Pearle Vision

The people at Pearl are friendly but the service has flaws. I wanted street glasses, TV glasses and computer glasses. I already owned the frames that were purchased at Pearl. They installed the street glasses in the wrong frames. The left lens was at infinity and the right lens was set for 22 inches. The bifocal line was set too high above the horizon when looking straight ahead. Upon the next visit, all glasses were still out of focus. I took all my frames home with me and the left lens to my present street glasses is missing. A rating here is difficult because I don’t know if the prescription was correct. Between Pearl Vision and the optometrist next door I lost money before realizing they could not produce what I needed. I’m now wearing my glasses from years ago while I find the money to start over with someone else.

Not sure what all the bad reviews are about… Salesperson Matt helped me over the phone, verified my RX for contacts, called my insurance to see what I was eligible for, then called me three days later when my contacts came in. Good service in my book.

The tall young guy was in the middle of working a deal with me for a buy one get one free. As I got up for a quick sec to swap out some brown ray bans for a pair of black ones I lost him. He was engaged with another group of four that had just walked in. I waited 10 – 12 min as he entertained them and ran numbers for them. Never once did he acknowledge me. The manager was on the phone dealing with other things. I just left. Got a better deal at vision works. Second such instance in matter of 6 months. Don’t waste your time, seriously. Garbage franchise over there on Brodie.

The doc next door was fantastic, but when she recommended I try Pearle for a contact I couldn’t wait to be shipped, I had a less than ideal experience. Kid at the desk seemed annoyed that I should even be there, then rolled his eyes at my request. «We don’t carry contacts for astigmatism, and nobody else in town will either, because, ya know, how many other people out there need that?» Really? Because it’s so common that most glasses are made for it and every contact mfg makes them.

Buy your glasses from «EYEGIRL» Valerie at Pearle. She is the best and her team will totally take care of you. Buy with confidence. Great people, great products, great prices!
Kyle

I hadn’t replaced my eyeglasses in over 10 years. I mostly wear contacts so i just don’t use them that much. I recently got bi focal contacts which pretty much changed my life and decided it was time to get bi focal glasses. The guy who helped me was great. I wish I could remember his name. He really got me every deal and promotion they had going on. He even went so far to ask what I paid for contracts which I order on line from a discount place. Turns out he could get me a better price. Wasn’t pushy just said he was gonna make me a customer for life and he pretty much did. Why 4 stars? For a good week or so I kept getting missed calls on my cell phone, a couple times a day. It was from a number I didn’t recognized, so I did what a lot of you do, I didn’t answer. Finally the calls kept coming in so i answered. It was Pearl’s customer service wanting to interview me on how my service was. I had only given them my cell phone number so they could call me and let me know when my glasses where ready not for corporate to start harassing me to see how my service was. I would take this review down another store star but the guy who worked their was spot on. Perhaps corporate should fly him out to train them on being less annoying.

Picked out glasses, but I felt kind of rushed. She seemed more interested in my company’s insurance plan than my glasses being a good fit.

Don’t. Just don’t.
After having a very expensive pair of progressive lens glasses remade 3 times in the first 30 days, I just gave up. The guaranty is that they will remake the glasses if you’re not satisfied. Of course, that doesn’t mean they’ll be any closer to your prescription on the second, third, or nineteenth time.
In fairness, the issue was not solely a prescription problem. The frames I selected did not have adequate depth to accomodate a progressive lens. I did not know this until I took the pair to an opthamologist when I had my latest eye exam. She took one look and asked, «They actually sold you these frames? They let you buy them with your prescription»?
Hmm. Yes. Yes, they did. Prada frames. Lots and lots of $$$. What were they thinking?
My new glasses come from Costco. They work.