Sycamore Springs

After everything Ive been through Sycamore Springs staff never offered anything to fix anything or help. I was told the Reg manager would call me and this never happened. When I reached out for a copy of my lease i was told my file had been turn into their attorney. They did nothing for us. All the for cost of $ 1400. This apartment is a nightmare, i am currently working on YouTube, a website etc to tell everyone. This was the biggest nightmare ever. Contacting an attorney tomorrow.

Please don’t rent here! It’s not safe! They have rats in their apartments and when they can’t seem to find them they don’t even go out of their way to send special crews to help. Major health hazard! Seriously toxic chemicals used in the cleaning of their apartments. Terrible customer service. STAY AWAY. ITS CHEAP FOR A REASON

WORST property management EVER !!! Despite a change in most of the office staff within the last year, nothing has changed. Didn’t think it could get any worse, but the office staff is STILL just an inflexible, unaccommodating, and ABSOLUTELY NOT INTERESTED in providing any type of customer service. They act like they are doing YOU a favor in just sitting at their desks and answering the phones. If you go to the office, be prepared to sit there at least 30 minutes without any kind of acknowledgement or even eye contact. Definitely will NOT be renewing our lease and will never recommend this place to anyone! WORST MANAGEMENT/​OFFICE STAFF EVER!!!

As soon as my first contract was about to end I got a rent hike! Pool grills are always missing parts or broken. Parking is scarce, you need to get here before 7 or 8 PM or you won’t find a parking spot near your apartment building.
Update: Understaffed Office at times. Parking situation does not seem to get any better with time. I always find my self going around for 20 minutes to find a parking spot.
Called in because there was a suspicious smell in my apartment. My wife kept complaining that she had headaches because said smell. I called the office and left a voice-​mail message, none of the staff responded to my voice-​mail.
Update ½/​15: My lease finally ended on 31^st of December. I want to save you some future head aches. Please stay away from renting in this apartment community. I handed my apartment in very good condition, I spent a day myself cleaning everything so it would be impecable. Today in the mail I got a final bill. Since the apartment was handed back in very good shape and they weren’t able to charge me for any broken things. They went ahead and barraged me with a slew of fees: water, waste water, trash fees, admin fees any nameable fee in on the face of the earth was in that final bill.
The curious thing is that before that Final bill, I had gotten a «final water bill» that covered 3 whole months. My advice is, if you are thinking of renting here, please do more research before you do. There may be better places that won’t gouge you for money.
Update: 4÷5÷2015
So… I get another FINAL STATEMENT from my stay at «Oh lovely» Sycamore Springs. I have been out of this apartment complex for 3 whole months now and surprisingly I still owe 84.89. This is outrageous, I paid my «supposedly» final bill for $ 103.61 on 01÷31÷15. PLEASE PLEASE stay away from this apartment complex, it is just a nightmare waiting to happen, you don’t want to be paying final bills 3 months after you have moved out. I have lived in 4 different apartment complex, this is the first time that I have been robbed like this out of my money by apartment management. YOU HAVE BEEN WARNED.

I would rather live in a cardboard box than to live in this place again. The women working in the front office are clueless to package deliveries. They lose them within their own office and smile in your face and tell you there’s nothing they can do. The walls are paper thin, you can hear everything going on from the person that lives above you. They will raise your rates by nearly $ 200 with each lease renewal unless you show them a competitive rate within a 5 mile radius of another apartment complex. The amenities are lacking compared to their competitors. About the only thing worth a compliment are the maintenance staff, they were always quick and helpful to resolve any problems. Management, on the other hand, should be over turned to someone competent. The office manager opened my mail «by mistake» and paid my gas bill. Then demanded I refund her for her mistake. I kindly informed her I pay my bill each month online and opening someone elses mail is a federal offense. She walked off and waved her hands in the air while yelling, «whatever.» Is that really how you want to be treated as a resident? If you’re considering Sycamore Springs, I strongly encourage you to find a better place to call home.

Great apartments considering we moved from LA. The price is dictated by market value so even if you are a good tenant, your rent will be the same as a new resident moving in. Other than that, it is still a little cheaper than most and close to everything. Downtown is about 30 minutes and if you moved here from another city, thats nothing. Over all 4*, just a bit above average.

My husband and I have lived at Sycamore Springs for the past two years and we have very much enjoyed our stay. The only reason we’re leaving is due to a need for larger space as well as a location that’s closer to both of our jobs.
The positive points of living here:
–VERY spacious apartments at an affordable price. The layouts utilize the space very well.
–Large patios with every unit. Some are bigger than others, but they all seem to be much larger than the average size at most apartment complexes.
–The property is very well maintained. I love all the trees throughout the complex!
–The community has a «CARES» team that hosts family events fairly often which I think is a nice community thing for those who want to partake.
–Lots of pet stations available for when you’re out walking your dog (s).
–Two pools and two gyms. Both are very well kept and nice.
–The people in the office have always been very helpful and friendly! ***Note-​If you have a question regarding a bill amount or due payment make sure you talk to the Manager or Assistant Manager.
–Built to condo specs so you can’t hear your neighbors! (Although I have read other reviews about 2^nd floor apts
The negative:
–The parking spaces really are tiny. I drive an extremely small hatchback and it’s even a tight fit for me. My car has quite a few little dings in it now.
–No cell phone service for AT&T. Not sure about other providers. This place was a dead zone for our 4G coverage so make sure you check your signal while doing a viewing if you decide to!
–We hardly ever receive our actual water bill in the mail and it usually runs late. (Which I’m told is common.) Not necessarily the apartments fault but something to keep in mind!
–Online payment is available but when we tried to process it through it was charging an $ 18 convenience fee on top of everything else. Not really «convenient.»
All in all, our experience here has been extremely pleasant! I would certainly recommend this apartment complex.

I want to start my review with something positive so people don’t think I am just a negative nancy. I LOVED the set up of these apartments. I thought they flowed very nicely and really used the space wisely. I never had issues with my neighbors, and really the outside noise wasn’t bad. Those of you who complain that you can hear people outside or your neighbors walking above you, remember that you live in a friggin apartment complex!
now for the reasons why we left.
The parking is a joke. I get that it’s a parking lot, and there’s not going to be enough parking for everyone to park directly in front of their apt. But I drove a Miata (thats a very small 2 seater car) and more often than not, the parking spots were so small, I had a hard time fitting into them. More than half of the people parking had to double park in 2 spots because they simply could not fit into one parking spot. I don’t know if this was an issue in the entire complex, or just my section, but in my section it was a real problem.
Our lease was for 7 months. For 7^th months, every time we sent in a maintenance request, we were lucky if it was acknowledged. There were 2 requests we put in when we first moved in, and they weren’t fixed until we were right about to move out. Now when my oven caught fire Christmas Eve, they were there the day after Christmas. (I would have never expected for them to come on the eve or day). They spent a little bit of time working on it and then said they needed to get some more parts and would be back another day. That was the last we saw of that until we put in another request for another problem a few weeks later. When they were there fixing that particular problem, we asked about our oven. They had the part and got it fixed that day. I’m not hating on the maintenance, because I understand their job probably is really stressful. I wouldn’t want to deal with an asshole tenet every time a knob fell off, but I felt like the fact that our requests were obviously ignored/​forgotten was unacceptable.
From day one, we had issues with the office staff. I won’t go into a lot of details, but I will say that the ladies in that office are the perfect example of being nice til there’s a problem. The issues we had at the beginning of our lease were simple things that we brushed off as «oh that person was having a bad day» but then about 5 months into our lease, the problems got worse. 5 months after we have been living there, we were told that my application (there was 2 of us) was never filed, and I had to come back in to fill all my info back out. After that was taken care of, a couple of weeks later, we were called and told that my application was denied and I would not be allowed to live there. Mind you we had already lived at this place for 5 months already! Admittedly, I lost my cool in the office, which probably didn’t help the situation. But when I asked to speak to the office manager to see what my options were, she was in a closed meeting and could not be bothered. My boyfriend went in a few hours later (he’s the calmer one out of the 2 of us) and he was given the same run around about the manager. He left a message for her to call him ASAP. Needless to say, she never called, and we put in our 30 day notice. While we were in the last month of our lease, we got another call. This time saying that they had updated their system and there was no record of us paying rent for the 3^rd month we were there. Luckily we pay with check and was able to prove that we did, but if we had paid with a money order, we would have been screwed. Apparently this was not an isolated event. I work with several people who lived there (they have since moved too), and apparently they pulled the same crap with them too. Now there may truly have been an issue with their system, but in my eyes, that’s on them, not the tenets.
All in all, we found cheaper/​better apartments on the same road. LOOK AROUND BEFORE YOU SIGN WITH THEM. Our new complex has a maintenance 24 policy where all requests HAVE to be cleared out with in 24 hours (unless you put it in on the weekend, but then it will be fixed on Monday AM). When I walk into the office, they know me by name. As much as I loved the actual Sycamore Springs Apts, The horrible staff ruined it for me. I will never live in a complex that is owned by that company. They obviously don’t take their business seriously, and Customer Service is 80% of a business.

This was no where close to my first choice to live, but all the other complexes seemed to have raised their rates at just the wrong time for me. So I was kind of relieved to find this 1200 sq ft place for only $ 819.
I initially was going to sign a 14 month lease here. But the days leading up to the move in made me switch to a 9 month lease.
About 3 days before my move in date, I get a call saying that my apartment wasn’t ready and that I’d have to move in the next week. This was a ridiculous request this close to the move in date. They finally said they could meet my original move in date. Crisis averted. When I came to pick up my keys, they stated they never got my account info from me, which I had emailed a week earlier. I had to spend the next 20 minutes on their horrific Wi-​Fi trying to get the info again before they would let me have my keys. All this while my movers were waiting doing nothing.
Maybe an hour after getting settled in, I noticed that every single countertop was not finished drying and all those boxes had already left a permanent imprint on them. So I went back and talked to the property manager to get my lease changed from 14 to 9 months. She allowed it, but also gave me the stipulation that if I wanted to renew, I could at the same rate I was getting. I thought great, maybe even after all this, I would renew.
It didn’t take me long to realize why these apartments were so cheap. (They had about 9 of this exact apartment open, all coincidentally on the second floor.) They are all above the 4 garages and you can hear, AND FEEL, them opening and closing at all hours of the day and night. You can hear and feel people going up and down the stairs. You can even hear women in heels walking from the parking lot. I also know that my upstairs neighbor is rather regular as I can hear them flush the toilet every morning and evening.
Oh the parking lot. If you dont get back home before 6pm, good luck getting a spot. The parking is absolutely atrocious. I have honestly never seen a parking lot that was worse laid out. They have about 5 or so buildings sharing the same small strip of parking, where most spots are covered parking. They’re essentially forcing you to pay more for parking just to not have to walk 3 buildings over to your parking spot.
Their office has the most inconvenient hours to do anything. 9 – 6 M-​F and 10 – 5 on Saturday. Closed on Sunday. This is the first apartment complex I’ve lived at that, 1. weren’t open on Sundays, and 2. didn’t have at least 1 day of the week with extended hours. If you work, good luck getting in contact with these people.
If you’re in one of the buildings next to the open field, get ready for an invasion of bugs during the summer. Dont thing those doors and windows are going to stop them. They’ve crawled underneath the front door, sliding glass door, even the vents. I’ve had cicadas, june bugs, moths, and even a scorpion (on the second floor no less) make their way into my apartment. This one is not really a gripe about the complex in general, just a fair warning to those that would actually move into this place.
So now it’s time to renew my lease. I get a letter saying my new rate would be $ 1050! My initial rate was $ 819. That’s more than a $ 200 increase. Thats insane. BUT luckily I had my agreement when I moved in. I go and let them know to look at my file as the property manager had signed a paper saying I’d get the same rate. Well they weren’t in so they told me they would get in touch with her and call me back. A WEEK later they called me and said they weren’t going to honor the agreed upon rate, but they’d give me a 5% discount. HA! You must jest. Nope, even with something in writing, they wont honor it. I’ll be taking this up later with the appropriate people, but I’m not dealing with this anymore and moving out.
This is by far the worst place I have lived in, both management wise and just apartment wise. And I lived at a place near 35 and Rundberg so you have something to compare.
Oh, and for some reason, this place gives me a retirement home type feeling. I honestly have no idea why.

Had a friend who previously was a resident. I visited quite often. The place was actually very nice. The units were well-​kept and very clean. Maintenance was always prompt. Likewise, she never had a problem with the leasing office. Seemed to be a nice mix of recent grads, young families, and retirees. Location was also nice.
The only draw backs were they didn’t seem to enforce the dog maintenance rules. She often said she would see residents letting their dogs dump anywhere, and not clean up after them. They have designated dog parks, though a lot of residents didn’t seem to use them. Also, every time I would visit parking seemed to be an issue. Perhaps for that reason, there always seemed to be regular cars parked in handicap spots. She said that always seemed to be the case, and the management never did much about it. I imagine those two issues are present at most apartment complexes. Even so, dog parks are present for a reason. Likewise for handicap spots. It would be nice if complexes paid more attention to those issues.
All in all, she had a great experience. I was often impressed. Seemed like a nice place to live.