Connection Apartments

I recently had a family emergency that took place very abruptly and the staff at the connection was there to help. Guillermo and Erica in particular have done a fantastic job and making my transition out of that unit as seamless as possible. Despite other frustrations I’ve had with multiple maintenance and construction throughout my tenure at the residence I was very happy to see how the staff redeem themselves in my eyes and made it possible for me to move out and find a new tenant for the space.
THANKS SO MUCH!

The management is the best I’ve seen in ATX. They are super fast at resolving issues from apartment maintenance to roommate issues. Business center, pool & spa, fitness center, free coffee & water. You get what you get with roommates, but the staff is so great it sort of makes up for the roommate drama.

Hello,
This is grandmorther of eight reporting to you concerning the eviction case that took place between myself and the connection apartment for not paying a fine placed on record by a leasing agent named Miranda McCarthy (sorry if I misspelled her name but it is close). Here is the latest on the case:
1. I have been notified by Unilocal represenatives that the lawyer or the office personnel concerned with this company has decided to contact them. They are asking for some of my statement to be removed that notates unfair treatment that I experience during my unfortunate stay on the property located at 4404 Oltorf in Austin Texas 78 741 which is the Connection Apartments (please check other names used by this company through better business Bureau) I was given a case number (4 358 556) and a notice was sent to me by email concerning the case. I have decided that I will try to supply you with information by giving you a email address or P. O where you may ask questions and you may request copies of the case and it’s transcript excerpts. I want you to read for yourself the lies and actions that the property management is presently presenting against the present and past residents who are leasing or who has leased at this particular property.
2. An eviction process has taken place in two different courts with this property. We are now in a third court trying to settle the matter. I have spent thousands and thousands of dollars trying to protect my rental record and my credit from this company and it’s lawyers.
The terrible lawyers who are hungry for money continues to lie on me while accusing me of not paying rent on time which is not true.!! You need to know that the owners of the property can afford to waste a lot of money by prosecuting people in court for thousands of dollars that is not owed. So far the company is asking for 30,000 thousand dollars form my pockets because I would not pay a 100 dollar fine for supposedly saying something negative against the owners and they are reporting to the credit Bureaus.
What really happened was Ms McCartney a leasing agent decided to place a 100 dollar fine on my account because she misinterpreted a leasing contract and she placed a fine on record because she thought that she heard me speak against the owner of the property. What her actions is translating into is that this company is conducting a scam where they are trying to collect money off of rooms being sold separately to people and students in a shared living situation. They have manage to design a business plan to collect unfair fines from the students and the residents who decides to do a lease on their property (these are called unfair house rules used by property owners here in Austin). This whole situation is so strange in that they were not able to answer to the codes department about outside and inside violations that I reported when I was on property. I also had to report very high noise levels, holes in walls, insect infestation and I had to battle a young twenty year old roommate that was placed in the unit by management to harass me on a daily bases so that they could get me to break the lease and pay them to leave the property. I believe that their actions was based on the fact that they did not want a person that is considered to be of two races to stay on property and they did not want to be reported for the conditions on property. The reason why I say that is because I do have a tape of one of their employees telling me that the leasing agent that depensed the fine really did not want mixed race people to stay on property. I tried to file a discriminatory complaint on the property with the state and, the state lawyer while communicating with the lawyer for the property managed to allow the property lawyer to not address the complaint that I placed. Now I am faced with asking for the case to be reconsidered by the city court in downtown austin and this means I will have to spend more money to file another case. I feel that this property is terrible and I want to tell the whole world about how they conduct business. I will continue to report on my delimma with this property and the next time I sign in I will supply a email or an P. O address to further explain the mess that this property has made of my life and I will try to supply some paperwork up on request so that you can see that I am telling the truth. This is all soo sad as I only wanted to be closer to my family and, I wanted a job.
P. S. If there are any law students that would like to volunteer some time toward… helping me and my family with this case please call me at 937−470−2277 (please no prank calls). I would appreciate your help.
P. S. I would advise all renters especially college students to stay away from the property!
P.S these messages will stop if and when the lawyers for the property drop their false and untrue case in the court as of today. You still have a chance to back away from doing wrong to me and my family!

we thought we would give the place a chance, BUT we were overcome by disappointment just looking at her new apartment. So first off, on the very first tour we nor management could access the apartment, then after calling the current resident who wasnt even there the door’s inside dead bolt was magically unlocked. So, even though the current resident knew of a new room mate she still locked the dead bolt on the second day and after knocking for 20 minutes she still didnt open the door. The management tried to say that she probably didnt feel safe, which doesnt help me thinking of my daughter stuck in the parking lot. Inside dead bolt is a stupid security feature in a dorm like setting. Stupid apartments with useless cant do anything management. The apartment condition was «old and unmaintained» … concept is great but owners totally missed with this one.

There is only one person in the entire office with The Connection that was ever polite and did not outright lie to me. And for her, I do apologize for this review but everyone else in the office lies and is rude to the point of insanity. I do have to say, the maintenance themselves were nice.
When I first moved in I was placed with a roommate that the office KNEW they had issues with and had caused problems in the past. They placed me with an absolute horrible person who psychologically tortured me until I moved out. Since that person has been in the apartment, which at the time I left was about 8 months, she went through about 5 roommates… all breaking their leases to get away.
I was never informed through the tour, through the Lease signing or moving in that the apartment complex towed. I was never issued a parking permit. My vehicle was towed, caused me to be late to work, and also caused $ 3,000 in damage. After the fact I was issued a permit, the office said they fixed the problem. I was polite, did NOT ask for money for the vehicle damage, and did a bit of a «wink, wink» maybe send an email or notification out to have people come in if they do not have a permit and need one so you do not run into any future issues. No email was sent out to the residences. One of my new roommates, since you have 3, arrived two weeks after the towing incident and DID NOT RECEIVE A PERMIT and she had NO IDEA SHE WOULD NEED ONE.
The office will not get involved in roommate issues. I am not going to whine about being placed with someone who has borderline personality disorder, however, I am upset I was not able to transfer. I will say that I actually feared for my safety with this roommate and I am only saying that as I gave examples of violence, asked for a deadbolt, and was denied for over a week.
There were no open rooms that I matched into «non-​smoking and female» The other option was to transfer to a different complex with the same property management. Since $ 924 per month was outside my budget, I had no choice but to break my lease. This cost me almost $ 400 as a reletting fee. And then the moving fees.
The most upsetting thing about the experience I had was the final bill for 1.5 months utilities not only was a giant mess of confusion and the only way I knew what I owed was one number in a table of about 50 numbers was highlighted… it went like this: Moved out ¹⁰⁄₁₇. Received bill ¹⁰⁄₂₂ showing bill due ¹⁰⁄₂₅ at 1200 when they were closed. Got a registered check from the bank for an amount that was an extra $ 60 what it should have been. Drove up to the office, turned in the check on ¹⁰⁄₂₃ and had the receipt signed. End of it… NO! I then received calls from a DEBT COLLECTOR saying that the amount due to The Connection was never paid. UHM? Gave Debt Collector the registered check number who said they would contact the complex. Received another call from Debt Collector 1 month later saying the complex never got back with them and it is now effecting me credit wise. Start the frustrating process of trying to get in contact with the Manager, Miranda. The assistant manager told me he had nothing to do with the process and later I found out he was the one who submitted it as not paid. When I finally was able to get an appointment after having to go down there since the call I was promised never came through, I called to back the appointment up by 30 minutes. The assistant manager called to state that the manager would only be able to spend a bit of time with me due to another appointment or she could call me. I was already on my was so said no. There was a bit of a stupid power play were I was made to wait and I was basically told to shut up and that the only thing this caused me was inconvenience and gas. I tried to state that I already had a whole lot of money damage from the towing and she said «You are done. You have nothing else to do in here.» I got a letter that said sorry for the inconvenience and it was never on my credit report. I did try to ask for some of the money from the whole fiasco because this was WAY MORE THAN and inconvenience. Again, «You are done.» I barely got 3 words in.

They threw my bike away after I left it in one of my roommates rooms after they moved out early. On the first they took my bike, my vacuum, and left my kitty litter. I was the only one living there so obviously if my cat was there and my kitty litter was in that room, then obviously that was my bike. They did nothing to help me get it back, never notified me, and just said it wasn’t my room to have stuff in. I would understand if they threw the kitty litter away, but they selectively left it. I literally left it in there for 2 days because i had company over. Thanks Connection.

The Connection Apartments are the place to go if you don’t really have any other options in that price range. This complex has changed management and names many times. Most places that have the need to do that are obviously unsavory.
My experience at the connection was a way too long horrible, and emotional one.
If you are moving into this place as a «single person» and are going to be «matched» with people who «match» your personality. WATCH OUT. I was matched with some really amazing people who had only stayed a short time (they were smart) and then I was matched with people who may have been lovely but their friends were not.
In this complex I had $ 3000 worth of personal belongings stolen after I was just getting on my feet. They went in my room without my permission and someone was in there hanging out with my dog while I was at work. I changed apartments in this complex 3 times. I tried to find a sublet for the particular apartment I had and noone would live there because my roommates would be having sex in the shower /​doing drugs or there would be some random person there. I also got assaulted on this property, my car broken into, my room turned upside down for belongings and anything worth money or metal was stolen. I would say. LOOK ELSEWHERE.
Student Housing is fucked up. Don’t let your kids come there unless you’re super broke & get a safe. Because even if there are locks. they are super easy to open without a key!
Save yourself the money in the long run and rent somewhere safer and nicer.