Lexington Hills

Resident from July 2013-​July 2014
Pro’s: The complex is nice and quiet, there’s a lot of small families.
–Rarely any trash on grounds
–Friendly, helpful staff in the office
Con’s: The water gets shut off constantly. Sometimes very short notice and for the entire day.
–Maintenance takes weeks to respond to work orders.
–The pool has been under construction for months!
–THere’s constantly construction going on in the other buildings and you can hear jack hammering and electric saws while you try to relax in your home.

I signed a lease with my boyfriend in early March.
they promised a move in date of April 15^th, (i just traveled out of California, packed up and 2 weeks before my old apartment is going to someone else.)
Lexington Hills called me THIS morning stating my apartment will not be available due to «foundation issues» and we could take the apartment above in June.
I’m sorry but that would mean hearing major construction underneath us! And no new appliances as Reuben promised.
It was so pretty, peaceful and I was so hopeful for a future here.
but with this terrible management and lack of informing me what the heck is going on with the apartment i put money down on?!!
So ridiculous and we are forced to look elsewhere or I have to go back home to Cali before i become homeless.

This is the worst place I have lived at. I have no idea where this other 3 star rating came from, but this place is not worth a crap. For the price you pay, you would expect decent service or just hassle free living.
What you get is water shut offs every week. If you have kids like I do, you would expect to be able to take them a shower but they work on the dam pipes so much and never fix a thing. You tell yourself okay this is the last time it’ll happen, and then a couple days later the water is cut off. Most of the time they send out notices letting you know to fill up jugs of water, drink lots of water, and shower before hand, like if it makes it okay. Lots of other times, they just cut the water off without notice. That’s when it really sucks.
Management is pretty bad, you have 2 girls that work in the front who promise the world to you, but the truth is, they have no say or power and can’t do anything without the main guy Rueben’s approval. And oh man good luck getting in touch with that guy. He’s always «busy». Any work orders or complaints about payments /​over charges you won’t hear from them unless you call and call and show up at the office.
This place is frustrating as hell. When i signed my lease we had about 1 month to the move date. That was delayed. Why? Because these are slow, lazy, last minute people who could care less about their residents. Finally after a couple of days when i was allowed to move, i find a bad paint job that never got fixed, and damaged shelf units that they said they would order for me and never did. Then later through my lease i purchased a washer dryer set from best buy with delivery and installation. What i got from the delivery guys is a demonstration of what a horrible job they did with the washers pipes. They couldn’t connect it because it was leaking like crazy when they opened the water valves. 11am i call to get them out here, then again at 2 pm, and again at 5 before they close, and they promised they would come. I couldn’t stand it, just spent all this money on the w/​d and i couldn’t use it, so i just did what i could to get it running without them checking on it, and finally at 8pm, here comes the guy.
I’m leaving as soon as i get the chance. I used to live at copper tree (right across the street) where the service, neighbors, and crime was horrible, but i was never inconvenienced when i was inside my apt. When something did mess up, within a couple of hours they were there to repair it. It’s way cheaper. Stay away from Lexington.

Lexington Hills Apartments is decent, especially considering the way apartment management companies have been getting worse and worse in the Austin area.
It’s not a bad deal for your money, just don’t count on having water/​hot water on a regular basis and be prepared to follow up with everything (maintenance requests, paperwork, etc).
The Pros:
— Decent sized apartments
— Location
— Mostly quiet
— More families and professionals then college kids
— Not ridiculously overpriced
— Maintenance is decent now that they have some new folks.
— Office management is decent, though constantly changing.
— Office hours are 7 days a week.
The Cons:
— Water/​Hot Water — about once a month, the water gets shut off, or you awake or come home to no hot water. Apparently, it has been a problem for years (see reviews on other sites, such as google, apt. finder, etc), and they just do the barest minimum to get it back on and going until a pipe bursts again or the water heater goes out again. The worst part is there is no notice — no notes left or anything — so you either wake up in the morning and jump in the shower to be jolted awake by icy cold water or come home from work, start making dinner, and find out you have no water.
–Water bill — They charge a set rate per apartment for water. It seems a bit high, especially considering we don’t have water on a regular basis. I lived in a house with 3 other roommates and had a lower water bill.
–Management — the office manager has changed 3 – 4 times within a year. Even if you put something in writing, you really need to hound them to get any type of response, if you get one at all.
–Paperwork — make sure you get copies of EVERYTHING the day you move in. Not everything makes it into your file.
–Rent Payments — I like to pay my bills online, so I was unpleasantly surprised to find out that there is a $ 25 fee per transaction. No thank you. They also recently got rid of the drop box, so if you work off hours, it can be a challenge getting rent in sometimes. The office hours state 7 days a week, but there isn’t always someone there, especially on Sundays.