Lilly Pulitzer

Cute store. Many items are garish but some are classic.
But a retailer this expensive should have a more flexible return policy. Told no return because it was 31 days after purchase — exactly one day too late. An exception should have been made. Won’t return.

I absolutely love the sweet gals that work at this LP location! I have placed several calls to them in the past for phone orders, and everyone that I have spoken with has been patient, sweet, and kind. Erin and Lauren in particular were fantastic to work with! Lauren went above and beyond the call of duty by texting me pictures of all the sale items in the store AND also sending me descriptions and pricing. I couldn’t believe all the work she did to help me shop– I have never had such wonderful customer service in my entire life! Erin also helped me place my phone order and was super patient, very professional, and amazingly accommodating. I cannot say enough good things about the staff here. They are AWESOME!
Thank you, ladies, for making shopping at Lilly Pulitzer a true pleasure! I can’t wait to stop in the store next time I’m in the Austin area!

They are very nice here and have a good selection of products. I am always treated the same as other customers– they care about your business even if you just buy a $ 10 item.

I don’t care to shop in places where the staff is discourteous, unwilling to assist the customer and will bark out answers to customer questions from across the sales floor. Ill keep my lilly purchases to those made online, and avoid being treated poorly and barked/​yelled at in store.
I will say it’s the management with the attitude issues.

I cannot say enough good things about the employees at Lilly Pulitzer in Austin at the Domain. Ashley and Tracy specifically went above and beyond in helping me find a specific dress (from another store even)! I love Lilly Pulitzer clothes; they fit me like a glove and are very well made. When you couple excellent customer service with a great product, they are just the best in my book!