Parmer Dental Care

Alright, Alright, Alright. Wished I had a few moments to talked to Dr. Tay, but it was gucci.

I’ve been to Castle Dental a few times before for a root canal and a tooth extraction. Each time was meh. I’ve had a few different orthodontists while I was there and I didn’t really care too much for the last one. The last few times I was there, the staff appeared to be engaged in gossip and were not very welcoming to the patients. Furthermore, Dr. Huang may be good at what he is doing, but when it comes to people skills and putting people at ease, I think there’s room for improvement.
In any event, I called to schedule an emergency appointment because of pains that I was experiencing in my gums. I don’t remember who I spoke to, but the receptionist appeared to be burdened by me speaking to her. Instead of addressing my issue, she «assumed» that I was calling to get a bridge or an implant. I felt like she heard me, but wasn’t listening to why I was calling. Furthermore, she gave me a hard time on phone about trying to schedule me the next day and given that this was an emergency, she did not see the need to help out and pawned me off to the Castle Dental off Anderson Ln or something.
So… I remembered that there was a place in Tech Ridge called Parmer Dental Care (right next to Chik-​fil-​A) that a friend of mine told me about. I read the Unilocal Reviews as well and decided to give them a call. From the moment the lady answered the phone, she put me at ease (as I was still upset from my previous call to Castle) and she pulled some strings to make sure I was seen as soon as possible because of the pain I was in. She even emailed me the paperwork that I needed to bring in for my appointment, which was convenient on both counts. When I arrived, the entire staff was warm and friendly and ensured that I was going to be taken care of. I have to tell you, Dr. Justin Israelson (who doesn’t mind to be called Justin) was just as warm and welcoming. He showed genuine care and concern and was straight up about what needed to be done. As it turns out, I had a pretty bad cavity and he made time right then and there to ensure that it got taken care of right away. As I left, everyone had a smile on their face and wished me a good weekend. I too, left with a smile on my face, even though it was kind of sore! LOL
My suggestion is to skip the mediocre service at Castle Dental and make your way over to Parmer Dental Care!!! Because of the receptionist and of course the mediocre service at Castle Dental, I will now be going to Dr. Israelson at Parmer Dental Care!

I am somewhat suspicious of this place. I take care of my teeth brushing twice daily and flossing etc. My last checkup was 5 – 6 months ago out of state and I was told I had great dental health. I showed up here for a routine cleaning and exam and the dental assistant remarked on how good my gum line and teeth looked during the cleaning.
After the cleaning a very young dentist came in, looked at my X-​rays and claimed I had 5 – 7 cavities. I was shocked at first but immediately became suspicious when he showed me X-​rays and said certain areas were cavities. I grew up with a surgeon, my father in law is an orthopedic surgeon, and I have several years of experience working in doctors offices, and I couldn’t see anything abnormal on the X-​rays. He talked about how there were appointments available in the next couple of days to drill out and rebuild my teeth… Anyway not to get on a rant I politely thanked them an bolted for the door while my teeth were still intact.
Immediately I called my old dentist and they explained that many new doctors are using a certain type of electronic wand instrument and computer software to identify cavities instead of doing it the old fashion way and it creates a lot of false positives which inexperienced dentists use as an excuse to start drilling away.
My old dentist then told me that they would be glad to give me a free exam to double check me and make sure I’m healthy. Anyway going back to more experienced dental care physicians.
Caveat Emptor!
(PS at least the office staff was nice, so they get an extra star)

By far the best dentist I’ve ever been to! The staff is very friendly and understanding, the work is quick & efficient. The dentist Christopher is awesome & the lady at the front desk is a sweetheart. I’ll be doing all of my work there while I’m in Austin. Definitely worth the drive to find a dentist you’re comfortable with!

Terrible billing experience! My first mistake was to let my son take my Visa card in Nov of 2013. Our insurance covers 100% cleanings, but «just in case.» They charged my Visa $ 324. No prob, they said!
Getting a refund was miserable! By January of 2014, insurance wrote Dr. Israelson’s office with an exact overpayment amount. Dr. Israelson’s office wrote a check but shorted me. In March, insurance sent a 2^nd request which was ignored by Dr. Israelson’s office. Sept. 2014 (almost a year later) dentist says I OWE THEM MONEY after they have refunded more than $ 250 to me. Insurance says Dr. Israelson is no longer a preferred provider. Called office to clear things up but got another bill in October. I’m considering small claims court.

After a few appts I am still very happy and impressed with the staff at Parmer. I had some fillings done with the new dentist and a cleaning with the hygienist, Amy. They all make you feel comfortable. Again, Chelsea was very helpful with insurance matters.

Amazing dentist! If you want great customer service and an amazing Dentist (Dr. Israelson) and spectacular teeth, this is the place to go! The staff is so welcoming and the experience is always great! I had a root canal done and Dr. Israelson was so attentive to my needs the entire time and overall followed up to make sure I was doing okay. The staff make you feel comfortable and happy about your time there. Super glade I finally found a dentist that works for me! Finally!

WOW!!! I have been looking for a local family dentist for the last four years that I have been in Austin. My wife said that when she made the appointment that it was the nicest receptionist that she talked to.
The staff was very professional and prompt and really made me feel completely at ease.
Dr. Israelson (Or Justin as he told me to feel free to call him) was AWESOME! I have never had a dentist appointment that was so thorough. I felt incredibly comfortable and at ease.
I had several cavities that he filled right on the spot and even caught a big one that was very hard to see and saved me needing a root canal. He didn’t charge me for the little tiny ones that he just «zipped up».
I would recommend Parmer Dental to anyone who wants a highly skilled, trustworthy, helpful, and friendly dentist office in AusTX. If you want mediocrity, let me know and I can point you to a big dentist chain.

I LOVE Parmer Dental Care! Dr. Israelsen Is the best, and none of his staff freak me out. I typically wait years between my dental appointments because I have nightmarish memories from the dentist of my youth, but I feel totally comfortable here!

I LOVE THIS DENTAL OFFICE! That’s a huge deal from me. Lol. I don’t love anything that occurs in offices of dental professionals. I mean I want beautiful teeth but they’re creepy… WRONG. Humans, yes real life, compassionate humans work in this office. They understand, they’re not judgemental, they’re actually like dental super hero’s!
I had a tooth extracted prior to going to the Bahamas for my birthday. Literally 3 days before. Dr. Israelson offered many ways for me to be comfortable, have a point if contact, and emergency help.
I’ve gotten cleanings done here, I’ve saved $ 500 on a root canal that only needed a filling and just completely over come my fear of dentists. Thank you thank you Parmer Dental Care!

It had been WAY too long since I’d been to the dentist but finally decided to buck up and make an appointment. Everyone here was just so nice and friendly. No one make me feel bad for going so long without seeing a dentist, or that I had quite a few «issues» to address. I deal with general anxiety and wrote that on my intake form. They all wanted to make sure I was ok at all times and Dr. Israelson, who is so nice and so non-​pressuring, told me they could do anything I needed to make me comfortable — he even turned down the AC temp when I said I was a little warm! I absolutely recommend Parmer Dental to anyone.
Also, they do all ages of family dental care. I asked about my 2 ½ year old daughter — when I should start bringing her, and both the hygienist and doctor told me anytime I feel comfortable and think she’s ready is fine. They do a «happy dentist» visit first where they just count teeth, use a brush for cleaning, etc. They just made me feel so comfortable with bringing her in. I’ll be making that appointment soon!

I am relatively new to Austin and needed to find a new dentist in town, and a friend directed me towards Parmer Dental Care. I was skeptical at first because it’s so new and has little online presence, not even its own website. But my worries were soon relieved when I received excellent care at my check-​up/​cleaning. Dr. Israelsen and his staff really did offer a lot of different services that I hadn’t had other dentists offer, yet weren’t the least bit pushy. The number of x-​rays at the beginning seemed excessive, but they sure did have a lot of different angles to choose from when reviewing my mouth.

This place is the BEST!!! I really dislike going to the dentist but everyone from the fonrt desk staff to the dental hygenist to the dentist were so personable and professional! They explained everything to me and offered additional services that would help me but were never pushy or tried scaring me into getting them. They also offer free teeth whitening as long as you make regular appointments! I’ve referred quite a few colleagues here and everyone’s experience is the same…“JUST GREAT!!!” If you are looking for a new dentist in the Austin area, Parmer Dental Care is it!!!