T-Mobile

Austin, Estados Unidos

3.3

Aberto agora

13 avaliações

Aceita Cartões de Crédito

Contatos

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Telefone
+1 512-891-0019
Site:
clickserve.dartsearch.net
Endereço:
6611 S Mo-Pac Expressway Suite 300, Austin, TX, 78749
Paradas e estações próximas de transporte público:
1.8 km111,333 EB
1.8 km111,333 WB
2.2 km333, EB
Categorias:
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Informações sobre o negócio

Aceita cartões de crédito
Sim
Estacionamento para bicicletas
Sim
Aces. Cadeira de Rodas
Sim

Hoje

Hoje 10:00 – 20:00
Aberto agora
Horário local (Austin) 11:20 quarta-feira, 28 de maio de 2025

Horário de funcionamento

segunda-feira 10:00 – 20:00
terça-feira 10:00 – 20:00
quarta-feira 10:00 – 20:00
quinta-feira 10:00 – 20:00
sexta-feira 10:00 – 20:00
sábado 10:00 – 19:00
domingo 12:00 – 17:00

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13 avaliações para T-Mobile

Não exige registro
Classificação do local: 1
Austin, TX
This review is for the t-​mob stores on William Canon/​Mopac and Westgate.
Just switched over on 7⁄4 from ATT ONLY bec. of price. Guess what! You get what you pay for: GARBAGE service, garbage quality and and overall lackadaisical attitude to helping the CUSTOMER! The stores are staffed with high school kids who only care about COMMISSIONS and making a quick buck. The minute you have an issue you get the run around.
Cell reception is bad and all you get is 100’s of text messages about past due balances even though you never get an email with an invoice. Amazing
Just a horrible experience! It’s so bad that I’m going to switch back to AT&T literally 3 weeks after signing up!
Classificação do local: 2
Austin, TX
The staff here were not helpful at all. I was trying to modify my mom’s account and they wanted me to jump through all types of hoops and after jumping they then told me that there was nothing they could do for me. Glad I’m not with T-​Mobile and no longer have to deal with them.
Classificação do local: 4
Austin, TX
Have a biz contract w T-​Mobile & converted to their new plan. Switched to new plan today getting 5 new phones. All said & done, the thing that keeps me with T-​Mobile is their service, period!
Liz was the representative that assisted me today and she was AMAZING! She worked her tail off to help me get the best plan, the best combo of phones and data. In addition she set up each phone, put the screen protection on my phone & switched out the SIM cards.
My only complaint is that TMobile requires the reps to check out biz plans differently than normal plans. When changing plans for biz, the reps must process each exchange as a separate transaction. I was required to sign 14 times as I cked out. Liz actually seemed apologetic & remorseful that she was required to take so long to complete the process. T-​Mobile, please help her!
Liz made my experience a 4, t-Mobile’s processes equals –1.
Classificação do local: 3
Austin, TX
Excellent customer service, but seriously?! You want me to go to the Taco Cabana next door to use the restroom? I give you tons of my money, the least you could do is supply a bathroom for your paying customers.
Classificação do local: 1
Baltimore, MD
I was unnecessarily charged $ 20 at this store for the sim, when I said I wanted to add two lines on my account who were already T-​Mobile customes.
When I called the customer service they said, I did not have to pay $ 20 at the the store.
Stay away from this store if you are adding lines to your account. If someone already had a T-​Mobile prepaid sim, adding them on your account is free, and you pay $ 10 on your monthly bill, not at the store.
This store cheats customers without giving full info. Either they really don’t know how it works, or they dont care about the customer.
Update: customer service rep was kind enough to revert the money on my account.
I would suggest calling customer service instead of walking into this store for adding lines to your post paid account.
Classificação do local: 3
Austin, TX
I could have given them 2 stars due to the useless girl that flat out lied to us about what plan we could get, or I could have given them 4 stars thanks to Jordan who was courteous and very helpful… so I split the difference. Then again, after having Sprint for the last 2 years, even poor customer service is an upgrade!
Classificação do local: 5
Austin, TX
I’m a brand new customer to T Mobile and super happy with them. Dave at this retail store totally took care of me, I made the switch from Verizon very easy and connected me with just exactly what I needed in a fun, friendly and engaging way. Looking forward to the T-​Mobile account but I know for sure there’s a friendly customer service person I can depend on at this location. Easy parking, super fast and friendly.
Classificação do local: 5
Austin, TX
This is really for the call center but this store rocks too! The agent I spoke with today not only helped me with the issue i had but also reviewed my plan and dropped my price for a better plan! I’m impressed with their customer service, sincerity and genuine interest in helping!
Classificação do local: 5
Austin, TX
Anyone who can get me away from sprint Is amazing.
Classificação do local: 4
Round Rock, TX
So this review is about Matt. He deserves several stars.
He takes his time and breaks everything down for you in a way that you will understand. We were interested in the WHITE Samsung Galaxy Note 2’s but he said they only had black. He checked around and we understood. However, we actually found white phones elsewhere through impromptu research of our own.
Matt is excellent at what he does. He tries hard, he is focused, and all he cares about is that the bottom line is fulfilled. We could not ask for a better T-​Mo representative. He truly represents, so thanks, Matt! Thanks for spending so much time with us and preparing us for the best deals, which are in full effect right now.
Now is the best time to purchase those phones if you need to.
Happy Holidays! (that phone is pretty honeybadger bad ass too, by the way, just f.y.i.).
Classificação do local: 3
Cedar Park, TX
Still don’t like chains and big companies but it’s impossible to get a local guy for cell phones, so Tmobile is the best of the options. At least Mathew was awesome when we visited the store. He got us hooked up on all the info and apps we needed to be able to use our phones the best and told us about things we didn’t even know we had on there. He took the time to listen and showed us how it worked. I usually don’t go away from a cell phone experience with a smile, but I did with him.
Classificação do local: 2
Austin, TX
The actual store: amazing. It is huge so all of the phones are well spaced; you can see an actual, powered-​on phone for almost every model, which is a lot more helpful than the cheap models that sometimes don’t even have real buttons.
The people: incredibly average, not at all personable. When I went in for my upgrade it was like talking to an automated computer. They don’t really try to help you, they just do their jobs.
Classificação do local: 5
Austin, TX
I’ve had really good help and service from this T-​Mobile store, and it’s part of the reason why I left Sprint for T-​Mobile.
Very friendly staff, customer-​focused, wide variety of phones displayed far enough apart in a spacious store that you can try them without being atop the next customer. Each customer gets their time and attention as if they were the only business the store had to conduct that day.
If your contract’s about to be up, stop by and give them a try. You’ll be glad you did.