Extended Stay America – Austin – North Central

The room was absolutely disgusting. When you walked into the room there was an appalling smell that I actually went to the front desk to ask for some sort of air freshner, she gave me febreeze and didn’t even bother to try to apologize or make and excuse for the smell. The microwave was one of the dirtiest I’ve ever seen and no turn table in it. The fridge was also dirty. Some outlets didn’t work. We went to look for a cup and the cupboards were empty but the dishwasher was filled with dirty dishes. We grabbed a cup that looked like some type of chocolate milk or protein shake was stuck to the sides (I mentioned the dirty dishes when I went to the front desk and asked for febreeze… she gave me small disposable cups). The baseboards were coming up in the kitchen. The towel rack fell at the slightest touch. I saw multiple hairs in the tub and the shower curtain was dirty. No phone to reach the front desk. Not enough employees, especially for a busy weekend. They didn’t have enough towels, Saturday morning a guest asked for a towel and was informed that they had no more. It took me 40 minutes to check in at 9:30 at night. Usually in hotels there is a small notepad (usually with hotel logo) and a pen in the provided desk, here there was nothing which wasn’t surprising. There is no hotel lobby bathroom. Since we had to wait 40 minutes to check in and just drove for 4 hours I had to go to the bathroom. There was a bathroom in the fitness room with no functioning light and no sink. I was informed later by the hotel clerk who was more interested in telling personal stories than checking people in in a timely manner (like the man she looked for the night before in the hotel halls for calling someone an «n» word. She as willing to lose her job over punching him in the face or that she couldnt find anyone to cover her shift that night) that that was in fact the employee bathroom. This is even more disgusting that they don’t have a sink, when I brought this to her attention she said there was a sink behind the front desk which is still disgusting that the employees have to walk that far before washing their hands touching door knobs (and who knows what else) and possibly interacting with guests. I was very disappointed.

I would give zero stars if I could. Don’t stay here! There were no blankets on the beds, just a top sheet and a comforter. When we asked the front desk about blankets they said they were out. There was blood on one of the comforters. There was no shampoo or soap in the bathrooms. The kitchens are completely empty and don’t even have water glasses. There was a blood stain on one of the comforters. We checked in at 11:30 pm and there were groups of people loitering in the parking lot. It did not feel like a very safe area. There was a fire and the water used to put it out caused water damage on the lower floors so the rooms smell like mildew and fresh paint. The carpets are torn up in the hallways and the elevators are a mess. Stay away!!!

Richard’s exceptional customer service skills made my late night check in a breeze and a pleasure. I was stressed and got to my room to find no towels available in my otherwise immaculate hotel room, Richard came to my room and hand delivered me fresh clean towels. I was just staying on a hotrate hotel deal but extended my stay to a week long because of his exceptional customer service skills! Hotel is in great location and the pool is super CLEAN!

This location needs a credit card deposit of 100 bucks. No big deal for me but is a problem for some. Plenty of parking in back. A few blocks from a bad neighborhood. Breakfast consists of apples oranges and muffins.

Avoid at all costs!!!
I’m in the military, so I’ve been in some pretty disgusting places. This place is by far the worst hotel I’ve ever stayed at. I’m with my wife and 2 year old daughter.
Let’s start with the positives:
Staff is friendly
Allowed for an early check in
Plenty of parking
Yeah that’s about it
Now the negatives:
The room smelled like an ashtray
Room wasn’t clean even though we were told it had just been cleaned. The microwave looked like something had exploded in it.
There were dead bugs in the room
The room had just been «remodeled» which meant they painted the walls in an attempt to get rid of the cigarette smell… fail.
The entire building looks and smells gross.
When we asked for a new room because of the smell the response they giving us a bottle of febreez. Haha
The area around the hotel is pretty sketchy.
We moved to the LaQuinta down the street… night and day difference. We will not be returning.
This isn’t the case with all extended stay Americas. We had a great experience at the one in San Diego.

Worst hotel experience ever! I had a prepaid reservation that was given to someone else, when I finally got a room it smelled like smoke and the couch had huge stains, and the sink was dirty! Do not stay here!

This place is filthy. My Dog ended up with fleas. My dog has never had fleas. I’ve posed pictures of the condition of this place. Skip this place and find a better hotel.

I am not a fancy hotel type, especially if I am only going to be there for an overnight stay. However, this place is down right disgusting and they don’t even try to keep things clean. The tiles in the bathroom were broken and moldy, the fan was hanging down by exposed wires. The towels looked really dirty. I didn’t even want to use them. As you can see by the mirror, someone left their «to-​do» list written on there in marker. Never mind them attempting to clean it up.
This place is a total embarrassment and I don’t recommend it at all.

Hands down the worse hotel I have ever been too.
Cheap rates. Breakfast offerings suck. Treadmill broke when I was running on it.
I checked in at 11 pm and they have no one at the desk until 7 am the next morning.
I got to my room and there bugs in the sink! Then I went into the kitchen area and there were more bugs in the sink!
The couch was stained. The chairs were stained. Lucky the bed was clean enough to sleep on. We slept on towels on top of the bed.
Complained to the front desk and they said they would refund me half the night. They end up charging me more. I called the corporate, they helped me get a full refund a week after I was here and made them call me to apologize.
Terrible hotel to stay at. Never again!

It’s inexpensive, has a pool (though a little dirty), serves breakfast (healthy options include plain oatmeal, fruit, tea), and provides fairly large rooms. It was never unclean. Based on my experience, it doesn’t deserve the low ratings its gotten here. Don’t be afraid of staying here.

This is the worst place to stay. customer service is awful. Inanda I believe is her name is rude as hell. she acts like she’s unaware of her job duties. a man asked for soap because he didn’t have any in his room, she hands me a soap with an attitude and walks away. he asked for a second bar of soap because it was two of them in the room. she hesitated for a second and gave it to him. I was trying to check in and was unable to because she couldn’t find my name on the reservation. it was clearly there as was my bf name. I not only couldn’t check in she had a conversation with her fellow pal from the back office and they totally left me standing
Bf called the corporate office to get things squared away and finally the idiot was able to get it right. by that time I cancelled but my friends checked in and what they found was a nasty filthy room. This place should be shut down. it violates every health code out there. mold stains on the carpet and furniture bathroom stinks mold on and around the tub including the shower curtain. don’t book her. I’m filling a complaint and so is my friend.

If only Unilocal allowed you to give NO stars. That’s how horrible this place was. I made the mistake of letting my boyfriend (who travels much less than I) choose and book the hotel. When we arrived, we tried to check in about 30 minutes early and was told no because they weren’t done cleaning rooms. That’s fine. Nothing abnormal there. What WAS abnormal was when we came back 5 – 6 hours later and the room we were given wasn’t clean. The blankets had been pulled back like someone had already slept in the bed, the bathroom floor was wet because the toilet was leaking, and there as no toilet paper in the bathroom.
We didn’t even care to unpack, we grabbed our bags and went right back to the front desk. Let’s no forget to mention that the entire hotel wreaks of cigarette smoke and mildew.
The young lady at the desk, gladly gave us another room key. We get to the second room and I was just floored. There were holes in the walls, the door jams looked as if the door had been kicked in. I went into the bathroom, the shower had mold EVERYWHERE! On the side if the nightstand was trash and a condom wrapper. The cover to the furnace, was dangling and half the outlets in the room were inoperable. We agreed since it was just one night, we’d settle. But it only got worse. I went to take a shower and there weren’t any washcloths. Went down to front desk to ask and the young lady at the front desk was too busy chatting with her male friend to acknowledge my presence. When she finally did, she gave me two bath towels and told me they didn’t have anymore washcloths.
In a nutshell, the hotel is very transient through and through. I would say you get what you pay for, but that’s NOT the truth. Please make sure to check ALL reviews before you decide to stay here. The Motel 6 and Super 8 on the other side of the highway looked like the Ritz compared to this place.

Disgusting! Smells like smoke. Place is dirty. Mold in the shower. Blood on the shower curtain. Never coming back.

This place is horrendous. I booked a room here during SXSW as it was one of the last options available and I completely understand why. Our room was disgusting; the floors were sticky, there were a few cupcake wrappers from a previous guest that were still on the floor, stains on the comforter and the locks didn’t work. After reading some of the other reviews on here about people kicking down doors, we were awoken at 7am on a Sunday morning to someone banging very loudly on the door next to us screaming «open the goddamn motherf*cking door». This happened again about an hour later and kept us up the rest of the night. After this event I no longer felt safe at the hotel and moved to a different hotel closer to the airport, which very luckily had a room available.
I called down to the front desk 2 times to have them fix the locks on our door, which became a major concern after reading about the possible robberies in another review on here. The lady at the front desk seemed completely unconcerned about the lock and said she would send someone to fix it. 12 hours later when I returned to the hotel room, nothing had been done and neither of the 2 door locks worked.
The room had a funky smell to it and was overall pretty depressing. When I spoke to friends who lived in Austin they said this area was notoriously bad and we should not have stayed there.
I travel a lot for work and this is by far the worst hotel I have ever stayed in/​come across. I would give it zero stars but Unilocal only allows 1 as a minimum. AVOID AT ALL COSTS!

There were semen stains on multiple pieces of furniture. Also, the bathroom light didn’t work. We checked out without unpacking.

I paid 197 for 3 nights which isn’t bad. The service was awful, I asked 3 different times and waited about an hour for someone to bring up silverware which they said we had to ask for if we needed it. When we initially checked in and got to our room the blanket had been pulled back as if someone had just taken a nap. Asked them to change the sheets twice and to no avail, not accomplished. They also had cockroaches which they didn’t seem surprised at all to hear about. All in all terrible service. This place needs to be shut down, seriously

Cons:
Broken heater (outside was in the 20s)
The hallways were in deplorable condition
The room was worn
Large dead roaches on the bathroom counter
Mold/​mildew (black) on in the shower
Bugs in the bed
Pros:
Brand new LG TV with cable
Brittany at the front desk

AVOID!!!
I booked Extended Stay America on I35 North ATX via HotWire. Attractive $ 33 but ya know… I would be better off staying at the hostel on Lakeshore Blvd.
The layout of the room was okay… BUT…
Stains on floors. What appeared to be crusty lipstick stain on bedroom door and bathroom floor. There was a certain dingy funk to the room and «house keeping» DOES NOT vacuum very regularly. I stayed in room 360. At least it would have been amusing had I stayed in room 316.
AUSTIN 3:16
:-P
The halls had specks of trash and the elevator had trash.
Its AWFULLY disturbing that Extended Stay America promotes providing free rooms for cancer patients to stay during their treatment periods. Really??? Does Extended Stay America provide the cancer patients a phony overly clean room free of charge to at least amp their public relations?
How in the thy hell is this hotel even allowed to remain in business.
I’m NOT even known for being a clean freak nor a diva of any sort… but I wouldn’t even bring a scuzzy one night stand from 6^th Street to Extended Stay America.
So…given your circumstances… whether you are stranded in ATX… no other places to stay… or…your definition of what is «clean» and ACCEPTABLE.
I’m sure Extended Stay America on I35 North ATX isn’t the only crap hole to be had. ATX is a big city. KEEP AUSTIN WEIRD. There are beggars everywhere to be found. Want to clean your windshield whether you «Like» IT or not.
GROSSSSSSSSSSSSSS
It’s like the George Carlin bit about the ideal hotel…“SLEEP FUCK” in flickering neon lights. «SLEEP…FUCK…FUCK…SLEEP…SLEEP…FUCK…»
YOU GET WHAT YOU PAY FOR!!!
Anyhow, at least with the hostel on Lakeshore Blvd… the whole place damn near shuts down for cleaning from noon to 2pm.
EXTENDED STAY AMERICA… YOU ARE DISGUSTING!!!
The parking lot has trash all over too.
Now I need to thoroughly sterilize myself.
And the stupid thing about HotWire is that it keeps the exact hotel «secret» until you invest the $$$.

I had a business trip to Austin that unfortunately got scheduled right in the middle of the Austin City Limits music festival. The entire city was booked up and I ended up not being able to find anything at all inside the city to stay at.
The room I was in was absolutely, without a doubt, the most disgustingly dirty room I have been in. The carpets looked like they has dirt, mud, and lord knows what else rubbed in them. There is no way you would want to lay down on the floor for fear of getting ebola. There was a couch next to the TV that looked like every porno film ever made had been filmed on the couch. My coworker saw the couch and said «I don’t think I’d sit on that couch». Apparently his room was no better.
There was a huge long clump of a woman’s hair sitting on my bathroom floor. A dead cockroach under the sink and the lampshade in the room wasn’t even sitting on the lamp correctly. The bed, strangely enough, was okay, but it still skewed me out to sleep on it.
I did ask the woman at the front desk for another room and she explained that «they were all booked up».
All this being said it was nothing compared to what happened next.
At 5AM in the morning on my last day in the hotel, my room phone rang. I was, of course, asleep, so I didn’t answer. After a minute or so, the phone stopped ringing and I started to doze back off. Right as I was almost asleep, the phone rang again.
Front desk guy: «Hello sir, is there a Julian in the room with you?»
Me: «Uh, no.»
Him: «Well I have this ‘boss guy’ here who is looking for one of his employees and he said they were in your room»
Me: «No»
Him: «Maybe he has the wrong room number»
A few minutes later when someone started knocking on my door, I was no longer asleep. At that point, I was wide awake and staring at the door through the darkness in my room. The knocking started friendly enough, but quickly escalated to a pounding on the door.
The knocking went on for about 15 minutes or so. Finally it stopped. After thinking about this for a while, I determined I was going to get packed up, get my shower, and GTFO. I was done.
Immediately my room phone started ringing when I got into the shower.
When I got out of the shower, the pounding on the door started again. That’s not a good sign. I look through the peephole and see a woman in a uniform. She’s got a phone in her hand and she’s talking to someone who I can’t see.
Me: «Hello?»
Woman: «Open this door. RIGHT! NOW!» (she’s yelling)
Me: «What? I just got out of the shower»
Woman: «Sir. OPEN THIS DOOR RIGHT NOW. Go get your clothes on and open the door NOW!»
Me: «Why?»
Woman: «Sir, I’m the manager of the hotel and you NEED TO OPEN THE DOOR RIGHT NOW! If you don’t APD will»
(APD is Austin Police)
Now, considering my options, and the fact that she’s talking to someone who I can’t see, I agreed with her that APD is the best route. Me: «Okay I’m calling the police»
I can then see her say to the person next to her «oh he’s calling the police». She immediately gets on the phone to tell someone else. The person who was standing next to her? Bolts. That person left. That’s never a good sign.
APD got there within minutes. That’s a good thing, but probably they were so fast because they know the location very well.
The woman stayed out of my door when the police officer knocked. I explained I don’t know who she is and for over an hour someone was calling my room and pounding on my door. He did confirm she worked for the hotel, but then he looks at her and asks «why are you trying to get into this guy’s room?»
She looked completely caught off guard and was flustered when she explained: «There was this boss guy who has an employee who books rooms at this hotel for him. That guy has all of his money and his van and our front door man identified you [me] as that guy.»
Great — so even though I’ve never gone past the front desk besides the first night I checked in, I was «that person». And who says ‘boss guy’ anyhow? That’s creepy. Clearly she didn’t think I would want the police there because she thought I was doing something illegal in the first place. When I did call, the ‘boss guy’ ran out of there faster than a speeding locomotive.
She then explained that it was the ‘Boss Guy’ who she brought to my room. That’s right, she actually brought this person to my room for some unknown reason and they were sure I was the guy who had their money. Even the cop gave her that tilted head look that dogs do when they are confused. Her story made no sense.
The officer suggested I check out immediately when he was there… and I did just that. Afterwards my wife sent me reviews from TripAdvisor where people had their rooms broken into, someone kicked in a door, shootings, hookers, drug deals, attempted murder, etc. This place is bad.
As my coworker left his room he looked under the bed and said there were hundreds of dead cockroaches and cigarette butts.
Summary: Do you enjoy life? If so, never, ever, ever stay here.

I would like to encourage you to take the hotel we just stayed at Extended Stay off of Hotwire because it was horrible. The floors are stained and sticky. The bed was old. It smelled. My dad’s room had a sofa that had dog pee all over it. I felt unsafe for my health and the health of my family. My dad has become sick with an upper respiratory infection and I know I can’t prove it was connected. But that hotel should be closed down. I’m going to file a report with the health department.
Please do not offer a good price just to send your customers to a dump. If they can’t fill their hotel because of horrible reviews on other sites stating the above, then I should be subjected to that hotel because of us anonymous price protector .
Because of this experience and others prior, I will only book a 4+ star hotel since your ratings are to generous for places like that.