Seton Southwest

The prices at the hospital are insane! We went in to be induced and decided to put it off a week. They charge my insurance $ 15,000. That right $ 15,000. They did some blood work and monitored my babies heart beat and charge 15,000! The only reason I gave them two stars is the staff was great when I did deliver and I liked my Dr. But I’m pregnant again now and I’m changing dr just so I don’t have deliver there. Pretty sad that these hospitals can charge anything they want. Unless it’s an emergency I would never use these guys again. It a bummer because they are a block away from my house.

Horrible service and insane charges even with insurance. Not going back, especially ER.
The amount we paid after insurance for 1.5 hours in ER here, a family member got open heart surgery done overseas 10 years ago. In 2007, 62% of people filing for bankruptcy cited high medical expenses. And we wonder why.
Medical industry is one of the top 3 businesses in this country (other two being insurance and banking) and this hospital is a good example of it.

Went to emergency room and was impressed by the care I was given. I have no complaints! Great nurses and the doctor was awesome! I wish I could remember his name.

Great environment
Great nurse’s
Great everything
They made me feel so comfortable
Thank you all

I wish I would have seen the reviews prior to going there. I got there by ambulance and the ambulance guys were awesome. The nurse, clinical assistant, volunteers and doctors were all racist!
They gave me some pain medicine, which didn’t work and then sent me on my way. The young girl who I believe said she was the clinical assistant should NOT be doing that job with the attitude she had. She and the nurse had only one reply, «it’s just going to have to wait.»
This was in response to asking her to get my phone that fell on the floor and me telling the nurse I had to urinate.
Such a sad pathetic excuse for an emergency room. Then again, if you’re white, you’re better off.
If you’re not, go somewhere else. This was an early morning visit and they just didn’t show any type of concern. It was sickening in itself.

I went to the ER here after arriving from out of town. I’d been here a week and had had a stab wound the week before in my home state. The wound was in my stomach and it had swollen to about triple the normal size along with lots of swelling in my lower extremities. I was in pain but also worried about infection. The doctor was pleasant enough but the nurse… OMG! I’ve never come across a ruder, less caring nurse in my life. Her name was Kathy. I had obviously been in the ER about 10 days previously due to the stab wound and had fallen down the stairs about 3 months before where I broke my nose, smashed my face and hurt my neck. This nurse Kathy first screwed up the IV pain medication the doctor ordered and dripped half of it on the floor. When I noticed, she acted like I was stupid and didn’t know what I was talking about. I thought, ok, easy mistake, we all make mistakes… Then, after they did a scan on my stomach and found the stab wound was fine they noticed a large cyst on my ovary. I was a bit upset at this finding but thought I would just go get that checked out later as the ER doc suggested. The trouble began when the doctor had me come to his office to show me the cyst on his computer. He unhooked my IV fluids, of which I’d had about a liter of so far. The nurses station was right by my room and his office. As he was speaking with me I started to hear the nurse Kathy talking about me saying how I’d only received half the fluids so far and how there was no way I was driving myself home after the pain meds the doc had given me (of which she spilled half of on the floor). First of all, I had already told her I would get a ride home if I needed to but that my husband was about an hour away at a baseball game with my son. I also mentioned that I would wait around if I needed to until it was safe for me to drive, I’m not a fan of getting arrested for DUI’s! I listened as she continued to badmouth me about being in the ER so many times in the past few months (my stab wound and fall down the stairs) and how she was going to have the security guard follow me out to the car to make sure I didn’t drive. She continued on and on insulting me like I couldn’t hear her, but I’m sure everyone in that ER could hear her. I’m planning on filing a formal complaint about her. When I confronted her about all she was saying and told her I could hear everything she said she became super flustered. I also forgot to mention that she was talking to everyone at the nurses stand about how she couldn’t believe my insurance hadn’t dropped me. I was in tears by the time I left that place and plan on telling everyone about my experience there. I’m not huge on all the HIPPA stuff, but I’m sure she violated my privacy with all her bad mouthing of me in front of at least 6 people and all the patients there at the time. This was just one particular nurse at this location, the doctor was fine. But I would be cautious if you go to this facility.

I came here on a second appointment as my first one was bumped due to an emergency. The nice receptionist remembered me and so did Diane the ultrasound tech and they both apologized. How unheard of is that? My impression is they’re trying hard to make their patients happy. Very nice people in a small, quiet hospital.

We came here for the birth of our 5^th child. Pretty conventional methodology – they aren’t comfortable unless the mother is in stirrups. OB was otherwise fine – laid back and amiable.
Mixed bag on staff. Really liked a couple of nurses, but one was extremely arrogant and condescending, more interested in arguing about what doctors had told us than in helping us (particularly as she was wrong about what doctors told us). And there was mass confusion on how to handle our discharge, which is extremely frustrating as everyone knows that new mom’s priority is going home as soon as possible.
Easily our worst delivery-​hospital experience, and we should know by this point.

this review is 2 part from my visit Sept. 2014
1. Actual care & doctors: I went to Seton because I had a blood clot in my leg and needed a scan, Austin Diagnostic closed at 5 and the Dr I was seeing told me I could not wait until Saturday. I arrived at 5 pm, sat in waiting rom 1 hr until the only other person there complained that he too had been there over an hour. We were both sent back to the ER (I estimate it has between 6 & 7 rooms) of which only 2 or 3 were occupied, so I have no idea why we had to wait so long. I heard one of the nurses state how busy they were — WTF? 5 minor issues = busy?
A nurse came back to get more info from me (when I checked in the admitting nurse took my info). I sat on a bed for about an hour (thank god they have tv’s in the rooms). I was then sent to get my leg scanned, wheeled back to my room and waited another 90 minutes for a dr to get back to me. So, yes it was a clot and I spent several minutes with 2 Drs discussing medicine options. I don’t have a PCP so this was a bit if an issue, and Dr Fitzpatrick went out of his way to get the issues resolved. They decided they needed to take blood to get more info on why I got the clot. I left at 10 pm.
Overview: Dr and nurses were really nice, but it appears they are either understaffed or need help in time management. I should have been in and out in under 2 hrs.
2. Billing/​costs
holy crap, the bills started rolling in. Thank god I have insurance or I would have been royally screwed.
ER Dr (yes a separate bill) — $ 270 — my cost $ 28
Pathology & Radiology — $ 52 my cost $ 35
Then I got Seton’s Bill, over $ 4000 — yup 4 hrs in the ER .
My insurance cut it in half and my share worked out to about $ 1100.
The blood tests alone were $ 1066, (if they ever ask to take blood from you make sure they tell you the cost in advance or just go to Austin Pathology on your own)
To just draw the blood was $ 600, yup for the nurse to stick a needle in my arm
The scan was $ 1300 (I researched and the average cost in the US is actually $ 300)
The killer was the $ 2099 just for being there??? what? yeah $ 500 an hr to sit on a bed. I was told there are 5 levels, I was billed for level 4 because they took blood and did the scan. This has to be the worst scam ever. I haven’t been in an ER in over 8 yrs and had no clue they could do this. Also they were not forthcoming to help me understand what I had been billed for. I had to request the original bill (I had received a statement) I had no idea what all the codes meant so I went online to research because they made a fuss about my wanting to know what they were and never gave me any explanation.
While the care I received was good, I would not go there again because of their billing practices.

This is small hospital with usually only one ER doctor on staff. This place is good if you have minor issues going on, like cuts needing stitches or minor dehydration. They will typically see you relatively fast since they are not as busy as other hospitals.
Do not go to this hospital for anything you think may be serious like headaches lasting a long time, chest pain, or other things you believe you might be admitted for. Also it’s better if you take your children to Dell Children’s hospital for anything slightly serious.
I have nothing against this hospital but they just can’t fully treat many things due to staff and equipment.

If you wind up in the emergency room make sure you pin your current address and credit card info to your chest so the billing department doesn’t send everything to collections.
There are many doctors in the ER and they all want to get a piece of the action when you come in. They do not share address books and may not have your current info.
I’m trying to refinance my mortgage and found out I have a debt that was sent to collections (killing my credit score) because one of the ER doctors who gave me a glass of water didn’t have my current address and sent their $ 200 bill to collections.
But I am still alive so I can’t complain too much I guess.

I recently went to the ER following a bicycle accident in which I broke my pelvis. I was seen in less than 5 minutes — was about midday on a Saturday. Dr. Fitzpatrick and his staff were all extremely personable, helpful, and knowledgeable. I have used this ER two other times in the past 10 years or so and had great experiences both times. Very little waiting both times, staff took injuries seriously, appropriate diagnostic tests completed, and accurate diagnoses made. This is the first place I would go in an emergency.

So I have had multiple experienced with this location. Good, bad and doctors that are cut happy. Today I went for extreme food poisoning or a viral sickness. The doctors still did. t know what was wrong. I am generally a holistic, naturopathic type person and so I always think traditional Medicine is a cold experience. But I have heard if you have a baby here it’s wonderful and I’ve never waited more then 10 min to get seen. I ask lots of questions, and like to be in control of my health care.
I over all recommend this hospital, just know not everyone all fluffy and rainbows.

Had to visit twice due to a finger infection. I do not suggest going here unless you are having a life or death situation. The Dr I saw was not well educated with this and sent me home on more antibiotics than one person should be given. He did not clean the infection out, of cpuse I got worse. Then I had to go back due to the complications of antibiotics and pain meds. The nurse blamed me. Awful caregivers there. On top of it all it cost me $ 200.00 to receive lazy care. This was the worst place for me to have ended up. I have respect for medical professionals, my daughter is a nurse. I ended up at Seton Northwest, they took very good care of me and got me better.

My husband and I cannot rave enough about this maternity department. We delivered our first baby on Christmas Eve and were blown away by the attentiveness and caring attitudes of the nurses. We had a struggle getting our daughter to nurse, and they were patient and helpful. We pretty much received tips from almost each nurse on during each shift, including the charge nurse. Because of them, our daughter is still nursing 12 weeks later despite a really rocky beginning. They were also very attentive to my needs during recovery and were kind to my husband. We recommend this hospital to everyone now!

The nurses and Docs here are first rate. Those complaining about waits and treatment are doing so because they didn’t have an emergency, just a sweaty girl hole.
We were in and out in about 90 minutes for sutures to a small laceration. Dr. Haas and his staff rules the school. Our nurse LC was awesome and super cute to boot. Rock on Seton Southwest, I’ll be back anytime I ache or cough.

I could never say enough good about this location and staff!
We experienced a medical emergecy a few weeks ago with my spouse and they provided my him with the most attentive, helpful care as promptly as possible under dire circumstances.
I kind of don’t want the word to get out about how amazing this center really is.
Those of us who know, though, really can attest that you will be taken care of incredibly well should you have to end up here for emergency or any health care needs.
THANK YOU SETON SOUTHWEST! I owe you forever!

I went there today and had the best ER experience ever. I never thought I would review an Emergency Room but wanted to take the time to do so. I needed a CAT Scan. Arrived at the ER. There was NO wait. I was admitted pretty much as soon as I had signed in, they took my information and I was put in a room. Every staff that came to assist me, from the doctor to the nurse to the technician to the billing person… they introduced themselves, were polite and listened to what I had to say and how I was feeling. I have had some horrible ER room experiences in the past and this was like the Four Seasons of treatment. A big thank you to everyone for taking such good care of me!

A few years back I was having heart attack symptoms. That was scary as bum tickers run in my family and took my dad’s life early. We walked in, the hubs said «My wife is having numbness and crushing pain in her chest» and I was literally whisked away in a wheel chair and hooked up to an EKG. I was scared and started to cry and they were so kind and comforting and put a nice warm blanket on me while they stuck some nitro glycerin under my tongue. Luckily, it seems it was stress related due to a hectic work schedule, but they did find a slight murmer. I hung out for a few hours until my heart rate slowed down and later had a heart scan at the heart hospital where everything looked fine. This event did scare me enough to make some major lifestyle changes, but I will never forget the kind souls at Seton SW who took such great care and showed such wonderful concern for me.

Going to the ER is a last resort for me but I knew I couldn’t make it until the morning to visit my GP. Seton SW was the only choice I would consider. Living halfway between South Austin Hospital and Seton SW I didn’t think twice about heading here a day after new years.
My friends went in ahead of me and help came out to greet me at the car. I was motionless with crippling back pain… the worst pain I have ever experienced. I was in a room within minutes and paperwork was started within 5 minutes.
The doctor on duty was there to see me within 15 — 20 minutes after tending to the more serious admissions that were ahead of me. He quickly went over my pains and made the diagnosis. Soon a nurse came in with some morphine to take the edge off. I wish they had done that earlier as it would have made it easier for me to answer questions and to concentrate. I was in horrible pain.
Every person on staff was very kind and attentive. While I was waiting for paperwork a staffer from billing came in and went over everything with me. I am currently unemployed and uninsured so I was given some paperwork for charity assistance. It was late (well after midnight) and one of the nurses recommended the closest 24 pharmacy which was helpful and I needed them.
Today was the 30 day mark and I went in with my paperwork for the charity assistance. I was very well taken care of and what I owe them is micro fractional compared to what was owed. I called the hospital administrator to thank her and to volunteer my time as payment.
I am glad to have this facility in my backyard.