James Dugas, OD

Dr. Dugas is thorough and takes time to explain your condition. I’ve been with him for several years now and am continually pleased.

Dr. Dugas is very patient and informative, and I am also really pleased with his customer service. He will spend enough time with patients to diagnose eye conditions and prescribe the best contact lenses.
I feel very lucky to find this place!

Dr. Dugas has been my eye doctor for over 30 yrs. I have followed him since his location on MLK near campus. Can’t say enough good things about him. Now I take my kids to him and still getting the same excellent care. He is very patient and always explains everything he is doing. I was in Colorado skiing once and lost my only contact on the slopes. Dr. Dugas called in my rx to a nearby optometrist and I was able to get a replacement for free! I hope he continues to practice for a very long time.

I think this is arguably one of the best experiences I have ever had at an all-​services optical practice.
I came by here because of the initial good reviews and because it was conveniently located minutes from my workplace. The first time I came here was for an eye exam in October 2014, which was a thorough and good experience provided by James Dugas himself. Or it may have been Jackman or Miller, I don’t remember but he was professional. I learned things about the eye and examination of the eye I had not known before, because the eye doctor was so patient to answer my questions. I learned things about the eye and examination of the eye I had not known before, because Dugas was so patient to answer my questions. My insurance provided me a free pair of glasses. Joseph thoroughly explained everything about my vision insurance. The level of customer service provided on my first visit was enough to make me return a few months later.
The second time I came was March 2015, to buy another pair of glasses to finish up some leftover funds in my flex spending account. Joseph explained everything to me about my insurance and helped me distinguish my preferences between the look and feel of two different brands of frames. He was instrumental in helping me decide which ones to get and definitely worked with me and my insurance company to get the absolute best deal I could get that particular time. He assured me they would be ready by April 2.
The third time I came was just today, April 7, when I was informed that the glasses I had bought in March were ready for pickup. At first I thought they had taken long enough, since they were not initially ready by April 2. I didn’t worry about this, however, because when products have to be made at another site, delivery times can vary no matter what is estimated. The key thing was they were ready before April 8, which was the latest I was assured they’d be delivered.
Tony took care of me this time, only because Joseph was providing great customer care to another deserving wearer of glasses or contacts. Tony provided another level of customer service that I was not expecting but sure did appreciate. My glasses were presented to me on a black velvet tray, laid out from its carrying case with its microfiber cloth and with a bag of goodies done up like a gift bag. See my two photos for this review and you will see that Tony, or anyone else for that matter, will ensure you receive your eyeglasses in an utmost professional manner, no matter if the brands are Oakley’s, Ray-​Ban, whatever your preference, they are delivered with more than just a simple «Here’s your glasses, have a great day and come back and see us.»
There is nothing wrong with making small talk with your customers especially when you demonstrate you understand their prescription. I was informed that any time I need adjustments made to any pair of glasses I have received at James Dugas, OD, that I could return any time, even to have free refills on lens cleaning solution.
I don’t know how anyone can top that level of excellent customer service. I am always happy to meet people who are in performance of their jobs and you can see they are passionate about what they do because they show it to you in the level of service they provide you. So if you need glasses, or contacts, or an eye exam, come on by James Dugas, OD. Based on my experience you will receive great attention to detail, a no-​rush type of service that makes you feel like you have just left the house of a good friend.

I saw Dr. Dugas for my routine eye exam. I was called back for my appointment within 5 minutes of arriving. Dr. Dugas is friendly and professional and was able to answer my questions (nothing too complex).
After finishing my appointment, his staff was able to efficiently and confidently answer my questions on my prescription glasses benefits, which I know can vary significantly from person-​to-​person.
My total time from arrival to leaving (including giving me an overview of prescription glasses benefits) was around 45 minutes.

Is an eye exam and getting glasses every really fun? I can’t say it is, but I can say that Dr. Dugas and Joseph DeLeon make it as pleasant of an experience as I can imagine it gets!
Dr. Dugas went out of his way to make sure I had the right prescription for my needs and Joseph is a ROCKSTAR. Joseph has amazing taste in frames, is honest (he will seriously say «those aren’t for you»), and he had my new Masunagas special ordered in two days, and lens put in while I waited! If you are looking for an eye doctor (that takes insurance and really cares about his patients) and some fancy-​cool-​fun designer frames, go see Dr. Dugas and Joseph!

He is a very thorough eye doctor. I have scratched my cornea a few times and he breaks it all down for me and follows up to make sure everything is going well.

It’s disheartening to have to leave such a poor review on this practice since I like Dr. Dugas so much as a physician. Unfortunately I am no longer going to be a patient of his because of their poor billing ethics as a company.
A coworker of mine went to her appointment last month. She was told at the time of leaving her appointment that she owed $ 68. She paid the $ 68 dollars because she was told that they would not bill insurance and then bill her, that this amount had to be paid up front, so she did. She then called her own insurance to see if this was correct. She then found out that her exam was covered at 100% and she should not have paid anything. She immediately called them back and they admitted that they didn’t actually verify her benefits. So she had to ask them to verify and bill out to BCBS and refund her the amount of her appointment.
She then alerted me of this when she got off the phone because she knew I saw a physician from the same practice. This alerted me to call and check on my own latest appointments.
Come to find out I was victim to the very same thing. I went to an appointment in September of 2013 and at that time had Humana with a Vision Select plan. I was told when I checked out that I owed $ 78 for my exam, I paid it and that was the end of the story… until. I called this month to find out more, I was told that yes I had a $ 10 copay and that I was then charged the $ 68 contact lenses appointment fee, but that was to be used as a credit for contacts or a glasses appointment if I’d like. Why in the world you might ask would I want to have a credit for a something I have not said I need?! Right, that was my exact question. Not to mention this was not ever ever mentioned to me verbally or in writing during my checkout. Because if it was wouldn’t I have wanted to use that credit… yea, you would think. So to make it even better I am now at a new job and no longer have that same insurance plan… so that credit is no longer any good to me. They basically stole $ 68 from me and will not give it back.
Which leaves me where I am now… going to pick up my records today at 3pm because they will not provide better customer service to a patient of 4 years. I will be relocating to a physician office that provides honest billing services to their patients.
Dr. Dugas, thank you for your great patient care over the years. You might want to look into your billing department and how they are running your business. It’s quite sketchy to be honest.

Dr. Dugas saw me for a routine exam. I am not sure if he spends as much time with everyone as he did with me but since I showed some interest, he explained lots of different conditions (some of which run in my family), their treatments, etc. I was very impressed with how much he was interested in educating me on what I consider one of the most fascinating parts of the body.

I went here for the first time today for a routine eye exam. Had a great experience! My appointment was at 2:30… I was completely done and checked out by 3:30. The girl who did all the tests at the beginning was super nice and so was Dr. Dugas. He spent enough time with me so I understood everything and didn’t feel rushed, but not so much that I was like alright let’s just get this done… If you know what I mean ;)… He gave me a sample of contacts to try out and see if I like them or not before he writes a prescription, yay! Tip: go ahead and fill out all the paper work online if you can, to save time!

One of the best eye exams I’ve ever had in over 20 years of wearing contacts. Dr. Dugas was thorough, used state of the art equipment, and really took the time to explain every test to me. He was also a great listener, taking the time to hear about my family’s complicated vision history with glaucoma and macular degeneration. During the visit, Dr. Dugas was able to convince me to move away from my dependable Acuvue 2 contacts by running an extra test on my corneal endothelium — without even charging me – to show me how my old lenses had started to distort the hexagonal cells in that layer. Instead, he introduced me to newer, more oxygen-​permeable lenses. So far, they feel pretty good.
I also learned that Dr. Dugas has been practicing for over thirty years and intentionally maintains a 75% patient load to dedicate more time to each patient and to his eye research. You can tell he really loves what he does. I also credit his staff for running an efficient, courteous, and clean office. I will definitely be back next year.

I took a prescription to TSO on 38^th Street to get it filled after a really bad experience with another eyeglass store.
So I never got an eye exam here at TSO.
What I did get was excellent customer service, all the time I needed to look at frames, ask questions about materials and options, and plenty of choices. I selected a frame, was measured and left in under 45 minutes after paying a very reasonable fee for my portion of the glasses (I have insurance).
The glasses came back in under a week, fit perfect and have just the right magnification. They look awesome…
Can’t wait to go back next year for an exam and another pair!

I visited Dr. Dugas’s office for the first time today. Good experience. I recommend him.
When I called to book my appointment, they directed me to their website to fill out my paperwork. I didn’t need to print out any forms; it was all done over the web. When I arrived at the office, they scanned my insurance cards and my driver’s license, I sat down for less than half a minute before they took me back to the exam room, where the doctor was already waiting for me.
Dr. Dugas was very personable. He answered all my questions and explained everything clearly. His staff was courteous, patient, and helpful.

I’ve been going to Dr Dugas for YEARS and he is really good. Not only does he get it right, but I really enjoy his dry sense of humor… I highly recommend him.

I have been a patient of Dr. Dugas for a couple of years now. He is smart, personable and kind. I recommend him and his friendly and helpful staff to anyone looking for excellent eye care!
Claudia Kramer Santamaria

I’ve gone to Dr. Dugas since I first moved to Austin in 1994 and have followed him to three different locations. He’s very thorough and a real nice guy; it must be hard to say «Better? Better or just darker? How about this one? Better? Or just darker?» forty gazillion times a day and not be bored out of your skull. And his prices for contacts are very competitive.