My Greenthumb Lawns

We had almost the same experience as everyone else that bought the Living Social coupon back in 2012. The very first time we called to schedule, a young girl (sounded like) answered & scheduled us. I put it on my Outlook calendar immediately & not only did they not show up Or call or anything, we were then not able to get a hold of anyone for a few days! We called a few times each day for a few days in a row. When we finally got through there was a weird answering machine which we could Not leave a message on. This worried us because we thought we had been ‘had’. I called Living Social who worked with me to try to get a hold of this company as well. As a side note: Living Social also doesn’t have as good of Customer Service as Groupon & didn’t follow through with calling me back to update. I kept trying & finally got a hold of a ‘live’ person who said he was one of the young men owners. (He was nice enough, but I could tell that they must not be very wise business planners, & must’ve gotten in over their heads & not known how to handle all the business they would get from the LS coupon.) He apologized & gave me the excuse that they had some issues with first their ‘help’ (the gal who scheduled our appt supposedly had ‘messed up’ & been ‘let go’ since then. He also made the excuse they were having problems with their phones & new service plan & that would not happen again. He promised me the guy would show up the next day & that we would also get the 2^nd lawn service that was promised in the Living Social coupon. Well the guy did show up (late), & since I and my daughter were sick that day, we watched him thru the window & he didn’t know we were watching him. He was odd, blasted his music, sat on our swings, took his time, ate lunch, mowed, rested, mowed, rested, etc. He finally got the job done, but they NEVER came back for the 2^nd mowing, & we were Never able to get in touch with them again, Even with calling for Weeks almost every day. Finally called Living Social again & requested a refund for the half of the coupon that was never fulfilled. I’m not sure what happened but we will never use them again. I’m not sure if they are even in business now, but I originally joined Unilocal around this time, so I could write a review on them, & unfortunately every time I tired it got erased.
btw — Things appear to be much better now on this Unilocal website. (things save every few seconds which is great!) I haven’t written any reviews since joining because I had such a hard time just trying to post the one review for this company 2 years ago, that I never came back to post until now. Thank you for updating your website & making it more user/​poster/​writer friendly!

They wouldn’t even call me back. I’m disappointed in My Greenthumb Lawns and also in LivingSocial for this waste of my time. I’ve spent way more than $ 40 worth of time and energy dealing with this hassle. Argh.

I bought the Living Social and have made 2 appointments. Both times they were a no call/​no show. It is very difficult to reach a real person and messages are not returned.

Can’t come out to mow my lawn for one week? By then I’ll be susceptible to an overgrown fee that everyone else is talking about. Looks like their business model involves making you wait til your grass is super tall and then charging you for it. They lost my business.

As the others stated, he said my yard was overgrown. It wasn’t any higher than the grass he already cut, so I don’t know where he gets off on saying it’s «overgrown». I bought this service to see if this company would be a good fit for my monthly service, but they disappointed, and I will not be a returning customer. Sad to see a company taking advantage of people looking for a good service.
He couldn’t even talk to me, he put his unprofessional assistant on the matter, and only after I called to inquire why the job wasn’t fully finished.
Warning, do not use, no matter the deal! You will be paying for someone to come finish the service!

As someone has already posted, we also purchased the deal from LivingSocial. Not only did they come a day later than we scheduled, they gave the same bs excuse that the back was too overgrown and it would be an additional fee. The yard is within the 11,000 sq. ft. limits of the voucher and indeed it says nothing about overgrown yards.
This is nothing but a company being lazy and trying to take advantage. To their credit, he did a good job of the front yard. Extremely disappointed that we did not receive the services paid for.

I bought a voucher for Two Full Lawn Service Treatments for lawns that are up to 11,000 sqft. on
for my fairly pathetic yard that only has patches of grass in the front and was overgrown in the back. The fine print for the voucher stated that there could be additional cost for larger yards, which is certainly not my yard. Much to my surprise, the gentleman that came to mow my yard, only did the front yard and left without doing the backyard. When I called to inquire, I was told that there would be an additional of $ 40 to do the backyard because it was overgrown. That was almost as much as the voucher that I had purchased! When I pointed out that I had not seen any fine print that indicated that there would be an additional fee, I was notified that the fine print that read that larger yards may require extra charges also applies to overgrown yards. Now I am trapped with a voucher that doesn’t meet all my needs and held hostage by a $ 40 additional charge that if I don’t pay, I won’t get the whole value of the deal that I purchased. I feel incredibly let down by this company that so politely told me to just deal with it. I will not be using this company in the future and I encourage others not to as well.
UPDATE: After I posted this review, the MyGreenThumbs gentlemen did do my backyard on their second visit. While I appreciate their efforts to make things better in the end, I probably will not utilize their service because the initial issues that I have had with them and the residual feelings due to those issues. That said, I believe that under the right circumstances, they could be very good for someone else. I upped my rating of their service to reflect that.