Stock Building Supply

Poor customer service is accurate. Came in to buy baseboards for 3500 sq ft house— Brian was the available associate– did not want to help us look for what we wanted. To be honest– he was the rudest person we have dealt with through the whole renovation process. If you pop in– do NOT work with him. I’ve had friends say they have had good experiences here– they obviously didn’t work with him.

I have been here four times now and each time has been worse than the time before. They are rude and inept. I have worked with two different representatives who continually tell you they will call you back but don’t– time and time again. My order was wrong on several occasions, yet I never an apology or even sensed a bit of remorse on their part. When you go in to the showroom you might wonder if you are invisible as twenty employees might pass you before you are even acknowledged. I could go on but I have to find another building supply place to go now that I have been led on for so long…

This is possibly the worst customer service ever received. I gave one star because Unilocal will not let me give less. After spending more than $ 275,000 with Stock I have two doors that don’t close, two windows that don’t open, and unfinished trim. Despite these issues and repeated calls for correction over a three month span they filed a Notice of Lien on my new home for the last invoice. I would never recommend them to anyone. They do not care about the customer, the product, or any level of satisfaction. I would also fire everyone in management and their legal department for being rude and non responsive.

Lovely showroom and helpful staff.

We spent several thousand dollars with Stock on a recent remodel and every aspect of the transaction has been incredibly disappointing and frustrating. The quality of the product, the installation, and the customer service are all poor.
We have made SIX appointments for them to come out and replace/​repair their products and they have cancelled or no showed SIX times. They are unprofessional, unresponsive, and have no accountability. Sadly, it is not just one or two employees that are to blame, it seems to be the entire company. I have had contact with no less than 8 different Stock representatives and none of them have displayed competence, product knowledge, or integrity.

So disappointed.
Horrible customer service inside. Sales associates in showroom are unfamiliar with products. There is zero hustle and no interest in customers.
Guys in the yard are great. Friendly and quick. It’s too bad the showroom is so inept and ruins the entire interaction.
Communication, guys, figure it out.

I placed a order for a new construction order and they over sent me material and over charged me as well and on top of that it took them over two weeks to pick up the lumber from my lot. They still haven’t credited me back and its over $ 6k. I also ordered windows from them and they sent me the wrong ones. my contractor almost put no opening windows in the master bedroom which will NEVER pass inspection (obviously). They should already know that cant be done since they have well over ten years being in business. Then they wouldn’t refund me for the wrong window (that they ordered!). So I had to spend more money on there mistake. The assistant manager was extremely rude. They are very unprofessional and make mistakes all the time and fail to admit it. I’ve been a contractor for twenty years and they are the only company i have ever had problems with. I will not do order anything thru them again and i don’t recommend them to anybody. If you do decide to I encourage you to double check everything and make sure they don’t over send you anything especially if its a big order. These people are liars, frauds, and they dont care about customer service. Beware!

Unless you know exactly what you want, stay away from STOCK building supply. I was trying to replace a custom door and even told them I had never measured a door before and still got very minimal advice, the guys behind the desk act like they are nice people but they’re very condescending and unhelpful. When the door came back with the wrong specifications and I tried to ask about it they just told me it was my fault and didn’t offer any solutions.
The sign behind the counter says they are here to serve the customer but don’t be fooled.

Finally got the right door, went to install the door and guess what? The lock and bolt lock were placed in the wrong place on the door! The measurements were measured 3 times to make sure they would be correct. So, we had to cut new holes in the frame to install the door. On a good note, the hinges were in the right place.

I second the other review here. I have had nothing but issues with this place. Service there is garbage. They don’t return phone calls (if you can even get anyone to answer the thing), don’t follow through with promises, don’t turn around quotes… been waiting for two weeks (and counting). IF I get them on the phone, the gentleman tells me that he is faxing it right over and have still not received it. Avoid it. If you have to use them I would suggest stocking up on aspirin…

I would NOT recommend buying cabinets here. It has been 3 months since my installation and they are still not finished! Stupid repeated mistakes. This is a shame as I like the people, but not the flakiness and poor quality.