Hobby Lobby

Horrible customer service, could not find employees to help with my questions. do people work there? It was against my better judgement to go there but was desperate for some last minute craft supplies for a class project; I am a teacher.

Framing department experience: started out rocky but ended great! We needed help figuring out the best and most cost-​effective way to frame a shirt and two prints in less than a week. The first person we asked for help tried to be helpful but seemed at a loss for a good end result. She brought Ryan over and he helped us through the rest of the process and was AWESOME! Ask for Ryan!

Very disappointed on Hobby Lobby’s no pet policy. I usually don’t have any problems bringing my Dog in with me. But yesterday I went in with my dog and some employee told me Dogs were not allowed in the store and there was a sign posted. Well of course I left the store. If my dog isn’t good enough for Hobbly Lobby, then it’s ceertainly not good enough for me and my money. Especially since their competitor «Michael’s» has no problem with allowing Dogs in their stores… I drove straight to Michael’s and me and my dog spent my money in their store. Austin is a very pro pet city and I think Hobby Lobby should reconsider their «No Pet Policy» My dog has never had an accident in any store I take her into. I hope any pet lover who reads this will use «Michael’s» instead of Hobby Lobby…

Love Hobby Lobby, hate the long lines! This store always has long annoying lines and since they don’t scan in items being purchased they have to enter each item individually. First they have to type in the department and then the price. What the hell? Get with the times and add scanners already!

Asking an artist if they like Hobby Lobby is like asking a fat kid if they like ice cream. Come on now! What is there not to love? They alway have SOMETHING I wasn’t planning on buying on sale. So I end up buying it anyway! Gahhh! You always get me, hobby lobby and your sales! You can also pull up their online 40% off coupon on your smart phone and they will honor it. I’m getting the Hobby Lobby shakes as I write this. Good thing it’s Sunday and they’re closed today.

Today I went to this Hobby Lobby location with my four year old
twins in tow. I was trying to get someone to come cut some fabric for
me. There was a woman wearing a red shirt, with no nametag or way for
me to identify her as an employee, doing what appeared to be inventory
by the sewing notions. The twins were being really good, but they were
not quiet by any means. She looked right at me at least twice, and
then at one point she walked by us on her way to the front of the
store and then walked back by us and went back to what she was doing.
I assumed she was from some outside inventory agency, so I thought
nothing of it. After I had stood there for TEN MINUTES, a man, woman,
and teenaged girl came to the department. I had gone down a couple of
aisles trying to find some help, to no avail. As I rounded the corner
back to the fabric cutting counter, the new customer was asking the
woman in the red shirt for some help and the woman in the red shirt
walked over and started to answer her questions. I said out loud,
«you’ve got to be kidding me.» When the question was answered, the
woman in the red shirt started back to do whatever it was she was
doing again, and didn’t even acknowledge me. I said, «Excuse me! I
have been standing here for 10 minutes waiting for someone to cut some
fabric for me.» She walked over and said, «I’m sorry, I didn’t see
you.» I said, «Really? You looked at me three times and walked by me
twice, and my kids aren’t exactly quiet.» She said, «well, I never
heard the bell ring, and we expect people to ring the bell when they
need help.» The bell to which she referred was on the other side of
the fabric cutting station, about 10 feet away from where we were
standing, and I hadn’t seen it or noticed a sign on my side of the
table. We were purposefully standing on that side so that the twins
weren’t close to the ribbon and other small objects they might have
been tempted to grab. I said, «Well, I didn’t see the bell» and she
said, «Well that’s why I didn’t help you.» I did a little more
complaining (I was pretty mad) and basically tried to take the fabric
away from her to go put it back on the shelf. «You don’t want me to
cut that?» «No, I don’t. I’m not buying anything from here today.»
«Well, I’m the manager…» and literally the second she said that, I
heard nothing else. I said, «well, if you’re the manager, then I am
definitely not shopping here ever again. And I’m posting this to
Facebook, and I’m also going to write a letter to your corporate
management to complain. What is your name?» She told me it was Nelda.
Afterwards, I was telling a friend about my experience, and she told
me that she took her kids in the public restrooms in that store a few
weeks ago and they were appallingly foul and disgusting. Is it not
also the manager’s job to be sure that the store cleanliness is up to
par? This, to me, is just another sign of the attitude this manager
has about customer service.
I worked in retail for many years and we were taught that the first
lesson of retail is «The customer is always right» and the second
lesson is «If you see someone standing around, offer them help, even
if it is not your department.» Nelda did not follow either of these
models of retail service. I am really surprised that she is the
manager. I have always enjoyed shopping at Hobby Lobby stores, and I
have never had a negative experience until today. In fact, usually I
find the employees to be incredibly attentive and helpful, as in the
instance last spring when I shopped in the store at 8000 Research
Blvd. On that occasion, the woman working in the fabric department
came over almost immediately to offer help, and she took the time to
ask me questions about what I needed and guide me to the correct
product. This is the type of service I have grown to expect at Hobby
Lobby over the years and is one of the main reasons I continue to shop
at Hobby Lobby stores.
I have already posted my story to Facebook, and also sent an email to corporate management to let them know that Nelda the manager has this kind of attitude towards customers. I believe she is doing their business a disservice with her
attitude and unwillingness to assist others, and according to my
friend, she is not big on restroom cleanliness, either.
I will not be shopping at that location again; it’s the closest one to
my house, so most likely the next time I need to purchase craft
supplies, I will be taking my business to JoAnn or Michael’s, which
are both closer to my house than the next nearest Hobby Lobby.

I tried to return some items here. The cashier, Becky, was rude and stated she could not return my items. She laughed at how old my receipt was and pointed to their return policy.
So, I understand it says that they can not accept returns after 60 days. BUT, if I dont provide my receipt they give store credit!
I’m fine with store credit!!! I’m fine with ½ price!!!
I went and looked to see if they still had the product and they did! So Hobby Lobby needs to either look at their return policy or train their people on having common sense!
I went to a different Hobby Lobby and got my stuff exchanged.
I will never come back to this location again.
Thanks Becky :)

I’ve been going to this Hobby Lobby since its opening and have never been disappointed. They always have good deals going on, have good holiday selection, and nice staff to help with whatever is needed. The only occasional problem is when the checkout line can get a little long.

the cashiers are friendly enough. not up to date about the current sales/​coupons nor inventory. sale items are always in stock. parking is easy to find. never use the restroom. i’ve seen cleaner rest-​stops on I35