Mattress Firm Oakview

Trey was fabulous he quickly helped us identify the right bed, gave us a great deal and it will be delivered to us within 24 hours… how much more could a person ask for! Thanks Trey!

The Bez is the greatest sales man. I went to a few other mattress stores and he gave me the best service with the best deal I’ve ever heard of. Next time, I’m coming straight here and asking for «The Bez»… I think that’s short for The Best!

Caleb is pretty great! I have had my set for a couple of months now and am extremely happy! I went in to purchase whatever I could for $ 400, I wasn’t expecting much. Usually I despise shopping for a mattress cause laying down on a bed in front of a pushy strange man always gave me a bit of the creeps.
Luckily I was greeted by Caleb, who was neither creepy or pushy. He helped me make an informed decision, he seemed to actually know what he was talking and seemed very informed in how to help me choose the best product for myself. He was more than willing to sale me a $ 400 mattress, but I spent more because I realized it would totally be worth it!
My bed is so comfortable and I feel I made a wish investment. I am actually very please every night I get to crawl into that bed!

Its really nice experience at Mattress Firm today. I had a very pleasant experience with sales consultant The Bez. I have got the mattress what exactly I was looking.

I walked in thinking I needed a new mattress but the Bez took care of me and looked for the best solution for ME! He’s great I recommend everyone come see him!

The BEZ was awesome in helping me find the mattress I was looking for at the price I could afford. He was super patient and really gave great insight and service.

Mayte was so helpful. She pulled out multiple beds from the Value Zone so I could get new beds for my teens without spending a fortune! Great experience.

It was a great experience for my family walking in the store. The BEZ was exceptionally friendly and very helpful. Great service Great store Great prices

The Bez was extremely helpful. He spent a lot of time working with us to find the right mattress to alleviate our back pains. He worked to get us a same day delivery and was friendly to boot! The best experience I’ve had in bed purchasing.

The BEZ is THE best! He gave us a great deal and we had fantastic service! Even passed by 4 other Mattress Firm’s to get to this location and him!
Thanks!!!

What a mistake this turned out to be! By doing this Unilocal checkin I was to get free delivery on a king box spring. What I didn’t realize is that free equated to no delivery.
We went into a store, purchased and scheduled the delivery for the next day, a Sunday between 7pm and 10pm. We had something come up and called the next morning to rescheduled. A very nice person answered the phone and said he could help.
We received a callback that they were having issues with their system. He recommended he could cancel the order and reorder with a delivery date for the next day, Monday. Being a holiday we were going to be at home and this would be ok. We were assured this would not be a problem. If they could make the delivery happen on Monday then they would call us back and we would be available for out other event that evening. We waited for a phone call Sunday evening and since we hadn’t heard anything we expected the delivery that evening. We would just skip our other appointment. Nothing showed up.
I called Monday, they will have to reschedule, what works for us? We will be here on Wednesday evening. Wednesday evening and we receive a phone call. Delivery is on its way. Delivery guys show up with ½ of what was ordered. Not complete. Sent it back.
Maybe I should get the original salesman to help. Call that number, fax machine answers.
Another phone call to the «Nice» guy. We are so sorry. We can get it out Thursday evening between 7pm and 10pm. Waited Thursday and received no delivery and no phone call. Left voice mail for the «Nice» guy.
It’s Friday morning and the «Nice» guy calls back. He says not sure what happened, what do we want to do? My comment back is what will YOU do? Got some excuse as to why this was an issue. Not interested. He said a king box comes in two pieces but didn’t understand why we only wanted one. I said that I walked into a store and purchased a box spring for a king mattress. I really don’t care if it comes in 1, 2 or 80 pieces. It’s their job to deliver and the invoice states what to deliver. I said I’m at home until 5pm today. They can deliver the box spring or refund the money today. The only issue is that they will need to get back the ½ of the item that was delivered. They didn’t even know that we had rejected the ½ delivery. That makes it easier. It will take 7 — 10 days to process the refund. Fail!
He will see what he can do and call back.
Next call. Can’t deliver today by 5pm. Ok, cancel order. Still no box spring and now I have to wait for my money.
Ironically they have this thing called Red Carpet Delivery Service.
«Guaranteed 3 HR delivery window or it’s FREE
At Mattress Firm, we roll out the red carpet for you with this premium service — tailored to YOUR schedule. If your purchase is not delivered within the guaranteed 3 hour window, your delivery if FREE.»
Guess what, it only covers the cost of delivery which was free in the first place if I would check-​in on Unilocal.
My recommendation it so not deal with this company.

What an amazing experience. I know that is not something you would normally say when shopping for a mattress. We went during the memorial day weekend sale and we were apprehensive about having to spend the whole weekend looking for mattresses. But Sleep Expert rep Justine Horn (and Kingsdown rep-Brandy)made our day. So considerate of our budget and our time. We got a great deal and couldn’t be happier. We will be shopping here for all of our mattress needs and telling our friends about it too.

This review is for the service alone. Brandon who works at this location was professional, knowledgeable, and just all around UN-​pressuring to make the sale. Showed up on Friday, got the info I needed, had the bed picked out that I wanted, came back Saturday with the girlfriend to make sure this is exactly what we wanted. We felt like we got a great price with great service! Thanks Brandon, if we or some of our friends are in the market for another bed, we’ll be sure to go back and see you. Brandon also had Round Rock Donuts! Thanks for the extra calories!