Spillar Custom Hitches

This is without a doubt the worst business that I have ever dealt with. It starts at the top with the owner and his wife and goes down from there. How they have remained in business this long while enjoying their lofty reputation is the greatest mystery in the universe. The entire experience has been a nightmare that gets worse with each passing day. Avoid this shop at all costs!

They always way overprice the parts to get more out of you and the labor is more expensive than anyone else in town and the quality is half of what I experience from other places. The worst part is the guy who runs the place. He is always short and rude and talks down to people. Last place I want to take my business

Buyer beware. Know what you want and what they are providing.
My receipt # is 89 596. The service including repacking the bearings on one axel and replacing them on the other. That was in February 2015. I have put less than 1000 miles on the trailer and the bearings let loose last night ⁷⁄₂₆ and the brakes failed ⁶⁄₂₀₁₅. I took the wheel off and assessed the damage. Not pinch of grease and the races were seized on. The spindle completely damaged by the bearing failure. Now I have to replace the axel. It is apparent they did not perform the service we paid for. I should have known by the wiring they did for me that this is not a quality shop. They will say and do what they can to get your money and usher you out the door. So disappointed, since they had been reviewed so high. Maybe I got a lazy tech but it is what it is and I wouldn’t recommend this place to anyone.

These guys are awesome. I showed up at 4:30PM on a Friday and Clark totally saved me. He had his guys throw on my bike hitch in 20 minutes and had me on my way in no time. I’d definitely bring back my business another time as a paying customer! Thanks Guys.

Heard this place was the best, had someone take their bbq pit there for some welding work. Spillar has had the pit for months without completing the work they were paid to do on it and now they won’t release the pit to the owner without having him shell out even more money to get it back. This guy needs his pit for his business and Spillar just does not care. Had to take them to small claims court. They asked for a delay and then they did not even show up for the appointed day in court! Judge ruled against Spillar, not at all an honorable way to do business, just wow!

Jason and Clark were great. The work is first class and they stand by it. They make a few mistakes but so do we all. Recommend highly.

On 8÷11÷14 I sent the following message to Kyle Spillar: «Kyle in 2013 I paid Spillar $ 3696.75 (invoice #7724) to make all upgrades necessary to my lift to support my 2013 air nautique (boat worth $ 120,000). I accepted all your recommendations. The lift broke last week causing thousands of dollars boat damage. My wife is extremely livid about spending more money to pay somebody else $ 1000 to fix this boat lift when we hired Spillar — the industry behemoth — just last year. (Not to mention the cost of boat repairs). Today is my wedding anniversary and this is a very f’d up situation. I hope you will call and work with me in fairness. Thanks»
If and when Kyle replies, I will update my review. Currently I face the unfortunate option of paying another company to do what I believe to be warranty work.

I needed a hitch put on my small convertible to carry a bike and several other hitch companies in town referred me to Spillar because of the skill needed for this job. Spillar said it was one of the tougher hitch jobs they’ve had in a while, but still did it within budget. I’ve read on several posts that a hitch can’t be put on this car but they did it, and it’s well hidden, looks good an now I can cary my bike. Most hitches can be installed DIY but if you aren’t mechanically inclined or need a very custom solution, they are probably the best in Austin.
Some pictures:

I needed to get a bumper welded onto my truck. I called all over town and everyone refused to weld on the vehicle… even muffler shops! So, I contemplated just renting a welder and doing the job myself. Finally, someone recommended I give Spillar a call. They gave me an estimate which was just a little over what renting a welder would cost, so I set an appointment up. The guy that did the welding was super nice and called me out to inspect the work prior to finishing everything up. Plus the original quote included drilling a few holes for my fender flares that turned out to be unnecessary, so they took that cost off and even suggested a better way to do it.

Spillar on S. Congress Ave installed a pull out ramp for my 24ft box truck and did a quality job.
Spillar on North I35 has done two axle replacements on my 24ft cargo trailer over the past 2 years with good customer relations and quality work. They have also repaired running lights on my vehicles.
The guys at Spillar know their stuff and I see that they strive to keep their customers happy!

I needed something welded ASAP because without that piece, I couldn’t operate my food truck. I dropped it off and they had it ready the next morning. Kevin was extremely nice and helpful. They made this totally painless and were priced very reasonably. This is how you run a business!

Another place in town led me on for two weeks telling me they’d order a part, and didn’t.
One call to Spillar and two days later my wiring harness was in there.
The truck didn’t sit 5 minutes before being pulled in and worked on. They did a quality install in under 20 mins. Very impressed. Would recommend.

I bought my Aladdin towbar here in 2002 and that’s when I first met Randy as he installed it. I was a little nervous about towing a car behind my motorhome, but he patiently showed me everything and built up my confidence that I could do this with no problem. Once when I had a question after someone «helped» me hook up and I then had problems with one of the arms, Randy came over to the RV park (very close to their S. Congress location, but still…) and looked everything over to make sure all was well.
Last year when I bought another car, I had him install what was needed on my new car. Since that car was heavier, I then needed a Brake Buddy auxiliary braking system. Again, I think Randy went above and beyond the norrms of customer service as he showed me step by step everything that was needed so that I could manage all the new steps safely. He even gave me his cell phone number so I could call if I had any questions. Once I was on the road, I did have a concern, so I called and he told me what to do and put me mind at ease.
As a solo female fulltime RVer, it’s really reassuring to have someone like Randy in my corner and I don’t hesitate to recommend his work and customer service attitude.

This review is for the welding shop, in regards to guard rails for my house.
After going through many good leads for quality wrought iron contractors (or so I was told) I had had enough. Three different contractors came to my house and got measurements as well evaluated just converting the rails I had. Each of them left with the typical «I’ll send you a quote tomorrow» and I got bupkis.
Here comes the rant…
I need work done, you do the work I need. I have money to pay your hefty price, you want my money. Yet, you never seem to call me back to complete the transaction. I would think that $ 1500 is a pretty good amount of money. Times are hard yet you never seem to call me back so I can give you my money. How can you be a successful business with this approach? It’s very typical though… except with Spillar.
The guys at the welding shop were so friendly and easy to work with. There was no condescending tone and no attitude to deal with. Ted was amazingly flexible and always appreciative. I was a little confused with all the variety out there and he just broke down to me in such terms that it seemed elementary. We bounced around ideas like a ball on a trampoline and came to a terrific conclusion.
Price: Terrific
Service: Amazing
Product: Outstanding
I cannot speak highly enough of these guys. Don’t waste your time going somewhere else. You will not be disappointed.

I don’t know how four beers in downtown Austin gets you lost in Dripping Springs with a busted oil pan, but somehow my girlfriend managed to do that. After being unable to find a used one, I decided to have her drop it off at Spillar to have them weld the cracks shut. When we got it back the first time, it was still leaking a bit, and they apologized profusely, fixed it, and actually checked it for leaks. So if you need aluminum welded, I’d highly recommend them.

This place has a section that builds and installs trailer hitches, and another that is a general welding/​blacksmithing shop. My review is for the latter.
I built a nice huge oak table for my formal dining room. The cost of the materials for the table was cheap compared to the price of chairs. I found some chairs on sale, but they’re the newer «taller» ones (the seat is at 24″). Eventually I’ll build a nice pedestal base for the table, but to have it ready by Christmas I bought 2 restaurant-​style metal pedestal bases. They have 2 heights: normal table, and bar. One is too short for the chairs I bought, and the other is too tall. So I bought the taller columns. Shortening them by 6 1’2″ is how I learned about Spillar’s. I tried a hacksaw myself… it’d take too much work, and they’d probably be crooked. I looked for several places, but none of them could cut them for me. Eventually I found Spillar’s, and a nice guy in the welding shop cut them for me while I waited. He cut the two columns and the long center bolts that connect the top and bottom pieces. Total cost was $ 25, but that may be the minimum. Either way, it was worth it me, and they did a nice job.
If you ever need any welding/​blacksmithing work done (they also fabricate metal furniture, railings, etc) or other heavy-​duty metal work, I fully recommend them. I have no reason to suspect that the hitch part of the business isn’t as good.