Alexan At Cityview

I lived at Cityview Apartments for two years. Overall, it is a much nicer complex than anything in the immediate area. However, it suffers from its own bureaucracy.
One word: Meh.
Good:
–Much nicer quality than other apartments in the area
–Pool with volleyball net and poolside grill… perfect for Sunday Funday!
–Garage Parking available
–Easy to pay rent online
–Generally nice landscaping
–Easy access to the E bus and UT bus stop
–Office staff has always been pleasant, never rude
–Washer/​dryer connections in unit, and you can rent washers/​dryers for a monthly fee
–Generally quiet
–Maintenance typically prompt
Bad:
–The area in general: several cars and apartments have been broken into
–Parking gets very scarce. If you work a 9 – 5, good luck finding parking near your place when you get home!
–Office staff is nice… but totally incompetent. I’ve been told conflicting things multiple times, across various issues, the entire two years I lived here. For example, when I was about to move out, I went in to inquire about what I should do with a wall I painted. The girl at the office told me to «paint it back». I asked her what color they used, and got me the name of some Sherwin Williams paint that was $ 35/​gallon. Well, turns out she was completely wrong. They paint the units between tenants anyway, so all we had to do was primer it. I spent $ 35 on an expensive gallon of paint I couldn’t return and will probably never use when all I had to do was buy a $ 5 can of primer. Mis-​communications like that happen all of the time, and it’s frustrating that the resident suffers because of it.
–They have a contract with J&J towing company, so that J&J can come in anytime after 7pm and tow away your vehicle. I’ve seen it happen to several other cars, and one night it happened to mine because I forgot to put up my parking sticker the first night I lived there. $ 200.
–They charge extortionate amounts to people after they move out. One neighbor had to pay a $ 200 fine for her carpet when she moved out. Another neighbor had to pay $ 800. We had to pay $ 400. Don’t get stuck with a carpeted unit! The carpet was «ruined» from normal wear and tear; it was white and plushy, and although we took our shoes off religiously before entering, the carpet near the front door got not only trampled, but kind of dirty. I tried to revive it with a steam clean, but it didn’t seem to help much. There was no way to avoid the carpet getting worn! Also, they charged an additional $ 100 for «garbage» left in our unit upon move out. After we turned in the key we realized we left a fan… but not a garbage bag. $ 100 for a fan… what?
–Unorganized, again. Wanted to charge us $ 300 for a pool key that we TURNED IN! It got resolved eventually, but again its the tenant’s responsibility to keep track of your own records because the office does a poor job.
–Buildings 4, 5, 8, and 12 suffered from wasps like crazy! I couldn’t walk out the door without being chased by really aggressive stinging insects. I called about it repeatedly. My neighbors called about it repeatedly. The first few times we were told someone comes out weekly to exterminate and it would be taken care of next week. After a month of no improvement (and weekly calls to the office), they admitted that they would have to call a specialist for our problem because their regular exterminators don’t cover wasps or bees. After the specialist came, they said it would take 2 weeks for the wasps to die off. They never did. The residents ended up having to get rid of the wasps themselves, by purchasing spray from the store.
–Dumbbells are always missing from the weight room, and the entire time I lived there 2 of the 3 treadmills were constantly broken. Knobs on the outdoor grills are missing a lot, leaving the grill useless.
All in all, I was definitely ready to move out. However, Cityview had its good moments. Although I wouldn’t recommend it to people, I wouldn’t necessarily stop them from moving in either.