King Ranch Turfgrass

No Show No Call. Two weeks we have been trying to get them to deliver sod. How hard is it to deliver on time?

This is actually a review for the South Austin location (5910 W Hwy 290).
My husband and son went looking to buy small portion, about 20 pieces of grass to cover his mother’s graveside and a few for our home yard.
They were treated very rudely because they did not call ahead and because they were not buying a pallet. They also were talked down to when they started asking about the different type of grass. They were also told by this ill-​mannered male employee that they could call another time but there were no guarantees that they may or may not be able to buy sod. I was appalled at the way they were treated and I hope to stop someone else from the same experience.

It’s amateur hour at this place. I called on Friday and told the store what I needed. I was told to show up 730a Saturday when they open to pick up my order. I showed up bright and early at 730a Saturday, and lo and behold was told there was no order.
I told the guy that I placed an order the day before. He said I talked to «the old boss» and «the other boss» said no more orders were allowed to be picked up. When I asked to speak to «the boss» or a manager, this guy just kept cutting me off saying «Nope. Nope.»
I found another option nearby that was cheaper, had better quality turf and was able to complete the transaction.
There are too many good options in Austin to deal with semi-​literate staff who don’t know how to do business. I look forward to spreading the word about King Ranch Turf Grass far and wide.

I ordered 2 pallets of raliegh and the pallets could not have been any more different. One was great with consistency throughout and the 2^nd was bone dry falling apart and would crumble into pieces when lifting. The driver who arrived 5 hours earlier then indicated the night before ensured me they were merely from different farms and not to worry.
Well he was wrong and I was disappointed with my experience, Most of the second pallet took, but a lot of pieces were so broken apart they did not take.

Great staff here. Very knowledgeable and helped me make good decisions about my lawn project. Hours are pretty good but they do close early.

I ordered a pallet of emerald zoysia from their south Austin office and they were great to work with. Answered all questions and the delivery was on time, very courteous and carefully placed close to where I needed it. Beautiful grass too!

We bought 2 pallets of Zoysia and installed it ourselves which was hard but very worth it. The grass was patchy in places and we asked them what we needed to do to help it grow in lush, he suggested dillo dirt (we did not want to use that) — he offered us 2 new pallets of grass free which now our grass is beautiful and lush — I recommend them because they make sure you are satisfied. All the employees were very knowledgable and friendly and our order was correct.

I ordered a pallet of Zorro Zoysia the latest Texas A&M high quality drought resistant thin bladed grass from King Ranch Turfgrass this week. Other growers as far as 90 miles south of Houston were out for the season. King Ranch claimed that they had it and would harvest it on Friday Afternoon and truck it at night when it was cool and have it available at the south Austin location at 7:30 am on Saturday, fresh and ready. I read some of the negative reveiws here so I asked «what if it was thin and did not look too good». They said that I would not have to buy it if I did not like what I saw. Today I was at their gate at 7:30. There was a line of 5 trucks of professional landscapers ahead of me. I realized I only needed a half pallet so I asked if I could just purchase a half instead of the full that I ordered. No problem was the answer. So I got a half pallet. They loaded it on my truck with no problem. The guy who loaded it did an excellent job. No truck damage, no dropping of the pallet like one reveiwer said. The sod had at least 2 inches of firm dirt. Solid thick turf, no weeds, no ants, healthy green blades. I took it home and sodded the lawn. Watered it in. Its 6pm now and the blades are upright and green inspite of 95 degree heat and sun. Excellent! I got what I wanted. Maybe some of the previous reveiwers wanted a Kumbayeh type of experience with touchy feely personal service. I just wanted high quality sod at a reasonable price and King Ranch delivered in spades.

I’ve bought Saint Augustine grass on multiple occasions, both from here and Home Depot. King Ranch Turfgrass has better prices, and the grass is better quality. If I were to chose I would go here.

Bought 5 full pallets of St Augustine grass at the very start of fall grass sale season. Very good grass, almost zero weeds, still very green, a few ants here and there in the middle of the pallets but just the little wimpy ants not fireants and no queens so they died off within a day. Three stars because I was promised mid morning delivery and delivery was made at noon (edit: and about 15% of grass didn’t make it, someone done goofed when harvesting the grass because the failed grass was all from same pallet). I had paid help standing around for two hours on my dime. Telephone communication with delivery driver was difficult, probably time for them to get a new cell provider who can provide a decent signal to the phone. Some of the grass was wet so it weighed more and was very green. Some was on the dry side but by no means dead. Good consistency on the thickness or amount of sod included with the grass but this is more into the realm of the person they bought the grass from I think? No phone number printed on the multipart carbon copy invoice, seemed rather strange to me but hey whatever. Next time I order will make sure to allow for bigger window and have hired help come later in the day. Will update or revise review in a few months when the grass has had more time to do what it’s gonna do but so far so good!

Well, a year and a half later and all of the grass is still alive unlike the grass I bought from another place a few weeks later (King Ranch was closed that day) — I say it’s a win.

I had a terrible experience here! ZACH is so rude and a horrible employee in my opinion (and I think he’s the manager which is scary) I ordered 4 palets of a new kind of grass. At first, I had to get the fort worth location to call them and tell them that they actually could get this grass for me, they were telling me NO they couldn’t. After they finally got my order, I had to wait an extra week for the sod because the coast was «rained out». So he made me wait instead of just getting it from Fort Worth where I knew they had some grown at their farm already. I had to call him and check on the grass day by day to check the status, instead of him calling me like a professional would.
So while we waited for a week, we did some xeroscaping. Realizing I only needed 2 palests instead of 4, I let Zach know about it before the grass was even being delivered. He rudely replied saying that I HAD to buy ALL 4 palets and that there was NO WAY I could only get the 2. I thought that was completely ludicrous!!! He said the truck was in route. I responded with I would buy the 2 but not 4 since I dont need them. Zach continued to argue with me so I told him I guess I would just have to cancel my order. His, oh so educated response was,“k”. I said I would call his boss in the morning and then he gave me his bosses name and #, if that was even the right one.
I decided to not even call his boss. I didn’t want to ruin and stress out my mood, I’m way too busy, so instead I’m writing a bad review to let people know how RUDE they are over their, even the girls answering the phones!
Needless to say, instead of them just loosing 2 palets of this grass I ordered, Zach decided it would be a better business decision to loose all 4 and let them go bad at the store… So stupid! Smart decision Zach!
I took my business elsewhere and got exactly what I wanted! Will never buy grass from king ranch, rude, rude, rude… And pretty ignorant, or maybe that’s just Zach.
I recommend trying D & B Tree Company, Inc on Ranch Road 620 North, absolutely great service, and quite the selection!

I’m giving this place two stars because for me, customer service goes a long way and theirs is horrible.
Part I: Rudeness
This was my first experience with sod, and I had a few questions that I wanted to ask before making my order. The girls who answered the phone (I say girls because they sounded young) were so incredibly rude and acted like they were bothered by my basic questions. After that I was reluctant to make my order but my sod installer recommended them to buy sod from, so I did order. The day before the expected delivery, heavy rains were forcasted for the next few days (Thursday through Sunday). My sod installer asked that we push the job back until Monday, so I called King Ranch and requested that my delivery be delayed until Monday. Well, I have never experienced such rudeness, being practically yelled at by the girl who answered the phone who informed me that there was no way that they could delay my delivery until Monday, and that there would be 5 pallets dumped on my driveway tomorrow no matter what. That upset me, since my sod installer and his crew were not planning to start the job until Monday, I knew that the sod may not be in good condition by then. I asked to speak to a manager, and she insisted the managers were unavailable and that she was in charge. I did threaten to call my credit card company and deny the charges, but in the meantime my husband called the sod installer and begged him to start the job on Thursday, risking the weather. One of the managers of King Ranch called me back (in response to the credit card threat I guess) and nicely explained that once the order is made, the sod is cut and they cannot hold a delivery without more than 24 hours notice. I told him that I understood, but that doesn’t excuse the rudeness I experienced. He told me that they are so busy at this time of year with the phones ringing off the hook, and they are all very stressed. Well, as a nurse I have busy and stressful times at my job too, but if I spoke to my patients like that I would be FIRED!!!
Part II: The Fire Ants
The sod installers didn’t finish the job Thursday due to the downpour around 4:30, and left a whole pallet of grass in my driveway. It poured all day Friday too. Saturday morning my husband and I attempted to lay some of the sod ourselves, so it wouldn’t die by the time our installer came back Monday. After laying a few squares, my husband discovered that the pallet was infested with FIRE ANTS!!! His poor arms were torn up with bites. We knew that we didn’t’ need the entire pallet to finish the job, so we were able to separate out some of the squares that were not covered with ants to use them first. What a nightmare.
To wrap up this long review, the grass looks ok now, three weeks after installation. There are quite a few weeds popping up, but I don’t know if that’s normal at this point having no previous experience. Some of the squares are not looking so great, and we have been hand watering them every afternoon (after the sprinklers water them in the morning). If we miss a day of hand watering, they look awful. I don’t know if they will make it. I called after the fire ants incident and requested that we get a discount off our bill due to the ants, and of course was told no. The manager actually tried to convince me that the fire ants came from my yard and crawled up the pallet after the rain. There was no trail of ants anywhere on my driveway, and they were all at the top of the pallet. NOT LIKELY!!! So no, I will never use King Ranch again and will tell everyone who asks about my horrible experience because a business should never treat their customers like they do.

my fiancé and i bought 4 pallets of st. augustine from these people based on the recommendation of someone i work with; well, maybe they had a very different experience than i did, but we have learned a lesson — look at grass before you buy it — when i called this place back to say that a substantial amount of it was partially or completely dead when it arrived, the girl said that’s just how it is — bullshit — when you go to Home Depot they don’t leave pallets out of dead grass! that’s what we would probably do if we had to do it again. they get two stars because of the grass not all alive and bad/​totally unapologetic service. the price of the grass is good but if 10% of what you’re paying for is DOA, you’re not getting what you paid for in the first place.
2 week update — most of the grass has survived as we’ve watered it every single night for an hour — but it is not just St-​Augustine, there is some other kinda long weedy looking grass in there — i’ve purchased grass before from Home Depot and Lowe’s and it doesn’t have long stringy weedy grass mixed with the St-​Augusitne so now i really wouldn’t recommend them, we were never told about some kind of weedy mix — if it turns out to be better than regular, i’ll update again, but i have my doubts and this isn’t what we agreed to purchase.