Storage Kings

They charge higher rates for leaky units. For the first ten months there was no lighting in the facility except one sodium lamp. I was harassed for two months by someone living in another unit. The manager that is supposed to live on site is hardly ever there at night. The Gate has been broken multiple times each time lasting more than two weeks. You do not get what you pay for here. They will harass you when you move out. this place is not worth your time. Newer less expensive units have just been built 5 minutes away. They may have changed their name but the service is still sub par.

I lived in Austin for a few years, but my mother’s health got really bad at one point and they thought she wasn’t going to make it. So, I took all of the contents of a one bedroom apartment and shoved everything into a storage unit… including my old car (which was okay with that storage facility). I had to fly back home, around 2000 miles away.
The storage unit was open to the elements, because the roof was about 6 inches above the walls, and those 6 inches were open to the outdoors (which is what made it okay to store a car) – natural ventilation.
Three years ago, I was struggling financially and could no longer afford the rent on my storage unit that went up from $ 140/​mo to $ 300/​mo over the course of some years. They had continued to raise my rent every year, even when their advertised prices was far less than what they were charging me. I called them to ask about lowering my rent, which at that point was $ 100+ more than their advertised prices. They said «no» and that it was non-​negotiable. A few people said it would be smarter for me to stop paying the rent. I didn’t have the money to move the stuff out of storage and I had nowhere to store it.
After a couple of weeks of not paying rent, I received a notice that the locks would be cut from my unit by the end of the month and my things would be auctioned off. After another month passed, I was notified that my belongings would be auctioned.
Three years have passed, and a month ago, I received an invoice that said I owed close to $ 7000 in back rent on my storage unit!!! WTH?! Can they do this? Can they tell me that they were auctioning my things three years ago, and then turn around, and charge me for three years of rent three years later?
I sent them a message asking how is it possible that I owe them for three years rent, when they told me they were auctioning my things three years ago? They did not respond. Instead, I just received a court notice for the close to $ 7000 that they said I owe. Is this legal? Can they wait three years before taking any action and charge me for rent after sending me a note that my stuff was being auctioned in 2012?
I feel like the storage purposely charged me to the point where the value of the contents of my storage would equal to what they say that I owe them. If they sold it when they said they would, they would have owed me money, because the value of the contents was worth more than what I owed.

Good Luck getting a hold of these people! They NEVER answer and getting a call back requires leaving multiple messages

It’s a storage unit, it does the job. If you don’t mind calling multiple times about errors on your bill, rent here.
It appears everything is done manually so they are not very organized. An investment in new software could help. My first couple of bills I was being charged with renters insurance when I had already submitted my proof. I called once to resolve it, the next month it was still on my bill. I called again and they credited it towards next months bill. I no longer needed a storage unit so I decided to move out a couple of months later. I called asking what the process of moving out was. They told me taking the lock off the unit signifies it is vacant, I asked if I needed to fill out any paperwork and was told no «unless I wanted to». No I’m lazy, so I did just that. 18 days after my move out I receive an invoice email for next months rent. Excuse me? So I called she said «we do weekly rounds, we would’ve noticed that your unit was vacant on Friday». Interesting, since my unit has been vacant for 18 days. Someone must not be doing their weekly rounds. Anyway she cancelled my upcoming bill. They are nice and they correct the errors they make it’s more just an inconvenience. You better stay on top of those email invoices or else you might be paying for things you didn’t know.
If this unit was unbelievably cheaper than all other units I would rent here again. It was climate controlled which was nice but I would be willing to shell out a couple extra bucks to not deal with the hassle.

So glad I found this place. Both Cristina and Adrian have been very helpful and professional. Great rates but a little ways out of town. I wouldn’t hesitate to recommend this place to anyone.

Wow, I’ve now spoken with 2 different folks at Storage Kings, and the problem still isn’t resolved.
This is TERRIBLE!!!

I had the pleasure of cleaning out SIX storage units and trying to downsize to 4. I spent two weeks out there everyday with 2 helpers. The staff was more than nice. They were extremely friendly and helpful. I also witnessed several transaction between them and other customers and the service was always great. I was going to move the stuff to a storage unit closer to Austin but after the service I received I decided it is well worth the extra mileage.
They have a gated entry with a keypad so you can access your stuff 24hours. They also have several cameras throughout the property. Not to mention their prices are extremely competitive.