Hilton Garden Inn Austin North

We stayed here for a few days after Christmas while visiting family. Overall a nice hotel, solid three stars. Rooms were clean, pool was clean (but kind of cold even though it was inside) and my kids had fun in it. Liked the coffee/​tea/​cookie area near check-​in. Nothing fancy, just a good basic hotel for a good price.

In typical HGI quality, this property was also recently renovated and has a nice walking track behind the building. People and breakfast are great !

I have stayed here quite a bit over the last few months.
Pros: The customer service, it is really amazing. Housekeeping is great and very detailed. The bar and out door patio. And the customer service, seriously. I’ve never met the managers but staff is fabulous. The beautiful pond with a great walking path and 24 fitness next door.
Cons: smallest pool ever. The beds, some people love them but I think they’re really uncomfortable and old! Broken things, this might have been fixed with their recent remodel but windows, doors and showers have been broken.
Honestly, I would stay there all the time if it wasn’t for the beds and broken things. But like I said, this might have been addressed with the remodel last month.

I’ve stayed here numerous times and every stay has been perfect. The rooms are clean. The beds are comfortable. The breakfast is delicious and the staff is always warm and friendly.
The lobby always has coffee, flavored water and cookies. They make our stay in Austin so pleasant.

The hotel was nice and clean and I only have one complaint. For $ 125.00 a night I think they should include a continental breakfast. Costs me $ 10.00 for a bowl of cereal, some fruit and coffee. I will stay at a different hotel next visit that has complimentary breakfast.

The hotel is well done and looks nice. Visually appealing. Rooms were comfortable and enjoyable. Staff was friendly.
Was here over the weekend of 10÷17÷15 and my friend’s truck was broken into overnight. Be weary where you park and what you keep in your vehicle. Hotel does have signs posted that you park at your own risk and they do not have any cameras watching the parking lot. If you get back late, you are unfortunately forced to park on the sides of the hotel which are not particularly well lit.

Great friendly front staff. My interactions with them were great. After checking in, I was given some complimentary water bottles and showed to the elevators so I can get to my room. They also had a nice dispenser of orange slice infused water in the lobby for guests.
The renovated hotel looks great. It’s a nice change from the usual Hilton doubletree that the corporate office usually books.
The hotel room itself was clean, my bed was nice and spacious and the bathroom was nice. The room also had a fridge and a microwave! That was nice to have for all the leftovers.
The hotel itself has a pool, business center with computers and copy machines, fitness center, and a pantry for you to stock up on snacks for late night munching!
I didn’t get to order any room service as I was in and out for breakfast and dinner but there is an einsteins bagel in the same lot that has a drive thru!
Overall a great stay!

If you like the HGI brand — this will be your new love. They have the best of the best staff in the Southwest — and I have stayed a almost every HGI in the southwest. Yes, Oklahoma, west Texas, South Texas, NM, AZ, you name it… and this crew has what it takes, day in and day out! I am a Diamond member and they know how to take care of guests — and what else matters more when you are on the road — and the AM Chef who works the breakfast, an Asian gentleman, knows how to sling the hash — no greasy buffet mess — but perfectly done bacon, eggs, and waffles., A+++

I like Hilton (silver level and I do like their cooked to order breakfasts although the toasters are really slow) but my wife’s key card has never worked more than once or twice at most. The front desk only blames the user. Unfortunately we have been here nearly a week and it is always our fault… and, now they didn’t bother to even make up our room today. Apparently they want us to leave… ok, I can take the hint!

Stayed here in April 2015 with my son & really have to rate them high. We got there a little after check in time & the room wasn’t quite ready but they made it up by letting us have free range of the pantry & also giving us a free breakfast the next morning. The park in the back of the hotel was well kept & went for a walk around it the next morning. The room was large for the both of us & very clean. Next time I will definitely stay there again!

I was incredibly impressed how Eric addressed the issue both through his communication and the resulting action. The stay was great other than the forgotten item incident and we plan to stay there this fall for the Longhorn home games!

The good thing about this Hilton hotel is that it was recently renovated. Lobby appears to be new and was welcoming. Rooms are standard HGI fair. Staff has been friendly and helpful. The only thing wrong with this hotel is that it is on top of the IH-​35 freeway. So if you’re used to sleeping next to Nascar race tracks, airport runways, jackhammer conventions or arguably one of the most clogged highways in all of Western civilization with semi-​trucks jake-​braking every 30 seconds, then I guess you’ll freaking love the Hilton Garden Inn Austin North. If you want quiet, then make sure your room is not facing the highway, though its so loud, I don’t think the other side is much quieter.
I just checked to make sure my room window wasn’t cracked open… Nope. It’s closed tight as a drum. Oh well. I understand that they can’t do anything about it, except perhaps fire the architect, fire the city planning committee, fire the construction company, fire the mayor, fire the governor… I don’t know. I’ve stayed in a lot of hotels across the globe. I’ve stayed in far better. And I’ve stayed in far worse.

Terrible service, horrific experience booking with them. Good luck trying to find any assistance, even calling the front desk is at best ⁵⁰⁄₅₀ on getting someone or it ringing 10+ times.

Stayed here trying to save money compared to staying downtown Austin. I had high hopes for the pool but it was small and sad.
The room was a good size. If you have an west facing room the views are nice with water and trees. (East is looking at the interstate.)
Figuring out how to get to the hotel was a challenge and we had to rely heavily on our smartphones.
Close to great restaurants and shopping. Really easy access to downtown! Overall a great pick!

Check in and check out was a breeze. The front desk people were always very kind and helpful! They greeted you as you passed by. The breakfast is mostly cook to order so expect a wait, but you can order a variety of things. There is almost always hot coffee, tea, and iced water in the lobby to enjoy. The hotel was clean, the rooms as well, and the bed can be adjusted to your liking. I got one of the larger roomwhich was quite nice, almost unlike a hotel room and more like an apartment, and with a jacuzzi tub! Behind the hotel is a little path around a pond which makes for an enjoyable walk or run. I truly enjoyed my stay; the best garden inn I have stayed at.

There’s nothing inherently wrong with this hotel, but there isn’t anything overtly spectacular, either. It’s your basic, mid-​scale, select-​service hotel and that’s A-​OK.
Traffic on 35 is easily accessible from here and there’s a good amount of restaurants around the area. The lobby was very nice — modern and bright, even at night. The front office staff was friendly and helpful. My room faced 35, but even so you couldn’t hear too much of the traffic. It was decently comfortable, but it didn’t seem to be «half» of the previous setting. The room was nicely appointed and the adjustable mattress was a neat feature — the person before me had it rock hard, so I pushed it down to a 5 in the «ideal» range. The bathroom was modern, with a glass-​enclosed, ceramic-​tiled stand-​up shower, but the sink was strange as the water came out in a weak spray, not a stream. The biggest problem I had was the super loud a/​c unit — 3 – 4 times it came banging on just as I was about to fall asleep. It worked well, though, and the room was comfortable, it was just extremely loud.
Continental breakfast in the morning was tasty with your standard pastries, bagels, fruit, yogurt, and cold juice and super hot coffee. For $ 12, you could order from the kitchen, but it didn’t seem worth it based on what I saw come out.

I really liked the lobby of this place; I don’t know what they spray in there, but it smells AWESOME. It also looks cool — the lobby has this modern vibe to it. Bar on the left, counter to the right. Seating, tables, a nice fireplace. It’s a cool area. The hotel room itself worked great — it was quiet, beds were stiff but they have some kind of pillow top thing to them so they were comfortable. TVs are high-​def. Bathroom was super clean — zero mold around the tub. They do a good job cleaning each day. Guy at the counter was nice — I checked in in less than 60 seconds — I loved that! No BS about where stuff was or where to go — just BAM here’s your keys. Awesome. The hotel is located North of Austin by what, 15 minutes? Depending on traffic. But it was a good location for us. I recommend it!!!

I usually stay downtown when I am in ATX but I was in town on business and didn’t really want to drive to my client site every day, so I stayed here. The location is close to many North Austin corporate HQs and right off I-​35 and very close to Mopac as well. Lots of restaurants and an HEB across the way for your dining needs.
Rooms were fine — your standard HGI with a little wear and tear but totally acceptable. Staff was super nice and I was impressed by the nice lady who checked me in — she remembered my name and every time she saw me, she used it to greet me. And it wasn’t just her — everyone on staff seemed to go out of their way to be personable. I’m a sucker for that kind of personal attention — service is what makes hotels stand out for me and this HGI passed the test.

This is my 7^th stay here. I have many places to choose from, this is Austin! this place is out of my way but I keep coming back because service is great, particularly 1 person: Steve the bartender. He has remembered my name for over a year and is an absolute joy. Thank you!

The rooms and location was good. But it’s not really the best place if your looking for rest. It gets kinda loud with all of the live music around. But if that’s what your looking for then you should be ok.

We stayed overnight after getting a good price online. I was not expecting a whole lot, but this place turned out to be really nice.
The room was spotless clean with beautiful linens. The bed was super comfy with nice pillows. Despite facing I-​35 it was quiet. The bathroom was small, but well appointed. We had a hair dryer, iron, and ironing board in the room along with fridge/​mini bar and coffee maker. We never turned on the large flat screen TV, but it was nice to have it if we wanted it. There was a desk with internet hardwire as well as a chair with ottoman. The view from the window was great.
The location for this hotel is excellent. Being right on the feeder means it’s easy to come in and easy to get out. Access parking from 4^th street or from the 35 feeder. Parking is Valet and that is expensive at 26 bucks per night. That’s a little hidden charge, but it is worth it to me. Another nice thing is that there is a little side door, near the fake waterfall, that takes you to a walk along the creek and over to 6^th street. So, if you want some nightlife, you can easily find it.
I will be back at the Hilton and I hope it won’t be long.

Friendly staff and good location

Hilton Garden Inn 2009 went somethin like this:
Check in NYE around 7:00 with our cooler full of snacks and vodka. Yup, the room’s not bad. Spacious, comfy enough bed, little mini fridge to stick our champagne in. Frigid as hell, but no worries, adjust the thermostat on the wall. Room service prompt but for the love of taste, do NOT order the pizza. You may think you need belly waddin before a night of drinking, but you’d be doing just as well bringing a Totinos frozen pizza and nuking it (yes, microwave in the room) as paying $ 13 for that crap (including, what? a «delivery charge» from the kitchen to my room???). Girl delivering pizza is same that checked us in. Sees vodka on dresser and invites herself back up later for a drink… I answer «Sure come on up… If you dare…”(she doesn’t…I don’t think anyway).
Hilton Garden Inn 2010 (2:00 a.m.) went somethin like this:
Damn, I gotta get these shoes off STAT! and walk up and down the halls barefoot. Tons of peeps hangin in the halls, drinkin, laughin, flirtin, wearin next to nothin cause it’s hot as an oven. Heeey when did this stripper pole get here? Don’t mind if I do… wait, can someone puhlease play «Pour Some Sugar on Me»?? Heeey, baby, nice tattoos and I’m diggin your silver boots! Whooaa, dude, the carpet is like 3D and moving around. I’m just gonna rest here on the bed for a minuzzzzzzzzzz