MedSpring Urgent Care

This place has great, friendly staff and nurses. The doctor is sweet and knowledgable. I was taken in and seen in a very reasonable amount of time. And there’s coffee in the lobby. This was a very nice experience!

I never thought I would review an Urgent Care clinic, but I had such a good experience I felt the need to Unilocal.My husband took me here one morning recently because we thought I had strep throat. They saw us VERY quickly, examined me, diagnosed me, gave me a shot, and called in a prescription all within 35 minutes. Unbelievable. Also, everyone was very friendly and polite, which is saying a lot for 6AM service. (Except the guy at the front desk wasn’t very receptive.) The next time I have an emergency that requires a doctor this is 100% the place I’m going.

Came in for a scratched cornea. Quick, friendly staff. I was out within 30 mins. My prescription was called in to my pharmacy and I was feeling better in no time.

AVOID AT ALL COSTS. You are lucky if you’ve managed to have an easy experience here. I have been denied care for an «overdue bill» that had been paid out via my lawyer two months prior. I was allowed to bleed on the waiting room floor and cry and not offered so much as gauze wrap. It turns out that their policy is to deny service to customers whose bill has gone into collections, but mine had not even been due so long as to have that happen. My lawyer paid my bill for a previous visit on October 5^th to their office on Ben White, and that payment somehow did not even clear until November 10^th. Further, when I attempted to receive treatment on November 11^th, that payment did not show up, and I was refused.
Fuck that.

This place is clean and the staff is friendly. I have no problem going here for minor medical issues. Ear ache, stitches maybe, stuff like that.
I went here with a suspected broken hand (scaphoid bone) and they missed it. The attending dr. missed it and the dr. that review it overnight also missed it. I would normally not blame the facility for missing this except when they called me to tell me it was not broken, I asked them to re-​examine the X-​rays because it was so swollen and so painful. That is when the woman on the phone became short with me and in a harsh tone told me that two doctors looked at it and said it’s not broken so it’s not broken.
Wanting a second opinion I went to the Austin Hand Group where the break was identified in 5 minutes.

Excellent service! I’m not from here and my daughter recommended. Professional staff, fast, kind and great care. Highly recommend. Helped me locate a pharmacy close by. The facility is well done.
congrats to Tony for his move to Austin. He will be a blessing to many. Love a Nurse practitioner and Leesa was terrific.

Went here late at night one time because I was feeling really dizzy and felt like I might need medical attention for it. I got lucky, because the staff said that the doctor usually leaves at 9 PM, but he was still there. The doctor was pretty thorough and patient. In the and, there was not much he could do for me because all my vitals were normal. Still, I appreciated that he listened to me for a long time and took the time to suggest various ideas of what might be causing the dizziness. Four stars.

DO NOT go here on a weekend! They are under staffed. I waited almost 3 hours and gave up!!! With it being about 4 blocks from me it would have been faster if I’d just driven to ARC on Far West. Go some place else and you’ll be taken care of a lot more quickly

Facility is nice and the nurse practitioner was great, but be prepared to fight for the correct billing.
I have BCBS and an Urgent Care copay of $ 25 (it’s right on my ins card). They said my copay would be $ 100 and that’s what they «verified» with my insurance. I called my insurance as soon as I got back to my office and they said «No, your Urgent Care copay is $ 25.» Called MedSpring back and they reiterated that no, it was verified to be $ 100. After some back and forth they finally gave up and said they’d be cancelling the $ 100 and will send me a bill for $ 25. If they were truly correct about my copay, you’d think they’d tell me «tough cookies». It’s likely that they’re just trying to fraudulently bill you the higher amount.

Came in twice with blackened tonsils, flu symptoms and high fever. Both times they gave me antibiotics, the Dr, told me if I couldn’t swallow to «just go to the ER.»
Kept getting worse and went to St. David’s. I had a bad case of mono, one of the most common things a person can have, and Doc-​in-​the-​Box misdiagnosed me… twice. Not only that, I took many rounds of serious antibiotics I didn’t even need, as mono is viral.
Just go to the ER; it may take long but they are thorough and know what they’re doing.

This place is wonderful. I had serious reservations about going to urgent care, but I had a nasty splinter that needed to come out before I went on a trip to Greece. I made an appointment online and was seen right on time. The facilities were bright and clean. Every person that I dealt with was incredibly kind and knew what they were doing.
Dr. Frederick made me feel very comfortable– which is saying a lot because I am terrified of needles and he had to numb my toe to get the splinter out. I would absolutely come back here again if I needed to!

Worst possible experience so far,
Went there once, doctor spent 1 min, looking at me and prescribing the medicine.
Prescribed one medicine for 5 days and other for 10 days.
The antibiotic was going to take 10 days to completely get rid of the infection but the swelling pill just for 5 days, so naturally I had to visit them again for additional prescription of the first pill. $ 150 for first prescription and $ 150 additional prescription.
Health care is pretty fucked up in this country.
and for an urgent care these guys are the slowest.
You need at least 1.5 to 2 hours to see the doc.

You will get no complaints with me about this place. I think it’s great that they open a full hour (at 7am) before the other urgent care places around here do. When you’ve been up all night waiting for one to open up, that’s a big deal.
We got there shortly after 7AM and there were already people waiting to be seen. We quickly and efficiently filled out the paperwork and were shown back to an exam room. It was one of the nicest ones I’ve seen! It had a couch for us to relax and me to hold my poor daughter as well as a TV to keep her occupied. We had no qualms with waiting.
The PA knew pretty quickly that DD had an ear infection. We had our script sent to Walgreens at that was it. It was great.

I’ve had two great experiences here. The first time I went, I was worried I had bruised a rib coughing during a bout of bronchitis. The doctor diagnosed me with an intercostal muscle strain and just recommended OTC pain killers. The second time I went in, I had an infected ear piercing. The doctor sterilized the piercing and wrote me a prescription for antibiotics. Both times the doctors were very competent and friendly and printed out a sheet of info on my diagnosis. My partner had a bad experience at the Guadalupe location, so I would definitely recommend this one if you have the option.
Medspring offers free snacks, drinks, and gives you a remote for the TV while you wait. I never took advantage of any of it, since I was in and out within 20 minutes.
Edit: I’ll add that I have UT insurance and the copay is around $ 30. Both times I went were during the daytime on the weekend and there was at most one other patient, but it’s good to call beforehand and ask about the wait time.

Misdiagnosed me TWICE. Worst $ 300+ I’ve ever spent.
I’m well now, after going to People’s Pharmacy.

Okay, I’ve finally calmed down enough to write this review with minimal bias.
I’ll start with the positive. The front desk girl was super nice, as well as all the other assistants I talked to. I didn’t have to wait long to be seen either.
The negative. Oh my GOD, the negative. I spoke with the doctor for literally, and I mean literally, three minutes tops. Without boring everyone with the details of my medical history, I came here because my eczema has been out of control from the heavy amount of oak in the air. I’ve been to every doctor, dermatologist, allergist, but I just needed a quick scrip of what I always get, every. year. My entire body is extremely dry and red and the doctor (whose name I never got) diagnosed me with a FUNGUS after giving me a quick up and down look.
I get that I have never been to med school and you don’t know my history, but I can tell you for a fact my body is not covered in a fungus. The doctor went down the list of prescriptions to try; I’d either had them in the past or use them now and he finally resorted to prescribing me an anti-​fungal cream… for allergy-​induced eczema. The conversation ended with the anonymous doctor suggesting «ehh, you might want to see your allergist.» I asked him if this was an April Fool’s joke and he said no and walked off.
Bottom line: This place successfully robbed me of my $ 35 copay. I don’t want to shed bad light on this entire chain, but good lord the doctor I dealt with is the worst man I have ever spoken to about my health. He legitimately has no idea how to diagnose someone.

While I would never go here for a regular doctor’s appointment, I find MedSpring to be invaluable for urgent care when a regular doctor visit is unobtainable and the ER seems like overkill. It is much better than other «doc in a box» options such as the CVS Minute Clinic. MedSpring is clean, modern, quick, easy to work with.
When you walk in, they will take your ID and Insurance and ask you to fill out an easy intake form. The waiting room is very clean and comfortable with TVs and coffee. Shortly thereafter, you will be called into an exam room furnished with a comfy loveseat and TV, where a nurse or PA will take your vitals and ask you about why you are there. Then the doctor will come in and examine you, ask questions, make a diagnosis, and fix you up with whatever it is you need-​prescriptions, stitches, etc…
I was satisfied with the expertise of the doctor and the thoroughness of the diagnosis. I have never had to wait very long and it all seemed quick and seamless. I have been here both for myself with an ear infection and with my Grandma when she fell. Each time was on a weekend after hours. Both of us had pretty straightforward needs and insurance, so I don’t know if the experience would have been different if we were uninsured or had something ambiguous wrong.
Overall, I would highly recommend if you are in a pinch and need medical attention.

I have been to this ridiculous excuse for a medical clinic twice now. The first time was this summer, where I took my 10 year old stepson in to be looked at after some weird facial ticks. They took barely 10 minutes to examine him and then told us he had a seizure and needs to go to the emergency room. We did so, and the doctor in the ER was confused as to why they would have told us that, since it was absolutely not true. He had a mild case of Bells Pallsy, and an expensive ER visit was not necessary in the slightest. Neither was the panic attack MedSpring caused by telling us wrong information.
Yesterday I went in to have a bump checked out on the back of my neck. After waiting almost an hour to be seen, a rude female doctor took all of 5 minutes to examine me then told me that I had a cyst and needed to go to the hospital. Today I went to a REAL doctor and they told me it was only an ingrown hair, and that antibiotics is all I would need.
So to sum up: this place is nothing but a $ 50 office copay excuse to misdiagnose you and send you to an expensive hospital where they will tell you it’s not even close to what they thought it was.
Don’t go here. Go to
, find a physician, spend a $ 20 copay, and get an ACTUAL REAL DIAGNOSIS.
This place is the «McDonald’s» of medical clinics. They don’t really care about any of their patients, they just want to charge you for an improper diagnosis, rush you out the door so they can do the same to the next sucker, and give you unnecessary stress by freaking you out.

Wow! I could not be more impressed with this place! My baby girl & I came in so I could get a cut on my knee looked at that I thought would need stitches. As I was attempting to navigate my way in with my huge jogging stroller, the man working the check in counter came and opened the door for me! I received this same type of care from all of the staff! Everyone was friendly, smiley and very helpful!
It was clean & they even had brand new (never been touched by another child) toys for my little girl to play with & snacks! The staff also explained that they try to get patients checked in & in exam rooms quickly so that they aren’t left in the waiting room coughing on each other & spreading sickness. Definitely beats an ER visit.
Dr. F… uhhh, Ferguson, or Fredrickson was phenomenal! Very professional, friendly, great bedside manner and a clear communicator! Got 3 stitches & was in & out in less than 45 min! This will be my go place for minor illnesses, etc!

You know, I used to love this Medspring. The doctors were friendly and helpful and I got my shit taken care of.
Now? I won’t come back. Who are these new doctors?
Doctor Khan lied to my face. I had been coughing for a week and couldn’t sleep. I explained that the doctor LAST week at medspring had given me Cheratussin, which was doing nada. I had slept on the couch the night before just to let my boyfriend sleep. I’m familiar with being sick with sinus infection symptoms; I literally get nothing else when I get sick. I ask Dr. Khan for some promethazine with codeine so that I can actually sleep through the night without coughing.
The woman tells me they’re the same cough syrup. No. I’m not a moron and you are a doctor who forced me to sleep three more nights on the couch, waking up every hour with a hacking fit. Shame on you.
Today we came in and saw Dr. Druissemer because my boyfriend is a mess. She told us she couldn’t find anything wrong with him and to go to the ER. When I asked a few follow-​up questions, she told me to stop asking her questions and just go. She promptly closed the door on us and left.
I am appalled that this is how Medspring treats it’s customers.
We are at the ER now and they too are shocked.
Medspring owes us a refund and an apology. We will never go back otherwise and are steering our friends far, far away.
** I also contacted Medspring customer service. Despite their 24 hour guarantee, I have STILL not heard back.