FLOR

Been interested in FLor so stopped by today to check out product. Have a significant home remodel project coming up but wanted to start with small rug to understand the process. Incredibly snarky and unhelpful sales guy didn’t impress at all. Won’t be going back and he just lost the opportunity for a large project because the inquiry we had today didn’t meet his lofty standards. Won’t be going back and won’t be recommending this place to anyone — regardless of the quality of design and product. What a shame.

I LOVE my FLOR tiles and they are a great company to work with.
I picked out a pattern online that once I saw it i my house was not so crazy about. No problem! I returned the tiles to FLOR and they paid for the shipping.
I then went to the showroom in Austin (which I should have done to begin with) and Amber helped me. She is great. She printed out all of my return labels and helped me pick our something that I really like.
My shipment came yesterday. I did a runner in my entry way for starters and I am going to install a large living room rug tomorrow. Very easy to install. You can do it yourself.
I think I am going to do a few more area rugs. It’s so versatile and I love the fact that you can remove or replace tiles in case you have an «oops»
I would say that if you are not near a store get some samples through the mail. The colors can be a bit deceiving on a computer monitor.

Today was my first time in a Flor store, I almost didn’t go due to some of the other reviews. So glad I gave Flor a chance because it was a wonderful experience.
Clayton was our sales consultant and he was AMAZING. He was super sweet and very helpful. We had so much fun picking out the colors and designing our new rugs. We were very happy with the quality of the carpet tiles and felt like the price was right as well.
I would say give FLOR a chance and definitely ask for Clayton

I got a gorgeous rug here with some help from Julia. It was great having a second opinion to help me through the process. I am very happy with the quality of the product.

Just finished the entry in our apt and couldn’t be happier. The product is great, easy to install and choices for design are pretty good.
Our salesperson, Amber, was very helpful, knowledgeable, and very responsive to any questions and alterations we had.
I don’t know why some people had such bad experiences with this place. Maybe we came on the right day and dealt with the right person. Highly recommend this product and wish we had more rooms to cover.
Wish I could post a pic of our finished product here

TERRIBLE SERVICE.
They are not your typical Austin people. I walked in and had to ask for help even though they were 5 feet from me and watched me walked in. They were completely con-​seated and stuck up. Was talked down to and with every question got the look.
Horrible service — they didn’t really seem knowledgeable. THey didn’t know if they had any thing in stock, the prices did not seem firm or they didn’t know who much a particular tile was.
I went to TreeHouse and bought EXACTLY what I needed and was treated with respect, got extremely helpful services and were a delight.
I would lever set foot into FLOR.

My wife and I just purchased two sets of Flor. The entire experience was fantastic and we are very happy with our purchase. Since we were new to the Flor product we relied on on our salesperson to explain the many options.
Julia helped us, she was patient, knowledgeable and easy to work with. Flor is a very innovative, customizable product and Julia took the time to make sure we made the best purchase.
My wife and I are already talking about getting more Flor and we will surely seek out Julia.

I recently went to Flor to put together a runner for my home entrance. I was amazed at the number of styles/​color combinations that are possible. Amber was extremely helpful and patient in helping me choose a great setup for my place. She was also very quick to respond to any of my questions over e-​mail and phone. They were happy to give me samples to play around with at home. Pricing was very reasonable. I highly recommend Flor over a traditional rug/​carpet because of the flexibility that it offers. The delivery was simple. My order arrived at home within 2 – 3 business days. I definitely plan to come back!

This a cool concept and if you need a carpet or rug, try this place (and brand) first. From what I can tell, pricing is comparable (to a nice rug) but you will have more options to create something unique with individual tiles.
Our sales consultant (Vicki) was helpful and suggested colors /​tile styles that would jive with our room. It’s been a month, and even with vacuuming the tiles stay put.
Kind of surprised there aren’t more reviews! I hope this place stays around.