ProTect Painters of Central Austin

Their team was on time, worked quickly and efficiently, and their follow up was professional.

Getting the process going was easy, which is especially nice for someone who hasn’t coordinated a job like this before. I LOVED the free color consultation — I think it made a huge difference in the final outcome of our house painting because the consultant’s guidance helped us choose colors that were different and better than our original ideas. The weather caused some scheduling delays, which I understand, but I guess the only thing I’d change about my customer experience is to have 2 schedule options to choose from instead of just 1 that got very close to the Thanksgiving holiday. Our project manager was very responsive via email, and he was friendly and professional. Things both inside and outside (we had our fence stained) were taken care of until we were satisfied with the job. I also felt that the prices were fair, and all the workers were polite and considerate. Overall, a great customer experience and a team I’d recommend!

Let me begin with a few comments.
First, the positive reviews on Unilocal is what drove me to contact ProTect. Second, I’m a reasonable person who does not just look for nits to give someone the poorest (1-​star) rating.
However…
DO NOT call these people if you are looking for a combination of new work plus touch ups around your home. We are in the middle of a small remodel replacing the majority of our tile floors, countertops, backsplashes, etc. throughout our 3000 square foot home. We will end up with new baseboards, door casings, cabinet trim, some drywall repair, and misc touchups throughout our home. This was right-​up ProTect’s alley when i asked during the phone call to schedule an estimate…
However…
I was told that «…we do not feel that your project is a good fit for our team…», which was a polite way of saying thanks for taking the time out of your work day to meet with us, show us around, and then let us decide we are not interested in your project.
I pointed out a small area (a few dime sized spots) on our ceiling (simple white paint) that needed to be touched up, i was told that they would recommend painting our entire ceiling some 1000+ square feet. I said that was ridiculous. I would be happy with a simple touch-​up and I understand it may not match 100% with rest of the ceiling, but i was okay with that risk for something the size of a few dimes (plus or minus).
«I understand that you are ok with touch-​ups, however, we must stick to our standard of painting corner to corner on every surface we touch. This would include the banister, walls that we would patch, etc…»
Bottom line, if you are going to use ProTect, expect to have to paint more than you may need. If they tell you otherwise, it could be that i just had someone who didn’t want my business. But if that is the case, don’t waste my time scheduling an estimate call.
Note: several other painting companies provided estimates and had NO ISSUE with the touch-​up… in fact, they all recommended touch-​up and not full re-​paint. I think this was Pro-Tect’s way to possibly justify charging much more for more work than was really needed.
I hope my experience saves others from being taken advantage by ProTect.

Friendly, professional, courteous organization. The Dan’s were great to work with.

This company is the best. Ellie, Karlos, and Tony were remarkable and so helpful. All of the painters on the job were friendly, polite and did exceptional work. I am so glad I found them. Highly recommend them if you want first class painting!

Great follow up and patience from the pricer, and wonderful job with a great crew. They are careful, conscientious, and nice.

The ProTect team was great… respectful of our property, punctual and high quality. I got an email every day from the supervisor updating me on their progress and welcoming feedback. Once they were finished, the cleaned the area and made sure that all of our concerns were addressed.

We had the pleasure of working with ProTect’s South Austin crew. Dan, Dan, Karlos, and their painting team may be the most competent and professional contractors I have ever had in my home. They were detail-​oriented, extremely conscientious, and did a wonderful whole house paint job for a very reasonable price. They constantly checked their work, and any errors were caught early and handled professionally. I wish I could hire them for work besides painting. Definitely recommend them!

I worked with Ellie a few months back on a quote to stain our deck and pergola. When I called 3 months later to pull the trigger, she immediately remembered our conversation and got me scheduled for the following week. Their team was fantastic and did an excellent job staining our Tigerwood deck. I highly recommend them for any paint work, top notch stuff with these folks. I’ll update with pictures this week.

This was our second great experience working with Protect. This time it was a complete exterior job. I was so impressed with their prep work and the end result is just beautiful! They matched the main color beautifully and the trim is a perfect match to my new gutters! They even caulked around my windows for me and power washed my sidewalk and drive! The crew was friendly and everyday they cleaned up before leaving which was important to me after a roofing crew nearly destroyed my yard the month before! Thanks Dan, Kasey, and crew!

Well, the guy came out and took a bunch of measurements and notes. Said he was 4 weeks out at the earliest, I said no problem we aren’t in a rush.
Never called me back with a quote. I suspect my $ 2000 budget was too small fry for them.
Edit: They did reach out and offer apologies after seeing this review, so I’ll up it to 3 stars from 1. I will add that the person who initially came out for measurements and the person who contacted my about the review were both very friendly and professional.

I am extremely happy with the service received from Dan, Kasey, and the team at ProTect Painters. We initially planned to have the exterior of our house re-​stained by another company, but felt the need to get a second quote. There was no question that we would pursue Protect Painters after they gave us a significantly lower quote and seeing what great reviews they have on Unilocal.
As happy as we were with the service, we were expecting a deeper coat. After waiting a few days, we reached out to the guys to see if we could get another coat. They came back out and quickly applied it and it now looks exactly as we envisioned it would look. I highly recommend them!

Great price for a tough job that a layman could not do. We had a tight time frame to get the job done. They came in quick, did a consultation, got the crew in a few days later, completed the job quickly, did a great job.

They did an awesome job. I really appreciate their attention to detail. Dan O was great to work with and helped me find ways to cut costs. I highly recommend them!

UPDATE: My previous post was three stars and intended for the Round Rock franchise. I have zero experience with these Austin painters and didn’t want to rate them lower for my mistake.
I scheduled an estimate online to paint my kitchen and bathrooms and Mike called me an hour before his arrival time to tell me he won’t take jobs that pay less than $ 1000.
First, if that’s the policy it should be posted somewhere. Second, I planned my day around the appointment and would’ve appreciated more advance notice. He did put me in touch with other painters that would be willing to take my «small job» though, so in the end it worked out fine.

I’ll have to agree with many other Unilocalers when it comes to these guys. When my husband and I decided to paint our new house we had Protech and another company come out to give us estimates. Philip took actual measurements (compared to the other company who just eyeballed everything), recommended a good quality paint that was also affordable, and ended up presenting an estimate that was almost half of the competitor’s. Philip came out two more times to review paperwork and discuss colors with his team. His team managed to paint two large living spaces, the kitchen, office, master bedroom, guest room, and guest bath in about a day and a half. The lines were clean and it looked in credibly professional. They did a walk through before leaving to make sure everything was to our satisfaction (which it was) and then left. They cleaned up so well you could hardly tell anyone was ever there (apart from the fantastic paint job). When we remodel our master bath we will definitely use them again. Extremely happy with the entire experience.

As an Interior Designer I have a plethora of experience working with painters. I have worked with Protect on a professional level doing paint color consultations.
I recently had the pleasure of working with Protect as one of their clients. We had an extensive amount of Interior painting done while occupying our house; all trim, doors, walls, and ceilings. I was impressed by ProTect on every aspect of the job. Starting and ending on time each day. A project manager devoted to my job daily stopping by and communicating with his paint team and me. Careful prep and clean up daily, and completing the job in a timely manner. 4 ½ days for a whole interior including trim, doors, and ceilings, impressive! Most of all, it looks fantastic!!! They also guarantee their work for 2 years if touch up is needed!
What can I say, you get what you pay for and ProTect is worth every penny!
Karen/​Ice Interior Design

I’ve waited two weeks before writing this review because I wanted to sit and think about how to review the company because I really like Philip Renka a lot. He is a super nice person.
My experience was over and above awesome until the very last moment, which is not allowing me to give it 5 stars.
You decide for yourself if hiring a paint company for thousands of dollars to paint and in the end, after they are gone, you are holding a paint brush. Is that okay with you? You decide. There was a whole lot of positives, but the end result ruined my review, unfortunately.
FYI we had the entire house trim painted (windows, moldings, doors, trim, etc…) and the walls except bedrooms. I found this company based on Unilocal reviews.
If you hire them, at the very minimum, make certain you do not PAY until you are 100% satisfied and whatever you do, do not agree to leave something for a week later.
When I signed the contract with ProTect, I had a door that was on order from Home Depot and it needed to be included in the painting of the trim. I was okay with waiting unit the door came in to begin the job. Philip is a nice guy which prompted me to want to help him out. He wanted to fit our job into a slot on his schedule. I agreed to have them paint the home and come back to finish the remaining door that we ordered once it was here.
They returned the following week to paint the door and all was well until the paint dried, that night, after they left. At that point, I sent an email to Philip to say it looked like a different paint was used — it looked like a different color. It also FELT like different paint when I ran my hand over it. Super dry and course, not shiny and slick like the other doors.
His response was this:
Hi Tasha,
I talked to Albert just now about the door. He put two coats of the same white oil paint on the door so the only difference would be that the rest of your doors were already factory painted with a white enamel when we put our coats on versus painting the new door which only had primer on it and no sheen to start with. The new door doesn’t already have the depth of white base or sheen that the other doors started with so it would possibly look different as a result.
Thanks,
Philip
Basically, my problem to figure out. Also, I was never warned this might occur. It would have been nice to have been prepared. Also, no offer to try to make us satisfied or help us out. It baffles me since his customer service up to this point was perfect.
I have to wonder, if we saw this door’s mismatched color in the final walk through, would he have left it this way? I really don’t think he would have. Who wants a door in a major walkway to be a different color than the trim surrounding it? Isn’t this WHY you paint to begin with.
So, in the end, I will fix it somehow with my own paintbrush… It’s up to you to decide if this is satisfactory after paying thousands $$ of dollars to a company for a paint job that should have been turn key.
PS The positives were many, don’t get me wrong and he was really easy to deal with.

Mike and his team did a great job on my house. They painted the exterior and the deck. Mike was very nice and professional. Michael followed through on all requests and kept me up-​to-​date on progress.
The weather delayed some of the work. However, Mike always kept me up to date on when the project would start to finish.
I recommend Mike and ProTech painting. Overall very satisfactory.

I found these guys on Unilocal,saw they had awesome reviews, and decided to get an estimate.
The price seemed fair, they seemed professional, and I can tell they have systems in place for making sure the customer is put first (as a small business owner myself, I’m considering adopting some of what they do).
Charles was the actual painter, a really nice guy. We talked a bit about Motley Crew and then he got to work and finished (an excellent job) in 1 day.
Overall, I’m very happy. They seem very thorough and trustable.