Minute Clinic-CVS

To Whom It May Concern,
I have a complaint about the Minute Clinic in the CVS location located at: 2306 Ranch Rd 620, Lakeway, TX. I encountered Poison Ivy on my property a few days prior to my visit to this location on Friday September 18^th. While at work on Friday I noticed the rash was getting really bad and knew that I needed to try and see a Dr. before the weekend. I called my insurance company, Aetna and they referred me to two walk-​in clinics in the area. I called the Minute Clinic number to see what time they closed and to find out if they treated poison Ivy. I live in rural Spicewood and it takes me about 40 minutes to get to this location, so I wanted to make sure there would be no issues. This conversation occurred about 4 pm. I answered several questions and I was told they could defiantly treat the problem and that the clinic will be open till 7:30. So I had my girlfriend drive me over. We got into the clinic and filled out the check-​in information at the kiosk, put in my number. We were told there were 4 ahead of us so there could be a long wait. We spent the next hour or so walking around the store shopping, sitting and waiting inside and outside. Checking several times to see how much longer. I went up to check with the nurse at 6 and found her over by the pharmacy chatting with other employees. I asked her how much longer was the wait was and she told me she was closed. I said closed? I have been here for over an hour look at me? She said it’s not her problem and to go somewhere else. I was shocked. What you mean go somewhere else I said. It’s after 6 and I have been waiting here for over an hour. I put in my number and everything. She said it’s not her job to call you and she isn’t helping anyone else today. She again said not my problem. I’m closed now. I did not see her name and when I asked for it she started out the door. She was of Asian descent. Then she directed me to another CVS near Cedar Park (by the time I drove there they would have been closed) so she decided to close over and hour early and leave me without medical treatment. I was so outraged that someone in the medical field could look at a person in need and basically blow them off. I was so upset I immediately called the Minute Clinic number to complain. That phone call was almost as crazy as the treatment I was given at the clinic. The first woman I got on the phone with basically told me she can close when she wants to regardless if someone is waiting. She also proceeded to ask me questions about if the rash was located in a private area, as if that was a reason or excuse. I told her the rash was on my legs and forearms and was becoming more severe by the minute. I asked to speak with her supervisor because all I was getting from this conversation was that I apparently am the issue… not sure how I’m the issue yet, but apparently an apology and a resolution is impossible to get from customer service. I was then given over to a supervisor. I had to repeat the whole story over again, after the 30 plus minute phone conversation I was given the apology and told they were filing a complaint and I would hear something back from them in 7 days. Well its day 11. Still haven’t heard a thing. I left two numbers… my email. I guess nobody cares. Nobody at CVS or Minute Clinic. I did not get any treatment over the weekend and my rash grew to the point of being severe! I was seen at the urgent care in Bee Cave and given two types of steroid because of the severity of the rash. The point of this letter is to communicate the treatment of one of your valued customers. I used to come to CVS by– weekly. I will never return to a CVS for anything because they fail to take any responsibility. Is there a manager at this location? Does anyone take responsibility for the posted hours? When am I going to receive a call or an explanation for how I was treated?

Waste of time and money! AVOID and go to a place where you will be seen by a qualified physician (not a Physician’s Assistant).
I came in with identical symptoms as my child and asked for an identical course of treatment which fully addressed the issue with my child a week prior (a simple prescription for a course of antibiotics).
The under qualified PA insisted on prescribing a steroid-​based medication for something not evening bothering me, and refused to prescribe something more likely suited to address my symptoms.
I am going to escalate this issue accordingly. We shouldn’t have to pay for under qualified people masquerading as medical professionals doling out misinformation, advice and irrelevant prescriptions.
Fuck this place.

They should call this the 5 hour clinic. I checked in 2.5 hours ago. I was second. It’s 2.5 hours later. No text. I am still second and there is a 60 minute wait next to my name. This place is definitely unprofessional. No way to reach a human.
Guy sitting there said they are just grabbing people outside. NOT TEXTING and not asking who is next.
TIP: complain to CVS MANAGER

I have used the minute clinic for sports kids physicals (great, timely etc), but realized this last go around that you can NOT call the Minute Clinic back if any problems arise after initial treatment. When you try to leave a message with the call service, none of the information seems to get through and so any follow up advice they give you is unhelpful. I had a serious reaction to meds prescribed (not their fault) and could not get any help from Minute Clinic. I ended up going back to ADC Clinic (which has AWESOME after hours Triage nurses who call you back right away) and learned my lesson — if it’s something with potential for complication, go to ADC instead.

Long wait! Long wait! Long wait!
Shame on these people for calling it a minute clinic.
I dropped in to get vaccinations for me and the boys. We were third in line. After over an hour waiting, the practitioner told someone else who’s complaining about the time that was approximately 25 minutes per patient.
They don’t tell you that when you sign in and begin wasting your time there.

This was the a huge waste of my time. I was feeling bad on Thursday and had a very bad sore throat and back pain. The clinician did not test me for strep or swab me for the flu even though it’s HIGH flu season and I told her I had not had a flu shot. She also told me she didn’t give antibiotics.
I left with some lidocaine wash for my sore throat and no instructions. By Saturday morning I had become so sick a friend had to take me to the ER. They swabbed me for the flu and guess what? I have H1N1 Swine Flu and was dehydrated.
What level of incompetence! I feel so sorry for the sick people that saw that particular person working that day because she seemed like she was going to prescribe any meds or do a swab for strep unless you were a child or had children in the home!
Awful. I won’t go back. It certainly reminds me why it is important to have a primary care physician and establish a relationship with them so they will work you in even when they are booked.

I have had a sinus infection that won’t go away. I really need to get better, as this thing is really dragging me down.
Too busy and tired to go see my primary care physician, I stopped in here on a Sunday afternoon. There was no wait. I checked in at the computer, saw the nurse practitioner (who was very nice), was assessed quickly and thoroughly, and given a prescription for some antibiotics, which was sent to the pharmacy a few feet away. I paid a doctor’s office visit co-​pay in the clinic, left the clinic, and went over to the pharmacy to tell them I was waiting in store for the meds. The whole thing took about 20 minutes.
So much easier than an urgent care clinic.
*The Minute Clinic is accredited by the Joint Commission for Hospital Accreditation and the Centers for Medicaid and Medicare CLIA program. So it’s legit.

it was hard for me to choose the amount of stars– but I finally just went with the description that Unilocal gave me, «Meh. I’ve experienced better. As a former waitress with no insurance, I love the service that they provide. It’s fast, convenient and cheap. What I don’t appreciate is the asshole nurse at the lake Austin location. I’m sure it sucks that after all of your training the only job you can get is at CVS and you hate it– but don’t be a dick to me because I’m poor. On top of her being such a jerk (everytime I went there) — I question her abilities. I have chronic strep. I get it four or five times a year. I get strep A and Strep C. I know what it is when I get and I can tell the difference between the two but I still have to go get a prescription for the antibiotics. I have seen this chick several times for strep. The LAST time I went I explained to her when my rapid A test came back negative that I have also been diagnosed with type C to which she replied, «there is no type C. If they told you that then they were just trying to trick you.» Wait, What? Trying to trick me? Is that something you do often in your profession? A simple Google search NOT TO MENTION YOUR EDUCATION would show that there are several strains of strep. Unacceptable. So, long story long– Minute clinics are great if you have something simple, or if you absolutely know what’s wrong with you. Cause you’re gonna get the D students that didn’t have a whole lot of job offers lining up. Beware of the nurse in boots at the Lake austin location. Better yet try a Texas Med clinic or Victory– they probably have higher standards.

After my terrible experience at their other location, this was more than pleasant!
Though the line was long, it went relatively fast. The nurse practitioner was pleasant, and nice and did not seem phased by how many people had come in and out.
She quickly diagnosed me and offered good advise on treatment. And definitely helped with the fact that I am not insured!

I almost don’t want to write this review because I don’t want all of you showing up and making the wait time long the next time I go, but I’m feeling generous today.
If you have a cold, flu, some kind of virus, or anything else that you would normally end up going to an expensive emergency clinic for, just go to Minute Clinic. It’s faster, cheaper, and you can browse the As Seen on TV junk while you wait.
Appointments are on a walk in basis and you sign yourself into the computer when you arrive. The computer shows your place in line and updates while you’re waiting, I loved that! They were busy the day I went but I was made aware of that up front. I waited an hour, but that’s nothing considering it’s flu season.
The nurse practitioner was very nice and gave everyone a full 20 minute consultation. She also made all the coughers wear masks which I appreciated. After my appointment, my prescription was immediately ready at the pharmacy and I was on my way home to recover.

My friend referred me to the minute clinic after I woke up one morning with an unbearable sore throat. When I arrived, I filled out some forms and waited no more than five minutes to see the PA. She was extremely helpful and personable. They diagnosed me with strep and called in my prescription in less than 30 minutes. Considering how I felt at the time, this was like a miracle. This is the best doctors office experience I’ve had in Austin so far. Fast, efficient, and inexpensive, I highly recommend!

I went here because my fiancé fell and just needed a couple of band-​aids that we were to purchase.
The guy at clinic counter wasn’t too helpful as he showed us what we should buy… the same things we already had in hand. But at least he was a nice guy.
Now we arrive at the counter and forgot to check how much the band-​aids were, so we ask the cashier to check on the price. She gives us back the band-​aids and points to a price checker, all the while guessing the price. 30 cents? 90 cents? Can’t be more than $ 1.20! Thanks lady, maybe instead of guessing you could have just looked up the price. Not to mention she was way off her pricing (over $ 2.00 a pack).
Honestly that cashier was lazy and not bright.
A-​OK and that’s it.

I went to this Minute Clinic late this morning for a very painful right ear. Kelly, the Nurse Practitioner, examined me and agreed I had an outer ear infection (my first ever). She prescribed antibiotic/​steroid ear drops, emailed the script to my pharmacy, gave me a bunch of printouts outlining what to expect, and told me she’d check back with me.
Registration/​check-​in was computerized, fast, and painless. My wait to see her was about 5 minutes. I was in the examining room for about 10 minutes. I helped expedite things by having my insurance card and list of prescriptions ready for her.
I really think this is how medicine should be done. Quick and easy. I wouldn’t go there if I was having a heart attack, but for things like this I think this is the future of medicine. But, for it to succeed, I agree they have to have strict guidelines and define what they can do and what needs to be referred to a «normal» clinic (slow and expensive) or Emergency Room.
And I kinda liked Kelly. She was quick, professional, knowledgable, and had that «You wouldn’t believe the things I’ve seen» attitude.
I can’t say I’d like to go back there, but if I have another minor medical problem that fits within their realm of treatability, I will.

I waited less than 15 minutes to be seen. The nurse practioner (Cindy) was incredibly attentive, explained everything thoroughly, and made the experience great. She even followed up with additional helpful information by phone. I would highly recommend anyone with a minor issue (e.g. sinus infection, like me) come here.

We brought in a child with a high fever to the CVS Minute Clinic on the corner of Braker and Lamar last Friday, February 24, 2012. I knocked on the door as it had a closed sign on it when in fact the sign on the door showed they were open until 7:30 pm. My cell phone showed 7:09 pm. I could see that there was someone in the office and wondered why it was closed early when another sign contradicted the closed sign. A nurse opened the door and refused to help her claiming she was closed. I mentioned the hours of operation on the door and we were more that 15 minutes prior. There was also absolutely no other people there and she was not with a patient. When I explained the child was very sick and had a fever (her cheeks were even red and showing it), the nurse just looked past me and said she had a lot of paperwork to do and couldn’t see any more patients. I was in total disbelief that this even happened. I didn’t realize that the hours of operation included their paperwork duties that warranted closing early, refusing to look at a child with a high fever. She was even cold about it. She did not live up to her job that she appeared to not like. It was just a job with a salary. No concern of a child with a high fever and obviously sick who came for help during the hours of operation. The nurse just wanted to get home early. She told us to go to another place.
Just want to alert others so you don’t drive all the way to a place that claimed they were open and then changed their minds so they could get home early. How sad that we live in a society of medical clinics and supposed licensed medical people who are not focused on what they are supposed to stand for. I tried to call about it and the higher up people had no problem with her behavior and actions. We now know to stay away from minuted clinics. They had no care or concern what so ever. This tells me it is a clinic wide problem. How inhumane for a medical clinic. I pray that their attitude and unethical behavior towards sick children doesn’t affect the life and well being of others. We all need to pray for this nurse as well as others of this nature in the medical profession. I have seen way too much and too many mistakes by carelessness due to greed. They will be judged by a much higher person and you know who that is. Someone these people don’t even know. How sad.

I’m disappointed in the fact that they won’t take phone calls. There is no way to talk to them over the phone at all. What?

Went around noon on a Saturday, there was one person in front of me. I signed in, browsed a few magazines, and 10 minutes later the doc called me in. She asked me a series of questions, checked me out, and prescribed antibiotics. Walked over to the pharmacy and had my drugs in another 10 minutes. All together it might’ve taken a half an hour. Walked out thinking, «Why isn’t all health care like this?»
Five stars for what it is: if you think you have something simple like an ear infection, etc., I’d highly recommend it.

I wish I could give the minute clinic a glowing review. However, my experience there was extremely frustrating. Single-​star frustrating. There was a quick sign-​in process and a short wait, during which time about 3 people lined up behind me, looking like death warmed over. Because of the proximity to my house, ease of sign-​in, and speed to see a medical professional they get an extra star, for a grand total of two very underwhelming stars.
The nurse practitioner was pleasant enough but seemed maybe a little tired or like it had been a long day. I told her I believed I had a urinary tract infection and she asked me a series of questions– how long I had had the issue, what my symptoms were, etc. She tapped on my back near my kidneys– no pain. After a couple of minutes of questions she informed me that based on my symptoms she couldn’t test or treat me. WHAT!!! It specifically says on their website that UTI is one of the conditions they can test for and treat.
She argued that there are certain conditions that must be met by the patient in order to receive testing or treatment at the minute clinic and one of the conditions to be tested/​treated for UTI is that you can have experienced symptoms for 7 days but not 10. I had had symptoms for exactly 7 days. What gives? Here is where the breakdown occurred: one of the first questions she had asked was (in retrospect) a very leading «how long has this been going on, like 10 days?» which I agreed to because in my mind 7 and 10 aren’t that far apart. She set me up in a verbal trap!
I had also told her my symptoms started when I was on a plane. I could have easily proved this was exactly 7 days before by showing her my flight ticketing info but she really didn’t care. She told me she had to go with what I had said at first (even though she led me to make an imprecise and inaccurate statement), that she couldn’t treat me, and that I needed to go to the doctor and sent me on my way, spitting mad.
Easier said than done, harried nurse practitioner! Firstly, I’m a student and the only reason I’m not at the student health center in the first place is because it’s spring break and they’re closed. Secondly, I have a preexisting condition that makes me ineligible for health insurance and makes doctor’s visits cost hundreds of dollars, which is why I’m at the CVS Minute Clinic and NOT the doctor. Thirdly, I’m unemployed and poor and was grinding my teeth calculating the bill for your drug store clinic. It’s a freaking UTI– test the urine, find the bacteria, give me antibiotics! I’m not trying to score hard drugs from you! I’d really rather not take antibiotics during south by southwest, but it’s clear to me that it’s medically necessary! I’m not trying to pull the wool over your eyes!
I can understand the ego reasons why a medical professional may not want to admit to asking leading questions that determine whether or not a patient is eligible to receive treatment, but I find that behavior unethical and extremely unprofessional. Thanks for nothing, CVS Minute Clinic.

With a pain in my right ear that got worse with each passing day, I thought it time to revisit the Minute Clinic.
Once again, I entered a calm and quiet place. No advance appointment, but no worries, as there were no other patients there. I signed in electronically, a two-​minute process, then was quickly called into the room by Kelly, the nurse practitioner.
Kelly was great. She diagnosed the problem (fluid in ear canal), discussed how to deal with it and prescribed antibiotic drops. She also scheduled a follow-​up appointment to irrigate my ear and free it of debris after it’s all better. Here’s the best part… I can come back at no additional charge. I know they do follow-​ups at doctor’s offices, but had no idea this type of thing was available here.
Kelly emailed my scrip over to the CVS counter. I walked ten feet to pick up my ear drops. Then got in my car to go home. Seriously, can this get any easier?