Compass Bank

We have recently had to change banks because the credit union across the street from this location was not very accommodating for a small business like mine. I walked into this location and right away could feel the difference in customer service. LeeAnn, the branch manager, approached me before I even had a chance to search for help. She was incredibly personable and made me feel comfortable from the get go. I have since opened a business account, a personal account, enrolled in merchant services & even a business line of credit. LeeAnn has been there every step and even brought paperwork by my office to sign and to also check out my business. Extremely excited about the change of pace with this new bank and I look forward to years of banking with this location!

this review is solely based on my experience, at this location.
i walked in the lobby at 4:45pm, on a friday — gratefully surprised that they were open til 6:00pm…(that relieved some of my anxiety). i had a stack of checks — some to cash, some to deposit and some for cashiers check. going inside was not my first choice, but the drive thru freaked me out worse!
as soon as i opened the door, i was greeted AND welcomed. wow! i was actually acknowledged (again easing my anxiety). i was immediately called up to begin my transaction. THANK YOU CODY PUTERBAUGH! I’m sure he sensed my unease. he was so kind. like i said, i had several things to get done and had a ton of checks in my hand — but had no idea how to begin. well, no worries for me! he took the reins and very methodically got me in and out of that bank — -unscathed! lol. for lack of a better word, I’d say he was gentle.
again, cody, please accept my gratitude. simple tasks for some are huge hurdles for others.
ive been a customer at this bank for a very long time (thru all the different names/​owners its had). thank you for employing CODY PUTERBAUGH and the other smiling, kind people at this location.

I had decent experiences with compass, nothing that stood out too much… They worked with me in the past on some overdraft fees I had as a youngster. I’m closing my account however (not for bad service) and on the phone with a cd rep who seemed to be defensive when I asked questions.

WOW! The black hole of despair that is BBVA Compass surprised me again, not only do they have $ 38 NSF fees they also have a $ 38 overdraft fee AND a $ 7/​day overdraft fee charge. They really seem to like to trap people in cycles of overdrafts and NSFs. Due to their practice of processing larger debits first in order to increase the chance that smaller, more frequent, purchases will yield more NSF and OD fees. It is ridiculous that a business can make a practice of actively hurting their clients. I imagine their corporate office says, «Hey dawg, I heard you like fees so I put an overdraft fee in your NSF fee so you can get f#*ked while we’re f#*cking you». Stay classy BBVA Compass!