Royal Touch Cleaners & Laundry

So far, I am happy with their services.

I hate to give a low rating to neighborhood businesses but the customer services was nonexistent and the turn around time was long for regular cleaning.

Not impressed with customer service. When I dropped off a comforter for laundry service, clerk asked me when I needed it back. I said Saturday (it was Thursday morning). She called over another worker who told me it was too thick to get to me on Saturday. Here’s my issue: don’t ask me when I need it back when you can just tell me that you can’t get it back to me until Tuesday. Also annoying is the fact that no where on the exterior of the building is the name of the business, the street number is difficult to see even from the parking lot, and there is very little parking. I called ahead of time to get the address and explained it would be my first time and would have appreciated her mentioning that the signage outside says «Delwood» not royal touch.

Do not go here. I wear a suit about once a year and my dress shirt has literally been worn once. Somehow they managed to stain the back of the shirt the day before I leave town to speak at a conference. My wife was told they would fix it for free but not until the following week, that isn’t super helpful since I’m flying out over the weekend. I suppose the only upside is that they ruined the back of the shirt.

I’ve been going to Royal Touch for a while but had a recent experience that made me feel I needed to write a review. My dog, mischievous things that she is, stole a blueberry muffin out of my purse and decided that my down comforter would be a fine place to eat it. One word-​disaster! It looked like someone had taken a purple magic marker and gone to town on it. I almost threw it out because I figured there was NO WAY those stains were coming out. Well, Royal Touch did their magic and got them out! And I mean all out. No signs of blueberry to be had. Amazing!

Really enjoyed coming here for several years with high-​quality service, but then they did a really terrible job on my most expensive suit. They pressed it in all the wrong spots, so it came back with terrible pleats/​wrinkles all over the entire jacket. My suit jacket literally looks like it was run over by a truck… completely unwearable. I’m not even sure if this problem will be able to be fixed. Just terrible. Please avoid this place if you are bringing expensive clothes into them.

Terrible service. I brought a pair of pants in in December. The owner made a mistake and took the hem up rather than down. Ruined a pair of very expensive wool pants. I understand that honest mistakes can be made, but the manager refused to even refund me the cost of the service and was terribly rude. My pants sat there for three months as I repeatedly came back to ask if something could be done and was always turned away with a promise that the manager would call, which he did not. Finally I gave up and just took the pants home. I would avoid bringing anything of value here for tailoring. The drycleaning itself was fine.

I love this place! I take all my dry cleaning needs here. They are all friendly and the quality of work they do is amazing! I took in a cream colored suit jacket that was textured material in that somehow got bright red gum rubbed into it. No idea how it got there, but it looked pretty hopeless. I was sure the suit was ruined. Picked it up yesterday and wow, you’d never know it was there! They saved it! I’ll be sad when I move, won’t be able to come here anymore, but for anyone near by looking for a cleaner, this is the one you can trust!

So when you’re looking for this place — look for «DELWOOD» laundry and not «Royal Touch»…you’ll zoom right past like I did.
$ 12 to clean a dress — however if dry cleaning doesn’t get all stains out, included in the price is a solvent type «washing» — so well worth it for me to get my dress back to *pristine* condition. W00T.
Plus you’re paying a little extra for all the fancy packaging they put it in when they return it (anyone want a cardboard bust?)

Granted, I’m not a drycleaning afficiando (if such a person exists), but I’ve always recieved wonderful service from the employees, quick returns, and reasonable prices at Royal Touch.
In fact, the staff here is so damn friendly, I feel like I should go to Cherrywood to buy them a cup of coffee for cheering me up on such a drab morning like today. And thank you for giving me a dollar change instead of 96 cents. These little things make Royal Touch truly Royal.

After I had a disasterous experience with EcoClean, I needed a trustworthy dry cleaner. My roommate suggested I go to Royal Touch. She said the owner was really nice, and they did a good job.
I know some people here have complained about the prices, but after using EcoClean (which definitely overcharges), I had no complaints about cost. My clothes turned out nicely pressed and clean. I will be going back here!

$ 12 for a dress?! Seriously? I’d pay $ 5 elsewhere. $ 12 is just ridiculous for a two day turn around.

I brought in a graduation regalia, and they did a great job on it. The whole set costed $ 16, and they got it done within 2 days. Not bad at all! Just like everyone says, the owner seems to be a very nice and friendly person.
I live pretty far from the store, but I’ll definitely go back– it’s worth it!

Refreshing to do business with. Clean clothes fast service and friendly people. No wonder they have 5 stars.

A pleasure to deal with. I managed to get my best suit — shirt, jacket, and slacks — covered in mud after a work holiday party gone terribly wrong (don’t ask), and they got it back to me good as new for under $ 10. Now if I could only find a way to de-​mud an iPhone…

You simply can’t go wrong. You just can’t. From letting me in past closing to grab my clothes, to mending all my tears, to it actually being a pleasant, chatty experience to go in, this IS the model of a local business.

I’ve used this place several times with great results. The most recent of which they saved me in a last minute pinch by taking my suit after the 10am same-​day cutoff time. The man I spoke to (I assume it’s the owner) went out of his way to get my suit in so that I can be looking good for an interview tomorrow. He’s also very friendly.

They’re not the cheapest, but their dry cleaning and pressing is decent.
What I really enjoy is the owner, who remembers my name after 3 visits, and talks up a storm. He makes me laugh, and I like the way he always promises to have a good day when I ask him to.

Royal Touch Cleaners provide exceptional service at a competitive price.
I have been using Royal Touch Cleaners as long as I have lived in Austin. I chose the store because it was the first one I saw, and have had no reason to switch. I have had shirts laundered, suits dry-​cleaned, pants hemmed, and comforters and linens dry-​cleaned without ever having an issue.
The best part about Royal Touch is the very, very friendly staff. In addition to being kind they let passers-​by waiting for the bus stand under their canopy.
My only issue with Royal Touch is that they are not as quick as I would like. However, I have never asked them for a quick turnaround; maybe they just need the impetus!
⁴⁄₉ — Today (Wednesday) I brought my comforter in and they said it would be done by Friday afternoon. Good enough to give them 5.