Russell D. Briggs, MD

DON’T GO SEE THIS PRACTICE — not because of the doctor but because of their receptionist! Good lord. Incredibly rude, kept interrupting me, thought my insurance was medicaid or medicare, which it isn’t. I told her I’d pay cash, and she said it was illegal for them to see me when we aren’t on a plan they cover. Which is complete rubbish. My PCP and our pediatrician are not on our plan and we pay cash there all the time! The worst part was my daughter has tonsil problems and we really needed to see someone. Truly sorry that the entire practice gets a black eye from one rude receptionist. I hope the doctors know — I hope they read this.

I really wanted to give Dr. Briggs a good rating. He did do an excellent job with my sons surgery and he has a great bedside manner both in the consult and during and after surgery. However, I am forced to give a low rating because of course we had to prepay for the surgery and then they overcharged us a lot. Basically they charged us $ 1000 for a procedure that Aetna only pays $ 300 for. So our insurance paid them at the beginning of December and we still have not received our refund. I have called and left numerous messages and no one is returning my calls. Now luckily for us we have met our annual deductible so we are not sitting around waiting a month for $ 700 but regardless we do have money coming back and expect it to be refunded immediately. We did not have this problem with any of the other facilities associated with our sons surgery.

He did my major sinus surgery (sinus, turbinates, and septum).
He is patient, caring, informative, I spiked a fever after surgery (turned out to be nothing) and he returned the page in 10 minutes on a Friday night). Smart guy. Clean, nice showroom. Good surgeon. I hated my experience at Arise Surgical Center but that’s not his fault.

I recently moved to Austin so I rely solely on Unilocal for my recommendations. I was not impressed with my experience with these guy. The doctor himself was very nice but I was just a number here. the front desk dropped the ball (several times). I won’t go into details but at the end of it I asked them to have the dr call me and never got a call. I will never use them again.

Dr Briggs removed both my teen girls tonsils and did a great job, he explained things very well and made it really smooth.

Dr. Briggs is by far one of the best doctors that I have ever seen. I scheduled an appointment with him myself with no referral, since my doctor at the time was not at all helpful. I was having some pressure in my sinus area around my temple and my doctor didn’t really know what it was and prescribed me with some steroids, which did not help. The second time I went back to her office letting her know that it hadn’t helped, she hastily told me to go to a specialist without referring one. I found Dr. Briggs through Unilocal and got in within a week. He told me that it was not a sinus issue after all which is why the steroids had not helped.
Instead of just sending me back to my PCP, he ordered a brain MRI himself and gave me other possible outcomes for the pressure. After the MRI instead of just calling me with the results, he had me come in and talked to me about it. (Turns out it was normal) but he let me know other possibilities even though it was not his specialty and he could have easily sent me away to figure it out on my own.
As I was leaving I really wished he could be my GP, but I decided to ask him for a referral to one since he is not, (and I knew I had to drop mine after she misdiagnosed me) but was a really excellent doctor. He gave me the names of two. One of which I have an appointment with in two weeks.
I cannot praise Dr. Briggs enough, I highly recommend him. He had a great bedside manner, very caring and listened to all of my concerns but at the same time very matter of fact and intelligent. He didn’t sugarcoat the possibilities but I still left feeling better than I did before even though my symptoms were the same. That to me is the sign of a great doctor!

I thought Dr Briggs did a good job explaining medical jargon in plain English. He answered our questions well and patiently addressed all of our concerns. I didn’t feel pressured to pursue any particular treatment plan like I have with other doctors. He gave us three options and we discussed the pros and cons of each. He was candid in what he would do if it were his daughter in the patient’s chair. His nurse was friendly and very helpful as well. Front desk was also great. Wonderful office. I was impressed. I made my appointment online at midnight and got a phone call the next morning to confirm it. That made it easy. Also, I could click to schedule when I was available. I loved that. We move a lot, so I’ve seen at least 4 ENTs for my children. I definitely recommend this one.

I’m sure Doctor Briggs is a fine doctor but the office staff is heartless. My wife prescribed some steroids and antibiotics. She started having some side effects after taking the medication. We immediately placed a call when they opened at 8am the next morning asking for a nurse to call us back. As of 1:40 and 3 follow up calls still no nurse/​doctor call back. We are now headed to the local urgent care.

Dr. Briggs is the best ENT doctor in ATX! His staff is also top notch. He treated my 5 year old son for an ear infection. He took the time to explain what was going on and how to get my son out of pain. Thank you ENT Center of Austin for giving us exceptional care.

Great doctor and office staff. I called this morning at 8:50 and they returned my call. I was able to make an appointment for this afternoon. I suffer from positional vertigo. I decided to see an ENT in order to find the best solution or help for this problem. I was in the room early and seen exactly on time by Dr Briggs. He was great. He took the time to explain why the meds I had been using were of no use. He also explained what I needed to be doing. I did not feel rushed at anytime. Also, this is the first doctor’s office that I did not pay until I after I finished my visit. I will definitely refer people to this office. An added bonus is the office is located next to the Trader Joes shopping center…

Dr. Briggs
A exceptional and great Doctor. He goes above and beyond his job and is just great all around. His staff was very good. One of the best of the Best!!! I agree with all the positive comments, this doctor has Heart and a big Heart goes a long way. I wish their were more doctors like him because it helps people get better with mind over matter.
I went to 3 dermatologist and none of themwould even do a biopsy, he did one on me and I am forever greatful for finding a doctor who did something I asked for. 5***** plus 5 more for Intergrity!

I’ve seen both Dr. Briggs and Stierman. They are both phenomenal physicians. I’ve had ENT issues since I was a kid and Dr. Briggs always explains what’s going on and his preferred method or different options for treatment. I found the office staff friendly, efficient, and very accommodating. Dr. Briggs is sharp, warm, attentive, knowledgeable and most importantly, competent. This is the best experience I’ve had with a medical doctor… period. I would recommend them to anyone.

Dr. Briggs was highly recommended by a family member when my son was having ear pain. The staff got us in quickly, and Dr. Briggs saw us immediately. He was very patient, listening to my son and asking questions about his symptoms and pain, and he was kind and gentle during the ear exam. He suggested a non-​invasive treatment to try first, and informed us of the potential for a more invasive procedure if the non-​invasive did not work. I appreciated his frankness and honesty. Thankfully, the suggested treatment worked great! I recommend Dr. Briggs to anyone.

Dr. Briggs is amazing, he takes his time to actually LISTEN to me, that is HARD to come by these days. He returns calls HIMSELF if necessary, another courtesy which seems to be a thing of the past. Down to earth, not driven by the scalpel or the dollar, considerate and passionate about what he does. Also great with children, he is a father himself and has a fantastic bedside manner. If your looking for a great ENT look no further, he is to the point and very punctual which we appreciate, my whole family sees Dr. B and we couldn’t be happier.

Dr. Briggs is one of the best doctors I have ever gotten to know. I had chronic sinusitis since I moved to Austin and was constantly sick. Allergy shots, various prescriptions and antibiotics had little to no effect. Finally, I found Dr. Briggs who first prescribed a rare, custom mixed nasal antibiotic that actually got me well. He then recommended that he fix my deviated septum that was the root cause of my sinus issues. Throughout the process he was very detailed, thorough and provided me with clear expectations. His staff is always happy and a pleasure to interact with.