Five Star ER | South Austin

The staff was wonderful! Mel was the nurse that took great care of me and made the best out of a less than optimal situation. Dr. Nicole Flores, Mel, and the XRAY tech (Blanking out on her name) were a great team.
I would highly recommend this free standing ER. Don’t think I would dare go anywhere else.

The fastest medical facility I’ve ever been to. The staff is very friendly and knowledgeable. A couple of years ago I was bit by a lone star tick and developed an anaphylactic reaction to beef and pork. Instead of spending the first 15 minutes describing my problem, they all ready knew about it and was able to help me immediately. Definitely the place I’ll keep going to for my needs. Thank you so much Ken and Amanda!

SUPER FAST service, very clean and friendly staff. Definitely recommend this place.

Excellent nurses and doctor here during my gallbladder emergency. Clean, competent and caring !

Literally the best clinic/​care facility I’ve ever visited. My experience was quick and the all the staff (doctors and nurses) go above and beyond to ensure comfort and understanding. This is the only place I’ll ever go for medical assistance!

Everyone was very helpful. The place was very clean and I was helped right away.

My emergency visit was a great experience. I didn’t have to wait at all. I was taken to a room right away. The rooms are very comfortable. The staff is very friendly and caring. My nurse Mel was so helpful she gave me the greatest tip on getting blood stains out of clothes. Worked like a champ by the way. I will defiantly go back if any other emergencies come up.

My kid open up his head against a table and had to rush to FiveStarER. I was seen immediately and the doctor and nurses were amazing. They joked around with him to calm him down, gave him a warm blanket when he was cold and even gave him some snacks to make sure the medication wouldn’t affect his tummy. The facility was immaculately clean the room was very spacious. I’m so glad to have them near me for any other emergency.

Much better than a hospital ER! Broke my wrist, was seen faster and also much cheaper than a hospital ER. Added bonus: very close to my house.

I visited this ER on my birthday of all days after suffering a severe migraine for over a week that would not go away. I was very hesitate to go to the ER, but my decision to visit this ER was the best decision I made for treatment. My treating doctor and nurse, Dr. Fitzpatrick and Nurse Willis, were very caring and attentive.
I’m very appreciative that they took the time to listen and care for my needs. I had to bring my 10 year old daughter with me and they made sure she was comfortable as well. The ER facility was state of the art, very clean, and welcoming. All the other staff was also very helpful and friendly, and the wait time was less than 10 minutes.
I left feeling much better in a reasonable amount of time, and received all the necessary information I needed for follow-​up treatment with my primary doctor. The staff also took the time to follow up by phone and mail to ensure that I was ok and received follow up care.
I highly recommend using this ER for any emergency medical treatment (s) you and/​or your family may need.

Well, now one of their employees left me a comment about my stupidity for not realizing that ER means ER and ER prices. Well, I realize this was my fault and I’m not blaming them, I just wanted to save others from making the same idiotic mistake I did. Mean people suck, don’t be one of them!

This place was amazing. Within 10 minutes of arriving my wife was sent to the back and given a room. Everyone was very attentive and helpful, and made sure that we were comfortable. The Nurse and the Dr. were fantastic and followed up every 30−1hour to make sure we were ok. I would completely recommend this place if you need an emergency room in south Austin. For the record this isn’t minor emergency this is an emergency room. I give them 2 thumbs up.

Amazing place. So caring and wonderful place to take my daughter who needed staples! Will never go anywhere else. 0 wait time and snacks!

Just walked in and was able to see the doctor under five minutes! The entire was easy to work with.

For having to go to the ER we had a great experience. Everyone was so friendly and kind. Thanks!

I had an unfortunate event occur this past weekend when my back started sending shooting pain through out my low back, hip and upper thigh. I was limping and in great pain with the slightest movement involving my trunk or legs. I had tried a different minor emergency center in the past for a different issue about a year ago and I waited for hours with poor results. So I was not expecting too much when approaching another center. I decided to go to the location on Manchaca. I did the online check in to give them a heads up and hopefully shorten my wait time. I was very relieved and grateful for the excellent care I received. My name was called before I completed my paperwork. I was treated by Dr. Reed, Jenny and Nicole. Each of them delivered my care with great empathy and professionalism. I was given what I felt was better care than my normal GP office delivers. And they are good. They certainly made me feel much better than when I arrived. I will definitely return to them should I have another medical problem after hours.

I had a good experience when I took my baby in with a high fever. The place is very clean and organized and there was no wait. I would go back if there was another emergency. Mel was friendly and helpful. We even got a little teddy bear to make my baby feel better.

I had an incredible experience at Five Star ER. I went with my kid who had just hurt herself on the trampoline. There was no wait, the staff was courteous and friendly. The technology and materials included the latest advancements in the field. I was super impressed by Nurse Mel and Doctor Reed. They made us feel completely comfortable and made the experience enjoyable. The free-​standing ER in my hood recently closed and I was pleasantly surprised to end up at this neighborhood gem.

I had originally posted a negative review because I felt like I should have been turned away. I am obviously not familiar with this new type of facility, so I entered thinking it was a fancy new walk in service. After my exam, before x-​rays were taken, they went over the bill and that is when I found out it was a true ER. I left in tears. Later that evening, the receptionist called me and sincerely apologized for the confusion and informed me that her boss would call me the following day. It turns out that this mistaken identity is happening a lot in Austin because people are unaware it’s an ER because it isn’t attached to a hospital. The facility is beautiful and everyone was wonderful, but it’s definitely NOT the place to go unless it is a TRUE emergency! They have graciously refunded my emergency copay of $ 300 dollars, even though I told them I was willing to pay something for their services.
Please be aware that it is a fully functional Emergency Room and not a fancy walk in clinic!
I thank them from the bottom of my heart that they were willing to make this right!

Thankful that I chose this urgent care. Every single staff member I encountered was incredibly compassionate, helpful and professional. They couldn’t have taken better care of me or made me more comfortable than they did during such a difficult time. Thank you guys so much, you’re amazing.