North Austin Sports Medicine

These guys clearly only care about bilking the patient for as much money with unnecessary procedures and xrays as possible. Do not recommend.

TERRIBLE EXPERIENCE! Once I decided to have ACL reconstruction surgery, I interviewed several doctors and selected Dr. Brotzman for his bedside manner and experience. Choosing a surgeon is a big deal. It mattered to me that I liked the person who would be cutting me open. If you go to his office, I recommend you meet his PA first since this is who you’re primary care provider will be. It will not be Dr. Brotzman. The last time I saw my doctor was before I went into surgery and I am now 3 months post op.
Two weeks post-​op I developed terrible constipation so bad it landed me in the ER. When I called the after hours number I spoke to the PA. He was rude and uncaring. I planned on discussing this with the doctor and making sure I had no more interactions with this person. When I went in for my first post-​op appointment, you can imagine my surprise when this exact person came in to examine me instead of the doctor. He started telling me details about the work he had preformed on my surgery. He told me about treading my graft, harvesting my graft etc. to the point I wonder who even performed my surgery. I was polite but expressively requested that I be seen by my doctor the next visit. They assured me I would.
Next visit. Same PA comes in and right away tells me how busy they are. It is obvious I was being rushed in and out. He asked me to bend my knee and immediately replied «You are way behind. You’re lagging by three weeks» and that I should go home and do «a thousand leg raises a day». I and my therapist thought I was progressing nicely. He told me my physical therapist was «letting me down». So I, confused, asked if I really only looked like someone 2 weeks post op. Right then he actually asked me,
«When was your surgery?». I told him 5 weeks ago. To which he said, «Oh I must have miscalculated but you’re still lagging behind». I don’t think he even took the time to see when I had had surgery before he did his cursory exam. I asked if I could please see Dr. Brotzman. He said I could if I wanted to wait another hour. At this point I had already waited an hour, driven and hour and half there and had an hour and half drive home. With my daughters in the waiting room, I opted for better luck next time.
After that appointment I requested again to see the doctor. I complained enough the front desk put me down as a new patient so that I could meet the doctor. Unfortunately I became sick with a stomach bug and had to reschedule. The only appointment available was after 90 days from my surgery date so I would have to pay my remaining balance to see the doctor. Which is whole other problem.
Their office verified our benefits, gave us a payment plan and then tacked on an additional $ 400 for… get this… harvesting my hamstring graft. It was not included in the estimate or payment plan and now I’m having to dispute it with billing (a recurring theme in the reviews). So even if I wanted to try to see the doctor again, I would have to pay this amount first.
So now I find myself in a situation with a knee that grinds, locks, entire leg swelling and biting pain in my calf and no real means of being examined by a doctor to verify if this is all normal. No other doctors will see me for another surgeon’s work. So basically it’s just me and my physical therapist from here on out I guess.
This review doesn’t begin to express the wasted time I’ve spent on the phone with billing trying to sort out charges, the internet research I’ve done trying to answer my own medical questions and the general aggravation I’ve experienced with this clinic. I would warn anyone considering having this surgery to go elsewhere which is a shame because Dr. Brotzman, and some of his staff (Corey, Carla) are awesome. Unfortunately, this is not who you will be dealing with most of the time.

Tl;dr They refuse to take Obamacare, even the gold plans, and they won’t say why. I’m not sure it’s legal.
I’ve been trying to get an appointment for an orthopedist, but apparently in Austin, this is like trying to get an audience with the pope. I had been diagnosed with arthritis in May, and have been getting physical therapy for my back and neck, but apparently my pt can’t work on my knee within a referral. They suggested Dr. B at NASM.
So I called last week, and the phone was answered by a young woman who proceeded to get my insurance info. She seemed to not know if they took it, and I mentioned I got it on the affordable healthcare open marketplace, but it wasn’t the Aetna «community» plan, which some places won’t take, but the better one. «Oh we don’t take any of the open marketplace plans.»
I had a reaction that really can only be described non-​verbally, using a cartoon bull. Let’s just say I questioned their policy and its legality.
Since I’m typing with my thumbs, I’ll cut to the chase. The next person I talked to denied it was their policy, and sent me to the office managers voicemail. She insisted she’d get her to call me first thing Monday. (It was Friday pm)
Wednesday, still no response, get third person who says it is their policy and the first person was their dedicated insurance person. Still only getting the office managers voicemail.
Finally the office manager calls me and sounds very very quiet. She says the will only see people with ACA plans who they’ve seen in the ER and are now following up with, but won’t take regular patients. She uses a lot of the passive voice «we are limited» but won’t say who is doing the limiting. She offers to book me but I’ll have to sign something saying I’ll pay everything. By this point, I figure screw it, I’ll just keep looking, I’m too fed up.
If I ever find out the «knee guy» isn’t responsible for this policy and has ditched this office, I might see him. Otherwise, forget it.

WORST EXPERIENCE I HAVE EVER HAD WITH A DOCTOR! I wasted an entire month on Dr. Brotzman. I originally went in complaining of knee pain and made them aware ON THE INITIAL VISIT of a preexisting medical condition. I met Brotzmans PA and ordered an MRI. Turns out my meniscus was torn and had a second meeting where I was supposed to talk to Brotzman and consult about surgery. Once again he sends his PA in making the appointment ABSOLUTELY POINTLESS requiring me to schedule another one a half a month later. All this time I am dealing with daily pain in my knee.
In my final appointment, Brotzmans PA comes into the room and tells me that due to my condition (which, may I remind my readers, I disclosed in the INITIAL MEETING A MONTH PRIOR) he was uncomfortable operating on me. I NEVER MET DR BROTZMAN! Dr. Brotzman and Austin Orthopedic Sports medicine wasted an entire month of my life and offered me no solutions. I am now unable to schedule this surgery in the time I was supposed to have it done and now it will interfere with my work schedule. I work off of commission so this could even impact my standard of living.
I even had my specialists who deal with my medical condition consulting with Brotzman on how to do this procedure. Hell, I’ve had this EXACT SAME SURGERY ON MY OTHER KNEE ALREADY! That doctor in Wichita Falls had no difficulty treating me and even offered to transfer their procedures that they followed to complete a successful surgery.
I absolutely understand hesitancy in operating on someone with a preexisting condition. What I do not understand is that someone could LACK THE COMMON COURTESY TO LOOK A MAN IN THE EYE AND TELL HIM THAT. Honestly it made me feel like a second class citizen. Don’t go here if you expect to be treated with respect.

My experience with dr brotzman and physical therapy at their cedar park office was absolutely amazing. Dr. B and his assistant jason (I’m not sure if he’s there anymore) were terrific and knew everything wrong with my knee before any scans. I had a torn pcl, meniscus, and my knee was cracked in two places and I can do just about anything now!(almost been one year) I have very minimal scarring (I have to point it out) I would highly recommend dr. Brotzman to anyone needing knee surgery.
He’s compassionate, so nice and down to earth, doesn’t give you any uncomfortable doctor feel, he wants to help you in the most noninvasive way possible, and doesn’t jump to surgery.
He was a life saver for myself.
(Yes the waiting time in the office wasn’t always the best. but any negative was more than worth it to have dr. B do my knee surgery) I’ve also had inpatient abdominal surgery and north Austin sports medicine was much better with any post surgery stuff.

My experience with Dr. Brotzman as a doctor was excellant. But, I can’t say the say for his staff and my involvement with Orthodpedic Assoc of Central Texas. It would have been better if he remained with North Austin Sports Medicine, because he’s going to lose business with the bad attitudes of staff at Orthodpedic Assoc of Central Texas.
My son, had surgery with Dr. Brotzman. We owe a balance to Dr. Borick in Round Rock because he gave him a $ 500.00 knee braces that only costs around $ 150.00 and didn’t explain to my husband that insurance would not pick up. Since we didn’t decide to go with him for the surgery he got mad and wanted us to pay the entire amount for the knee brace. I offered to make payment arrangements when I went into the office of $ 50.00 but staff told me that they were not allowed to accept this. NOW, as of today at 3÷31÷2015; they will not allow my son to schedule an appointment to be seen by Dr. Brotzman for release until we pay the entire amount of $ 350 to the collection company. REALLY!!! We don’t owe Dr. Brotzman because we have paid him for all his work and every visit that we made to his office. So, how can they refuse to allow us to schedule an appointment with him.
My suggestion is to look else where until Dr. Brotzman become aware that the Orthodpedic Assoc of Central Texas is not the best place for him.

I wanted to update and say that after a year and a half and fighting with 6 different people, I FINALLY got someone to help me resolve this issue and they cleared my charges. Unfortunately they had already sent me to collections who have been harassing me and put it on my credit report! They promise to fix that and have it erased within 3 months. We’ll see.

Ive used Dr Brotzman for 9 yrs, I think he’s a good surgeon and very like able. My unicompartmental knee surgery did very good and have great range of motion after ⁴¹⁄₂ weeks. Here’s my problem, I advised that I had allergy problems with some pain meds. That constipation was a big issue. They prescribed one of the meds after surgery and I tried to take it but couldn’t. I called and advised the pain was too much. thry prescribed a new med that helped lot. When I returned 3 weeks after surgery and asked for a refill. They told me no, Cause they were afraid I’d get hooked… Also that I needed to see a pain mgmt dr. cause they wouldn’t prescribe it again. I protested that I shouldn’t need to see another Dr since he was my dr and I couldn’t afford it. They still denied. i started taking the originally subscribed meds as well as colace and citrucell. Less than 1 month after surgery I had to have emergency abdominal surgery for a perforated diverticuli in my colon. I attribute it to the originally prescribed med. Ive changed Drs and when I called Brotzman’s office to advise, not even an «sorry, we hope you get better». Just an ok «you drop off the equipment at you new Drs office.»
As I said, good surgeon, but make sure they know what you will or will not put up with medically or go somewhere else.

I had an ACL surgery a little more than a year ago by Dr. Brotzman at NASM. I have no problems whatsoever with Dr. Brotzman and I have been recovering well from surgery (albeit a little behind schedule). The main problem I have with this place, which has been covered by other reviews, is the way their appointments are run.
I cannot remember the last time I had an appointment at this clinic without having extremely long wait times. I don’t understand the point of having an appointment system if you can’t stick within a reasonable window. And 90 minutes is not a reasonable window under any circumstance.
Today I had an appointment at 4pm. I got to the clinic at 3.55pm, checked in and was taken back to the room by 4.05pm, where I was told the doctor would be right with me. I waited in there till 5pm, at which point I left the room to enquire how much longer my wait was going to be. I was told I was the next patient on the list and that they were having a busy day. Finally, at around 5.30pm, Dr. Brotzman finally entered my room.
We talked for less than 5 minutes. I felt like I wasted nearly 2 hours of my day.
Now, I’m fine with this happening on an off-​chance here and there. I refuse to believe that the problem is not systemic if it’s happened to me the last 4 times I’ve had follow-​ups. That just reeks of management inefficiency. My guess is that the clinic books too many patients given the amount of time Brotz spends with each one. They then get emergency patients throughout the day, meaning that if you’re not scheduled in the AM, good luck planning to do anything productive after your appointment.
I don’t think is an unsolvable problem. After all, I have had several experiences at several medical clinics around Austin for different issues which have to cater to emergency situations as well. One example is my dentist, whom I’ve never had to wait for more than 5 minutes to begin my treatment. In fact, if they don’t see me within 15 minutes of my appointment time, they are profusely apologetic. In this case, I spent nearly an hour in a room by myself (and I’ve spent upwards of 30 minutes the last few times I’ve been there) and had to personally ask what was going on. Surely you’d expect them to even mention that they were running nearly 2 hours behind schedule when I came in? That way people can reschedule at a time that makes sense for them.
I will not be returning to this clinic for follow up appointments unless I tweak my ACL again, and even in that case, I will consider another establishment that can hopefully provide better customer service.

Dr. Brotzman did my husbands ankle. He is a wonderful doctor and did a great job on his ankle. He is very personable and takes the time to talk it all out with you. He addresses any worries you have and definitely knows what he is doing.
The reason for 3 stars has nothing to do with the doctor or his staff at all. Every time we go to an appointment we wait for at least 30 minutes after our scheduled time in the waiting room (and we are always at least 10 minutes early)., we have even waited as long as 50 minutes till getting called back even though there is always only 1 or 2 people in the waiting room. Once in the room they aren’t too bad at getting in, though usually another 15 minutes or so. Then if you have to get a script, that will take another 10 minutes of waiting. It takes up a great amount of our day. We have had about 10 appointments now and each one is always the same. They are never on time. So if you do go to Dr. Brotzman (whom I would highly recommend without a doubt), just make sure you are prepared to spend at least 2 hours from getting to the office till you leave.
Again, I want to stress Dr. Brotzman and his staff are wonderful and though we feel we waste half of our day in the waiting room on appointment days, we endure it as he is the best out there and we would want no one else helping us

My Physician sent me to DrBrotzman for chronic knee pain. I was in and out quickly and Dr. Brotzman and his staff are all professional and very personable. My knee pain is virtually gone… he gave me an injection without alot of costly unnecessary extras. I will definately use them in the future if needed. Dr. Brotzman came highly recommended and I can see why.

Fantastic experience both with Dr. Brotzman, and Bridget Clark! Been fighting a PTT injury I sustained a couple years back from over-​training, which never healed correctly. Dr. Brotzman was able to confirm everything was currently healed in my foot, and once I started seeing Bridget on his recommendation, she knew exactly how to re-​strengthen my foot. After a month or so with Bridget and her exercises, pain in my foot subsided drastically! I’m now able to scale my running back up to half and eventually full marathons! I would highly recommended Dr. Brotzman and Bridget for any running-​related injuries!

Wow, I’m blown away! These guys are top notch. I’ve had knee issues since 2002. Dr Brotzman was down to earth and compassionate. Listened to everything I said and helped me find the right course of action. He’s not about surgery being a first resort! Which was nice to hear. For my situation, we found some short term solutions to use until we have to get to the point of plan B. I would recommend this doctor to anyone. The best!

I saw Dr. Brotzman for a left knee injury incurred while running on the treadmill. Bridget Clark was the physical therapist I saw.
Dr. Brotzman is busy and in demand but trust your body to his expert opinion.
Bridget is a wonderful physical therapist. She gave me exercises to do, made sure I knew how to do them properly, made notes for places where I have/​could mess up, and was a very patient, warm, and understanding physical therapist.
Their office is located in the North Austin Medical Park on the West side of Mopac about half a mile south of the Parmer Lane intersection.

I love this place. I have had knee problems for many years and I went there on the recommendation of my stepfather, an orthopedic engineer. Dr. Brotzman had me start with physical therapy and tried many approaches before surgery. I finally had the surgery and he did such an amazing job. He is friendly, knowledgeable and put my mind at ease. The entire staff is helpful and responsive. Now for the BIG compliment. I experienced calf pain after surgery and saw the PA, Stacey. She sent me for several tests which were inconclusive. But she wasn’t satisfied and sent me to the ER. The ER doctor wanted to send me home, but he called her and she convinced him to do more tests. They found a pulmonary embolism. Thank God for Stacey, she saved my life. She even came to check on me in the hospital. I have since recovered and go to physical therapy there regularly. I love my PT, Bridget. She is so motivating and has helped me recover greatly. I really am so grateful to this place.

Dr. Brent Brotzman is amazing! I had a major foot injury that occurred three years ago. The ER missed it and diagnosed it as simple bone contusions, but Dr. Brotzman listened to me, investigated further, found the cause, and operated on my foot to install hardware to hold my foot together and allow me to resume my normal activities. My condition (a Lisfranc injury) is notoriously hard to diagnose, but Dr. Brotzman was able to do so. I also received Physical Therapy through his office and they really helped me get back to an active life. Dr. Brotzman recently removed the hardware from my foot and was just as gentle and kind with this surgery as he was the first one. His PA and MA are also very helpful and kind. I also developed a weird pain syndrome that Dr. Brotzman was also able to diagnose. He sent me to a pain specialist who was able to treat me successfully. I highly recommend Dr. Brotzman and his staff.