Texas State Optical

I had an emergency where my last contact was defective and a co-​worker recommended him as he was close to the office. They were able to fit me in the same day, were all very polite and courteous and the Dr Jansen himself was wonderful. Fit me for new contacts and gave me my new prescription and sent me on my way. I will be switching my eye dr to them for sure.

The customer service is great. Very helpful. Location is convenient. Good selection of glasses. Great prices on glasses. Good experience.

This is a great place to get your eyes checked, regardless if you need glasses/​contacts or not. Good customer service and excellent sunglasses collection at competitive prices! If you are looking for a great eye doctor’s office, check out TSO on Oltorf. I’m glad I did!

As a St. Ed’s student, this location was super convenient for me! Staff are friendly and Dr. Jansen is fantastic! They have a wide selection of glasses and sunglasses. Prices are very reasonable and they accept insurance. Awesome all the way around!!!

Good service. Won’t allow any drinks in the lobby. Have hours wait and I can’t have a drink. I’m a grown man and should be allowed to have a bottle of water where ever I choose. I feel that this needs to be changed. Especially for a health care provider. Seriously guys.

I bought some glasses here a while back. I got a great deal but when I bent them dr Wilkins was able to refit them to my head for no cost. Above and beyond service.

Never been in a TSO, went to this one because it was in-​network. Saw Dr. Lisa Cantrel, she was nice but tried 3 types on contacts on me and couldn’t get a good fit. It was to the point of settling on a set to just try out for a week. I had an appointment that I rescheduled 2 days in advance & advised them of the issues the contacts were giving me. Come in for my appointment with them, the girl told me up front told me that since they can’t not fit me for proper fitting contacts that they would just give me a prescription for my glasses. She gives me an itemized receipt and told me nothing about charging me for a fitting for my contacts that I never got. I didn’t notice the charge on there and they hit my insurance up for a contact lens fitting and didn’t even give me a prescription. The Hispanic/​Latin lady sitting up front that sits to the right of the window was misleading and did not give quality or accurate information. She told me that if I wasn’t going to get contacts and I already had been seen for glasses that I didn’t need to be seen. She said nothing of the sneaky move of charging on my insurance up for something I didn’t get. This 1 star is for the woman that sits up front and is too busy jacking around on her cell phone to give quality service and information to the patient.
I called the insurance company and they said they refused to resend the charge for a contact lens fitting and now I can’t get glasses because you can only get one. Not to mention the Insurance rep called their office and she was told that I missed my appointment and didn’t even show up for it. (Look at the camera footage, you will see me there at 11:30AM on 10÷9÷15). This place is shady don’t trust them and if HAVE to go there get everything in writing and make sure you don’t leave until everything is correct.
Lesson learned, horrible & dishonest staff!

I had an exam to get contacts in June, was told my contacts were on «back order» and someone would call me to come get them when they finally came in. So now it’s September and I still haven’t heard anything I called them and they said someone called me in August but I never got a voicemail or a call from them… I’ve been waiting. Also my insurance doesn’t cover what they told me it would and nobody contacted me to let me know that change, so now I have an outstanding balance and no contacts. Bad customer service.

I’ve been a patient of Dr. Jansen’s for 3 years now. I must say that every visit I’ve had has been an absolute pleasure. As a medical professional myself, I can say that Dr. Jansen exhibits a genuine care for me as a person. I definitely recommend seeing him!

What a great experience! Quick appointment no waiting. Friendly staff. Hotty eye technician meow! Doc from South Africa is such a nice man only charged me for what I needed and went beyond the call of duty for me. Honestly I’d recommend them to anyone. You’ll be glad you did. Austin gem!

Just moved back to Austin after 18 years and my bro-​in-​law referred me to Dr. Jansen. Awesome appointment. He addressed my concerns with my existing contact prescription, and fully explained why my nearsightedness + astigmatism + getting old did not make me a great candidate for bifocal contacts for which I’d hoped. He suggested a valid alternative that is working quite nicely for me — contacts for distance and reading glasses (who knew?). His assistant Jean (French spelling and pronunciation) was professional and personable, and he gets bonus points from me for his ability to even show up at work after three SXSW allnighters. \m/

Dr. Jansen and his whole team are so helpful and sweet! They make me feel so welcome. I have been going to Texas State Optical since I moved to Austin 4 years ago. I have come in a number of times just as a walk in and seen pretty immediately. You won’t catch any of the staff sitting around on their phone or lazing about. They really put in an effort to make sure their clients are comfortable and happy.

Dr. Jansen is a good guy. I really appreciate that he serves everyone in his very diverse corner of the 78 704 (he takes insurance, Medicaid, the staff speaks Spanish, they have both affordable and very fancy/​pricey frames, etc.).

I went in today with a pair of broken glasses. Hoping for a cheap repair. These guys took a quick look and determined they would need to be replaced. And since I do not have insurance and was paying out of pocket they did this for $ 30.00 out the door. And in less than fifteen minutes. Thanks guys you helped a single income family that needed it. We appreciate it greatly.

I like my new eye doctor, Dr. Jansen. Really efficient place. Easy to reorder your contacts.

Dr. Jansen has been my doc since 1996!
I feel like I didn’t hold up my end and write a review years sooner. I’ve recommended him to literally everyone I know because he’s so great — frank, honest, and friendly. I was also surprised how many FB friends also go to Dr. J. The staff is great, too, and always gives me helpful tips on how to keep my eyewear in good shape.
No complaints ever — not about Dr. J., but sadly, like anywhere else, many parents think waiting rooms are playgrounds. They aren’t. What are you gonna do.

This past Monday (which happened to be Memorial Day), I walked in confused and overwhelmed at the prospect of choosing glasses for the first time in my life.
With prescription in hand I browsed the display cases featuring an assortment of frame styles. I was soon greeted by the optometrist and another woman who were both very friendly and willing walk me through every step of the process. They patiently waited as asked numerous questions and I tried on pair after pair. The women were extremely knowledgeable and supportive through the entire process.
Finally, I found the right match! I pick them up next week for a fitting.

Read the filtered reviews if you want an up-​to-​date description of this office. Unilocal has a tendancy to filter all the good ones so take a look in the filtered section and you will see a lot of positive reviews; that’s how I came to visit this office.
I’ve been here several times and have seen both doctors, and they’re both great. The staff is friendly and helpful, and their frame selection is very nice.
Everyone’s experience can differ but remember that a positive attitude can be contagious.

All the employees working in the front gave me their opinion on which glasses suited my face the best. I can never choose, and I think they must be experts by now, right?
I didn’t have my eye exam here, just ordered a pair of glasses with a prescription I brought in to them. They found someone to help me in 10 — 15 minutes of my walk-​in. I was probably out in about half an hour.
My glasses came in the next week, they called, I went in and had them adjusted and I am wearing them now. A-​OK.

This is not our usual eye doctor. We visit Dr. Cheryl Jansen, whom we value highly. But her office uses TSO on Oltorf for lab work, which we needed today. She is also married to the Dr. Jansen of this TSO.
The office was very disorganized and cluttered feeling and there was dust on everything. There were security cameras and lots of signs discouraging children from doing anything but sitting in a chair in front of the the blaring television.
The tech that assisted us was helpful but not overly friendly. She was just doing her job. Fine enough. However, there was another employee, a heavy-​set woman with red hair, who just sat behind a desk snapping at children, telling other employees what to do, and at one point even calling another customer «pushy» when he asked her for assistance! Unbelievable.
I had no contact with any of the eye doctors but I would not recommend TSO as the service I witnessed today was absolutely sub-​par. Dr. Cheryl Jansen runs a much better operation and her staff goes above and beyond to make your visit pleasant and worth-​while. They are also very accommodating to children, which means the world to me.