Firestone Complete Auto Care

They scammed me on my state inspection.
I left the car with them at lunch time, then went back to work. I got a call from them 45 minutes later saying my windscreen wipers were torn and needed to be replaced. I know that my wipers were fine. They said they could replace them for $ 20 or they’d have to fail my inspection. Since a new inspection’s more than $ 20 anyway, I figured I’d just pay and deal with it. But I know my wipers are OK.
So I get there, and when I’m paying and about to get my car, I say — «Can I see the previous torn wipers please?» And the guy gives me a dirty look, then goes outside where 3 or 4 mechanics are sitting around slacking off.
I see him reach into a bin of wipers, take out 2 of them, and just before he heads on his way back into the store, I see him pulling back the rubber to tear the ends on both of them several inches down. It was so brazen, I couldn’t believe it.
I didn’t know what to do, so I left. But I have never been back there, and I strongly recommend you don’t go to someone who will cheat you. I work right across the street, so with that stupid short-​term greediness, they lost a potential customer for several years, plus now I’m posting about them on here.

This shop is great and close to the house! LaRon knows his stuff on tires! I’ve been here twice for service on my vehicle and I will be back!

No. Just no. Told me to come in because it wasn’t busy. I tried to make an appt and they wouldn’t let me. Told me it would be an hour to an hour and 15 mins when I did get here. It’s been an hour and 45 mins. They knew I had to be at my SECOND job of the day and my car is still not done. Not ok. Not ok at all. I was greeted promptly and everyone was nice but everything else… no. Everyone else seems to be irritated as well. If everyone here has been waiting forever, what the hell are they doing back there? SO disappointed.

Terrible service! If I could give zero stars I would! I came at 8:30am for a state inspection and they told me it would be an hour because there was one person ahead of me. I said that was fine and sat in the waiting room with my 4year old. It took THREE HOURS. And then when I tried asking what was going on the employee in the waiting room addressed everyone except me until I asked him if I was invisible! Their excuse was «We tried calling you»… I was in the waiting room the whole time. So long that my phone was dead, but still… I WAS IN THE BUILDING. Then they still had the nerve to ask me if I wanted them to replace things! Umm NO, I will take my car anywhere else but here!

You get what you pay for, or not…
I’ve long been a fan of Firestone Tires and Auto Care because of the customer service I receive.
Today my tire sensor light lit on my dash, but there was no obvious visible issue with any of my tires. So, instead of going home to check the air, l stopped at Firestone because it was along the way. The tech checked and corrected the inflation in all of my tires and sent me on my way in just a few minutes. NO CHARGE!!!
Thanks for being a place I can trust to treat me right.

Worst experience I’ve ever had. Told me last week that they could patch up my back right tire then the low pressure light came on about 2 days after that. I went back in and was told now both my back tires need to be changed. I am confused about the entire situation and feel taken advantage of.

Would not recommend this place due to slow service and the fact that when I took my car here and paid $ 354 and my cars alignment has never been worse. And the brakes are making a slapping noise. I have read other reviews with the same problem about the brakes. They still need to be fixed.
The first time my boyfriend bought the car in right at 9am (with appointment) they said they would call him in an hour with an estimate. 1.5 hours later he had to call them because they never called. He was told it would take an hour and a half. 3 hours later the job was finally done and both of us were almost late to work.
The car wasn’t fixed. They were supposed to do an alignment. Started driving my car and it shakes like crazy!!! The alignment is very off!!! We called and took it back. They told us an hour. 3 hours later the car hadn’t even been looked at and we had to leave because we had to work.
Every time I drive my wheel is all over the place. It’s really scary when going speeds over 60.
Now I don’t know what to do. I spent all my money at Firestone and it’s not fixed!
Customer invoice: 22 888
Technician: 39 auggy

I have been going to this Firestone with Brandon and Steve for over 2 years now. I had started only with the annual inspection of the car and worked up to complete exhaust system and tires and brakes. My car has a lot of miles but is working well and hasn’t been under warranty with the dealer for some time. I am extremely dubious and cautious with auto mechanic shops, but I have felt respected as a woman and not given the rigmarole of selling me more parts/​service when I’ve come in for one problem. They have done some work «on the house» when it was small and they know that I am a loyal customer. For example, I hit some wood debris on the highway the other day and although I didn’t suspect any immediate damage, after having the car sit overnight, I apparently had quite a leak of transmission fluid. I had the car towed to Firestone and they spent a few hours on it looking it over and checking all the possible damage. They found only that the transmission filter was loose and they tightened it. They ran tests and drove the car and no further leaking was found and the car ran well as usual. No charge. Which was a huge relief to me!
Thank you for your continued excellent, honest, professional, and rapid service!

I did a lot of tire shopping and Firestone definitely had the best pricing for nice set of tires. Brandon was really quick, friendly and professional. They had me in and out in no time
I had to return to the store about a week later because my tire monitor system light came on and they took care of the problem!

Coming in from out of town with my brand new tires and my low pressure sensor came on. I went in explained we are just visiting and the nice man came out even with how busy they were and checked my tires and all were okay. Might b a sensor problem. So happy with some peace of mind and that he was nice enough to help when the place was so busy!!! Great service. Thank you!

I had my lug nut key either stolen or left at a previous tire shop. I stopped by just a few minutes ago where Jason Collins and the rest of staff were very friendly and helpful in getting my locked lug removed and regular lug nuts put on. I appreciate the help and quick service!

The people are nice and friendly. Sadly, the service was not competent and potentially dangerous. I had multiple visits to fix my screechy brakes. The couldn’t seem to fix the issue but a new knocking sound appeared after their second attempt. When I told them about it they claimed it had nothing to do with their work. So I took my vehicle to the dealer, they found that the brakes had not been fully screwed on and were only hand tightened which was causing the pads to slap around.
Multiple days and many dollars waisted. I told them where the issue was and they still couldn’t get it right. The dealer listened to me and fixed it immediately.

I made my appointment online yesterday for 4:30 p.m. Today. When I arrived I was told that my appointment was incomplete so they did not know what bulbs to change even though when I filled out the form I put comments of which bulb needed to be changed. That was okay though it only took an extra few minutes to give the technician the information. Once that information was in he was able to give me an estimate for my repairs which was changing 3 bulbs, an oil change, and windshield wiper replacement. He said that my car would be ready at 6 p.m. I asked in advance what all was included in the oil change because I had no windshield washer fluid and I felt that my tires were low. He stated that all fluid levels would be checked as well as my tire pressure and wear and tear. At 6:30 p.m. I received my first update which was that the bulbs were harder to reach than anticipated. At 7 p.m. My car was finally ready. I paid and signed the ticket. I asked if my tire pressure was low and he confirmed that they were and air was added. He went on to say that all of my fluid levels were checked and were ok. I asked if windshield washer fluid was refilled and he said yes. Needless to say halfway home I realize the washer fluid level light was blinking. So I tried it and of course there was no fluid in it and the store had closed for the day. I guess I’m going to have to go back tomorrow and ask them to do it. It’s really too bad that the wait was more than an hour over what was told to me and the form was filled out that all fluid levels were checked and okay when they were not. Makes me wonder what they checked and what they didn’t check. I get that its late and they are about to close but they should treat their first customer of the day and their last customer of the day, the same.

I typically get my oil changed here because they run coupons for $ 50 full synthetic.
But, when I saw a deal for a $ 99/​axle brake job, I thought I’d give it a shot.
First of all, I made an appointment 4 days ahead of time. I asked about the $ 99 coupon and he looked up my make/​model and assured me they had the right pads in stock and they were covered under the coupon.
When I arrived on Friday, the guy that entered my into the computer told me that all of the bays were full, but that he’d fit me in as soon as possible. (What was the point of making an appointment!!!) Discouraged, I walked over to Starbucks with my laptop.
Almost two and a half hours later, I still hadn’t heard anything, so I called to check. Guy on the phone told me that he didn’t have an answer and would have to call me back. He called 10 minutes later and told me: Your back brakes are fine, but your front brakes (which I’d had replaced 4 months ago) need a full re-​do. Also, your struts are ‘shot’ and need to be replaced. So, instead of a $ 99 brake job, you need a $ 1,300 repair.
Also, the $ 99 brake job did NOT cover the brakes I needed (even though the guy who made my appointment had told me otherwise.)
Needless to say, I told them to put my tires back on and NOT to do any work on the vehicle. I ended up taking it to Buddha’s Garage, where they gave me an honest, straightforward explanation and diagnosis.
I will NOT be going back to Firestone.

Great start then was severely disappointed.
I brought my car in a few months ago for new tires, a state inspection and a tune up. I knew I had some issue with my axle from a previous estimate from another mechanic. Firestone cut that estimate in half and did everything in a single afternoon. I was ecstatic. I dealt with Steve and he was very nice and attentive.
But lo and behold my husband brought in the car 1 month later for some AC repair and it has been an on and off nightmare. The AC was running hot in the rear of our car. For 200 bucks they cleaned it all out and topped off the fluids. They said they didn’t find a leak but that they had injected the whole system with blue dye and if it still didn’t run cool after a few days to bring it back in and they would find the leak.
Well, it didn’t run cool. We scheduled an appointment to bring it back. I showed up and no AC guy. The guy I spoke with (not Steve) was just like, «Oh yeah, our AC guy has been working really hard so we gave him the day off.» I asked why they didn’t call me and reschedule. He didn’t apologize and literally couldn’t care less. So I made an appointment to bring it back another day. What else could I do?
My husband brought it back. They gave it a run through. This time he dealt with Steve. What a disappointment! Steve tried to charge him $ 200 for another AC clean out and fluid check and top off and $ 500 to replace the hose, because «the hose is hard to get to». Not a single apology for the cancelled appointment, then they trying to charge us for services they already did and were supposed to do for free this time because they did shoddy work last time. UGH!
My husband voiced his frustration with Brandon (who I think was the person I dealt with when they cancelled the appt). Again, not a single concern from him. He was absolutely fine with us taking our business somewhere else.
So sad. These guys almost had me as a permanent customer…

Had a nail in my tire. The cost to fix it was around $ 20. They also told me about a credit card they have which gives you discounts on oil changes and repairs and 0% interest if paid within 6 months. I think that’s good to have financial options when it comes to car repair.

I came in because i got a coupon for a oil change and needed to look into my breaks. Corey was very nice, my car had an issue after being repaired but once i let them know they made sure to make everything right with me and i appreciate that. My tip would be to come in as soon as they open and also be prepared to wait. I left my car and went to go eat close by and did some shopping in the mean time.

Like all mechanic shops the service you get depends on the place. I can say this place has competent mechanics, automotive techs and state inspectors. May I suggest you ask questions such as how many certifications do you have? and Are you new? when working with any service. Automotive repairs are expensive in themselves and most of your parts need to be delivered from places such as AutoZone before the repairs can even begin. I had my truck fixed here, The longest wait was figuring out what was wrong (duh that takes a minute) and waiting for the replacement part from AutoZone. AutoZone took so long that a person from the shop actually went and picked up the part instead of waiting longer. BTW this place has a new manager as of April-​May 2014. It was earlier in 2014 when I had work done. Also simple tire things like air checks and rotate and balance’s u could opt to go to Discount Tire since it is their specialty they are able to usually get u in and out quicker because it is all they do.

I needed two tires and an alignment. I did a ton of research on tires trying to find the highest quality lowest cost tire available, I found a tire on the Firestone website that was inexpensive and had a ton of positive reviews on multiple websites, so I decided on that one obviously! I drove to the Firestone shop near my house and was informed the tires I wanted were out of stock in my size, and IF they could be special ordered it would be another 5 days. I was ready to walk out the door at that point, the next cheapest tire they had in stock was $ 40 more, I work at a grocery store every dollar counts! The employee ended up discounting the next tire up about $ 25 each and took $ 20 off the alignment, so the cost ended up about the same so I ended up with a higher quality tire at a great price. I don’t know if this is something they do for everyone or not, but either way it sold me on them as where I’ll be buying tires from now on.

These guys are incompetent, and even worse, they back up their incompetence with downright shady customer service.
First, the bottom line — don’t go to these guys. And if you DID go to these guys and they screwed you, the best thing to do is email Firestone. That is the only thing that will get them offering to fix whatever they broke for you.
To the story: I went in about a year ago to get some small maintenance stuff — brake fluid and an oil change, I believe. They take two hours to do it, but hey, it was a Sunday, they’re backed up. They finish up, I pay my bill, and then as they’re walking me out to the car, they say, «You know, while we were checking the brakes, we noticed the shocks were a little stiff.» Well that’s funny, because they sure weren’t before, but now all the bays are closed and they’re locking it up for the night.
So I get in my car and drive off. Turns out that the shocks are absolutely FROZEN. I’m driving around on pure springs, getting seasick just going down Parmer, and every speed hump I hit on the way home bottoms out the springs.
I come in the next day and they start feeding me a line about how shocks sometimes «just do that» when you put it up on a jack. They refuse to fix the problem, and tell me the store owner won’t come in until the next day, so I go home and write an email to Firestone complaining. Wonder of wonders, I get a call back twenty minutes later from a very contrite manager who offers to replace my shocks for free, which he does.
So far, hey, whatever. Free new shocks, and just one evening’s annoyance. I’ll just never go back there again.
But the other day, my car started overheating, and Firestone was the closest place. I figure, hey, it’s been a year, I’m sure they’re not always bad. It’s late, and they can’t get to it that day, so I have to leave it overnight.
They choose to leave my car, with an expensive stereo system, in the public parking lot outside their building. Naturally, it gets broken into and the stereo system is stolen. Once again, they explain to me that it is somehow not their problem — indeed, they explain to me that it is MY fault because I didn’t tell them I had an expensive stereo in the car. Once AGAIN, I have to email Firestone, after which I get a very contrite manager offering me about 40% of my total loss.
And while they did manage to fix the overheating problem, they ALSO managed to somehow break something so that now my A/​C does not turn on when I turn the car on — I have to press the A/​C button. Needless to say, I’m not giving the car back to them to fix it.
In short, the last two times I have given them my car, they have given it back to me in worse condition than when I found it AND refused to do anything about it until I emailed the national office. Fool me once, shame on you, fool me twice, shame on me. But I won’t get fooled again. :) I’m sure these guys are fine if you want them to change your tires. But they are not a «Complete Auto Care» center by a long shot.