PetSmart

A solid place for all your pet goods! My wife and I have been coming here for the last two years. It’s conveniently located for us and they always have what we need. The staff is consistently friendly and helpful. It’s also really cool that they partner up with local animal shelters for adoption events, specifically Austin Pets Alive.

In case I haven’t made myself clear, Petsmart’s decision to allow open carry in their Texas stores has made my decision to take my business elsewhere. I do not want my cats to become orphans because of gun violence. Post the sign! #no2opencarry

This review is primarily for the Grooming Salon.
Brea has taken such good care of our poodle’s grooming needs that we drive an extra few minutes every four weeks just to get to this Petsmart. She has provided excellent customer service and each time our family visits, we are grateful for her kindness.
Online booking is also super easy and convenient.
Our poodle’s hair can get matted and being a young dog he is a bit wiggly. We are proud to trust Brea and Petsmart to be the best.
Our poodle has had about 8 – 9 grooms there. We will be loyal to this Petsmart forever. Thank you Brea for making our poodle beautiful!

Lucky (a short-​haired Chihuahua) went in for grooming this afternoon. His groomer was Ellen and she did such a lovely job! Lucky was shaking all over when we went in. After some cuddles and visiting with Ellen, he settled down and began enjoying the attention. I left and went out to dinner. When I came back (after receiving a text that he was ready), Lucky came out practically dancing and prancing with joy! Ellen took extra special care of him and he was so happy! Even got his teeth brushed!

I went in last week in the evening to find a cone of shame for my dog and I’ve never been into a Pet store in all my years with the great of service. From the gal who greeted me at the register to the woman who came to help me find the right size color. Great staff and very helpful.

Review for the grooming salon. Now typically… the last 5 or so years we have used this location for grooming, things have been pretty decent. The occasional nicked quick or something on our black lab, but overall pretty decent. It’s not fancy, but it gets the job done. Today, however, was probably the worst customer service experience back with the groomers, and I was dismissed to leave.
I was, granted, 15 min late for my 4:00 PM appt (sorry Austin traffic), but when I came in, waited another 5 minutes for someone to come to the counter to talk with me. Raven approached the counter, looked at the computer and said «yeah, your appointment was at 4:00, we’ve cancelled you.» Obviously my appointment had not been replaced, and the folks were still there, and for a service that typically takes them 3 hours, they could well take my pup. I was being asked to reschedule for another day, which is completely unacceptable at this point, and when I asked if they really wanted a long time customer who had paid their grooming department hundreds of dollars to leave and never come back, he said «that’s fine.»
I was pretty amazed at this level of service… or dismissal, rather, and managed to find a manager on my way out. She was also pretty shocked and said she would take care of it, but by that point, I was pretty angry.

This location is the most organized out of any that I have been to. They always have fully stocked shelves, great pet perks deals going on and the lines move quickly with usually just one cashier working. There is plenty of parking and since it’s at Mueller you can cross multiple shopping trips off if you need to stop somewhere else too!
The staff is knowledgeable and have been able to answer all my questions. They also have a nice selection of doggy cold weather clothing because who doesn’t love to dress their dog up?

This review is based on customer service and the pet grass they sell.
This store either has brown and dying pet grass for sell, or none at all. I moved to Austin in January and in the 8 months I’ve lived here, this store has had the pet grass available twice. I generally buy this for my pets weekly.
In additional, the customer service is bad at this location. The store is understaffed and the employees don’t greet customers.
I will be looking for a local pet store instead.

NOTE: This rating has absolutely nothing to do with the overall functionality of the store the staff in front, this review is SOLELY about a couple of groomers and the grooming department.
Steer clear of: Rebecca & Allyson!
My fur baby experienced Rebecca because my groomer was unable to see us. I was assured since Rebecca was the manager/​supervisor, she would be in good care. NOT! When I picked up my dog she was shaking and trembling fiercely. I figured she was shaking and shivering so much because she was happy to see me. Well needless to say after a couple hours I realized it was NOT due to her being happy to see me. In fact, a day later she was still shivering and shaking. (not as intensely but none the less still doing it) I called the store to report my concerns and was told they would review the video tape. Got a call back from a male in charge stating he saw nothing out of the norm with what was done to my doggie. He offered me a discount, he offered me nothing of comfort to assure me my fears were not valid but a discount.
Today, Tuesday, 6/​9, I encountered Alyssa who has the patience of a crack head and meth head all rolled into one. I made an attempt to bring up my concerns with someone who identified themselves as a manager and she was quick to offer up yet again, a discount. My overall justification in wanting to speak to someone in charge was to let them know there was a VERY impatient person in their grooming area (which is what I told her) and if she was impatient with me, a human who could voice her concerns, I didn’t even want to think about what she would do to a dog she became impatient with. (which I also told her)
I left the store frustrated, angry and in tears!
Frustrated because instead of telling me she would address my concerns with the staff member in question, she offered me a damn discount.
Angry that someone like Alyssa is back there with animals who can’t voice their concerns.
In tears because I hate to even think about what she must be doing to animals when no one in watching.

The salon is great. We get the cut, shampoo, and nail file. The staff is sweet to our baby even though she can be pretty ornery.

Every time I take my dog to any pet smart grooming including this one I always end up getting a call asking me to come pick up my dog bcuz they can’t groom her. I always warn them that my dog has very bad anxiety & freaks out a bit & while the ladies there seam to b very nice I just don’t think they r experienced enough to deal with every type of dog. Needless to say I have just given up and take my dog to a local place where they always do a good job and I never hear complaints about my dog. Like all pet smart has to offer just don’t think their groomers r the best. If u want a more personable dog experience for ur dog I would try a local place, they seam to be more caring and loving of ur fur baby!

Excellent location. Very clean store and friendly, knowledgeable staff. The manager saw me carrying a heavy bag of dog food and offered to carry it to the front for me. Great experience.

It’s a pet smart. Not a whole lot to add. Was clean and organized. Good location. Not a whole lot on sale. I only go here when the mutt needs food. Got some food and treats. Employees were apathetic and nothing really stood out. Got what I needed and was on my way.

Normally I wouldn’t write a review for a big box store but at the petsmart at mueller they’ve exceeding my expectations! I come here for the grooming and have not been disappointed.
I have a twenty pound terrier that’s a silky mix. So he has long haired that needs to be regularly groomed. I have been to other local groomers in Austin and they charged me anywhere from $ 60-​$ 80 for my dog. I love my dog and don’t want to take him somewhere I don’t trust but also don’t want to spend a million dollars on his haircut, or more than my haircut.
I read positive Unilocal reviews about petsmart and mueller was the closest to me. I came here expecting to pay $ 60-​$ 66, and was charged $ 40. The groomers come out and talk to you individually about what you want and I have not been disappointed. They have a lot of times available which also made it more convenient than local groomers.
I feel bad taking my dog to a box store and not a local place especially after Austin is all about local places. But hey they’re half the price for haircuts as local groomers and do just as good of a job if not even better and keep a clean and welcoming and safe environment for my dog. So he’s been there four tikes now and he won’t go anywhere else! If you want somewhere that’s affordable, safe, and convenient for your dog look no further than petsmart.

Manager Sarah was a huge help. I bought a fish tank and had problems with the lights. I called the corporate number to deal with the issue because it was over 60 days and I couldn’t find my receit. They called the store and she called me back to say I could bring it in for replacement or exchange without an issues. It was great costumer service!

It’s hard to not be a fan, but I am particular with my pets and PetsMart is all that they need.
There are a few things I come here for. okay. maybe more. I have to manage cats, a dog, a hamster, and whatever else that they may require.
I always appreciate the selection of healthy foods, treats, and supplies. The staff has ALWAYS been helpful with grooming or simply reaching something on a shelf.
I do not buy everything we need for our animals here, but there are some specialty items that they always have in stock (Feline Pine & Natural Dog Foods) that other stores do not carry.
It’s a pet friendly place that we always enjoy bringing the animals to.

My almost 6-​year-​old black lab mix had never been groomed until last week. He just gets so hot during the summer and sheds like it’s his job. So, I made an appointment and brought him to this Petsmart. He spent 4 hours getting the works done — furminator shampoo and condition, shaved belly, brushed for an hour, a blow dry, nails trimmed, teeth brushed, ears cleaned. He essentially received a Brazilian blowout — I was quite jealous.
The staff seemed genuinely attentive and caring and they were very honest when I picked him up about what he seemed to like and what he didn’t enjoy (teeth brushing). $ 65 later and my pup barely sheds anymore and has seemed happier since his grooming. I will definitely keep this up every 2 months. Thanks for being awesome, Petsmart!

My 10yr old schnauzer has never looked so good. Christina takes such good care of Gertie. The grooming area is clean, well staffed, and all of the groomers seem to genuinely care for the pets they work with. Love the «Report Card» she gets. Reminds me to keep up with her health and well-​being.

Usually PetSmart isn’t the first place you go to get your dog groomed. However, we live near here and he needed his nails done SO bad. We went in a couple of weeks ago and asked the groomer on duty what the best type of clippers would be for our pug. She was so nice and so helpful that I knew I would be coming to get them done by her. I called and Alyssa answered and I was so thankful because she was who I wanted to talk to! When we got there, she was so nice to our pug. He is SO squirmy and generally a pill when it comes to doing his paws. She was awesome and so nice and helpful. She even recommended a nail schedule so they don’t get bad again. I’ll be going back to her every time. Thanks so much Alyssa!
This store is so nice and the employees are helpful. Can’t ask for more:)

Super unimpressed with the staff here.
We asked a girl for help and had to wait because she decided to help others before us. Went up to the front to ask another girl about getting my cats prescription meds. I wanted to buy a full case– I don’t like having to run to get more constantly– and she snootily told me that «you know you don’t get a discount when you buy a case». Uh, thanks, don’t recall asking for one.
Annoying.