Master Eye Associates

The Dr was great and the receptionists in his office were as well. The retail store attached, however… stay away!
After my exam, I took my prescription to their store next door to fill my contacts. They quoted me 2X what the actual cost of the contacts were and didn’t take into account my prescription balance. Seriously… I was quoted $ 248 for a three month supply of Accuvue Oasys contacts. I knew something was wrong, so I left, then went and did research and found there had to be a mistake. When I called back with prices I had researched, I was quoted a new price by the same associate who didn’t know who she was talking to. Still high, but less. When I called her out, and began asking different pricing questions, she got defensive and said «I have a store full of customers, can I call you back?» I said no, because I was a customer and I was trying to order contacts. She then refused to tell me different prices of contacts and said «have you shopped with us before?» And I said, «Yes, at the store in Bee Cave,» (which was fabulous!) and she said «well you should just go back and buy them there,» after refusing to give me any more prices. How rude and shady…
Great doctor, seemingly good exam, terrible retail store at this location. Unfortunate :(
Go to the Dr, but take your prescription to get filled at a different store.

I finally decided to get an eye exam after a week and a half of constant twitching of my left eye. This was something that randomly started and was making me crazy all day every day. I’ll be honest, I was overly overdue for an exam anyway. Dr. Blanchard was great and did a very through eye exam. The office was clean and neat, and he was really friendly. Plus he’s super hott ladies! He told me that I can’t see well out of my right eye and this was putting strain on the left, that’s why the eye was twitching. He got me set up with some glasses to wear while driving and when working on the computer. AMAZING, the eye hasn’t twitched in days! I will for sure continue to go here for any other eye needs that come up. Maybe I’ll even stay up on my yearly exams too!

Well, the doctors and staff are incredibly friendly and pleasant to do business with! Also, I’ve found it very easy to schedule appointments there. So, if I had to review them on only those aspects, they would easily get 5 stars.
The problem is that I got pink eye right after my first visit there. And during my second visit (several months later), I had an eye infection that they misdiagnosed as allergies. So, I went another 10 days of my eye worsening (thinking it was allergies) and finally had to go to an urgent care clinic.
Unfortunately, I just don’t trust them with my eyes anymore. I’m not sure if the doctors are inexperienced or I just had bad luck. Whatever the case, I’ll have to find another place. It’s too bad; I like the people there.

This place is not very good.
The receptionist is very friendly. Even my doctor was friendly enough, but I did not walk out of there feeling like I got a good exam.
The prescription the doctor gave me for my contacts was worse than my previous ones I had trouble with.
I just got a vibe there the doctor didn’t really want to be there and kind of rushed trough the motions.
Not worth your time honestly.

Super friendly staff (girls at the front desk were a hoot!). Dr. Blanchard did probably the most thorough eye exam that I’ve ever had. He was very detailed in his explanations and was happy to answer my questions. From check-​in to check-​out, I don’t think I was there 30 minutes.
The whole experience was great!

I came here after searching for a optician near work that also accepted appointments after 5. It’s hard to get off during the work day so having an appointment at 5/5:15pm really worked well for me.
Staff was courteous, kind, friendly, and helpful. I was in and out faster than any other offices in the past.
It is even better that Vision Works is right next door.
I’m glad I was able to get a new prescription and new set of contacts! :) I recommend this place to all. Dr. Blanchard is great — he’s sociable and will make time go by!

After visiting several doctors’ offices over the last few weeks, this place was a breath of fresh air. The assistant at the front desk was beyond courteous, friendly, and engaging. I was seen very quickly by Dr. Kerns. She was very open, friendly, and extremely knowledgeable. Although I required special testing and she was unable to perform it, she recommended me to another doctor who could without hesitation.
Once it was over, I was given a copy of both my prescriptions as well as a 90 day window to come back should I need to for anything, free of charge. Being from NYC, most eye doctors acted as if it wasn’t your right to have your prescription so I was pleasantly surprised by this. All of this WITH free 90-​day follow-​up? This just doesn’t happen anymore… but it should.
I highly recommend Master Eye Associates.

Horrible — my first time there they gave me the wrong prescription contacts even though I brought a box of old contacts for them to see so that I can have the same prescriptions. My eyesight had not changed in years, nor did I ever switch brands, how difficult is it to prescribe the same contacts? All I wanted were One Day Acuvue Moist contacts, just like I’ve been wearing for the past 5 years.
Of course my new contacts, which I purchased according to the prescriptions that this place gave me, did not fit my eyes, so they hurt like hell.
I tried calling this location back but they did not do anything about it. I lost $ 90 (prescriptions + contacts that I could not get a full refund on because I had already opened the box) thanks to this place. I will never go back even if I lived in Austin again.
If you are looking for glasses then this place might be sufficient, at least glasses will not directly damage your eyes like wrong size contacts can.

As my eyes get older, I find I am facing new challenges with my eyesight. For that reason, I really appreciate a thorough exam from a doctor who takes time to answer my questions and give understandable answers. To my delight, Dr. Dimple Sawhney did just that! She explained many things about my family’s history of eye disease, she showed me my retinal photograph and explained all the details of what it told her, and helped me understand how glaucoma and astigmatism affect your sight. Even better, she didn’t hesitate a bit to «bump up» the reading portion of my bifocals after I explained that my glasses constantly slip down my nose (and after 40 years of them sitting there, there is NO WAY they are going to sit any higher!)
The receptionist, Shan, was pleasant and cheerful. I had filled out some forms online and she patiently searched her computer to find those forms and make sure everything was complete (the online form-​thing is new and they are just beginning to use it.) Throughout the prelimary exam she smiled and explained what she was doing. I was so pleased with her cheerful attitude!
I am definitely going back here for my next exam. This is the best service I’ve gotten in a long, long time.

Very competent and professional. Got in, got my eyes examined, got a new prescription with no hassle, no wasted time, and very reasonable cost. I will return and recommend them to others.

Great service! Courtney was extremely helpful and patient so I could get all my insurance information correct. Dr. Sawhney was very polite and careful in taking care of all my needs. I felt comfortable and well taken care of! Thank you!

I’ve been going here for a few years and they are awesome! Dr. Kerns is the sweetest doctor. Let’s get real, it’s never fun to go to the eye doctor because they are shining bright things in your eyes and puffing wind tests lol. She is just very helpful and if you have questions or issues she can always answer. She helped me learn how to use contacts! I was freakin’ 28 at the time so you can imagine how jumpy I was :) It’s kind of busy in the shopping center, but don’t let it scare you.

Dr. Kern has been very helpful and patient as I experimented with several contact lenses covered by my insurance. She told me which ones she thought were good brands and then ordered them in my prescription. She was happy to see me after each trial to hear my review and check the fit. She even gave me an extra pair of lenses when I told her I was traveling-​in case I dropped or lost my only other pair. It took 3 visits for me to find the right ones-​and I ended up picking the brand I had before! But there wasn’t a note of irritation in her voice. She was happy to help, listen to me and even give me insurance tips. Their online apt system is an added bonus because it makes it so easy to schedule. I also appreciate that they take apts until 5:30pm. Overall, I would definitely recommend Dr. Kern.

I think this is a great place to go for an eye exam. I was seen right away from start to finish. I saw Dr. Kaufman and she helped me so much being that it was my first time to try contacts. I would recommend to see her as she explains and answers any questions you may have.

Very RUDE receptionist, uncaring and unfriendly. AND incompetent. Kept telling me that I would need a referral to see her and gave me the run around. Called another eye doctor’s office and was told, no I do not need a referral. Spent the past 30 – 45 minutes on the phone for no reason. They’ve just lost a loyal customer of years.