Polar Express – Appliance Repair

Top notch repair service company. The technician was very detailed in his examination of my dishwasher. A solution was found to my problem. Disha

My Liebherr warranty rep referred me to this company. Icemaker still under warranty was broken, he came out and agreed with me that it was broken but had to follow the troubleshooting instructions from the Liebherr rep over the telephone. The Liebherr rep instructed him to «try» a few things, which did take an extra two visits but I cannot fault the repairman for that. When the recommendations from the Liebherr folks did not fix the issue, a part was ordered, took another week, and then he came and replaced the part. The icemaker works now ! He correctly diagnosed the issue on the first visit!

DO NOT let your warranty company refer you to this company. My dishwasher was not working, so Frigidaire referred me to Polar Express. PE tried to troubleshoot my problem over the phone and was determined that the drain pump was the issue. He came over with a drain pump, replaced it and my dishwasher still did not drain and became 20x louder than it was before. The technician will now not pick up my phone calls or come back to fix the dishwasher. Bad service, hard to communicate due to language barrier and does not know how to fix a dishwasher.
There was also glass broken in my drain. The technician took the glass out and put it down my sink, so now my garbage disposal does not work either.
Thanks for NOTHING, POLAR EXPRESS _​BAD BAD DO NOT USE!

American Home Shield sent this company to my house to fix my washing machine. Besides NOT repairing the machine properly, I now have error codes flashing and my machine is unusable. I will need to call in another service request and will need to take another day off from work. PS — the technician left a mess for me to clean up and I had to push my washer/​dryer back into place myself.