Arise Austin Medical Center

I came back to Arise for a total knee replacement, and my trust in this facility was well warranted. I love this place. From the staff in pre-​admission to the last two folks who saw me out the door today, my whole four days in-​house was superb. The food is remarkable, the attention to detail unerring, and my assigned nurse, tech and charge nurse teams were extremely attentive and professional. I believe this is the best of the best when it comes to surgical care hospitals in Austin Texas. I love this facility, and will return any time I need their help,

My 3-​year-​old son went in to get his tonsils removed, and this place did everything they could to make him feel comfortable and ease our worried minds. The pre-​op staff was awesome. They were so friendly to my son, playing around with him and making him laugh. Even the anesthesiaologist joked around with my son. The post-​op staff was just as friendly and patient with my crying son and helped calm him down. They were always willing to make sure all of us were comfortable while we waited to see how my son was doing. Everything from the endless supply of Popsicles and apple juice to making sure he had enough pillows to sleep.
Also, I want to give a shout out to the office staff and John who were willing to give us a tour a couple of weeks before the surgery to help ease our minds. Everyone at this place is amazing, and if we have to do any further surgeries (hopefully not any soon) then this place would be my number one choice.

For the most part, the experience was very good. The pre-​op team was excellent — friendly, competent, etc. The night crew — Trey and Robert — was exactly what you want after surgery — friendly, attentive, etc. The room was private which is appreciated when you are unwell. The food quality and choice was surprisingly good for a hospital and is welcome when you are trying to regain your appetite. However, the day staff seemed overworked. I felt like an inconvenience. Also whoever answered the call button was extremely abrupt. Kindness is key in a hospital.

I have nothing but wonderful things to say about this business. Went in for a femoral rod removal and knee scope operation. Surgery was performed by my original surgeon so I knew I was in good hands. What I didn’t know was how absolutely wonderful and caring the nurses and staff would be. I’ve never felt more comfortable and pleased with such service. A huge shoutout to the RN Kim and the RN Leszli. Kim was by my side the whole time during my recovery making sure I was 100% comfortable and even personally called me to check on me after I was released. Leszli was the RN in the OR with me and my surgeon. I couldn’t of asked for someone better. Attentive, honest and down right amazing.
My journey with this injury has been very strenuous the past 2 years. In hopes that this will be my last chapter of recovery. So thank you Arise medical center for taking such great care of me. And to Kim and Leszlie my gratitude is beyond words.

Where do i even begin? I went in to have surgery on April 1^st and was the first in line (7 am) to go in. The power went out that delayed my surgery, that didn’t help nerves… but the staff, they did everything to help me relax and feel at home while we waited for the city to get the power back on. When I was taken back the anesthesiologist Dr Lucia, the CRNA Darby, the pre-​op nurse Kelly, the operating room nurse Caiti and the recovery nurse Jessica were all there looking down at me with warm loving eyes to comfort me. When they told me, «Here comes the sleep meds,» I got scared… but everyone in that room must have known it because they all touched my arm or shoulders and they all told me, «We are here to take care of you and we will watch you every second your sleeping.». I remember getting a warm since of peace then fell asleep. I remember their eyes and their gentle squeeze of reassurance on my arm, hand and shoulder. THAT right there is amazing to know that they cared about my fears and treated me like I was their family. God bless you all!
I stayed for 2 nights. My pain was hard to get under control, but the floor staff was just as amazing as the operating room staff. They worked with me until my pain was bearable. Elizabeth, Sean, Ellen, & Kevin my RN’s were constantly checking on me every day I was there. They kept me up to date on times for next shot, and worked with doctors to get more when what was given just didn’t work. They ALWAYS had a smile for me and I felt safe under their care…: Paloma and Gary, the very same. They both always came in with smiles and went out of their way to make sure I was ok and got me what I needed when they saw I needed something. Very compassionate. John, Rhonda, Sean, Kevin and Gary were amazing. I couldn’t of asked for better care from them. I never felt embarrassed around them or any other staff members considering that my surgery involved my lady parts.
There was one occasion I distinctly remember that touched my heart… Gary heard me crying from the hallway. He came in my room and wiped my hair out of my eyes, took hold of both my hands and began to sing the most beautiful Irish song. He took away my pain with the show of compassion and true love of his job. This man along with all the others I mentioned deserve a raise. I wish more hospitals would take lessons from this establishment. This world could use more people like this. God bless each and every one of you that played a part in my care. I pray to God I didn’t forget anyone’s name, because you ALL deserve to be recognized for a job well done, above what is expected of you. It shows you all love what you do.
Let’s not forget the Chef here. When I got my tray of food… OMG! The food was AMAZING. It was brought to me on a stainless steel tray, with a stainless steel lid, heavy fancy cutlery and a white cloth napkins I felt like I was in a 5 star restaurant. And after eating the food… to be honest, I didn’t want to go home… I wanted more of that wonderful food.
God bless you all!
You are ALL wonderful.

This is by far the best «hospital «stay we have ever experienced. The staff was very caring, & nice. The food was amazing, not bland at all. I would definitely recommend this place!

I had surgery last week at Arise and the staff was excellent. In particular Trey and Deb were caring, responsive, senitive during an uncomfortable time. It is hard to single these two out since everyone I had contact with at this venue were great. They made a unpleasant situation bearable.

Had ACL repair surgery performed here. The admitting nurse was so kind and caring (that’s the only reason for two stars). The discharge nurse and the general procedure to kick you out quickly is super evident. Plush carpets and chandeliers and CD that comes in the mail asking if you’d like relaxing music played is ridiculous and doesn’t translate into better care. I awoke from surgery in tremendous pain and asked if I could recover a little longer and see my doctor. That was not allowed and there was zero compassion.

Very helpful, kind staff. Waiting room clean, comfortable with coffee and water. Nurses professional, knowledgeable, kind and compassionate. Dr. Lim is an outstanding physician!

Worst experience ever. Went into to have surgery on my wrist my doctor is a great doctor and surgeon. But this hospital is the worst 1^st off they could not find my veins to start and Iv. Tried many locations to the point that my hand and wrist are swollen and bruised. Then the anesthesiologist was the worst ever, ask me when the last time I took my blood pressure and diabetes medicine .what? just cause I am overweight you assume I take these when I do not. Ok we asked for someone else to do Iv and she stated she was the best. Really that’s why my arm looks like that. I got up and walked out of
feeling like if this woman put me under then I was not going to wake up. She could not answer any questions I had or treat me like a human. Then no this was not going to happen

I was released about three hours after Thursday surgery for a herniated disk. We received essentially NO follow-​up meds as promised and no instructions for post op care beyond some generic descriptions in a stack of written literature. By Saturday, I couldn’t stand without passing out. Neither the dr’s office nor Arise was receiving, much less returning, calls. Upon advice of a dr friend in another city, we gave up trying to manage at home Saturday night (and my husband is a big guy at 6’4″), called 911, and were admitted to a full service hospital where they identified issues that were at the cusp of becoming very, very serious, got me on a real pain management regimen, and started in with much-​needed PT and OT. We’re in the process of following ethical guidelines to transfer care from dr who did surgery to more appropriate follow-​up. While Arise was punctual with pre-​op labs, I would NEVER use the facility for services again. (Did I mention the dr finding a page in my file for a different patient or that they had a wrong medication dosage with possibly serious implications in my history?

I recently had rotator cuff surgery at this center. From beginning to end the staff were fantastic. The facility was excellent. The recovery was exceptional. Over all a great experience!

Beautiful offices, friendly staff. I got a very personal greeting from Dr. Marci Roy taking me back into her office. She is amazing by the way she communicates while listening taking in so much medical information. Dr. Marci Roy was able to get to the point to diagnosing results that I was very pleased with. I will return for Dr. Marci Roy as my neurologist follow up appointments as necessary.

I had surgery at Arise in December. While I give this place 1 star I must say that my best experience at this hospital was right before I went under. The nurse how placed my IV was so sweet and gentle. She was my favorite person there. However. After my surgery I had asked for someone to bring my sister into my room 3 times before she was brought in. Meanwhile the respiratory therapist was telling me how to use this strange device that I suck air into. I did it once then forgot about it, for heavens sake I had JUST gotten out of surgery. A few hours later they asked if I wanted some food but I wasn’t ready. My sister then decided to step out for some lunch. I paged someone to ask if I could have menu and nobody came. A while later my room phone rang and I was in a position (and fresh out of surgery) where I couldn’t reach it. I paged the nurse to let her know that someone had called and I couldn’t reach the phone. She repeated back to me what I had said then hung up on me. When my sister came back she was surprised no one had brought me anything, she had to find someone to bring me a menu. I had a lot of people come and visit me, I also had a foley catheter in as well. My bag was full and had not been dumped since placed. A tech came in to get my vitals and decided to change it in front of everyone. It was so full! That night one of the nurses asked me if I had been using the little sucky device, I said I used it once. She told me that I was supposed to have been using it 4 times an hour to prevent pneumonia!
Now let me just say something here. When given instructions about how to prevent pneumonia after surgery, I feel it would have been helpful to instruct the companion of the patient after surgery because the patient is groggy and tired from the surgery! I was appalled. Also, there was a communication board in the room which she could have written instructions on. AND every single one of the times the nurses or techs came in to check on me could have asked my if I had been doing my exercises! It wasn’t until the middle of the night that someone asked me that, and I had been out of surgery since 6 in the morning.
The day after surgery I had a nurse check on me once in the morning and not again until around 4pm. At that point I was off my IV and ready to get the heck out of there.
The general attitude of the staff was poor. I didn’t meet a single nice nurse or tech after that. According to them it was very busy and short staffed. I get that, but patient care is important and they failed this patient.
The kitchen staff was very nice though.

Had a myleogram done here. The experience was one of the best I’ve ever had in terms of care received. If you’ve ever had a myleogram, you’ll know that is saying a lot.
First, they had me arrive an hour early to get me prepped. Wait time in the lobby was minimal. About 10 minutes, and then they called me for prep.
At prep, I was met by GENUINELY smiling faces. It was instantly obvious the Techs and Nurses are very happy working here. A big plus when you’re about to get a damn spinal tap. Professional warmth is such a great thing. Thanks again Ladies!
The procedure was accomplished with a local anesthetic, and was over with very quickly. The doctor’s bedside manner was reassuring and jovial. After the ink was in my spine, we went through a series of x-​rays.
I was then stood up like Frankenstein using the table to help me stand. We all had a laugh about that. ;-)
Next was a CAT scan, and then whoosh! Off to recovery. The recovery nurse, Alicia was so very attentive and kind. Calm and reassuring. Real smiles. She instantly handed us menu’s from the lunch room and had a nice lunch brought for my wife and I. One of the nicest recovery room experiences I’ve ever had.
Discharge was short and sweet. I had no residual headaches or pain from the procedure.
This place is a class act! Hope they stay that way!~

I was sent to Arise Medical Center for a pre-​op evaluation for neck surgery. To be specific, I was sent to Dr Smiley’s practice within Arise. The EKG found something anomalous, so I was referred to a cardiologist by Arise.
The cardiologist did a cardio angiogram on me and shortly thereafter cleared me for the surgery. The surgeon received the all clear from the cardiologist within a week. The surgeon still has not received the all clear from Arise, a month later. According to the surgeon’s scheduler, who called Arise herself, the doctor who did the pre-​op still has not signed off on the clearance.
I’m living in pain, and my life is essentially on hold, because the doctor at Arise can’t be bothered to sign a piece of paper and fax it to the surgeon. I’ve tried calling Arise repeatedly over the last few weeks, sometimes multiple times per day, but I’m always forwarded to «the pre-​op clinic», which goes to a generic voicemail, and I never get a call back.
Today I called and the phone just rang off the hook with no answer at all.
It’s looking like they’re going to force me to go up there and actually stand in front of their counter until they do their jobs and get the clearance signed so that I can get my surgery done, which I can’t even get scheduled because Arise can’t get their act together.
If you are being sent here for a pre-​op, take my advice and ask to be sent elsewhere. This place is terrible.

10 STARS!
Had to to got ER and looked up what facilities are in my network. Arise was the closest to my work.
They were very responsive in the ER — new to the area and NEVER felt pain like this before so I knew that I was going to get admitted.
Fast forward, I was admitted. Nurses were all attentive. It’s like a boutique hospital. One night a nurse came in and asked if I wanted any aromatherapy. They put either lavender or peppermint oil on a cotton ball, put it in a paper cup and place it in your room. Heck, they don’t even do that at some spas! All the nurses and tech staff were soooo accommodating and kind. All I could eat was ice chips for the first 48 hours of my stay and I was eating it like all the ice would melt in 10 seconds. They kept on refilling my pitcher and not a sneer or any eye rolls.
The food. I can’t say much of the food cause all I could eat were clear liquids and then liquids. I had strawberry, vanilla and blueberry and vanilla protein shakes and they rocked! It was at least a 18 – 20 oz. I was surprised how large it was. I couldn’t finish it all but they were sooo yummy! I also had tomato soup, veggie broth, chicken broth, lots of jello, lots of popsicles, ice cream and tea. Basic on all these.
The rooms were VERY nice. Cherrywood stained cabinets, the walls looked like blueish gray walls. The bathroom is very nice. The lighting above the sink look like chandelier.
Besides Dr. J. Abikhaled, the surgeon (please look at my review under Austin Surgeons), Dr Vu was great. She had great bedside manner, informative, and patient.
The only negative would be is that the TV is a bit small. The location of the bed is on the other side of the room and it was a bit difficult to see.
**Update. I received a message indicating that they will get larger TV’s! Woo Hoo!

I have come to Arise for now 4 different nerve blocks with Kery Feferman of Austin Pain Associates. I had previous «experiences» with another Surgicenter who was associated with a Pain Management doctor, but this place is WONDERFUL. I live in ROUND ROCK and drive down here for my procedures. The first time I found out I would have to do so I grumbled, but now I have no problems. As someone else mentioned, everyone here is happy, seems to enjoy working here, and actually care about their patients!
I am have what is known as…“bad veins”, so when you come in completely dehydrated for a procedure, IV starts are just not fun. They have LIMITS SET on how many times (2) a nurse can try, and (thankfully it only happened once) but after two nurses tried (and the second one only tried ONCE) they got the doctor. HEAVEN!!! To me, it is these very little, but important things that make me happy. I’m getting ready to usually have a nerve block, so enduring a good IV start gets things started well.
Unfortunately I know I will be coming back at least once more, but I know that I will have a great experience at Arise!

My friend was brought here through emergency to have surgery and I went to visit her and the waiting area is very clean lot of space great parking.
she had a nice spacious private room. the staff was friendly and nice. this place was very clean.

Had first spinal steroid injection at another facility & refused to return there for 2^nd. Dr scheduled me at Arise. HUGE difference! Staff was patient, efficient, friendly. Everyone seemed happy to work there, eager for my comfort & other patients in with me were repeat customers. ;)
HOPE this injection does the trick for me, but if not I’ll DEFINITELY return to Arise!