G T Distributors

Great selection of products helpful staff only problem I see is it when you’re ready to check out they never have enough care cheers in the checkout process that they have to go through takes too long. It would be nice if they could build her check out more like a store for faster process.

I would recommend GT to all my friends. I have purchased a few weapons from them and it has always been a great experience ! Yes, it is a Cop Candy Store, but they have very good prices. They would get 5 Stars but i have to drive from San Antonio. LOL.

I’ve bought a number of items from GT since they opened to the public but today made me think twice about going back. Very busy but a gun department woefully ill prepared for the level of business. Had to take a number to be served, but in the 30 minutes we were there, 1 (ONE) person advanced to being helped.
Let’s see, Christmas is coming, people are buying guns like never before, and you have 4 people working in the busiest part of the store. Not a good combination. Still deciding if I’ll try it again or go online to purchase from the competition.

As a first time customer, I needed law enforcement boots and GT Distributors delivered. Helpful service and comfortable boots– a little pricy, but I had to have good boots I can run in and I left with exactly that.

Radio ad claims a «big sale» and everything in the store is 15% off, except if for those items you want, and after standing in line they say «oh, no discount on that item as we can’t make a profit if the discount I’d applied».
In addition the prices advertised are not for the citizen, instead for the police force. Not worth standing in line for 25 minutes!

The selection and pricing are good, but the customer service leaves a lot to be desired. Rude, condescending, and not welcoming to new customers. Young man with a beard checked me out. I’ll avoid him if I ever go back.

I was extremely disappointed in the storefront GT has to offer. I drove in from out of town to purchase a firearm and left with a t-​shirt (thrown over my shoulder because Austin has outlawed this issuance of a bag?). The young man at the knife counter with a beard repeatedly ignored me as he shared his vast knowledge of the U.S. Constitution and the love of his .380 Glock with everyone he could impress. I’m a cop… I’m not there to be impressed by a 24 year old right winger. Help the customers and make the people who pay you some money. I drove over to Cabelas and bought a nice knife.

I recently did an FFL transfer through GT and they were amazing. The staff was very helpful and made the process as painless as possible. I will be using them for this service in the future for sure!

I love this place! Much better than the Dallas branch. The staff was very helpful and knowledgeable. Had a great inventory. Great selection of firearms.

Second Update: Susan from GT Distributors not only called me on Monday but called me again on Tuesday to tell me that my corrected order was en route to me. This was actually unnecessary because I saw the email notification for the shipment, but the extra attention paid to my problem counts for very much.
I received my order when she promised it would get to me, and additionally there were a few thoughtful extra items (a pen, baseball cap, and lanyard) included in the package. Honestly the extra things count less for me than the proactive contact and Susan’s obvious concern for my problem.
I changed my rating for GT Distributors from an original 2 stars to now 4 stars, simply because I believe the good deserves to be rewarded just as much as the bad should be exposed. If you have occasion to deal with this business, I would say now that it’s worth a chance. At least one person there cares about their good name.

Customer service was fine! Went in to pick up a holster — good stock — lots of stuff to look throughout the clearance section even.
Found what I wanted — no complaints here

Great customer service and if they don’t have it on hand they are willing to custom order and once they call you they hold your order for 5 days. Can’t wait for mine to come in. I compared the Glock 31 and Glock 32 for comfort and fit and found that 31 fit my hands better and they also carry the .357 sig rounds that I needed also.

GT Distributors would be my place for all your gun needs. Prices are great and the selection is great too. They cater more toward law enforcement, but it’s a great place for civilians to pick up firearms too.
The staff is friendly and very knowledgeable so if it’s you’re first time purchasing a firearm, ask away and they’ll be really helpful.

I’m in the military and came here because my friend recommended them to me and they have great prices on guns. Justin helped me and he was beyond helpful! I actually ended up getting two guns. Great customer service

I am a LEO (Elected Constable) and an instructor for a police academy. I spent most of this week trying to order Force on Force (Simunition substitute) rounds for a large class I was SUPPOSED to teach next week. I called to place the order early in the week, and the customer service rep. made it sound like it was going to be fairly simple. Well, that’s where the simplicity ended.
After a few days, several phone calls, and several emails later, I’m having to cancel the class because… wait for it… THEY WOULDN’T TAKE MY MONEY! After I jumped through SEVERAL hoops because of their MULTITUDE of RIDICULOUS regulations, it came down to the order was ready to go, but they wouldn’t take my credit card.
I understand rules and regulations… until they trump COMMON SENSE!
I did give them 2 out of 5 stars because they at least have the ammo that nobody else does… even thought I can’t buy it!

I was researching AR-15’s, and phoned a friend, who happens to be in local law enforcement, for his opinion, and he told me about GT Distributors.
Since then, I have bought some things here, including a Bushmaster M-​4, (got a great deal on it, even better than shown on their website). The trip from my home in west Austin to this place is just under 20 miles, each way. I went today, realizing the red dot sight that I wanted was $ 50 cheaper, with free shipping, at Amazon. However, I would rather do business locally, and made the trip up, to look at several things.
First, about price. there are amazing deals on rifles/​handguns/​shotguns at GT, when they run their sales. But, if the items aren’t on sale, you will pay way, way more than what the item is worth. The items I looked at today, including the $ 50 price difference on the red dot sight I’ve already mentioned, were all way overpriced, as compared to online. I guess, if you just have to have it right now, this is okay. For me, trying to put together a decent AR on a budget, it’s not that great.
However, that being said, I will always pay extra (to a point) for great customer service. I know that there are guys at GT who are very helpful, courteous, knowledgeable, etc, because I’ve dealt with them. Today, I was looking at items behind the handgun/​rifle case, and the young guy there 1) walked back and forth, visited, etc while I was standing there, obviously wanting help, and 2) when he did wait on me, made me feel like I was completely wasting his life by having to help me. I am serious, maybe he hates his job, maybe I wasn’t in uniform, maybe he was having a bad day, but it was obvious that he just didn’t want to answer questions, or help me in any way. I wanted to say something to management, and probably should have. I would hope that they would have wanted to know about it, if I had a bad customer service experience there, although some places don’t.
So, I came right home, and purchased that red dot sight online, and saved $ 50. I also purchased several other upgrades for my AR online, business that GT will not get from me again. My review won’t make a bit of difference to a lot of people. A lot of LE people in there, and there’s really nowhere else for them to shop, maybe. For me, I get AR ammo much much cheaper at Gander Mountain, (where Federal Amer Eagle .223 rounds are on sale for $ 39.99 per 100)!
Again, maybe this guy was having a bad day. But, when I take my money into a business, they need to drop the attitude, and at least act as if they appreciate my business, and that did not happen here today. Will I ever shop here again? Maybe. but, more than likely, I’ll find what I’m looking for at a much better price without the attitude somewhere else.

I had to write a double update just to shout out Justin. The dude’s a stone cold customer service badass. I’ve had him (by chance) on both of my recent firearm purchases, and he’s awesome.

Over the last few months I’ve made a few laps around several firearms dealers from Kileen, TX, to south Austin to pick my favorite shop– these guys are the real deal. I’m a novice/​intermediate shooter & Justin (one of the managers there) has been extremely honest with me and has had all the patience in the world. As a manager he does have to multitask, a lot, but I don’t mind waiting for his help when it’s busy.
I recently received a $ 280 gift card from Academy Sports who sells the very same pistol I just purchased from GT; I chose using GT over the gift card. Justin –full tattoo sleeves and all– won my business hands down, and I still have the Academy gift card. Sure, I spent more money buying with GT by forfeiting the gift card on this purchase, but I know they have my back and I’d make the same decision again, happily.

If there is any piece of equipment that you need, this is a place to come. sometimes their stock is limited but they will order it for you if they don’t have what you need.
The staff there is very knowledgeable and will be able to answer any questions you have, they might even have a better suggestion for what you need.
It would be nice if there was a store in south Austin. Maybe something for them to think about.

This is an outdoors store. They have everything from guns to mace to flash lights. Speaking of flashlights, I purchased a rechargeable Strion Streamlight, LED HP for $ 120, This will be the only flashlight you will ever buy. It is sleak at 7″ in length with a 38 000 candela and 250 lumens weighing in at 7oz! It is both AC and DC. No, not the band, and, no not bisexual. It will mount in your house or vehicle! This thing lights up my entire backyard, literally turns night into day! It has 3 variable lighting modes and a strobe mode. This store is very popular with the police officers as they sell a lot of cop gear and uniforms. When I was in there looking at the flashlights a cop was all to eager to tell me how he liked his, and, how easy it was to whip out of his belt etc. I think he thought I was a cop. I played along, as I’m freaky like that.