Northland at the Arboretum

This apartment complex reminds me of that old dude with the long beard on «The Simpsons.» On one episode he was the sub for Lisa’s class. He was holding this big paddle and was like, «Talking out of turn… That’s a paddlin’. Looking out the window… That’s a paddlin’…Staring at my sandals… That’s a paddlin’!»
It’s like if you do anything or NOTHING in this apartment complex, that’s a paddlin’!
Their newest thing is threatening to tow your car. If your car registration expires in a month, they’ll tow you. If your tire goes flat in the night and you haven’t noticed it yet, they’ll tow you. If you BREATHE wrong, they’ll tow you.
Today I saw this car which had a huge note on the dashboard saying something like, «Hey, we’re out of town now so please let us know if there’s any problem with this car.»
Guess what?
THAT’S A PADDLIN’!!!
Yep, they threatened to tow that car too.
Also if you don’t pick up your mail within three days they will return it to the post office, so those poor people are gonna have a lot of headaches when they get back in town.
Also they will FINE you if you have something nice like wind chimes on your balcony. Meanwhile, the exterior paint on most of the buildings in the apartment complex is patchy as hell and the appliances and fixtures inside the apartments are cheap and falling apart.
So if you want to pay $ 15,000 a year in rent, water and pest control, be forced to get renter’s insurance, and get regular PADDLINS, move to this apartment complex.
(Honestly, it’s like they’ve never heard of the concept of kindness.)

Been living here for about five months now and have no serious complaints about the community. The area is safe, right next to multiple highways, and is far enough off the beaten path to be able to avoid most of the chaos downtown. After living in south austin for the last 4 years, moving to Northland was one of the best choices I have made. The units are fairly priced and while they do require some maintenance, the staff at both the front desk and behind the scene have been more than helpful. For example, when we first moved in, our apartment reeked of cigarette smoke. They brought a machine up that day and got it removed extremely quickly. Only downside is the gym is super small and slightly out of date, but that’s really not major. Parking is open for guests and residents alike which is really nice to not have to worry about guests cars being towed.

The worst apartment to live at in Austin Tx not only will the staff lie and say whatever they have to for you to sign a lease but the neighbors are the worst people just plain rude and they have people who even live in their storage and maintenance people will steal from you, do not move here or you will be miserable living there the price is affordable but your paying for what ur getting old appliances that have to brake at least 3 times before replacing old refrigerators that leak and Shelfs are old blinds that’s are old I really can keep going this place will deceive you don’t be fooled!!!

land at the Arboretum is a wonderful place to call home!
The units are roomy and the complex is well situated (lots of shopping, restaurants, bars and close to the freeway). Lots of bus stops (one across the road).
The area is quiet and the grounds well maintained. The best part is the staff: Maintenance requests are handled promptly (mine– always next day), the office staff is superb: they are professional, courteous and will make sure any concerns are handled right away.
The office lounge area was recently redesigned and the complimentary coffee and tea is always a welcome treat.
I’ve lived here for two years and I truly love it!
If you’re looking for a comfortable and convenient place with good service — I highly recommend you visit and check it our for yourself.

Northland is a terrible apartment company they stole my deposit after I cleaned the crap out of my apt… They have not told me why. When I called them to see what’s up the property was sold. I then went to this northland property and they gave me the main number called a dozen times and they won’t call me back.
Northland if you want these to go away give me my deposit back or tell me why you refused it. If not I will write up all your apartments in Austin!

I’ll start with the bad– the guest gate box! It’s in the main driveway, so if they see a resident pulling in, they’ll zoom to the gate, and almost hit you. Not the complexes issue, just poor planning!
The good– the units for the price are awesome!
The location is amazing!
Office staff is super friendly.
Gates have ALWAYS worked.
The pool is clean, and hot tub, hot!
The dog park is super cute!
Parking is never an issue!
I would still live here if I didn’t have to relocate for my job!

Lived here for my entire 4 years in Austin (working, not in school) and highly recommend! If you’re looking for brand new, don’t bother. If you’re looking for well situated, quiet, pet friendly, neighborly, great layout with spacious closets and garages to store a car or more junk (rent separate), this is the place. It’s an older property (formerly Jefferson at the Arboretum), very well treed, filled with deer in the morning, most of the buildings have only 8 units per and the walls between aren’t paper thin. For solo women, it’s VERY safe — I’ve never had a problem or concern for my safety behind the access gates or in the surrounding neighborhood. Biking, running, walking early morning hasn’t been an issue at all. Oh, and the surrounding neighborhoods are beautiful.
Management is a pleasure to work with, maintenance responds promptly and they’re all friendly. My ONLY complaint was that my apartment has a hard west exposure with no trees so it got ridiculously hot in the summer — but, maintenance installed (at my request) solar screens and it made a world of difference. Each year, I heavily researched the Austin rental market because it’s just getting so expensive here. While there was an increase in rent each year, the increase was slightly lower than market average and the rent was better than competitive, yet they responded favorably to my requests to negotiate the increase down further (maybe being a good resident who takes care of their apartment helps?) — so I stayed and I have loved it. I am moving because I’ve been promoted with my company and am relocating out of Austin (ironically coincided with my lease renewal for which I’d done my market research again). If I wasn’t relocating, I’d be signing my 5^th year here. I’ll miss my neighbors/​friends and my dog will miss her doggy and human friends.
Thanks to the management and maintenance group for making my living experience in Austin so terrific!

I have no complaints about this place. It isn’t the brand spankin newest apartment complex ever built, but what I like about slightly older apartments is that you get lots more storage space. We had big walk in closets in the bedrooms and two other closets in the apartment — more than we’ve had in terms of storage at any other apartment we’ve lived at. Very pet friendly: we had two dogs and there is no pet rent at this place! Management is always friendly and helpful. Pool area was really nice with trees, seating, and a big grill. There were people hanging out pretty often at the pool, but it always seemed like families and chill younger people; no rowdy groups or loud people. The location of this apartment is also fantastic: close to Target, multiple grocery stores, great restaurants, not far from The Domain, or everything else you’d ever need. I commuted to UT everyday and the drive wasn’t bad (usually 15 – 20 min if I drove myself, 20 – 30 min on the 982 or 983 Cap Metro bus), but it’s far enough away that you don’t feel like you’re living around a bunch of 18 year olds. Our rent was also definitely competitive with area apartments, and significantly cheaper from living in south Austin. Only reason we moved out was that we bought a house.

I think it’s hard to complain about this place because of the price. It’s well located behind a Rudy’s (yum) and close to the freeways. I found it extremely convenient to get to the freeway and most places I needed to go.
Their garages are a little on the small side, but I like the fact that you can have more than one (of course to rent …) because it’s nice to have and keep your stuff in the garage so you don’t have to pile up your apartment with all the junk that doesn’t belong inside.
The only complaint maybe is that there are way, too, many, speed bumps. They’re not nice and smooth ones even if you go over slowly it just feels so jarring on your car!

My husband and I have lived here for a year now and are renewing our lease. We have loved living here and will continue living at Northland until we get a house. We have lived in several apartments around Austin and have not lived in a more quiet, homey place.
We wonder if the apartments are built to condo specs because we are on the first floor and have never heard our neighbors. The apartment layout that we have has hardwood floors, and open living concept that lends itself to a more permanent home feel that we love. Our balcony looks out on a grassy, tree area where we often see deer that wonder through. It is so peaceful.
Everyone in the office have been very helpful and professional and whenever we have requested any service request they have taken care of it right away.
I highly recommend living here

I was only able to live here for a year… but it was a good year (if you ignore my roommate situation). The apartments are nice on the inside. Good appliances, full size washer/​dryer hook-​ups, nice floor plans. We lived on the second floor in a 2 bedroom and our bills were never too high if we kept the heating/​cooling at a moderate temp.
Rent was reasonable and I personally never had any issues with receiving packages. The maintanence was very quick to responding to any request I had and was always very friendly whenever I saw them. Always waved and smiled when driving by and we were near enough to converse, they were always very polite and asked how I was.
Office staff was always very friendly. They remembered me when I came in and were very prompt in taking care of whatever I had. Had an issue with my dog barking while I was out that I was unaware of… my neighbors went to management before me but management was extremely understanding and looked for solutions to help me stop her barking so the neighbors would be happy. Fixed it and then a couple weeks later I left the windows open again and she barked again… another polite phone call. No issues. No threats of removal or fines. I never had another issue with my dog nor did I ever have issues with others. There were a few owners that never saw fit to pick up after their pets so that’s annoying but all complexes are like that…
The pool is really nice and we never had issues with it (except the big bbq was broken for about 6 months when we wanted to use it around the 4^th… not sure if they ever fixed it?)
Nice complex, seriously. And every now and again there were deer in the complex. Always nice to see. We only left because of a rent increase and a horrible roommate situation. We hope to move back next year.

I lived at Northland at the Arboretum for 2 years. It seems as though only those with complaints post about apartments, so I thought i’d post something good about where I lived with hopes that someone in my shoes looking for a place will feel a little comforted in their decision. Most apartments have bad ratings, because they have A LOT of tenants, and sometimes people have bad experiences. It does not mean that the apartment complex is a bad place to live. I could nitpick every single place I’ve lived and tell you about dog poop that people didn’t pick up or a bug in my apartment or how the gate was broken one day, but I’m not going to. That happens in almost EVERY apartment complex, to almost EVERY tenant.
Northland at the Arboretum is an excellent place to live. The rent is competitive for the quality and the amenities in the area, and when I look at other apartments’ rickety wooden patios, old carpeting, and outdated appliances, I understand why the rent here is a little more expensive. The construction of this place is awesome. The patios are massive and shaded, the apartment (even with the vaulted ceilings) cools down quickly and the electric bill was never over $ 80. The water bill was cheap ($ 30-​$ 40)I could never hear my neighbors, the place is as peaceful as it could possibly be. The hardwood floors, cabinets, and light fixtures are beautiful.
I never had a problem with the office staff, they were always very pleasant and helpful. Maintenance always responded quickly, you can even put in maintenance requests online and they send you an e-​mail acknowledging your request. The pool was always clean, the resistance pool was always running and the hot tub was always hot. The gym is great too! I loved the gym here. It is very clean, with excellent machines/​weights, and it’s open late/​early. The complex itself is VERY safe. I had no concerns walking to the mailbox/​gym/​pool at night. My neighbors were incredibly friendly and probably some of the best neighbors i’ve ever had.
I’m not going to lie and pretend that in my two years of living here nothing ever went wrong. It did. Things break, —- happens, that’s how the world works. Whatever happened was always handled quickly and professionally, and the office staff would always follow up to make sure that things were going ok.
Overall this place is great. I would reccomend it to anyone who is looking for a place to live.

We moved in about 6 weeks ago and so far I have very few complaints. The service here has been great. The front desk girls are nice and helpful. The guy who has come to fix things is really nice, courteous, and clean. I can’t get over how quiet my neighbors are which is something I am really grateful for. I can hear my neighbors when they come home if I am near my front door. I can also hear dogs bark off and on but none of this bothers me considering I came from a place where you could hear everyone above and below you talking, walking, coughing, everthing… I love the location. Super close to 183, Whole Foods, The Domain, HEB, Target, Sprouts, really any shopping you need is 10mins or less away. The layout of our two bedroom is nice. It’s split and feels spacious. We’re on the top floor so we have vaulted ceilings in the living room too. Closet space is like out of control here. I can’t believe how much storage there is. There are TWO closets in the master including a walk-​in, a walk-​in in the guest room, huge linen closets in the bathrooms, a hall closet, pantry space and shelving in the laundry room, and a massive storage room off the balcony. My only complaints are just the quality of a few things. The countertops are cheap and the black flakes off. The carpet is cheap, but it was steam cleaned before we moved in. They also didn’t do that great of a job painting. The gym is pretty nice but there are two pieces of equipment that have been broken for over a month. Also, they have sanitizing wipes and a dispenser but neither work or are always empty. Again, we’ve only been here a month but a lot of the things others have complained about like mold and package pick-​up haven’t been a problem for us. We got a fantastic deal signing a lease in November. Other buildings were charging much more for a 2 – 1 and we got a 2 – 2 here and I like this place more. If the price is right for you definitely check this place out.

I have edited this review because I feel my past review was a little harsh.
1) I had bed bugs. They came out of an electrical socket in my wall. They may or may not have been there when I moved in. Getting them from the moving van seems unlikely as I moved during the summer and the vans get too hot, thus killing any eggs or bugs they might carry.
2) Office staff is okay. Would give them 2.5÷5. The office did not help at all with my bed bug situation even though it falls upon their reputation.
3) The area is nice, however, deer poop is quite abundant. as well as deer. If you have a dog, make sure to restrain them outside during the hours of 6−8am, and 6−8pm, this is when the deer are everywhere, and run through the complex in herds at times. My dog FREAKS out and has chased them through the woods before into the adjacent Canyon Creek complex (the fence between the two has fallen down, and is conveniently not fixed).
4) Other wildlife: opossums abound. Armadillos. Stray cats also abound, some possibly carrying mange (again, office staff did nothing).
Tip, I know you want faux hardwood flooring, but if you have to have it, don’t live here. You will have to live on the bottom floor and experience all the bugs that enter your home as a consequence. The do pay for exterminators to come four times a year, but they don’t spray the outside perimeter, so the bugs come inside, and THEN they die.
5) Crunchy dead bugs. There was one point at which I was killing at least 2 or 3 earwigs (long, brown, skinny, split-​tail bugs) a day. That problem has ceased, but now when I want to open up my sliding doors to let a breeze in through the screen door, I end up having a few new guests which I have to kill.

Giving my move out notice today! Been counting down the days. I agree with the other reviews– it was great when Jefferson owned the property but since Northland has taken over, I have not been pleased.
Cons (details below)
Parking is awful
Poor building paint job
Weeds.
Poor office hours
Rising rent
Misinformation given by staff
Pros–
Nice pool and gym area… great location
Parking spaces are legally too small (they have admitted this to me), I have to walk from several buildings over, ppl double park bc lines are tight… the management did send a letter that helped with this a little but the problem is naturally back. I got a $ 300 ticket from APD, that apparently patrols and is selective in ticketing. Mgmt would not write a letter for me to take to court despite that they could verbally admit the problem. Different solutions were provided: rent a garage (for $ 75 – 100 and may or may not be near your apt and may or may not be on a waitlist), call the night watch guy for walking you to your door (no longer with property since new mgmnt). New Mgmnt offered a number for having ppl towed. I have since been told by the office that you can’t so this. So which is it? They say this is a typical apt problem… I’ve lived in an apt for 15 years and have never experienced this.
They recently painted the buildings but it seems that they only used one layer of paint. Very splotchy and can be seen in sun.
Weeds knee high over by my building… I’ve requested on numerous occassions that weed killer be used in our area. Afterall, I pay rent and live here. I wouldn’t let a yard in a house get that out of control.
Office hours are hard. Have to wait a week to get any packages bc I simply can’t get there in time even if I leave work a few minutes early. Half the time, I miss them when they’re actually open on Saturday bc the hours don’t match my schedule or the one person that is there is out showing the property. Closed on Sundays.
We got our lease renewal letter and our rent was going up substantially. WHAT?! No thank you. I can’t afford that every year. On that note– they don’t send invoices, which is fine, I can remember my rent rate. Though, I had a change for my last two months which meant I needed to call and get the proper amount. No big deal, I’m responsible and did so. Three weeks later, I’m called and told that I’m $ 49 short and need to bring it that night. She asked if I had in writing what the other person had told me. No… but I don’t have in writing what you’re telling me either. You can’t just call and change it bc I have no idea what is the truth. I told her I would bring the $ 49 with my rent check on June 1 (ten days after she wanted it).
I love the pool and gym areas. Those are nice and well kept! I appreciate that there are dog stations. I don’t notice a lot of poop in our area… but its a big property.

Pros: Pool, Gym, Energy efficient, hardwood floors (1^st floor), location.
Cons: Management, quick but cheap maintenence, Rudy’s BBQ smell, expensive rent price, max 1 year lease, required 90 days move out notice.
This place was once awesome but Northland screwed it up

CONS: While the apartments look nice, the Management company that took over (Northland), I wish never happened. The staff is rude and not friendly (besides the Asst. Manager, she was nice). Anytime I called for a maintenance request or anything, I felt like I was troubling them but at least my request got done in a timely manner. The rent is ridiculous and there’s nothing that’s special for it to be so high.
When I first moved in there was mold all over my apt, mainly next to EVERY window, surrounding the borders of the glass. I called and complained and they basically «cleaned» it up and painted over it. It came back in a month and I complained again and nothing ever took place, I just gave up. It literally made me sick. My bathtub also squeaks like crazy when showering, how annoying and from another review I read it wasn’t just my tub that did that.
You can hear just about everything that your neighbors do. I can hear ever step that my upstairs neighbor makes, I can even hear when she coughs or shuts a drawer. I can also hear my next doors neighbors TV when it’s on. The walls must be made of cardboard. I absolutely hate these apartments mainly due to having no privacy.
There is dog poop all over the place here. NO ONE picks up after their dogs what so ever, even though there are «dog stations». It’s disgusting! If you plan on taking a walk I recommend outside the gates.
The parking sucks. I always had to walk at least 2 building over to get to my apartment. What a joke.
PROS: The features inside the apartment are nice. Like a ceiling fan in the living room and the bedroom, good track lighting, appliances are OK besides my dishwasher (yellow and old), wood floors (only on first floor). I wish they had garden tubs though.
The fitness center is pretty nice although it is a little tight. The treadmills have TV’s on them which is nice. Overall I liked it.
The pool looks nice and there is hot tub which is hard to find these days at apartments.
That’s about it for the PROS.
Overall my experience here was terrible due to the mold issue, the rude staff, paper thin walls, high rent, and dog crap everywhere. I wouldn’t live here ever again.

I have lived here for 18 months and while the location is fabulous, the customer service focus of the management company (Northland) is seriously lacking. I spent the holiday season not receiving packages and they spent the holiday season blaming it on the carriers’ inability to put the proper notice in my mailbox. I say, when a package has been in your office for a week, it wouldn’t kill you to assume I don’t know about it and give me a call.
Of course, you can forget about picking up that package or doing anything in the office during the week — their posted hours are M-​F 10 – 6, but the website says 9:30 — 5:30. Either way, I just can’t drive fast enough after work to get there. They are open for about six hours on Saturday and closed on Sunday. Even my bank has better hours!
Last summer my A/​C broke, and they had to outsource the repair. The repair company misconnected the thermostat so that the compressor never stopped running — it was 52 degrees in my apartment for three days before they could get it fixed and my monthly bill was three times what it usually is that time of year. All my responsibility, of course.
Mostly I go about my daily life and don’t pay them a whole lot of attention, and I do like the maintenance guys — really nice fellows — but some of the office staff need an attitude adjustment.
I know it’s easy to complain about the handful of bad experiences compared to a year and a half of getting along okay, but companies prove their mettle in times of crisis, and these folks just don’t measure up.