T-Mobile

I’m a conversion from ATT to T-​Mobile. I regret I didn’t do it years prior.
I have been with ATT since analog days in the late 90’s. I’ve been loyal and a good customer. Due to a medical hardship the last few months, i fell behind on one statement and it’s as if the bills escalated so fast. I called ATT for help and a solution to keep me activated since they suspended my service. They offered for me to cancel. So, I did.
I researched best coverage for our area and found that T-​Mobile has expanded and catching up to ATT. Yay!!!
I called Jose at this location because he had some good reviews already. I called him and he handled our transition which took HOURS. It was worth it! I came out with no contract, 2 new iphone 6S, 50% discounted accessories, unlimited data, talk, text and a free micro cell tower to keep us connected on our property in Dripping Springs. The best thing of all??? my bill was greatly reduced to about 195/​month for two lines LOADED and new phones!
My old bills with ATT averaged close to 300 – 400 because they would not give me unlimited data. Jerks.
Call Jose at Westgate and tell them you read my review! I get $ 50 off my bill for friends and family!
T-​Mobile is kicking booty in the cellular world and i just wish I had done it sooner!
Goooooo T-​Mobile!!!

We switched from AT&T to T-​Mobile because of bad service and a lack of customer focus at AT&T. We also wanted the convenience of service when traveling abroad, which is available with T-Mobile’s simple choice plan.
While we’ve been very happy with our service abroad, the domestic service has been less than exemplary. My biggest complaint is with calls I don’t receive, that go straight to voice mail but don’t appear in the call log. There is no obvious issue with outbound calls, just ones incoming to our home. We have missed several really important calls because of this issue, which seems to occur during rush hour. This is very frustrating, as I’ve spoken with tech support but gotten no resolution. They promise to call back but don’t. Unacceptable.

So this store, once again, has proven to be impeccable (please review my review from ’09 if you would like, just sayin’).
Yesterday, we discovered that this location has the WHITE Samsung Galaxy Note 2s!
(We could not find white anywhere… only the black ones… we like black and can go back we just preferred the white one…)
YEAY! (and that is one awesome phone, y’all!)
Damon was incredible. What an excellent guy. He gets 10 stars for being patient, attentive, and courteous.
The staff was hilarious. It was an outstanding experience. There was no drama (then I realized that the entire staff was comprised of men… coincidence?) and it was fun!
There was a hilarious guy working there named Johnathan, I believe. They were having some system slowness that might have been due to the higher transaction volumes considering that Formula 1 is in town… but everyone there was a champ.
The awesome manager even threw in some nice finishing touches to thank us for being T-​Mo members for 7 years. We did not expect that and we totally appreciated it.
We oftentimes find that we go to the William Cannon/​Mopac store since it is very good but after this experience, we will probably only continue returning to this one.
Thank you all so very much, happy Holidays, and have FUN with your phones and life! After all, YOLO :) Super thanks to Damon!
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I have had T-​Mobile since 2006 and used to heartily recommend them to others. The coverage is still good, but they suddenly started pulling an AT&T and billing me for data usage although I only use my phone for voice calls. I didn’t buy a smart phone when I renewed my contract specifically because I did not want to pay their high data fees!
Furthermore, their formerly excellent customer service has been outsourced, apparently to the lost city of Atlantis, judging by the quality of the connection. It was also extremely difficult to understand two different clerks who both had fairly thick accents because you could hear 1,000 other conversations going on around them. It would seem they don’t even get cubicles in Atlantis and are forced to work in sardine-​like conditions, so I should have been nicer, I guess, but I was pretty ticked off by the time I got through their new, egregious, trying-​to-​discourage-​customer-​contact voicemail system, which threatens to disconnect you if you don’t give the exact response it wants.
The first time I called, the clerk said he would block internet access — which I had blocked from the get-​go in my preferences — and he would remove the incorrect charges. A few days later, I get the company’s text saying my automatic bill pay went through and it was for the higher amount, so I had to go through the frustrating voicemail system again for about five minutes before getting a clerk, and then it took 15 more minutes to get this, hopefully, resolved.
I’m very dismayed that a good company has deteriorated to this degree.

Not applicable to a specific store; I have always had great service in t-​mobile stores. That said, their corporate use of advertising is not honest. T-​mobile doesn’t tell you this, but their «unlimited» 4g plan only includes 5gb of high-​speed data. They didn’t tell me this back in 2010 when I got the plan in order to have cell phone service coupled with home internet via tethering (which is provided by the android OS). After 5gb, your speed is throttled back to edge speed (~ .03 mbps) which basically makes your phone unusable for internet, as it takes forever to load email, facebook or a web page. After watching a movie over netflix, that puts me just about at 5gb. Unlimited is not really unlimited bandwidth. Get this only if you’re not doing any heavy lifting over the internet, otherwise you will go about half of the month without usable data service.