Kendra Scott

I shopped today with Launel Bonilla at the domain store. It was a very enjoyable experience. I felt that she was very helpful and honest with all of my selections. The store is absolutely beautiful but very small. I think it would be more enjoyable in a larger location where customers could have more room to walk and look around without walking in to other customers. I worked in sales for 25 years and saw Excellent quality with Launel. I will be back. Please find a larger location.

This is the Franklin Barbecue or Hopdoddy burger bar of jewelry. A jewelry store with a line, are you kidding me? My wife and I went there today, Monday, to get some Christmas gifts. My wife reminded me that the last time we went to North Italia, I asked «What store is that with a line out the door»? Today, the line wasn’t out the door but only to the door. Now, I am a guy and an old one as well but I actually didn’t mind the experience. As it turned out, the displays are helpful in making selections and we sort of knew what we wanted, having visited their web site beforehand. Once we had made our choices, we found that the line moved rather quickly. The clerks were delightful and (Can I say) beautiful and probably why I didn’t zone out after five minutes. Anyhow, I was impressed by the concept and the organization within the store.
Oh yes, they also wrapped the gifts beautifully without being asked to do so.

The new location at the Domain is very nice and the employees are wonderful! There were a lot of people in the store shopping for the holidays but it didn’t seem to change oh nice and helpful everyone was!
I was in the store with my mom and friend, my friend found what she was looking for and was checked out and ready to go in about 10 minutes!
I would go to this location over any other every time!

Super helpful and sweet staff. The store can get a bit crowded because of the size but overall if you go during a weekday it isn’t that bad. I love the fact that you get 50%off a item on your birthday month that’s so awesome. They have great stuff you’re able to look and feel the items before you purchase and the customer service is great. Love supporting a local artist.

I have nothing but positive things to say about the Kendra Scott Domain location. The store itself is gorgeous – besides the jewelry and accessories, can we talk about those succulents? :-)
I have visited this particular location only twice but I just wanted to express how much I appreciate Julia’s level of customer service. Julia helped me locate a pair of earrings from the Via Maya collection during a visit in early July and she even remembered me when I returned to the store last weekend. Her kindness and enthusiasm brought so much to my shopping experience. She is such a gem!
I will definitely come back to this location thanks to such a friendly face representing Kendra Scott’s brand and message.

My sister has been dying to check out KS since she lives in Florida and has to resort to shopping online. We went in on a Thursday afternoon and the store was packed. We had my 3 yr old and 8 mos old nephews with us. My sister felt really ostracized because of the kiddos and the fact that the ladies who shop there act like it is a free for all-​mad-​dash for the jewelry. I was super embarrassed that these ladies acted so terribly. The store is pretty tiny but laid out a lot better than the SOCO store. We truly felt like the employees could’ve used a tad more education in customer service as one of them visibly eyed my sister up and down while she was holding the baby. Pretty rude. Wanted to note that I came in to exchange a necklace that I acquired because the previous necklace broke… 3 TIMES. I was exchanging the current necklace because the color was rubbing off. This was super frustrating as I received this necklace because the previous one broke so many times. Anyway, I exchanged out my necklace with ease due to an amazing savior in the form of their manager, Bevin. She was so helpful and so nice. I feel like she is a «real» girl and someone who will go out of her way to help someone. So refreshing to see this among the other employees who didn’t seem to care either way. Thanks so much, Bevin. We will come back because of your friendliness and awesomeness.

The KS Domain shop was all abuzz the day I walked by so I popped in to see what was happening. I had been looking for a special type of earring for a future dressy event and thought Kendra might just have something.
Did you know you could create your own jewelry at KS?! This is heaven for me as I have ideas. Lots of ideas. Even if you don’t have ideas, the gals in the shop are very helpful and will gently guide you until you have a completed piece of jewelry.
I was told you can make whatever you want if they have the inserts and metals you need. The $ 55 pair of Dani pearl white silver drop earrings I created are gorgeous!

For the amount of money you would think you would have at least a little bit of elbow room to shop. Not to mention the jewelry all looks pretty much the same. Bought some earrings but I’m going to say I’m done with the Kendra Scott style.

I went to this location because I really wanted to see what Kendra Scott was all about. I was not impressed with the size. I have 2 kids and I can not even get a stroller in the store which is very inconvenient to those of us with kids. Because of this I was not able to shop. :(I love the Jewelry and will continue to shop for it at Nordstrom because I can at least look, have my kids with me in a stroller, and tell who the employees are compared to the customers. Name tags or something might be a good idea. I ended up asking another customer a question because she knew the product so I assumed she was an employee.

Much prefer the south congress location as the staff is so much more helpful and they have more than one cash register. My girlfriend waited to check out for more than 15 minutes, and there was only one person in front of her. I have a feeling this Fad will soon pass.

The staff here was incredibly helpful. It is definitely a smaller location in comparison to the soco location, but if you just ask they have a lot of things in the back or you can use the color bar.

New to Kendra Scott. Hated how small the store was and how crowded it was. Girls up front kept seeing if anyone needed help but didn’t ask me. One cashier and the line went around the store. Cashier girl was slow and didn’t talk much. 20 min to stand behind 3 people to buy earrings. I’ll buy online from now on.

This store is always packed and it’s hard to find someone to help you. However, I’ve always been a fan of Kendra Scott. The simple jewelry goes well with any outfit, casual or fancy. It’s a bit pricey but worth it in my opinion because you can wear everything with many different outfits.

Kendra Scott has blown up over the last couple years. I see her jewelry everywhere and it is pretty easy to spot. I’m a late bandwagon rider to this latest trend as I usually am late to the parties. I went in as I heard that during your birthday month you get a lil discount on one item.
The Domain is in my neck of the woods so I popped in one day after missing friends for a happy hour. It was way too crowded, I panicked and left. The 2^nd time I stuck it out. The store is not very big at all. It is hard to maneuver around. I had found the earrings I wanted online so I went in and told the employee what I wanted. This made things easier. It really is just too hard to browse around.
If I decided to return I would have in mind what I wanted to make the process smoother and cut down on the «browsing».
I will say it felt good to buy from a local woman entrepreneur. Kendra has started something good for ladies not just in Austin but all over.

Went to buy a gift today, and had extreme trouble finding someone to help me. The store was very crowded because of the Mother’s Day rush so of course it was hard to find someone to help, I understand that. But when I finally saw a sales associate to ask to get me a pair of earrings from the back, she tried to ignore me at first, then she looked at the floor as I was talking to her and acted like it was a burden, but told me she would go look in the back. I waited for at least 10 minutes and during those 10 minutes saw her asking another women if she needed more help, instead of getting my earrings. Finally I asked another sales associate and she got me my pair of earrings. But the original sales associate who was wearing converse shoes seemed to care about people who were dressed fancier and buying more pieces than I was. Rubbed me the wrong way. I have heard tales of the rude customer service on SoCo and looks like it has happened at this store too. All the other sales associates were pleasant though.

Surprisingly, I prefer the SoCo location. Sure its smaller and parking is impossible but the Sales Associates there know their stuff and are always friendly. I wish I can say the same thing here.
Checking out is quite cumbersome because they have enough people and the line accumulates. It is also annoying when they say this is our last pair (happened twice). There is no way Im buying earrings that people have tried on-​Its unhygienic.
The store is pretty; as any KS store Ive visited. Its hard to see every piece without accidentally bumping into the other customers.
It is the closest store where I live so I will still come back. Hopefully, they improve on customer service and do something to expedite check-​outs.