Mattress Firm Clearance

Yay! Xmas shopping done!
Bez helped me stay within my budget. He is super friendly and I never felted pressured to buy. Great customer service! If you need a new mattress go see Bez!

Came here in need of a new bed. Bez Bahrami assisted me in finding a bed just right for me. Thanks for the speedy service on this crazy Black Friday!

Well, I thought my one and only Mattress Firm experience was a good one. However, after doing a little research discovered it might not have been so good after all. I called my local Mattress Firm (The Shops At Tech Ridge, 12 901 Svc Rd NB, N IH 35) on Saturday, November 14^th as I was in a bit of a bind and needed a twin frame. I spoke with a very nice sales representative and explained to her that I had just had arm surgery and would it be possible make the purchase via the phone and just have my husband pick it up. She was great to assist and took my credit card information and the sale was complete. My husband picked it up later that day.
I was discussing this with a friend later and when asked how much I paid, which was $ 89.99, they laughed and said I must have paid a high price for convenience. I started doing a little research and quick discovered I could have gotten the same frame for much less. The prices I found for the same frame ranged from $ 50.63 (Amazon) to $ 51.99 to $ 69.99 (Sears) to $ 76.99 (Kohls).
I would like to blame Mattress Firm for this, but I can’t as I should have done just a little more research to find myself a better price. Buyer beware!
As mentioned in my opening paragraph this was my first purchase at a Mattress Firm location and it will be my last.

Great customer service. Helped me getting the best mattress for my needs! Bez did a fantastic job!!!

Good experience. Bez was very helpful and intent on finding my perfect fit. He was friendly and made the buying experience quick and easy. Was in and out in about thirty minutes. Thank you Bez.

The store manager was very helpful. I let him know what I was looking for and the budget I was trying to work within and he found quite a few options. Since I went to the store during my lunch break, and it was going to take him a while to search the database, I was able to return the next day and b see what he was able to find. I was very happy with the options he presented and even happier with my new mattress! I’m definitely going to recommend to others when it comes time to replace their mattresses. Thanks, Matt!

Matt, Ken and Perry were very helpful. My husband and I went in looking for a twin mattress for our daughter. They were very helpful and knowledgable of the benefits of a good quality mattress for our daughter and its importance.
I also purchased a mattress cover!
Thanks for making this a seamless purchase and investment.

The «Used Car Salesmen» of mattress stores. Walked into store with specific criteria as to what I needed. Guy pulls out a model well over my budget for me to «test». Like letting me test drive the Mercedes when I can only afford the Ford. Didn’t like that. Moved on to the next store.
The clerk was very sweet and helpful. Offered me a pretty good deal on a Simmons. Told me delivery is $ 79. Kinda steep! But, if I bought it today the delivery was only $ 30. (More like it!) Not sure. This is a big expenditure for me, so I continue my search.
Went to the Clearance Center location. Clerk was nice, but I was beginning to get annoyed. I looked at the same exact model of mattress at three locations of Mattress Firm and got three different prices. As much as $ 150 difference for the same mattress! How much does the damn thing COST anyway! Arrgghh. I don’t like such arbitrary pricing. Seems smarmy. Don’t trust ‘em.
Got a much better vibe and price from the Mom and Pop store I went to. Going there tomorrow.

We purchased one of the company’s top-​of-​the-​line mattresses — a Sterns & Foster. After sleeping on the mattress for a month, it became apparent that there were «channels» of softness in an otherwise «firm» mattress. It has gotten a lot worse since then. At that time, we went to the store (Bastrop, TX) to talk about their «guarantee.» What a laugh. You have to measure the indentations and if they exceed the «standard,» only then can you get any action. «Standards» not withstanding, the mattress is lousy!!! End of conversation… Why we didn’t get a Beauty Rest or Simmons at a reputable store? Our mistake. Now, we have a 200 lb. piece of crap.

Terrible place to buy a mattress! The sales staff was pushy, arrogant and when we were not satisfied with our purchase, gave us nothing bur grief about returning. Felt compelled to contact corporate office and complain. Eventually we did get another mattress but will not consider EVER buying from this company. I do need to disclose that the initial purchase was many years ago but we are now in the process of buying another and they will not be getting our return business.

It’s hard to say whether they have great, poor or mediocre customer service, because dealing with THIS store and their corporate partners can be pleasing yet frustrating at the same time.
My finances were tight so I asked to buy it Used/​Clearance however Travis my salesperson said that he gets a bigger commission if sells them New and said if he could get me the bed at the similar «ball-​park» price as the used one would I be interested and I cheerful said I would. Instead of buying it used for $ 895 he got the $ 1999 price tag down to $ 1100 and immediately did the financing and bought the bed.
Travis went over a protective Mattress Protector and said you should get one and because they could have the bed in two days there so because of how quick the bed was arriving I bought it in store rather than through Amazon, I asked him if it covers Bed Bugs and he said yes. I leave and go home and look at the Mattress Protector and I noticed it didn’t explicitly say bed bug on the packaging so I looked it up online and found out my mattress protector is only for liquids nothing with allergens or bed bugs.
I returned back to the two days later on the day I was suppose to pick and mattress and asked to return the Mattress Protector and was told by Roland and another sales rep they don’t accept returns on it so I asked them where that policy is stated because I wasn’t made aware of that policy at purchase and was lied to my face of by Travis about what it does. Roland goes to get the mattress and comes back saying it’s not here, he then checks the system and says that my bed was never processed and was still at warehouse. I had brought a friend who had a pickup truck to help carry my mattress and was extremely frustrated because it was a waste of both of our time. Roland gave us a $ 150 refund and apologized.
I go the next day to the warehouse to pick up the mattress directly from the warehouse and when they bring the bed I asked where the box springs were and they said it wasn’t on the ticket. I called the Store and asked what happened and was told Travis sold me the mattress and bed protector only nothing else. I basically asked them to put the Box Springs on the ticket so I can put the mattress into my $ 3000 bed frame. So after an hour of being on the phone and waiting for the order to come in my friend and I left and installed the bed.
I get my first two statement and haven’t received a credit back to account so I visited the store and Roland said he would submit a request to finance to apply the $ 150 back to my account. Another month passes by I go back and still no money was refunded and I visit the store, and then another passes and still no refund and visit the store again and every time they say I will get a refund soon. I call other Mattress Firms and they said they’ll have a Area Manager call me back, that never happens.
In February I go in with my fiancé and we ask for a refund in store, Dee another sales rep said he would call his area manager what to do about getting me a refund. I mentioned I wasn’t as happy and he said I can give you a refund or exchange my bed. I asked why I couldn’t have both and he said I need to make money too, so we looked around saw a memory foam mattress and decided to buy his recommendation, he exchanged even the box springs and gave me «free delivery» (by using my refund towards that), however he would only sell me a lesser valued mattress. He told me Travis was transferred to a smaller store and that himself and Travis would be splitting the commission. Dee told us that the 100 day guarantee would reset by getting my mattress would start from that day onward.
After having my next mattress for two months I am completely dissatisfied with it and went to exchange my bed. They exchanged it for a Firm PillowTop instead of a Plush PT that I requested several times and were trying to convince me all pillow tops are the same. I tried calling to get them prior to deliver to workout, however I gave up and was settled that they weren’t going to work with me anymore. They reach out to me a week after delivery and so now I’m exchanging it for the 4^th time now, I’m thankful they are flexible but unwilling to accept that it’s their fault from the beginning for not just refunded me in the first place and for them convincing me into mattresses I didn’t like or want. Now i’m spending over $ 1000+ to get what I want, albeit a better quality bed. I know they are getting hit negatively in revenue, however most of the issues encountered could have been easily avoided just simply getting back to me a reasonable time frame whether for refund or exchanges.
They are willing to work with you to make things write, but only at the expense of getting everything they do wrong! All I wanted was a refund and then it spiraled into a Mattress Catastrophe!

I’m pretty sure this is the right Mattress Firm (there are so many!). My fiancé and I bought a mattress from a guy named Adam, he’s the manager there. He is super nice. He stayed after they had officially closed because we were still laying on beds, trying to figure out which one we wanted. He was fine with us laying on a bed for 20 minutes at a time, (that’s how long you need to lay on beds to see if it is actually comfortable).
We bought a mattress, then decided it wasn’t firm enough and went and got a different one. That arrives on Monday! Adam handled all the paperwork very efficiently. We would have gotten the mattress sooner, but my fiancé is 6’7″ and we got a california king (apparently they don’t sell many of those). They have to ship those in from a big warehouse somewhere far away.
We’re getting free delivery on the mattress because the original delivery guys gave us the wrong color box spring. We told Adam about it when we went back to get the second mattress, and we said it wasn’t a really big deal but he insisted on getting us a new, correct colored one delivered with our new mattress.

ok i bought a mattress from here thinking it was a good buy, then in less the 6 months it started to bukle got an exhange and was advised to put extra down so i could what was said to be the most comfortable matttress he had ever slept in, and clamied he had one. So i bought it, big mistake it has turn out to be the most UNCOMFORTABLE mattress i have ever slept on! I think thier products are generic!!!