Sprint Store

I knocked on the Sprint store at 8:02 this evening after my phone was stolen at a nearby gas station. An unfortunate situation. Of course, the Sprint store closed at 8 pm, and I had hit every looooong light on the way to this location… Salespeople were closing the registers, and the lights were ALL on. A gentleman came to the door after I knocked (thank you, you acknowledged me). I inquired if there were other Sprint stores open as my phone had just been stolen. He proceeded to tell me that if the phone was insured, it was not same day service for a replacement. Just an FYI– I have been a Sprint customer for well over ten years, and I am aware of this policy and am insured. Then, he proceeded to tell me to call Sprint Customer Care. «I don’t have a phone now,» I replied. Finally, I asked if I could use the [store] phone as they were still closing down registers, and he expressed that all their computers were down. Huh? Then, I was referred to go use a computer to report the issue. Thanks, friend. I am sure there is a policy about letting a customer into the store past the official closing time, but how about some sympathy in this matter? A kind word or phrase might have been nice and soothing to my frenetic self. Impressive customer service. NOT.

A second great experience at this location. Joe and Fernando are rock stars who did a great job helping my wife and I switch to sprint. Looking forward to doing business with them for years to come.

A+ Customer Service! Chelsea and Malcom and the other sprint associates went above and beyond for us! Thank you so much!

If I could give them zero stars, I would. They refuse to try to fix our phones. Since we were due for an up grade all they wanted to do was sell us another phone. There is no point in paying for extra coverage or going to the store. My husband went online and ordered 2 new phone batteries for $ 9.00 and now our phones work fine. Rather than go to the stores, I suggest you go online and get what you need. It usually turns out cheaper and you don’t have to deal with arrogant employees. You can even order or upgrade your phone online and end up paying less or get the activation fees waived.

I will start off by saying I created this Unilocal account just to complain about the service I received at sprint. That is saying somthing. I walked in the store looking to purchase a new phone. I was ignored. They go by a check in system. The gentalman that was checking people in completely ignored me and helped the people walking in behind me. I waited for about 15 minutes before finally leaving. They missed out on a garenteed sale.

This is a review of management at this location. The woman in the management role here belittles her customers. She was rude from the get-​go and appears to dislike her job and/​or enjoys a position of power and uses it to abuse her customers. It’s unfortunate because her subordinates are great.
We were here for quite a while waiting to complete a swap of phones (my wife didn’t care for the Android OS and wanted to go back to the iPhone). My potty training three year old needed to use the bathroom, and she sent us to Subway. Ok, fine. I suppose Subway is ok with that. I couldn’t tell if that was the agreed upon relationship Sprint and Subway have or if this woman just wanted to use her power to say no.
When my wife was told it would cost $ 70 to switch ($ 35 restocking fee + $ 35 re-​activation fee) it was surprising because this same manager told her it was $ 35 a week before. Then she told my wife «it’s in the contract.» Really?! We asked specifically as we were trying to weigh the cost of trying it out. $ 35 was about our threshold. That doubled, and she was certainly not apologetic.
This review was only prompted after our second unpleasant encounter with her. This will certainly spur me to check T Mobile and Verizon next time (both in the same shopping center, convenient for me).

The shortest wait time for a phone repair in Austin. Only 45 minutes compared to other stores having 1.5 hrs.

If I could give this place no stars thats exactly what I would do. I was treated like a liar/​identity thief when I went into this store because I changed my name. The guy Andre that «helped» me asked if it was my account and when I said yes he said are you sure and then laughed at me. He asked if I had gotten married and thats why I changed my name. No of his business! I showed him my old and new drivers licenses and he didnt believe me snickered and laughed at me again! He kept eye balling my pictures and then me. I was so upset Ive never been treated so rudely before. On top of the horrendous customer service the bill pay machine doesnt take the new $ 100 bills so I couldnt pay my bill. He told me that he couldnt make change for me to pay my bill and to go to Subway to get change?! I am done with sprint after my contract is up.

Two ½ actually
Acceptable internet speed and phone connection
Acceptable devices for the 99 bucks I spent
Overall good customer service at most of their locations
Horrendous thieves when it comes to billing
And please do not bother calling the CS hotline they are only cogs in a very
NEPHARIOUS wheel
The ever climbing charges and caveats
Would that we could be so callous in our dealings with them

Typically when your phone decides to stop working on a Saturday you’re gonna have to wait till Monday for a repair or wait all day because it’s so busy. I waited about 30 minutes to have my phone looked at by the Asst. store manager, Amber. She said typically she would have me leave my phone there for 90 minutes while the tech team looked at it, but she would see if I could be squeezed in. The tech people were all busy so she took the time to fix it herself. It helped me so much since I had another obligations on the other side of town. I really appreciate when someone goes the extra mile without even needing to be asked. Thank you, Amber!

This location has moderate traffic, so normally there usually is not a wait to get to a staff member. In the evenings there tend to be a small rush so if anything, the wait time can be around 5 – 15 minutes. Its not a service and repair center but the staff is knowledgable to where they can troubleshoot alot of the basic issues that people have with their devices.

Although my phone was sent through Sprint I got the best deal ever .I have been with ATT for many years so when it was time to upgrade i went in the guy tells me sure just give me 149 for the phone II was looking at and that would be my upgrade ha so I called Spint got two new phones great contract with everything I could not be happier.

Would that I could give a negative review.
Would that I could escape the clutches of your worthless contract.
Would that your devices would have a reasonable battery life, perhaps greater than 1 hour of talk time?
Would that the BBB would shut you down already, Sprint!