Subway

I wrote a review sometime ago. I second that after a recent visit.
What I wrote to Subway Corporate office:
I just want to say that I go here often and 90% of the time the staff and service is EXCELLENT. Especially one the new employees. An older gentleman who worked today around the time of my visit. He remembers faces, orders, is always so personable. He deserves a raise. Customer service is so disappointing so often, so many times, all over this city. So it is important to keep good staff that retain your customer base. I am so appreciative of this consistency.

I go to Subway about once or twice a week. I had never been to this location. The 1^st lady that began making my sandwich was nice. I asked for double cheese (2 slices since I had a 6-​in). This is my normal order, the $ 4 sandwich and $ 1 for the drink, $ 5.41 total. Not this time! The next lady at the register says $ 6 and some change. Apparently there is an extra $ 0.40 charge PER SLICE of cheese. So I told the lady at the register I wasn’t aware there was an extra charge for cheese. She sarcastically replies «I’m sorry». Fine, I pay and go fill my drink up. A whole 5 feet away and she’s telling the other lady behind the counter, «you know there’s an extra charge for that, don’t act stupid». I can not believe the lack of professionalism in this place! Terrible job Subway, you should be ashamed to be paying these people!

So sometimes I get Subway because it’s fast and it’s not a big greasy burger. I feel very self righteous eating a turkey on wheat, no cheese, wrap up the other half to go for later please. And usually its fine and uninspired and they all are made/​taste the same.
Not this one. Siobhan the Subway gal needs to be promoted to head sandwich maker. My turkey sandwich was a GD work of art. Each turkey slice sat perfectly aligned, each tomato was placed delicately on said turkey, there was the idea balance of meat to veggie. And she took pride in that sandwich! I was so inspired by watching someone who could slapdash something together craft a subway sandwich.
So yes, four stars for Subway and five for Siobhan. I want to whisk her off to a real sandwich shop and see what she can do!

I’ve been to this Subway a few times now. It’s across the street from work, so it’s super convenient for me. I’ve only had good experiences here. The guys working here are always nice and I’ve never had to wait. On my busy schedule, I’m all about service that gets you in and out. quickly. This definitely has to be one of the better Subways out there and the facility is nice and clean.

Me: «Hi there! Two veggie delites, no cheese, please and thanks, and sure, just put all the vegetables on them. Thanks again.»
Subway Guy: «Sure.» New gloves, gets bread, cuts bread.
Other customer: «Hey! You’re out of ice!!!» (like it’s some emergency)
Subway Guy: Keeps gloves on, touches swinging door, touches, chair, touches ice machine lid, touches ice dispenser, touches chair, touches swinging door, touches door frame, touches bucket handle, touches ice storage lid, touches ice scoop, touches ice storage lid, touches bucket handle, touches swinging door, touches chair, touches ice machine lid, touches bucket bottom that touched floor, touches ice dispenser lever, touches chair, touches bucket handle, touches swinging door…
puts bucket down, and touches my bread, gloves still on.
Me: «Seriously dude?»
Subway Guy: «What?»
Me: «Are you seriously going to touch all that, then touch the bread and not change gloves?»
Subway Guy: «What, I just got ice.» He looks dumbfounded.
Me: «You’re serious right now? Or are you making a joke?»
Subway Guy: Makes a face, takes off gloves, puts new gloves on and gets new bread. He threw away the gross bread in such a pissed off manner that I actually laughed. Out loud.
He continues to make sandwiches.
Then he uses a dirty knife.
Now, I’m not a psycho, I promise. But the whole cross-​contamination thing really gets up my ass. Not just because a meat knife is slicing through my vegan sandwich. More because who knows what allergies people have, say, eggs found in mayo. Now there are eggy germs all up in the sandwich. Maybe a gluten-​freebie can’t have that bread knife cutting through their lettuce wrap.
I know it can’t always be perfect, but it’s not difficult, either.
Maybe I’m just being bitchy.
Whatever, screw that.