Red Roof Inns

The only good thing to say was that the front desk staff was nice. Overall this is a poorly maintained motel. The mattress was worn out and sagged in the middle. The chair was filthy. There were brown water stains running down the bathroom wall. The bathroom door jam had brown water drop stains (it was clear that neither the wall, nor the door jam had been wiped clean in some time). There was a nail head sticking out of the bathroom door. The furniture was worn. The floor scratched up, The internet dropped the connection every 2 – 3 minutes. I will never stay at this motel again.

I walked in my room, saw a cockroach. Walked right back out. Seems like they don’t wash the sheets some of them have holes in them! If you seriously want to catch something this is the room to do it

This place is terrible. The keys don’t work and you have to constantly go back to the front desk and get them reprogrammed, the bathroom light was broken, the shower curtain rod was broken so water gets all over the floor, there is mold on the ceiling, the beds are covered in plastic under the sheets, the internet sucks, and there are lots of shady characters in the parking lot.
We left for the day and left the door hanger outside to have the room made up. The room never was made up and when I called to at least get fresh towels they said maintenance was already gone and they had none. Wtf?

***DON’T DO IT*** …I wish there was an option for negative stars on here…
This motel is the stuff of nightmares. I was shocked when I made it out alive the following morning. I have never been so disgusted, freaked out, and legitimately terrified in my life. Oh, Red Roof Inn of North Austin, how do I detest thee? Let me count the ways:
1) This place was so S K E T C H Y. You enter into the «lobby» and there is a HUGE, thick-​ass glass barrier between you and the check-​in person.
2) There was a massive gang of people congregated outside the lobby who looked like they were either a) drug dealers, b) murderers and/​or rapists, c) all-​around jolly criminals, or d) all of the above
3) I was legitimately afraid that my rental car would get stolen and/​or that I would get robbed (or even killed) in the night
4) I felt like I was going to be eaten alive by bed bugs, cockroaches, or any of the other critters who’ve made this place their home (the mold and filth was so extreme that I was afraid that it would grow legs and pounce on me)
OH! And it gets better…
When I first walked into my room (aka, the seventh circle of hell, or the American Horror Story finale’s setting that was too graphic for even them to film at), I felt as if I was dying from second hand smoke asphyxiation. This «non-​smoking» room was so pungent with the smell of smoke that my eyes were watering.
One of the beds was clearly not made – it looked like someone had been lying in it, and I actually thought to myself, «hmm…I wonder if this is the kind of place that rents rooms out by the hour for ladies of the night to. um…take care of business…» So, I then waltz over to the second bed.
To my horror, there were HUGE, gaping holes in the comforter, and it was also stained really badly all over the place. But that’s not the worst part… when I lifted up one of the pillows, a COCKROACH crawled out from underneath it. Welp, that was about it for me. I’m not about that life. So, I called the front desk and asked to have a different room – unfortunately, all the other hotels in the area were booked for the night, womp womp :(.
I had to be escorted by the security guard into my new room, which they «upgraded for me at no extra charge.» Well, what do I find as SOON as I walk in? A HUGE COCKROACH… right on the wall by the door! Needless to say, I got maybe 1 hour of sleep that night because I was so uneasy and terrified.
AND IT GETS EVEN BETTER…
When I checked out the next morning, the nice man behind the desk said that my credit card would not be charged because of what happened. I felt like, «hey, that’s the least they could do, right? at least they’re trying to make it right, okay, fine.» Well, later when I call them to confirm that my card did NOT get charged, they say that they have «no record or notes that there was even a problem and definitely no notes about my room fee being waved.» G R E A T.

Unilocal needs a half star rating or better yet an epic fail. After a severe disappointment with the competitor a few blocks away I figured I’d give a budget hotel a chance. Heck $ 50.00 vs $ 130 why not? I was treated by an odor that could best be described as pet urine. I made the mistake of walking barefoot on the floor, my feet where black from this. So take a shower right? No the drain so slow 4 inches water before you can get out.
It took 39 hours to get a correct bill (literally). I was latterly hung up on twice. Don’t heart them on the phone being please tell. They assume you are a salesman and hang up. Or so the excuse goes.
Unless you are a prostitute or a drug dealer drive on.

Do not go to this hotel. What a sorry excuse while i was sleeping hotel staff made a big boo boo by opening my room door with there spare key. What!!! The Hell. Bye I undetstand why the roaches and burt holes

Although helpful and kind, manager was unprofessional in language and demeanor. The customers were VERY sketchy. The outside of the property did not have the best appearance; was a little scary. Price was good. The room was updated, nice floors, and clean.

Do NOT go to this hotel,
I had told the house keeping lady to clean my room & throw away the trash, I come to my room my sheets are thrown on the table & nothing was fixed the sheets had cigarette burns & juice stains!!!
I called the front desk to inform them of this issue
& the woman was respectful & said sorry we cant…
So I guess I’ll go myself to the utility closet & do YOUR JOB…
Such rude employees especially this fat one name Monica who stated to me that she was a «manager»
Told me do what I gotta do & kept Rollin her eyes saying it’s my fault for not getting my room fixed, um first of all I have a job…
I give this hotel NO STARS…
Please follow these comments
GO ELSEWHERE DO NOT DO BUSINESS HERE.

*0 stars aren’t an option* This place is awful! The AC has NO cover vents, bath tub has a hole in the bottom (leaks water after every shower), dirty sheets, curtain rod is broken (its a struggle to open the curtain), dirty floor, dirty walls, and staff is rude. Housekeeping didn’t come to my room and the front desk had an attitude about giving more towels. I will NEVER stay here again and I encourage everyone to do the same. Waist of money!!!

The floor was so dirty it made my feet brown and black, obviously not cleaned much.
The worst part was it said $ 49.99 on the sign outside, I asked how much and he said that sign was for the previous night and they hadn’t changed it.
That is illegal and false advertising, he said he would charge me the advertised price and DIDN’T when I asked for my money back he said «never come back again».
Disgusting mentality towards customers and basically liars.

PLEASE READ. You do not want to stay here. Checked in on Tues. afternoon. Went to shower. Baby cockroaches immediately. Bathroom door had obviously been kicked in at some point. Handle literally fell off. Somebody had obviously pissed on the toilet seat at some point but it was not cleaned. Just dried urine on the seat. Showered. Got out of shower. Full grown cockroaches outside of bathroom. Called front desk. Gave us new room. It was cleaner, decent for the price.
Wed night — internet was not working. Tried to call front desk. Phone does not work. Called from cell phone. Expressed my discontent. Asked for managers name. Got yelled at… literally yelled at for 5 mins. Could not get a word in. Tried to calm her down. Could not. She hung up on me. Called back 10 mins later. Used a different voice. Asked for managers name. Finally got it. Sleeping here tonight but really want to burn this place down. Someone should.
Unfortunately, they have a 48 hr cancellation fee apparently so you’re screwed after you check in.
Don’t come here. I wish I hadn’t. I just don’t want to pay for the next 2 days and I want to go somewhere else but they got me. My balls are in a vice. Speaking to manager tomorrow. We’ll see how that goes. I’m guessing he couldn’t give two shits about this place. Update to come.

The help is not helpful or friendly. I’ve stayed in Red Roof Inns before, but this place takes the cake for stale and undesirable.
As a member of a group of 24 people staying in 6 rooms, I can say service was poor across the board. Four roommates had the cleaning staff bypass their room entirely and put the do-​not-​disturb sign on their door. For emphasis: they did not leave the sign out, and rather than clean the staff moved the sign to the door handle.
Our room was habitually not cleaned over the 8 day stay. But they did take the linens! Dependably, the cleaning staff took the linens, refrained from providing toilet paper, and did absolutely nothing else. On one encounter, a cleaning woman cut my friend off mid-​sentence as she tried to ask for 3 sets of towels because we only had one. She was being polite and no one ever picked up at the front desk when we attempted to call. Nonetheless, she was met with an index finger to hush her, a contemptuous look, and eventually 2 sets of towels. Why? Oh, because they didn’t have any more than that.
Other people experienced disappearing pillows. One day, only one of the 2 beds were made.
There was a grand total of two hangers in our room, where four of us were staying for a week of professional pro bono work. We had an ironing board but no iron. Why would a person traveling possibly want to hang slacks and button-​ups or iron them for lack of decent place to hang them? That is just absurd. And, no, they did not have any more hangers. I asked.
I understand that this place is dirt cheap. Maybe even scum cheap. It is nowhere near anything useful, though, and both towels and curtains are generally stained with yucky colors. The beds are predictably horrendous on the back. Wifi is practically nonexistent. At least there is a mini fridge and a microwave – although this is a bit incongruous given everything else.
Lastly, I don’t think I’ve ever had split ends, but I came home having used the Red Roof Inn shampoo a few times… with a headful of split-​end hair. That is the final straw, so to speak.

I have stayed at this Red Roof several times. It isn’t the nicest place but the help is friendly and the price is right. The room was upgraded, kinda smelly, but not too shabby. New looking ikeaesk furniture, clean sheets, flat screen TV, (WiFi is unusable) but my issue is there was no hot water. Not sure how they can rent a room without it. Three calls to the front desk and a visit from maintainence and still no resolution. I’m on way to check out after a cold shower. Curious to how they will respond. I’ve liked this place but I do like hot showers. This is a deal breaker.

Never stay here. It was my first time coming to Austin and I booked online based on price … big mistake!
Unsavory types walking around (I swore I was going to get carjacked the first night here), cockroaches scurrying around the sink and tub, dirty room, old furniture and bedding, hard scratchy towels… and to top it off I asked for a 4am wake up call to catch an early flight and they called me at 3am instead.
I repeat, never stay here.

During Formula One Race weekend, the majority of local hotels jacked their rates up to three times higher. Obviously some people are not here in town for the event but are on vacation or a business trip or may simply be between apartments while seeking a new one. Red Roof Inn was one of the very few motels which did not raise their prices on that weekend and in fact offered a $ 5 off promo because I called to reserve by cell phone (!) but all of that being said, I have to rate this business location itself low due to the bug problem of rampant cockroaches in rooms, which has been an ongoing issue for them, and they do spray for, as I even witnessed pest control doing it while I was there shortly after manager Matt had just finished telling me. There was no staff at the desk or in the office at all when I arrived at 1:30pm to check in, as I had a reservation. Another man with a reservation was there and had been waiting 30 minutes. We had to go look for staff on the property to call the clerk over and check us all in. The room appeared clean with a new small fridge and a microwave. I pulled back the bed sheet and there was no fitted sheet on one of the two beds. The other had cigarette burns all over the comforter in a nonsmoking room. A maid just walked in my room at 5pm for no apparent reason. There wasn’t any soap put out. Good thing I bring my own. I saw a total of 6 cockroaches in my room total during my stay. Manager Matt was very polite, professional, and listened to what was wrong then offered me a 25% discount on my stay when told of the many problems. He vowed to address all of them.

Great bargain, but what can you expect for the money? Convenient location not too far North of the city (like 10 minutes). Right on IH-​35 which doesn’t have that safe of a feeling, however I’ve stayed here a number of times and never had any problems with crime. The rooms are in need of an upgrade, as are the linens (again, read bargain). It’s no frills but certainly no worse than a Motel 6 or Super 8. Good government, Senior, and AAA discounts. They do have free WiFi, not bad!

Nicely decorated, flat screen TV, nice bathroom, we had a microwave and fridge in ours too. Beds a little mushy but good, no butt dents. A few little bugs running around but it is TX. A/​c worked great as did the shower. No complaints at all.

It was clean, although elevator looked horrible. Great location, but unfriendly staff.

I know what you’re thinking. Here’s a hotel with updated rooms, stellar air conditioning, and even a mini-​fridge and microwave. Did I mention there’s a pool and that one pet gets to stay free regardless of size? Free HBO! And so much cheaper than the hotels just one and two exits away… How can the heartless reviewer give but one star?!?
If you don’t mind regular guests who have many people in their rooms drinking beer outside at all hours, elevate by one star. If you don’t mind garbage everywhere 24/​7, elevate by another half star. Non-​functional door locks on the room, elevate by another half star. Closed pool, smashed window, derelict restaurant, graffiti, signage marking the turn missing, strange assortment of towels, and the pre-​requisite attraction sign with multiple letters burned out warning you, «Stay Away»: elevate by two stars.
There: five stars. If you need a cheap place to crash for the night, it earns one star and not zero. But how any chain (Red Roof Inn) can allow an updated property to be so filthy with such a lack of attentiveness to anything is more a condemnation of this chain than this location. So avoid if you can but don’t go even twenty more miles in hopes of something of better value on a busy weekend, if that helps.
O.K. You’ve decided to stay here. TIPS:
1-​When you get the property, USE THE FIRST TURN IN — it’s the only one that works. If the you miss this turn and use the non-​functioning second entrance in rush hour, you’re in for a ten minute u-​turn. Why would you miss it? The entrance sign can be found uprooted elsewhere on the property (a gotcha — see picture). You won’t be the first to have done this (see other reviews).
2-​When you get to the Inn and you see a smashed window and an open sign that is not illuminated, don’t worry, this place isn’t out of business. It only looks that way and it’s only operated that way. (FYI: It’s the derelict restaurant at the front. The lobby is just beyond that point.)
3-​When you get into your room, avoid touching the curtains and please don’t look at the fan/​filter in the bathroom. Really depressingly dirty items. It’ll make you think about the cleanliness and maintenance of the bedspread and bed. You might not be able to sleep as well.
4-​If you have a dog and want to walk it, take it to the apartment complex just down the street as the feces and broken glass and syringes on the premises here (not making this up), might not be the best for your pet to sniff around in. (Can post pix if you want, but they’re nasty.) Why they don’t clean it? I think you know that Red Roof Inn doesn’t want this location clean. Stay at the RRI just to the North a truly great RRI experience in Round Rock or the one further south in Austin for a more average RRI experience. If you’re here, crash for the night and simply move on.

Absolutely the worst hotel I’ve ever stayed in. Dingy, smells bad in the elevator, smells the same in the room. Our non-​smoking room reeks of smoke. Tiny cheap towels, horrid beds and linens. The rollaway bed was falling apart. No safe– important because of the neighborhood, and because of the somewhat scary people loitering around in the parking lot and on the balcony. The worst part of all was, it was 80 degrees outside and the air conditioner didn’t work. Not only that, it was so loud that you could hear it clear across the parking lot. Ok wait, maybe something is even worse– the water was running continuously after flushing the toilet, and there was no way to flush the toilet without reaching into the tank with your bare hand in the water and pulling on the chain. OMG.