Ideal Image North Austin

I would highly recommend Ideal Image. I had an amazing experience from beginning to end. I could not say enough good things about Ideal Image. They are exceptional and they know what they’re talking about and what they’re doing. They’re very well educated. Come on in and check them out! You will not be disappointed.

SCAM… Do not waste your money here or time with their lies about custom prices. They’re all OVERPRICED. Ashamed I was foolish enough to be conned into their bs.

Don’t even waist your time, this is such a con. I am a registered esthetician — do not buy their sales pitch. Over $ 2000 for laser hair removal for a Brazilian (after a «so called» 60% discount). What a joke.

I absolutely love ideal image not sure why they have more bad reviews than good. The staff is so friendly and they always put you first. I’m getting my full bikini and my underarms. The nurses never go on with the treatment without making sure I’m ok and then they will continue to laser away with me. I also got numbing cream with I highly recommend if you put a couple layers on the area you won’t feel anything whatsoever. Sure there may still be some hair but it’s not anywhere close to what it looked like before this treatment. I told them the hair was coming back faster on my armpits so they went over it a second time for no extra fee and it’s really helping!

I have had 3 sessions and each time I love this facility even more! I met Jillian who was training a new employee. Jillian had an adorable personality as she was training and made the appointment fun for me and new employee!
I have also seen reduction in hair growth with their lasers!
Great place so not getting why some bad reviews! My guess is other locations may get their folks writing on the wrong Unilocal page!

It’s my first experience with laser hair removal and registered nurses that do the treatment are very kind and courteous. I would recommend it to anyone looking into getting it done.

First and foremost, laser hair removal is not for everyone. A consultation will let you know how successful your results will be. I have nothing but good things to say about ideal image and this location. I have done my underarms, bikini and face with Ideal Image and have had amazing results with no regrowth. Does it feel good… no but it is super quick and the results are worth the uncomfortable seconds maybe minutes you have to endure. I find the front desk at this location to be VERY friendly and professional. The the nurses who perform the procedures make you feel sooooo comfortable. Remember, they see all your business ;) I never write reviews, EVER, but I am so happy with the services and I think it’s worth every penny spent.

Not a fan and don’t be fooled by those cool radio people that endorse Ideal, they got free treatments, of course they can like you.
The appointments don’t start on time. I seemed to have a new nurse every time so they never really understood my hair type, skin type etc. After my extremely expensive appointments the hair went away… then it came back. I made an appointment for an $ 80 touch up service that LITERALLY did NOTHING. I called to say that I was unhappy and they told me I could reschedule another appointment and try again a few times. Ummmm I don’t think so. I won’t keep paying $ 80 to maybe have it work but maybe not… that is super frustrating and embarrassing. I paid a lot of money to have laser HAIR REMOVAL.
Save yourself the time and money and get a cheaper service somewhere else. Then if your hair comes back you won’t be as upset for spending thousands of dollars.
For the positives that don’t outweigh the negative… I did have a few great nurses and I will say during the appointment everyone is professional. It’s very clean and I felt very comfortable.

Not really sure why the ratings are so low at this location. I had to transfer from the Tacoma, WA. location since my family was relocated for work. Everyone I have spoken with has been friendly and professional.
I had my third treatment today (1^st at this location). The technician was knowledgable and friendly. The reception staff was friendly as well. I am having my legs, underarms, and Brazilian area done. I have dark hair and olive skin and I am already noticing that my hair is growing in thinner and thinner. I think a lot of people have unrealistic expectations coming in and that is the reason for so many bad reviews. As someone that was spending close to 175 every two weeks on waxing, I think this is an ideal solution. No pun intended. Even if there is regrowth, $ 75.00 twice a year is much better than what I was paying for waxing.

I decided to check back on Ideal Image to see if anyone has sued yet! Agree with all other reviewers: this place is a total scam. They claim you will be hair-​free but after I’d had many painful treatments I was told laser hair removal is not 100% effective. Say what?! That’s certainly not what I was originally told! Not to mention their prices are OUTRAGEOUS — I was willing to pay more for guaranteed results but that’s not what I got.

The staff is extremely friendly. I have done a lot of research about the pros and the cons of any laser hair removal process, and they were completely upfront about which areas probably wouldn’t respond well to treatment. I never felt pressured to commit by anyone, and am very happy with the experience so far.

Pros:
High quality laser hair removal devices (models are continuously upgraded)
Registered nurses are the laser technicians (meaning licensed to use the laser, not fix it)
They all warned me about avoiding sun exposure during the course of the treatment.
They ALWAYS have asked about sun exposure, if pregnant, etc. before each treatment session (even if it was the day before for a different area)
Highly sanitary environment — one of the cleanest I’ve seen in the industry
My laser hair removal worked out great — smooth as can be and without a doubt one of the best decisions I’ve ever made
Personally, I find their staff very educated and professional. Your technician at the time will greatly influence the overall outcome of your experience, however. This place has seen A LOT of turnaround in employees — so having the same technician during the entirety of your treatment plan is unlikely.
The lobby area is very nice, wait times are generally really short, and they always offer refreshments upon arrival.
Never once had an ingrown hair from laser hair removal.
Cons:
No up-​front pricing. Cost will be different for each individual. This is not unusual for chains such as this, but other places, such as Light Touch will give up front pricing (my preference). I was charged $ 9,000.00 (total) for upper and lower legs, underarms, and bikini.
That said, I’m sure there are better deals to be had — the one saving grace here is that I had excellent results with this place and if I had an excess of expendable income I would gladly return. Perhaps put more effort into bargaining with the sales rep, though.
High turn over rate with employees — this means they’re not paying them enough more than likely
Yes, it hurts — not as much as waxing did for me. The hairless phase in between each treatment also lasts at least three times longer than waxing.

This is as good as it gets! Excellent customer service, caring technicians and amazing results. I have been getting treated for a year and a half, and I was so pleased with the results from my first area that I added a second, and then tattoo removal at the South location! Highly recommend Ideal Image to anyone looking for hair removal.

I have not even had the chance to use this business and won’t ever. My mom went last week to buy me a gift certificate, which they don’ t have. They were very «used car salesman» type of attitude. The girl at the front desk was rude, and made my mom feel like she was less than welcome. I did not know you had to look and act like a Hollywood star to get star treatment. This business is not a place I want my mom to give her money. Her attempt of a $ 5k gift to me, so I could take care of all of my laser needs, will go to a business more suitable. — I am more than happy knowing this place will NOT get her money or our business! I would say if you shop at McDonalds I am glad I found out what type of business this is before they touched my skin.

I was a client and got a «t shirt» … my back was clear after the treatments, but I grew new hair on my upper arms and shoulders. They won’t deal with a problem they caused.
Their customer service is horrible and won’t even call back.
Find other services! They are horrible.

I am long overdue for an honest review about Ideal Image and my experience with laser hair removal. I signed up about 2 or so years ago, and committed for the 5 to 9 treatment plan. Basically, my biggest concern is that the program is completely falsely advertised — both on radio and ads, as well as in the personal interview.
The nurses/​technicians were always nice and professional, so I won’t complain about them. I did notice that they have a lot of turn over in staff, however, which I think made keeping appointments challenging.
Here are the things I felt misled about laser hair removal (from the radio ads and from the girl who signed me up):
They describe how you will enjoy not shaving, but they forget to explain that you can’t expose the areas AT ALL to the sun — meaning no bikini exposure on the beach — which is probably where you wanted to enjoy this, right? They completely miss explaining it HURTS. In fact, the girl who consulted me actually told me that it hurts less than waxing — not true. I endured waxing without any major issues (as long as the salon knows what they are doing it is fine); it did not hurt even 50% as much as someone burning my skin with a laser. The pain actually increased with each treatment, maybe because they are using different levels of lasers (not sure why). After about 3 treatments, a person at the front desk asked me «well did you bring your numbing cream?»…“Huh? What numbing cream?” No one ever mentioned any such thing to me before. So, they provided me a prescription for the cream. While it helped with the pain, it is not completely numb — and it was not cheap medicine, and only lasted for one treatment (it would expire and be useless by the time of my next appt).
Finally, similar to other customers revewing here, I just gave up. After 6 treatments I still had pain, and I was still shaving (in between every treatment) and I still have the same level of hair as before now (after a while it just all grew back).

Went in for a consultation to see if I was a good candidate and see how much it would cost. They were having their 50% off sale so I was more interested to do it. I wanted some time to think about it and told the lady I would call her back that night to let her know if I wnated the treatment. She asked if she could run my credit to let me know how much I would be pre-​approved for for their financing option. I gave her the go ahead. It came back that I was pre-​approved for way more then the treatment would cost… so that was a good thing.
Needless to say, I decided not to get the treatment. I ended up not calling back that night. The lady called me back a day or two later, but I didn’t answer. Then a few days after that… I received a CREDIT CARD in the mail for Ideal Image. I was never told that I was applying for a credit card.
DO NOT let them run your credit unless you are absolutely SURE you want to use them for laser hair removal. If you do, you will end up receiving a credit card that you did not ask for. Then you’ll have to hurt your credit (temporarily) to cancel that credit card.
I am actually going to call them back today to talk to a manager about their scheme… and I’m not nice when people screw me over. Watch out Ideal Image!

I wish I could write a better review for Ideal Image. I was so very excited about laser hair removal and saying adiós to my razor.
I started treatment 3 years ago on my legs, bikini and underarms. I have had over 11 treatments (10 – 12 weeks apart) on each area and still have dark hair growing back.
Here’s what I wish I knew before I wasted thousands of dollars:
1. Laser hair removal (LHR) is not completely effective and works differently on everybody. I have less hair than when I started, but still have to shave often. Any light colored hair will not be killed. The consultant told me I was the perfect candidate because I am fair with dark hair so all my hair would be removed. This is not true at all.
2. LHR HURTS. I used numbing cream but it only dulls the pain. It is also a bit tricky and messy to effectively apply. I told myself the pain would be worth it when all my hair was gone. I was wrong.
3. My hair did not grow back until more than 12 weeks after a treatment. That means while I was getting treated, I thought LHR was working. It was only after my 9 treatments that I realized the hair would grow back.
4. Guests are instructed to not have any sun exposure to the areas being treated. This was very difficult to do for 2+ years. If you do get tan, Ideal image won’t treat you, and your «lifetime warranty» is voided.
5. Ideal Image makes it extremely difficult to schedule appointments once you begin treatment. They overbook and have very little availability. If by chance you have to cancel, it is nearly impossible to reschedule within a timely manner. It is also difficult to get a return phone call from the office staff.
6. The Lifetime Guarantee does not guarantee anything except that you can pay a discounted rate (still hundreds of dollars) for more treatments if you’re hair isn’t gone, as long as you’ve followed all the rules including sun exposure and treatments within the correct time periods.
I very much wish I had done more research before purchasing my LHR package from Ideal Image. This was the worst purchase decision I have ever made. Laser hair removal at Ideal Image is definitely too good to be true and I should have known that. I hope this review helps someone from making the same mistake I did.

UPDATE ON MY ORIGINAL REVIEW: MONEY ISSUE RESOLVED. Full refund was given as I never started the treatment. I am satisfied with that. Not sure if I will try with them again or seek for another laser treatment option. I didnt like the sales technique. But if you are solid that you want Laser and are willing to spend some couple thousands of dollars or more then go for it — I’ve heard from two people that it worked on them and one that didn’t work at all.

I made an online appointment for a consultation, and they called me four times to make sure i’d come in. No one at the front desk to greet me — stood there for about 5 minutes before someone came out of the back and apologized. Once i was checked, my consultant (salesperson) came to get me for the «tour» very quickly. Spent a lot of time chatting, she made a couple of statements which i know to be exaggerated if not outright deceptions, concerning the difference between their machines and IPL.
No way would i be willing to commit 2 years to this process!
Finally got down to talking money, she gave me the standard 50% off discount right off the bat. Problem is, for the price of a basic bikini line at II, i could get full legs AND my bikini line done elsewhere, and have change leftover. They really, really push the financing option through Chase, which i find ludicrous for a vanity treatment.
I’ve had more high pressure sales experiences, but overall would not go back, especially when they practice deceptive marketing and the price is so out of line.

Completely agree with Samer K’s review. Ideal Image is a total scam.
I scheduled a consultation for last Saturday and met with a sales person. She sat me in a treatment room with the laser and proceeded to (a) tell me a boldfaced lie about why my previous provider closed, and (b) tell me that every other provider and every other type of laser will NOT permanently remove hair, only Ideal Image’s laser (IPL) and number of sessions (9) will permanently remove hair. BUT, she said, if hair DOES grow back they will only charge «$ 40 for 40 pulses» to do spot treatments. They offer a ‘written guarantee’, which is hilarious, given that no laser treatment in the universe can guarantee that hair will never grow back. You only have to do a little bit of research to find that out. So let me get this straight: you advertise a written guarantee, but continue to charge people if they have to come back and continue treatments if your guaranteed treatments don’t work? Something is not quite right here…
After I got the rah rah about why everybody else sucks and why Ideal Image is the best (because NURSES do your treatment, and how they don’t hire nurses right out of nursing school, of course!), then you go back to the office and talk numbers. Well, let me tell you… it would have cost me more to get 3 small areas of my body done at Ideal Image (close to $ 4000) than it would cost me to get liposuction. Or a face lift. And this was a promotional ‘customer appreciation price’ – supposedly, the first area was 50% off, the 2^nd area was 60% off and the 3^rd area was 70% off. My ‘regular’ price would have been upwards of $ 8000!
The slick thing about it is, she quoted me this price, THEN directly afterwards said, ‘oh, and since we’re a MEDICAL facility we offer financing through Chase Medical… do you want me to go ahead and get that started for you?’. Wow, wonder how many people fall for that? I about had a heart attack when I saw the price, never mind open a line of credit to pay for it! Their scam is that they won’t combine areas of the body; for example, they have the ‘face’ broken down into cheeks, jawline, upper lip, chin and neck, and they charge full price for each area X 9 treatments! Holy crap, what a rip off! Once you agree to the financing terms, you can’t discontinue your treatments or get your money back, because it’s considered a breach of contract on your part.
Don’t fall for this, I’m glad I ran the other way after seeing the price. And after doing a little research online, it seems they’ve trapped a lot of people with this practice.

Umm no! This place is 99% SCAM. Do not ever go here. Read these reviews and dont pay too much attention to the obviously fake 5 stars!
I spent a lot of time reviewing laser hair removal and visited this place for a free consultation. The place is very impressive looking, the staff is very friendly and persuasive, but the entire thing is a HUGE aweful sales pitch.
I was taken into one of the rooms where they do the laser treatments and given a lot of scientific mumbo jumbo about how they have the best lasers and thats why theyre more expensive. The saleswoman (who like the secretary is dressed in scrubs but neither are nurses of any kind) even explained to me the IPL is not for hair removal and doesnt work at all (i asked because another place i was considering offered IPL treatments).
Finally we go back to her office to talk numbers. I have never been more shocked at how silly and absurd the pricing of a business was. It reminded me of the Time-​Share meeting i went to in Las Vegas last year but WORSE. She pulls out a calculator and chart and says things like «OK…so the back is $ 10,000, but 50% off today so thats $ 5000. The shoulders are $ 3,000 but we’ll throw those in there…» Etc etc, and the total came out to $ 7,700! I was like, are you kidding me? Every other place in town is between 1 and 2 thousand for several treatments. Granted, this is a 9 treatment package, but its still nowhere near realistic.
After i said no thank you, i have to do some more reasearch, the lady says she can only give me this sale price today. LOL. I say no thanks and she changes her story immediately saying she can give it to me for $ 5000 today and only today, but can leave the original offer open for 3 – 4 days. I say no thanks I HAVE TO DO MY RESEARCH.
Thank goodness i did, because i started googling this place and googling all the different laser types (there are 4 – 5). It turns out IPL was the first ever approved by the FDA for laser hair removal, although it does have other uses as well unrelated to hair. Lie #1. I also read tons of review that i linked above where people say they paid the outrageous prices only to be told the next day that the office was «booked for 3 months solid» and they would have to wait. No refunds or reimbursements. Other horror stories included many reports of people who had INCREASED hair growth on their facial hair and EXCESSIVE burning of the skin that this company has had chronic problems with.
This is a national chain and a national scam. Dont waste your time or money. There was even discussion on one review site of people jointly filing suit against this company. STAY AWAY.
There are still occasional people who get decent results and didnt get the extreme run around, but best case scenario they overpaid by 3 to 4 thousand dollars! Thats best case scenario!!!

When I called ideal image to schedule my consultation appointment I was pleased when the girl I was talking to answered all of my questions and didn’t mind that I kept her on the line for about 30 mins. Then when I went to my consultation Natalie, the consulation manager was very friendly and professional. Even thought we were disscusing an touchy subject in my life she made me feel comfortable. She was very knowledgable about their lasers and she helped me with the financing. When I showed up for my actual appoinent my nurse was awesome. She talked me through the whole appointment and made me feel at very comfortable. The laser they used was amazing. I’ve had laser treatments before and they were painful but the laser that ideal image uses shoots a puff of cool air when the laser is fired and it’s quiet comfortable. My only issue is the front desk. The lady wasn’t very nice and she seemed put out when I was scheduling my next appointment. Other than that I’m very pleased with this company.