Napa Auto Parts

Horrible customer service. I asked for an air filter and it said it was available but the guy told me that he couldn’t get to it tonight. Didn’t apologize nothing. Oh well kind of attitude

I went to napa to pick up a clutch for my truck they wanted $ 110 more than pep boys for the same clutch. I asked if they would match the price and they first told me they dont price match. Then they said they showed pep boys charging only $ 10 difference. I asked them to call and see because on my phone it showed a different price and when i called them they told me it was $ 110 cheaper. Bottom line pep boys will be getting my money from now on.

Unfortunately you have to give at least 1 star but if I could, I would give negative stars. I’m a little late to post this but I absolutely wouldn’t recommend this place to anyone. Went to Napa on January 30^th to have my windshield wipers replaced as they were damaged in the multiple freezes we had. The associate, Michelle, had trouble putting both of the wipers on but eventually got the hang of it. Seeing as I know absolutely nothing about cars, I also had Michelle refill my wiper fluid. After everything was done, the associate closed the hood of my car and I was on my way. The next morning, I was on 290 going to work, driving about 65 mph and the hood of my car flew up while driving. My entire windshield was shattered, the hood was damaged and so was the roof of the car from where the hood hit. Thankfully, I was okay and no other cars were involved. When I went into the store to speak to the manager, he was VERY rude and didn’t even ask if I was okay and never once apologized. The damage to my car totaled almost $ 3200 and Napa DENIED to pay one penny.
Long story short, they are very unprofessional and inconsiderate. Go anywhere BUT Napa!

This place is always very prompt, very helpful, and very professional. I used to go to Autozone since it’s just a pinch closer, but the younger guys that work there don’t really seem to care much about customer service. The Napa guys however, don’t mess around and make sure to get me the right parts I need, rather than the, «Yeah, I guess you could do that» at Autozone. I highly recommend this location to everyone. You won’t be disappointed.

I rolled into Napa, expecting to be ripped off and overcharged… the ford explorer I was driving had broken down near the Napa SoCo… I had called a couple other places… got quotes on the part and there was only a 3 buck diff so I saved the gas I would have spent going to the other place and got my part at Napa. Of course, being a novice shade tree mechanic, one trip to the auto parts store is never enough… had to come back 2 more times to get the job done to get the exploder back on the road… The guy at the Napa SoCo parts store was WAY WAY helpful and not condescending at ALL like I have experienced from some of these worthless turds that work in other auto parts stores…
He also steered me to the 5 buck tool bin instead of buying a 26 buck tool for a one time job… Thanks man!