Furniture Market

Straightforward and no nonsense.
Came in on a Saturday afternoon looking for a new sectional. Found one we liked and then Greg came over to chat with us. He gave us the cost and I told him we were going to have lunch and think it over. We came back an hour later and told him the price was too high. Greg disappeared for a few minutes and when he came back he had a lower out the door price I could live with. He then walked us over to the front desk, we paid the man and scheduled delivery for the following Monday. Monday rolled around and the entire order was delivered exactly as I expected.
Easy to deal with and no problems. Exactly how I like things to be. I will be coming back to look at their home décor stuff, and probably buy all of it.

Went there on a Sunday after church but sign said they didn’t open until noon, but they opened at 11:30 since they were there already. So great. I always drive by and see the unique pieces and the fact that they have real wood.
They were extremely helpful and lucky for us they were having a huge sale. They are very accommodating and answered every question we had and warranty is for 5 yrs and if you buy other pieces later they will add it to your account without charging you again for warranty on each piece. Such a rest place. Wish I could buy way more. Very affordable especially for the quality of pieces you receive.

We came to Furniture Market in search for a couch. Criteria: not ugly and under $ 500. Surprisingly hard standards to keep while furniture shopping in Austin… until FM, that is! The salesman that «claimed» us was Greg Ogle. He showed us to the right showroom and let us browse un-​bothered until we had a couple questions about some of the couches. They had a good selection of discounted furniture when we were there, all at or under $ 500. PRO TIP: It’s worth talking to a salesman, because he informed us some of the couches were actually cheaper than the clearance tag. Walked out having purchased a really lovely chocolate bonded-​leather couch below my goal price. Delivery service is pretty busy for them apparently, so we had it scheduled for 2 days later and it arrived on time! They even sent me a Thank-​You card for doing business with them! Definitely will be checking them out for all my future needs first!

Great collection, no quality!
I bought my three peaces of furniture back in March, coffee table, and couch table were in stock, tv stand suppose to arrive in 4 – 6 week later on (took eight weeks).When we picked up it had manufacturing defects. After two weeks of having my furniture corners on tables and stand started to open up (row wood was used in manufacturing).Store manager told me it is unusual for their two millions sale store occasion and has promised to order new replacement in four weeks and control the quality of it. In six weeks (instead of four) I have received the call: my replacement furniture is ready for delivery but wrong tv stand was shipped or ordered for me and furniture market can’t afford to deliver two pieces out of three because for Furniture Market $ 100 each delivery and I have to pick if I want to get two pieces deliver for free and pay for third one out of my pocket or wait for another four weeks for my TV stand (should arrive in end of July) I had waited for seven weeks, no calls. August 21: I haven’t received any calls from Tricia (furniture market sell representative) and it is another four more weeks from due date. Finally after long and hard conversation with Tricia I found out that my tv stand has arrived and two more pieces are ready for delivery to swap out defective ones. August 22: my furniture is here and what I see? TV stand is defective again. Two drawers out of three have a wide open cup between base, on my question to Tricia she has replied to me WHAT DO YOU WANT, ITS RUSTIK!
I’ll not recommend this store!!!

Very pleased with our purchase here. We have been looking for a storage bed for our daughter for two months. We liked one at Ashley Furniture, but when we saw it in person it was poorly made and the drawer was not sliding/​fitting properly. So we kept searching and heard a radio ad for Furniture Market. I am so glad we went. They had a very similar model, but the quality of this bed was much better. I was told 3 weeks for delivery and ended up getting it in 6 days. My daughter loves her bed. I like that the sales staff did not hound us like at other furniture stores. Very happy!

Noe was very nice. after looking around and deciding to purchase. Noe says our order will be in the following weekend (great because we were moving) come to find out he calls us a week later saying it’s delayed for 3 – 4 weeks. Ok not a problem even though me and my wife didn’t want to wait. Then come to find out I keep calling and checking the status and we keep getting answered by a nice lady asking if our furniture came in. We get a Noe will call you back. I got that twice and never did I get a call back. My wife did the same. Twice. Never got a call back from noe. We canceled our order because instead of 3 – 4 weeks. Our furniture wouldn’t be ready till end of June. We bought begging of March. Ridiculous.

If you’re looking for one of a kind pice, this is the place to go they really have tons of unique items and the staff is friendly, patient and helpful all the time, Ask For Yesenia Rodriguez she’s the Best and most friendly person she would help you find the perfect pice for you taste! Our family Have been customer since 2007 till the day and we are very satisfied with quality of the furniture.

So our coffee table finally arrived after a LONG wait. Well, let me tell you it was worth the wait! Exactly what I hoped for. I was disappointed that I had to wait so long but am ECSTATIC with the end product. Management was great with giving me updates as we went along. I would shop here again. If you want something special order or custom, just know that it may be delayed. But again… worth the wait!

Went in looking for a mattress… walked out with a great deal and going back next week to buy some more furniture!!! Super friendly staff! Shout out to Noe for making everything super easy! Will def be going back to furnish the rest of my new apartment! Can’t wait to have a little more time to walk around and check out their huge selection!

I purchased a sofa/​chair set from furniture market this past summer. After going to a few places, we found something we liked at a reasonable price. It happened to be a floor model on clearance, and the sales person said it was sold «As-​Is» with no returns. We figured for the price this wasn’t a big deal. We looked it over and saw no issues. We asked about the warranty and were informed that it was still covered. It was a normal interaction, nothing to write about (so i didn’t).
Forward 9 months later to April, we noticed the cushions are starting to come apart at the seams. We figured it was no big deal since we were covered. We contacted the manufacturer who said we need to contact the retailer.
We contacted the store, who reviewed our purchase and gave us instructions on what to do: email X and send pictures. X did not get back to us after a few days, so I emailed X again. Once again, a few days go by and still no response. So I call the store and was able to get him on the phone. He looked over the pictures and says «sorry, this was an as-​is purchase and therefore not covered under warranty.»
This is where I became upset. I realized at this point the sales person probably said anything to get it out the door. He said he would talk to the sales person to get back to me. I reviewed the receipt that does say «As-​Is», and that clearance items are not returnable, but no where does it say that it voids the warranty. I contacted the manufacturer again who agreed with the retailer, but she said since it wasn’t a big deal to have the store contact her directly and she would work something out for me.
I emailed the info to X, who only responded to say the salesperson never told me that there was a warranty (surprise, surprise) and with who they recommend for repairs. When I asked if he contacted the agent at the manufacturer I spoke with, he did not respond. That was a week ago.
So now I am stuck with a $ 1000 couch with oozing cushions cause they have slimy sales people. Time to go back to the manufacturer to see if they can go around them.

I read the reviews before purchasing but the price was so good for a custom piece that I could not resist the risk. I ordered a custom 8ft console, end table and sofa table. The sales staff were very friendly and helpful with the design. I had put the order in on 4÷25÷2013 and it was delivered 6÷4÷2013. I thought the transaction went smooth and quick. My console is absolutely beautiful and exceeded the expectation. THANK YOU FURNITURE MARKET! I will definitely keep you in mind for my next furniture needs.

We are moving to a new house and really wanted to find some unique pieces… w/​out spending a fortune. This place is fantastic! We bought a giant tv console and an even bigger dresser. Because we are in the process of buying a home they let us put it on layaway so our credit wouldn’t get dinged. I can’t wait to buy many more pieces from here. I tell all my friends :-)

DO NOT ORDER FURNITURE FROM THIS PLACE!!! I purchased a dining room set in October and was told it would be delivered in 2 weeks. I called them 2 weeks later and they recanted and said I wouldn’t be getting the furniture until mid– December. In mid– December still no furniture. It’s now the end of January and they have estimated my furniture to come in at the end of March. Who ever heard of waiting 6 months for furniture. This place is a disgrace and the fact that they are totally unapologetic about it is disgusting. Save yourself the headache.

Have made 3 different purchases (visits) from FM since moving to Austin. They have a HUGE selection of furniture (including the most adorable dog beds) consisting of several different styles — from rustic to more contemporary.
The quality for the price is spot on. I bough a huge, oversized coffee table and matching sofa table that I absolutely love. Solid wood; very heavy.
All the staff are really nice and helpful. The manager gave me discount on my 2 subsequent trips as he considered me a repeat customer. Pretty cool. Will definitely shop here again when in need/​desire of new furniture.
As far as all the negative reviews, it appears most have to do with receiving/​not receiving items in a certain time period. I feel obligated to comment on this as my experiences were so great.
I can certainly understand some frustration; however, while FM does have a showroom and warehouse it is important to keep in mind that a lot of their products are purchased through other manufacturers and some are imported from other countries (e.g., rustic from Mexico) so some delay is inevitable. Perhaps that’s the price and sacrifice necessary to get a good price of home goods. Just sayin’. Or only purchase an item you want if it’s in stock — avoid the possibility of the situation entirely. That was the exact decision I made when I wanted a certain end table last week. I’m waiting to purchase until it’s in stock in 4 – 6 weeks.
UPDATE: I did have a problem with a wooden sofa table MONTHS after I purchased it. I called and spoke to Shaun, the manager, not really expected anything because of the time that hat passed. I just wanted to make him aware of the issue. It was obviously something to do with manufacturing. To my surprise, without me asking for anything and with absolutely no hesitation, Shaun asked me when I would be available to receive delivery of a new table. What?! I didn’t even have to take the drive to the store. The crew picked up the old table and voila!!! Brand new table in perfect condition!
BEST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!!
HIGHLY RECOMMEND!!!

I bought a couch from Furniture Market at the beginning of the new year. About two weeks ago, it began to sag in the middle. I called and working with the folks here was a breeze. They sent a really cool repairman to fix the couch in my house. It was easy to schedule and now I’m back to good as new.
Their customer service was excellent. Great job guys!

«Great furniture selection, so I can’t figure out why it’s rated so low.»
So I fully get a bad experience bringing down the amount of stars you deem this place worthy of. However, I also know when I see good quality furniture and what’s considered high prices or exceptionally good prices for what you’re getting.
I’ve actually been coming to this place for a long time. As a matter of fact, my parents have bought many of things here in the past that are still in great shape after moving and years of wear and tear. They said it used to be called Oak and Pine at one point? I have no clue, my brain is selective and chooses not to remember that detail.
My most recent experience was just as good as all the others. I’ve been looking for a good quality oak tv stand all over the place and I was not looking to pay $ 2,000-$ 12,000 that so many places were charging. I finally came to furniture market and found exactly what I wanted for under $ 500. Woo hoo no more shopping. It was love at first sight… and smell. Can’t beat the smell of solid oak.
Now here’s a tip, don’t let them sell the furniture to you at the price on the tag. They will drop the price (more considerably on higher prices items of course). I’m not talking $ 10. They’ll usually go down $ 50-​$ 100 on something that’s around $ 300 and even more can be taken off on furniture priced higher. You just have to know how to talk them down.
The only drawback is the $ 50-​$ 100 delivery fee. Or you can take it yourself (which I usually do because I’m cheap and strong so I’ll lift it myself if I can save money). If you pick it up yourself you have to go to braker and bluff bend drive to get it… which isn’t very far.
Needless to say, I’ve always been impressed by their furniture selection and quality. They sell everything from cantinas, to bed sets, dining sets, couches and more.

Wow — I wish I had read Unilocal reviews before we went there. We bought a bedroom set a month ago, king-​sized bed. We bought a king-​sized bed, never asked for anything else. I remember going over the catalog with the sales person and asking her multiple times — and this comes in king too?
After a month of waiting, delivery finally happens — and it’s a queen-​sized bed. I got an apology on the phone — and another month of waiting («It’ll be another couple of weeks»). Not acceptable. Two stars only for price. I may regret giving two stars, since the deal isn’t done yet.

I am more of a second hand purchaser for furniture, but due to our nice new apartment and wanting to add our own feel to our new home versus adding someone else’s from 10 years ago we decided to look into buying new.
After researching numerous different online sites and furniture stores around Austin we started to feel like we wouldn’t find anything we were looking for with a reasonable price tag, until we accidentally passed our original destination to Austin couch potatoes (or something like that) and found the Furniture Market!
We were assisted by a gentlemen who waited until we had browsed a little before giving friendly advice and help. Unlike other places that barrage you at the door. Then follow you around desperately sometimes hiding behind things and chiming in on certain things you look at (seriously happened to us twice) but I digress.
If you are looking for a cheap yet great quality furniture store and you live in Austin I highly suggest going here! They are friendly, helpful and want you to get the best price too even if that means having some of their potential money being sent to uahul instead. They offer delivery but will gladly tell you other places that are cheaper (usually renting a truck) which is what we ended up doing because we didn’t want to wait 3 days for the sofa to arrive. We rented a uhaul for 20 $/​4 hrs which ended up being 60 $ cheaper than their delivery charge.

Outside they have a lot of pieces that are priced very low. That is the only thing. The salesmen were hanging around you trying to get you to buy. But overall, it is a nice place to go and look at furniture.

I won’t say anything in this review that hasn’t been said in the other reviews. We ordered a small, waist-​height cabinet in early January from this cleverly disguised junk market. They finally called us in early March. We go to their warehouse to pick up the small cabinet and they had ordered… a large armoire. Wrong piece of furniture. So they promised the right cabinet and said it would be here ASAP. A month goes by. We get a call. Go to pick up small cabinet. They had ordered… a different large armoire. Two incorrect orders. They promised a «technician» would treat a cabinet they had in stock and have it ready in 2 days. A week and a half later, we get a call. Go pick it up at the warehouse. It’s not there. Go to their store on 35. Not there either, but they promise it’s at the warehouse. Go back to the warehouse and they had misplaced it. Finally see our cabinet and get it loaded in my truck. On the way out, the loading dock worker informs me that he was the «technician» that sanded and restained the cabinet.
Low rent operation the whole way…