Graceland Windows, Doors, Design

So far timeliness and quoting have been great… and the price??? WOW…in a good way of course. :) The owner gets back to me very quickly and hasn’t tried to up sell me on more costly windows. He’s been super patient and has spent a good bit of time educating me on my selections, which is a complete opposite experience that I’ve had with other window companies here in Austin. I’m super excited so far!!! Looking forward to starting the installation process.

I was referred to Graceland from Top Coat Paint & Design. I have a stucco home around 15 years old that I wanted to get repainted. Before I painted it, I wanted to replace the bay windows on the backside of the home because the sun really beats into my dining area in the afternoon and nobody wants to sweat while they eat dinner. After setting an appointment, Jacob came out and gave me a bid that was lower than what I was expecting after doing some googling. I went with a energy efficient window set and Jacob was able to closely match the frame type to the rest of my house. The work was done quickly, and I was able to get the painters scheduled to come in and do the stucco repair and paint all in one shot. When I first heard about cutting my stucco up for the replacement, I must admit I was pretty nervous and almost didn’t go through with it. I’m glad I didn’t back out, because I’d still be sweating over my dinner plate. I’d recommend these guys to anyone I know.

They flaked on me, would not return calls or emails. And not a lot of options for patio doors. I would recommend Pella and one of their authorized installers.

We work with Jacob on a project which need to open a window and a pocket door on the wall of a bonus room. Even if he is not the vendor which offer lowest price, we decided to go with Graceland because of Jacob’s patience and professionalism. He always reply to email and text within several hours and keep us updated on the project progress. Given that Austin becomes a big construction shop recently, lots of contractors/​companies are overloaded with projects and delay some or all of their customer’s progress. Jacob always keeps his promises of delivering which is the best among all contractors we have worked.
During the project, Jacob’s team fix all the concern we raised and unpredictable issues that happened without increasing the price. Overall, we are 100% satisfied with Graceland and will recommend this company to anyone who want a worry free remodeling experience with their house!

AMAZING CUSTOMER SERVICE! I called Jacob on a Monday morning to discuss replacing a front door on a very short time line. He called me back promptly and sincerely wanted to help me get the project accomplished. I felt like I was transported back to a time when customer service actually existed (so rare these days). I was a high maintenance customer because I was not in town, so I needed him to get the door replaced pretty much without me. His carpenter Rene helped me order a door online that he picked up. He also worked with my other contractors to get access to the site because I was not in town. Graceland had the door installed the next day! It is sturdy and the installation was done beautifully (previous door had been kicked in and had some damage to both the door and frame). Rene even re-​used the existing trim, etc. to save me on expenses. I will be hiring them again anytime I need doors or windows. Thank you Jacob!

I met with Jacob to discuss window options and from our first meeting, I felt like he is the right contractor to do my windows. His knowledge is well rounded in terms of interior and exterior design of the window to the overall theme of the house.
I would definitely contact this business for future window and door installations.
The prices given are way cheaper than the rest of the contractors that I’ve met. I wanted to Replace my windows with E-​Series Anderson and I would never would want to go through ‘Renewal by Anderson,’ because of their corporation’s high profit margin.

As an interior designer in Austin, I have worked with Graceland Windows for a number of remodel projects throughout the Austin area. Their windows are stellar, the quality is top-​notch, and Jacob always offers up creative options without being daunting.
The owner, Jacob, is great to work with. His delivery and approach is impressive because he doesn’t just try to sell homeowners the most expensive brand. He is easy-​going and affable, and a dream to work with. He also takes his time, works with designers, and ensures that everyone is happy. A small business like Graceland is hard to find in a quickly growing city like Austin that is over-​populated with builders and contractors just rushing to get the job done. We know we can depend on Graceland; we couldn’t be happier with their work ethic and ability to deliver a job done right.
We HIGHLY recommend Graceland Windows + Doors.