Home Steam Laundry & Cleaners Inc

I’ve used them twice. The location is very convenient for me, and I like the drive-​thru option. They haven’t shrunk any items, but all my clothes this last time came back smelling terrible! Kind of like curry or oil or something — a strong food smell.
I also dropped my items off in a very nice dry cleaning bag and they lost it. They offered me someone else’s bag as a replacement which is also concerning. If they aren’t going to keep up with our items, then I’d suggest that they return the bags at drop-​off.
I won’t be returning — it’s ways too expensive for receiving close that have to be laundered again before they can be worn.

I took two bridesmaids dresses in and specifically asked that they only be pressed and not dry cleaned as I did not want to risk any changes whatsoever in the fabrication. They dry cleaned the dresses anyway and we’re not very polite about it when I pointed out that they did what I specifically asked them not to do. The dresses smell awful now. Manager very rude. I will not be returning.

They shrunk my favorite dress.

I brought my sofa slip cover to get cleaned.
i asked for dry clean and specified no shrinkage. i expected a clean pressed
slip cover when i picked up. what i got was a wrinkled pile of material! even the way it was packaged was really bad— it was obvious that it was not pressed and they shrunk it! And there were places where the material thread was broken – strands of material loose on the slip cover. really poor service!

If I could give less than one star, I would. I will also be reporting this company to the BBB. I am very particular about my clothing, and I asked the seamstress three times if they were able to use my existing hem. She assured me that she knew what I wanted and that she had the ability to perform the task. When I picked up the pants, they were all new hems and slightly shorter than I had them marked. Now, I have $ 200 in ruined pants, as well as a $ 45 alteration cost that they refused to cover. The manager was apathetic, rude, and unprofessional. He didn’t care about my issue, and told me so. He told me that if I wanted to leave with my clothing, I had to pay the fee. I asked for the owners name and number, paid for the clothing and left. I’m considering small claims court, because now I have to replace my damaged clothing. In my opinion, stay away just based on their attitudes alone.

I used this cleaner for the first time this week because it is right by my house and I was in a hurry and they shrunk my favorite dress! I have dry cleaned this dress all year at Rick’s and it always turned out perfectly and then one time at this place and my favorite dress is now ruined. I dry cleaned for a reason. If I wanted to ruin a dress I would have washed it at home, for free. Even before finding this out I was upset about how expensive this place was– Rick’s is $ 2.79 per item and everything always comes out great. This place was $ 15 for one shirt and one dress. This is by far the worst dry clean experience I have ever had.

Used them for a few years without incident. Cleaning is fine, drive through drop off is the highlight of the business. Stopped going to them last year after 3 items were lost– all strangely the same size and style. After chasing down the manager for 2 months I was refunded the cost of the one item I pursued.

I’d probably go here again for dry cleaning just out of sheer convenience (they’re about two blocks away from me), but I’d never bring anything here for alterations again. I did take the jacket back with my receipt and showed it to someone there; she didn’t give me any crap about it but didn’t even apologize for the mistake, and it didn’t seem like the fixing of the mistake was put at the top of the pile, it was a two or three day turnaround time (dropped it off on Monday, picked it up on Wednesday at lunch). Lackluster customer service combined with subpar alterations quality does not make for a great experience.

Had an error on our order and they did everything to correct the problem. I judge customer service by how a company responds to obstacles and Home Steam earned my business by handling the issue with my order with professionalism.

You see, I get ‘special’ pricing through the dry cleaners at work. The thing is, the prices aren’t very special and they seem to do a rush job. I happened to be driving down Manor one day and saw these guys sign for Tuesday/​Wednesday special of shirts laundered for $ 1.59 a shirt. How could I pass this up?! Well, I’ve been using them for almost a month now, dropping my work shirts off on Tuesdays or Thursdays weekly. They have a pretty sweet set up too. Basically, you pull in the awning area and they come out and pick up or drop off your stuff. Their whole crew of staff are very nice and friendly. I’m afraid that soon enough they’ll know my name and I’ll be a regular. My only beef was that one day I mixed things up and dropped off a pair of pants and a tie with my shirts and for some reason one of the shirts was $ 4+. I’m not sure and didn’t argue, just figured it was a ‘special’ shirt.

Affordable and convenient!
They are conveniently located nearby our home, and have a drive through! A big plus, especially when your crew still uses a car seat
Now, if they could just add special prices for the ladies shirts on M/W/F…I would be there everyday of the week.

Rude, rude, rude, rude, rude.
I told the lady at the counter it was my first visit there and she was STILL rude to me after that. She was acting like she was really mad at me. Huh? Seriously, I just need some shirts cleaned, this is not how I like to start my morning on my way into work having dissatisfied drycleaner lady act all pissed off at me for showing up and giving them my business. Don’t worry, Home Steam, it will be the last time!
I should have gone to Master Valet that’s about a block away.

I was psyched to find this place, because it’s a half block from my new house and, I think, cheaper than Four Sons (which has never lost my clothes).
However, in my very FIRST visit, they lost my suit pants. This place does not mark down the number of items when you drop off your clothes. When I asked why they don’t write down the # of items, the manager gave me an unsatisfactory answer that «they’re not allowed to» (!!!), and when I later called to check on my pants, she told me I was rude for inquiring.
The drive-​through drop-​off is convenient, but this is not a good omen.

I figure there are three basic things that can happen with a dry cleaner.
1. They can ruin or lose your garment. (A one star)
2. They can fail to do a good job cleaning your clothes or are late or overpriced. (two to three stars)
3. They can clean your clothes and have them back to you on the way home from work (4 – 5 stars)
Well, my clothes are always clean and returned on time and at a discount when you go on Tuesday or Thursday.
There is nothing from keeping me giving them a fifth star. In fact, it is awarded to them, because it is drive through (Great, especially for the elderly and handicapped) — so you never leave your car.

This place is kind of a living treasure… having lived all over the country, I can tell you that this kind of laundry & cleaners has mostly disappeared, and I’m ecstatic that one of the few left is so convenient for me. It’s an old school real cleaner, not just a drop off counter for an impersonal mass industrial service.
I love the drive-​through drop off and pickup, the people are nice, the prices are fair, the work is good, and the turnaround is great. As noted, you do need to keep track of your ticket. But really, how hard is that? Stick it over the visor in your car and it will be there the next day when you pick up your order.
And when you’re done, just dash across the street for a quick bite at El Chilito. What could be better?

They are not the most careful with ironing the plackets on my shirt, but for the price, it’s hard to complain. They’ve never ruined anything like Jack Brown has, and they’re not as expensive. I don’t know where folks are finding better prices in town.
Taking your clothes here is like taking them to your mom’s. They have an old, non-​computerized system, so if you lose your ticket, it’s a LOT of work for them to find your stuff. I suggest leaving your ticket on their board, they let you do that, with some identifiying information like your name and phone number. That way, someone besides you can pick your laundry up, because if you bring it in in the morning, it’s done by the next day.
Personally, I *like* the grumpy mom attitude.

I take my regular day to day stuff here and they do a good job. Formal wear and stains on sensitive fabrics are taken elsewhere. They can be a bit pricey. Miniscule discount for Tues & Thurs drop-​offs. Drive thru service is the best however… especially in summer!!!

So, I can be a little careless with my dry cleaning. The first time I went there I did not pick it up for over a week and also managed to lose the ticket. Therefore, I cannot completely blame them for the somewhat frustrated attitude they had as they looked for my laundry. However, I assume that this must happen fairly often and they should have a better back-​up plan for when it does. I had to wait a while for them to find it and they charge extra for a lost ticket. Mostly my fault, but it was not the best customer service.
On the plus side, my clothes have always come back in great shape from Home Steam and they have a convenient drive-​up procedure for drop off and pick up so you never have to get out of the car. The prices seem comparable with all other cleaners around. If you are near the east side, it is probably the most convenient dry cleaner around. Just hold on to your ticket!