Rick’s Cleaners

I went here a few times and thought I hit the jackpot because it is so cheap. Then I realized my shirts had all been shrunk. Risky move going here. :(

Ian personally reaching out to me and addressing the situation is worth more than 5 stars. I appreciate the understanding of my situation. I take a lot for someone to take ownership. Like I said I love ricks cleaners. I dropped jack Browns for you guys. I am happy with the service other than the little mishap I had. Thank you for everything. I’ll be by this week dropping off my shirts. Once again Ian I appreciate the prompt response and addressing my concerns. That is customer service at its finest.
So I have been coming to ricks for several years now. About 80% of my wardrobe that I bring to ricks are Nike under armor polyester type polos. Just last week I brought 4 shirts for dry cleaning. No problems at all. Now today I bring in the same four shirts again and now we have a problem. I understand it the factory labels dry fit shirts to not be dry cleaned. Ricks cleaners has been doing my dry fit shirts for years. Today I was refused service because my shirt was dry fit. The lady kept pointing at the label that says do not dry clean. I do understand at the factory takes extreme precaution. It’s like a no dive sign at a swimming pool. You see the sign but people still dive. My tags say do not dry clean but I want them dry cleaned. If I choose to stick my shirt sent to dry-​cleaning and they get ruined that is all on me and my fault. I would be happy to sign a waiver. What upsets me the most is I have been doing this for years and today I was refused service. Completely unacceptable.

I was very pleased to have 17 items cleaned (and very well done) for just over $ 40. I will certainly use Rick’s Cleaners again!

I took in a suit, shirts and a tie. So when I go pick up my dry cleaning I notice that I’m missing the tie. So after filling out a form they told me that the manager will be contacting me on Monday after they call the plant, (I’m guessing the vendor where the clothes actually get cleaned at) and let me know what’s going with my missing item. It’s just the principle, you pay for a service so you expect they will deliver. I guess it is true you get what you pay for.

Thought I had written an earlier review, but can’f find it… oh well, it wasn’t good anyway. Snaps pulled off my new Ryan Michael shirts, told them they needed to be laundered, not dry cleaned… came back dry cleaned and stiff as a board on top of missing snaps.
I wasn’t going to ever go back, but I had a pair of new silk drapes that I just needed to to have pressed, so I think how hard can that be and they are close. After bringing them in, the girl told me there was no way they could just press the drapes, I asked are you sure and she said, oh yes I’m sure??? WTH? They are a dry cleaners! So I left and went straight down the street to another cleaners and of course they said they could press only. Did a beautiful job too!
Cheez!!! Dry cleaners that can’t press, who would have «thunk» it?

If you are looking for some frilly dry-​cleaning experience, go somewhere else. As for me, I just need to get my clothing steamed, cleaned, and pressed. I’ve tried other cleaners that have ruined garments or were late for pick up. Don’t let the bare-​bones lobby at Rick’s put you off– they’ll quickly clean your clothes without damaging them.
I think Rick’s is a great dry cleaning establishment because the business has really streamlined their processes. I think that’s why their turnaround is so quick and cheap. Customers are required to pay for the service at drop-​off, which I’ve also found quite convenient for pick up because all I have to do is drop in and get my things. Thank you Rick’s, for offering me a reliable and affordable experience!

Never again. We picked up a suit after 4 days. We realized once we got home that it had not been cleaned up… Same smell, same stain. And of course we paid for it. Please don’t go. If you do make sure you check everything at pick up.

This was my first time there and thought they an acceptable job with my clothes. Although I got my clothes back and they seemed a little more wrinkled and places I’ve gone to before have done a good job ironing my clothes for me before I picked them up.

Worst service ever! I took my boyfriend’s suit to get cleaned before my sister’s wedding, they said it would be ready Thursday by 5pm, went before they closed and nope it wasn’t there! They said their delivery driver wouldn’t have it until the end of the next day (I didn’t even realize they outsource the dry cleaning!) but we were leaving out of town for the wedding. I was livid. Asked to speak to manager, nope not there. Long story short we ended up having to BUY a new suit and guess what this shitty excuse for a business would not even give us a discount or a free dry cleaning service for the inconvenience. NOTHING. I wish I could give 0 stars because that’s what they deserve. Do NOT trust this place with your clothes before an event, they could care less. An apology would have been nice. Never returning again.

I came in here with my teenage stepson’s white bed, bath and beyond comforter that had some really bad semen stains. Rick’s did a bang up job in short order. The woman working was really nice and understanding when I pointed out the stains. We got it back and they did a great job! Would recommend

My clothes (4 shirts, 3 pants, and a dress) came back as dirty as when I dropped them off. I think they only ironed them?
This was my second time using Rick’s and I will not be going back.

I gave up on this dry cleaner after years of business. Yes, they have great dress shirt laundering prices. What they don’t tell you is the ‘trick’ into getting you to pay the dry cleaning prices. If the shirt is not 100% cotton they refuse to launder it — no matter what the laundering instructions on the shirt say.
The take a long time searching to find the label on each shirt to find out the % cotton and then throw back ¾ of the shirts telling me they MUST be dry cleaned, I finally gave up and went to Capitol cleaners who will launder ALL my husbands shirts for 1.89/shirt without the hassle and time spent just to reject the shirt!

After several successful visits to this dry cleaner in a strip mall off of William Cannon, my last experience guarantees I will never be back again. There’s nothing quite like showing up for a meeting in Dallas with a garment bag containing torn pants. So they made a mistake and ripped my pants, causing damage. No big deal. They will fix it, right? No, actually they won’t. Tell tell you ‘no’ several times and then be grudgingly call their manager. The manager will then tell you that it’s impossible for them to fix it without the original yellow tag. Even though the history of each customer is contained in their computers. This dry cleaner wants to run through customers quickly, and doesn’t care about retaining them, or making damaged clothes right. I’m going to spend the money to go to a higher class facility that actually cares for the customers and takes care of problems. If you do decide to risk it and work with Ricks, inspect every last garment before you leave the facility otherwise you might end up paying for their mistakes.

Used them once, lost the pants to my $ 700 suite. They didn’t follow up with their cleaning factory or call back. Had to track them down and still don’t have an answer.

Just tried them, as my other cleaners was charging 10bucks to clean a silk tommy bahama sport shirt… and pretty much 10.00 a piece for anything, really. Ricks did a great job and the price is what a normal person can afford. cudos. So rfar so good. Two pairs of women’s wool slacks and a cashmere sweater came by perfectly cleaned and smelling very nice, as in smelling like NOTHING. No dry cleaning chemical smell or fabreezie smell. Great so far!

I found this place on here and was pleasantly surprised with the awesome reviews so I thought I would give them a try.
I called ahead to get a price on a king comforter to be dry cleaned and was told just under $ 20. I was like wow ok that is along the line of the dry cleaner that I was using in Houston before moving back into the Austin area after being gone for over 8 years.
I went in and dropped it off, paid and was told that I could pick it up in about 5 days. Not too long but longer than I expected to have it dry cleaned. I sucked it up and used a blanket on my bed while my comforter was away.
When I went in to collect my item, I was immediately greeted, gave the girl my ticket, she went in the back pulled out my item, hung it up asked if this was the correct item and if it was ok and if I needed anything else. I said no came home and inspected it and it was nice cleaned and didn’t smell of any chemicals and was like new.
For the price, and service I will be back and not just for my bedding needs.
Thanks!

I was excited when I saw all of the raving reviews. But after dropping off several silk blouses I am everything but impressed. The silk shirts that I sent in had zero stains and just needed freshening up, however when I got them back they had marks all over them. Do not take anything with color to them. I will not go there again.

I randomly took a dress I needed dry cleaned here. They did a great job, super cheap, even got an old stain out of it. I used to not get things dry cleaned (I Febrezed it til I could not Febreze it anymore) but now I’m dropping off things to get dry cleaned here regularly because it’s so cheap! I think this place is great.

Great price and great quality of work — these folks are my go-​to cleaners.

Rick’s keeps my husband’s polos, golf shirts, t-​shirts, and shorts looking brand new. The best part is that drycleaning is $ 2.59 every day at Rick’s…I don’t have to hassle with coupons or special days for special pricing, yea!
So why a review update? All of the employees there now are happy and friendly every time I go! Service is great — it’s a pleasant experience and (as it’s always been) fast. So I am giving Rick’s a 5^th star!