Gatti’s Pizza

If I could give 0 stars, I would. Horrible delivery service! We’ve been ordering for months from Gatti’s at work and the delivery service is usually always problematic. Today it was beyond horrible and why we are never ordering from Gatti’s again. The delivery was 45 minutes late for a conference, and the individual I talked with at Gatti’s on the phone today had the audacity to argue with me about what the delivery driver did and did not say on the phone when I was trying to coordinate our location to him. I find that hard to believe when he wasn’t the one on the phone with him. I was. Usually, customer service involves wasting NO time to solve a problem, but this guy felt that was completely unnecessary, and wanted to argue and delay our delivery even more, rather than solve the problem. On top of that, he also insinuated racism (???) Gatti’s needs to train their employees better in customer service, figure out how to deliver pizzas more efficiently, especially if their drivers have been working as long as this person supposedly was (30 years). There is no excuse for a 45 minute late delivery, when we gave clear directions over the phone at the time of requesting the order. We are suggesting to our other co-​workers to drop Gatti’s use entirely. They’ve lost our business forever.

We placed an order for delivery 5\30\16 @5:30p.m. the person who took terrsa order said it will be an hour. It is now 6:43p.m. we called to see what was taking so long and they said oh it will bring there in 10 minutes the delivery guy just left. How is that even possible. They didn’t offer a discount or our order for free. Very disappointed. Probably won’t order from there again.

Ordered pizza for delivery from then last night. It was pretty good pizza was pretty warm when I got it at the door and the pricing wasn’t too bad for delivery either. Been ordering from them for awhile now at this location and they don’t really disappoint. Only thing I’m not too big on is the crust, but crust ain’t that important to me when it comes to pizza.