Mr Cool HVAC

I AM SO GRATEFUL FOR THIS MAN! I have used Mr. Cool for 11 years now and recommend him to all my friends. He is so honest, fast, thorough, affordable, and patient with me and all my dumb questions. You’re in good hands with Mr. Cool.

Called this morning and just got done! Mr. Cool is my 3^rd HVAC service provider in Austin and honestly the best… by far! Helped me out with my issues on my heater and even had the parts on hand to get me back up and running. Also, Brian gave me a tour of my system and showed me where things were out of code and needed to be addressed. No pressure to do extra jobs (up selling) just things that I need to do to make sure my AC/​Heater work for years to come. In fact, he even fixed a problem caused by the last set of yahoos that worked on my system. Hernan was super helpful and friendly as well. I really appreciate the honesty and some coaching on things I never knew about my central air system. Excellent service and will definitely be calling Mr. Cool in the future!

mr. Cool is the best. So honest, knowledgable and helpful. He gave us a very competitive quote and even got our new unit installed the same day so our kids could get back in their rooms. His crew is very polite, clean and responsible. I can not recommend him enough! Great to support smaller businesses that really care.

I called Mr. Cool because I needed my drain blown out. He sent someone over that day to take care of the problem. Very casual and easy experience. I will definitely be calling Mr. Cool next time my AC does something naughty, knock on wood.

Unfortunately I live outside of Mr. Cool’s service area (Round Rock), but he got back to me immediately – after hours and on a weekend – to make a recommendation for someone in my area and then followed up the next day (on a Sunday, from his personal phone) to make sure things had worked out. If he takes care of random calls this way, it’s no surprise why his customers are so happy. This guy is COOL.

Boy am I glad I called Mr. Cool back in May. 102 degrees out today and we were chilling at the office all day! It got to the point we were adding freon to our unit every other month. My employees were not looking forward to the summer. Brian installed a new unit for us. Got us a bunch of rebates and discounts. Had the ac go out in one of my rentals this afternoon and called Brian. He wasn’t available to come to Georgetown but referred me to a really cool guy who is coming out first thing in the morning.

I work from home, have 5 kids and my AC quit the end of July, ahhh! Mr. Cool was the only company that could come out in what I consider a reasonable time frame, and ended up coming an hour earlier than expected! He could have charged me an arm and a leg, I know nothing about AC units and had given the go ahead on a few repairs that, in the end, he said I didn’t need. He unclogged the pipe, and even took the time to tell me how to keep it clean so that it doesn’t happen again. He offered to do some of the maintenance for a small fee, or teach me how to do it, if I didn’t want to pay for it. And the best part is that he had a smile on his face the whole time. I will definitely be using and recommending him in the future!

For many years, Brian has done all of the HVAC work at the co-​op where I live. We have never had complaints regarding his work or the equipment he has installed. All of his five-​star ratings are well-​earned.

So nice, my AC unit wasn’t blowing cold and it turns out it required a relatively simple fix. Mr. Cool walked me through how to fix it myself on the phone rather than insisting on a paid visit.

Mr. Cool is the coolest! He just came to replace our evaporator coil and I could not be happier with the service he provided and his expertise on electrical and a/​c repairs. He ended up finding a switch that was incorrectly wired and was starting to show burn marks. Our house could have caught on fire eventually if he had not discovered this!
Brian’s team is very efficient, friendly and capable of getting the job done! I am so happy that we went with Mr. Cool. His price is very reasonable and I would use him again without a doubt. Thank you Mr. Cool!

Not accepting new customers anymore :(

Mr. Cool completely replaced our two aged air conditioning systems and did a spectacular job at an impressively fair price! He is great at communications, customer service and all the technically tricky aspects of HVAC. His crew is also first rate. In short – a great, great local business.

Mr. Cool had done some small repairs to our system and we were very happy with his work. It then came time to replace our entire HVAC system and we once again called Mr. Cool.
He helped us figure out just the right system for us and he gave us great advice while also respecting our budget.
He and his team did an outstanding job installing our system, getting it done in one day. They cleaned up so well that I couldn’t even tell they had been there.
The system works beautifully and Mr. Cool has come back a couple of times to «tweak» things, because he wants it to be perfect.
We are very happy with his advice, his work and how well he takes care of his customers.
We will not hesitate to use him for all our HVAC needs in the future

Yes, another 5-​star review for Mr Cool, he really is that cool. I reached out to him on a whim, didn’t think he’d be taking new customers as I’m sure he gets oodles of calls due to his plethora of excellent reviews, but luckily we live on the same side of town and he made time to help me out. I didn’t need much, just moved into a new home and wanted my HVAC system checked out — he came over a couple of days later and gave it a thorough check, and really took his time to explain to me what was what, showed me a few basic maintenance items I could take care of myself, and what to look for when it gets time to call him back. Beyond being super responsive, reliable, and knowledgeable, Brian is just one of the nicest, most personable and down to earth contractors I’ve met. Will definitely holler back when I need anything HVAC-​related, and if you’re on the west/​southwest part of town, I recommend you do too!

I had an issue with heating on the weekend. I called Mr. Cool. He picked up the phone and agreed to come next morning and look at the issue, he showed up as promised and within minutes he figured out the issue. He was very polite and sincere in his work. I am very happy with his service and would recommend him very highly for any type of heating or cooling work! Thank you Mr. Cool to be so prompt!

This guy is awesome! Very knowledgable and fair with pricing. He was also on time, which made my work schedule much smoother. Lastly, he followed up to make sure everything was working right. I now know why he has nothing but 5 star reviews.

WAIT, WHAT? I logged in to Unilocal this morning thinking I was going to update a review on Mr. Cool, but Unilocal says I never wrote one to begin with. Huh? I could have sworn I already did. About five years ago. The same time I posted two photos of him. Or perhaps, I logged into Unilocal five years ago (at the time of the first service) and realized all the reviews were five stars and covered all the bases already. So what would be the point of adding more accolades? Who can improve on perfection?
Fast forward five years and my AC decides to call it quits. AGAIN. So I knew exactly who to call from the get go. As for my AC, I’ve heard about bacteria with a longer incubation time than my system. And it was about time I had the thermostat updated. Honeywell recently told me my thermostat was obsolete in 2005. So obsolete the part number is no longer in their system. But, giving credit where credit is due, the fact it lasted until now is in and of itself a minor miracle.
Brian, as always, was quick to respond after I had left a voicemail. I know very few people who respond within two hours of receiving a late afternoon call. Friends included (no offense guys, I love you but some of you drag balls before getting back in touch).
Long story short, Brian had arranged everything with my brother beforehand and he came equipped with a brand new Honeywell thermostat to replace the one that committed suicide. He also was extremely thorough in checking all parts of the system; from the attic, to the outdoor generator to the wall unit inside. After a thorough analysis and trouble shooting session, everything was up and running before I could even download the app for the new touchscreen and Wifi-​enabled thermostat. It put my old but loyal Honeywell thermostat to shame. I was so excited evil me even kicked in and briefly flirted with the idea that if I really wanted to, I can remotely log in and set the internal climate of the house to INFERNO as a prank on my family. I’d never do that though. I promise, that was just evil me. For a microsecond. Or maybe for April Fools Day. I don’t know yet.
What I do know, is that if I ever do have another problem with my AC in the foreseeable future, I wouldn’t have a doubt in my mind as to who to call. There’s a reason Brian’s reviews are never short of five stars. Once again, how can you improve on absolutely perfect and professional service?

I had Mr. Cool (a.k.a Brian) install a system at my previous home 12 years ago, and didn’t hesitate to call him again when my current home’s heat pump finally gave up the ghost. Again, I’m very happy with the level of service and down to earth style of Mr. Cool. His installation team was neat, courteous and professional. While there were a few hiccups due to the wrong equipment being delivered, Mr. Cool was quick to respond and have the correct equipment sent out. He worked late to ensure that my system was up and running and done right.
Not that I was hovering over him during the install, but I did keep a close eye just because I’m a curious guy. I’m impressed that he took care of the details that he could have easily let slip. I highly recommend Mr. Cool.

Thank you to Mr. Cool & his son for coming out yesterday (6÷27÷14) to our home.
They serviced our HVAC and did a great job. Very knowledgeable and polite.
I’ve used Mr. Cool twice and I’m impressed with his service. Highly recommend this guy! He’s the best in Austin! :)

Can one guy really have so many 5 star reviews? I think that he deserves all of them. I called Brian on a Wednesday morning and told him that I had a problem and needed help. He was fully scheduled that day, but took pity on me (and we live near each other) and said he would come by and help at some point in the day.
I was low on refrigerant, and I wasn’t sure if I could get away from work to meet him. (He only takes check or cash) Brian said no problem, and that he would send me an invoice and I could send him the check when I got home.
Who does that??? I will be using him again, and again, and again.